Wayfair Customer Service Issues

I have always been a fan of Wayfair, but I am disappointed by today's news. I recently learned that Mike Lindell's products are no longer being sold in your stores. It seems like you are joining other companies in limiting free speech, which is concerning. Everyone should be able to support their chosen party without facing consequences. Companies like Wayfair, Kohl's, Amazon, and Bed, Bath, and Beyond should not dictate who we support politically. I believe this decision may hurt your profits, but do you even care? In these divisive times, it is unAmerican for companies to control our political choices. As a result, I will no longer be supporting any of your brands in the future.

Hello, I placed an order last Sunday for a small bar to be delivered by February 7. I later remembered I had a $30 credit which I inquired about with customer service. They confirmed the credit was applied but mentioned the bar was on backorder, despite my initial submission for a February 7 delivery. I was told the warehouse would contact me, but after following