Wayfair Customer Service Issues

Subject: Urgent Issue with Mona Corner Sofa Dear Legal Department, I am writing to address an unfortunate situation regarding the Mona Corner Sofa purchased on June 1, [redacted], for £[redacted].99 as a gift for my son and their partner. The sofa, delivered to 10 Market Court, Kilsyth, G65 OBJ, has presented multiple issues within eight months of use. The quality of the sofa is noticeably below expectations as the springs have protruded through the material, posing safety concerns. Additionally, the padding has shifted, causing discomfort. I have attached the credit card payment receipt for your reference and included photos illustrating the problems faced. As per the Consumer Rights Act [redacted], I am requesting a prompt full refund and coordination for the return of the sofa. We cannot risk receiving a replacement of similar inferior quality. Your expedited attention to this matter is appreciated to prevent further escalation. I trust that this issue will be promptly addressed to avoid involving external authorities. Sincerely, Arthur P.

I need to address a complaint regarding a company named Wayfair. I made a purchase for a garden shed on 25/02/[redacted] and paid by card with the promised delivery date of 12/03/[redacted]. However, the delivery date has been changed three times, and as of 23/03/[redacted], the shed has still not arrived. The latest delivery date given is 08/04/[redacted]. I have faced difficulties with their carriers and was asked to book a delivery date without having a telephone number for the company. I urgently need the shed as my mobility scooter is currently left outside due to the lack of a shed. After numerous discussions with various individuals at the company, I am hopeful that this issue will be resolved promptly. Thank you. - Gloria C.

Concerns about Recent Purchase of "Leday 4 Seater Dining Set by Dakota Fields" I recently received the "Leday 4 seater dining set by Dakota Fields," which was expertly delivered. However, upon opening the box, I discovered some issues. The second bench is missing screws/bolts for assembly, and there are patchy paint spots on both the tables and benches. The surfaces seem to have lifted off due to improper drying, leaving them incomplete or with a single coat of paint. I kindly request that you send me the required screws/bolts for the bench assembly and provide paint to cover the furniture surfaces promptly. I am disappointed because I planned to host friends in my garden this weekend, but now I have a missing bench and a table with uneven paint. I would appreciate a quick resolution. Thank you for your assistance. Best, Breda

I received a text on Monday at 14:32 stating that my order would arrive between 9:42-11:42, but it did not show up. After contacting customer services on Wednesday, they promised to escalate the issue. Despite a call from XDP on Thursday confirming a delivery for Friday, the tracking showed a different schedule. Customer services informed me today that the issue was being escalated again. The delivery arrived on Friday at 17:00, with one box showing slight damage. The order is for a baby due in August, so we will not unpack it now. The service has been unsatisfactory, and I, someone who works in customer service, rarely complain. I was also concerned about the lack of social distancing during delivery. Can you please compensate for the poor service? I value your response at my provided email address. Order number: [redacted]. Thank you, Julie S.

I recently believed I had settled the outstanding balance on my WayFair account. I missed a minimum payment of $29 for the first time and despite being a customer for several years, I was continuously asked for that amount. After paying the balance of over $[redacted], including the late fee, I was surprised to receive another bill for $[redacted]. Wayfair claims this amount has been outstanding since April [redacted] from my first purchase with them. Although I don't think I owe this sum, I unfortunately have disposed of last year's transaction records from my creditors. I am taking steps to prevent this in the future by requesting copies of all payments and purchases made with Wayfair from my credit card companies before opening a Wayfair credit account. I am seeking for Wayfair to correct this mistake and close my account.

To Whom It May Concern, I have made multiple purchases from Wayfair and am satisfied with the products. However, my purchases were made to help improve my credit. While my first purchase was paid in full, the following ones were on a lease purchase basis. I have successfully paid off three accounts on time and even paid them off early. The fourth account is nearly settled and will also be paid off early. During my first lease purchase, I encountered two payment options - Katapult and Affirm. Unfortunately, it was not clear which one reports to credit bureaus. Despite paying over $[redacted].00, my credit score has worsened because Katapult does not report to credit bureaus. I believe a different lease partner who values customers should be considered. If there are no other payment options apart from Katapult, I may have to part ways with Wayfair.

I recently bought some items from Wayfair. One of the items, a fireplace, had several issues. The pre-drilled holes were misaligned, the insert left gaps, and there was a gap near the mantle due to a slightly warped board. Although the problems are not immediately noticeable, I expected better quality from Wayfair's products. Additionally, I purchased a glider and paid for assembly. The assembly has been rescheduled once already, and I had to leave it on the floor, posing a trip hazard for me. Looking at reviews, there seem to be negative experiences with their handyman services, which is concerning. As a 74-year-old, trip hazards are dangerous for me, and I'm worried about my safety if I were to fall over it.

Subject: Issue with Incorrect Order of Cotton Throw Pillow Hello, I have always appreciated the quality products your company delivers. Unfortunately, I recently received the wrong order. I had ordered the Holmestrand Rustic Cotton Throw Pillow, but what arrived doesn't match the product shown in the uploaded photo. These pillows are unused, with tags still attached, as I require them for comfort due to my ongoing health conditions - Stage Four Cancer and Arthritis. I urgently need the correct order to help alleviate my pain. Name: V.M. Smith Address: [redacted] Two Notch Road Apt 1, Columbia SC [redacted] Phone: [redacted] Email: [redacted] I kindly request the correct Holmestrand Rustic Cotton Throw Pillows to be sent to me. I will promptly return the incorrect pillows upon receipt of the right ones. Your understanding of my situation is greatly appreciated. Thank you for your assistance. I anticipate receiving the correct order soon. Warm regards, Veralie M. Smith

On February 10, [redacted], I activated my new Wayfair Mastercard and decided to purchase a Samsung 27 cu ft refrigerator/freezer with a monthly payment option for no interest if paid on time within 3 or 6 months. The delivery went smoothly, and the product met my expectations. Despite not receiving any paper or online bills, I called on February 23, [redacted], to inquire about my payment amount for March. Terri from customer service informed me of a total due of $[redacted].44 with no payments and offered 6 months of no interest. I opted for this but planned to pay it off sooner. I was assured a statement would be issued soon, which I did not receive by mid-April. On April 13, I called to follow up and paid the full amount by check on April 16 before canceling my Wayfair Mastercard. However, I am unsure if the check has cleared and would like proper billing for warranty validation and confirmation of the check receipt and processing. Carole E Ostrander, Charlotte, NC.

I received a patio umbrella from you on May 21, [redacted] and bought an umbrella base on 11/21/20. I hardly used the umbrella in the summer of [redacted] due to the base not holding it. I stored the umbrella in the original box over winter in a heated shed. Yesterday, when I tried to use the umbrella, the rope that opens it broke. The rope looked frayed at the end and discolored in spots, suggesting prior use. My previous umbrella lasted for years without rope issues. I am 81 years old and willing to replace the rope if provided with step-by-step instructions. Kindly send detailed guidance on how to replace the broken rope to open the umbrella. -Rose Ann A., Winston Salem NC

I have been a Wayfair member and have made numerous purchases. Last night, I spent about an hour attempting to place my $[redacted] order for garden items but was unable to proceed due to issues on your website. Despite changing my password and credit card details, I still encountered difficulties. I tried fulfilling all the site's requirements to no avail. I searched for a contact number to call for assistance but couldn't find one. I am frustrated as I wasted over an hour trying to place my order before the midnight sale deadline. The time spent researching planters and wind decorations for my yard was futile due to website malfunctions. Please process my order using the credit card information on file. If necessary, contact me for verification or guide me through any website problems. I insist on securing the items at the prices originally offered. I had a substantial order ready to go once the issues are resolved. Thank you.

I'm writing to express my disappointment with the Lite Source Duality II torchiere Reading Floor Lamp - Black, LS-80984BLK, purchased from your store. After 5 years of use, the lamp's base crumbled due to the cement not being properly mixed. I reached out for a replacement part, which was unavailable, making the lamp impossible to fix. Upon further inquiry, it seems this issue is common with this lamp model according to another lighting parts store. I believe the lamp's base should not disintegrate like this, indicating a defect in its design or construction. I am disappointed that after serving me well for years, the lamp is unusable due to a faulty base. I would appreciate a credit toward a new lamp, hoping for better quality. I have been a satisfied customer of Wayfair, having made several purchases in the past. Thank you for your attention to this matter. - L. J.

I would like a discount greater than 10% since my order was canceled without notification, despite being scheduled for delivery on Monday. The company asked me about the chaise orientation just last Friday, even though I had already selected it online and confirmed it. They claim it was canceled due to the chaise being right-facing instead of left-facing as in their description, which I believe is a ploy to delay me finding out about the cancellation. I only found out 10 days later, on the 19th, without receiving any prior email notifications. I find this situation completely unacceptable as I now have no replacement couch after arranging for my old one to be removed. Wayfair's offer of a 10% discount is inadequate given the circumstances. I would reconsider shopping with Wayfair if they provide a 15% discount to cover the cost of purchasing a couch from a different company within the next 2 months.

I recently placed an order using order number 34[redacted]. Instead of receiving a dresser drawer, I got a drawer cabinet item Lgs45. I am hoping to return this item. I attempted to contact customer service at 1-[redacted], but the call hangs up after a recorded message. Can I please request a return label to send the incorrect item back? Thank you.

I have only received half of my order from Wayfair. The driver brought only one box of the two boxes of tiles I purchased. I am disappointed with the service and the lack of communication. I have experienced issues with a broken sample tile in a previous order and now this missing box. The color of the wallpaper I ordered previously also did not match the photo online. I would appreciate a phone call to resolve this matter as contacting through this method is not sufficient for me. My contact information is: [redacted]. Please reach out to discuss why the two boxes were not delivered together and to address these ongoing discrepancies. My order is under Freedman, shipped to [redacted] 4th Line, Tottenham Ontario L0G 1W0, for Alberta 13"×13" tiles. Looking forward to your prompt response.

During my hospital stay due to covid from July to October [redacted], my bills fell behind as I was on oxygen. I reached out to Wayfair to explain my situation as I couldn't access my mail or banking information on time, but they were unsympathetic and charged me late fees. Despite this, I have managed to pay the minimum amount ahead of the due date for the past six months, and my account is nearly paid off. The poor treatment I received from Wayfair while I was battling for my health has left me disappointed. I have shared my negative experience with my friends and vowed not to engage in business with Wayfair again. It's disheartening to see a company claiming to help people affected by COVID-19, only to witness a different reality. Sincerely, Ed Breeze.

I encountered continuous security issues while shopping on the Wayfair website. Despite having firewall protection, my computer faces malicious attacks only when I use your site. These recurring incidents raise concerns that need attention. When I tried to address this with customer service, I was advised not to shop there, which was disappointing. It would be beneficial to inform your TechTeam about this recurring issue. I even considered sharing the suspicious IP addresses for investigation purposes. I value your service and was intrigued to find out if this is a common problem for other shoppers. I hope you can investigate this matter to ensure the safety of all users. Thank you for your attention to this matter. - K. Henderson

I am encountering safety concerns with my Dyconn Faucet Shower Chair (order number: # [redacted]). After installing it a few days ago, my spouse and I, both in our mid-70s, noticed how dangerously slippery it is in the shower. Despite its stylish design, sitting on it proved challenging as it was incredibly slick. Even in a wet condition, it is not safe to use due to its slippery nature. After checking customer reviews, I noticed multiple queries regarding the chair's safety in the shower, with responses consistently affirming its suitability for such use. I am wondering if the manufacturer provides any non-skid mat or seat cover to enhance safety and prevent potential falls while using the chair.

Hello, I purchased a KitchenAid two-burner grill with order number #PRT[redacted], delivered by FedEx on 6/5/21 while I was not at home. Upon receiving the package, I noticed the box was damaged, as depicted in the pictures I have. After unpacking and assembling the grill, I discovered that the bottom left rear corner of the grill assembly was dented and had missing paint. I would like to have the grill replaced, but repacking it is not feasible. I am seeking a resolution for this $[redacted].00 damaged purchase. I am able to provide pictures if you can provide me with an email address to send them to. I waited anxiously for two weeks for this grill to arrive and I am hoping for a prompt response. Thank you, B.O.

Good morning, Regarding order number [redacted], I previously informed Wayfair about a torn cushion in the set. Although I was told only deconstructed items can be returned, I wanted to return the entire set due to poor quality. Another cushion is showing wear, wicker color is fading, and there is damage in the same area of the chairs. I plan to have a contractor disassemble the furniture for return and I will purchase better quality elsewhere. The furniture has been protected from rain, so this damage is disappointing after minimal use. In contrast, I bought 6 outdoor wicker chairs under a different account that are holding up well. Thank you.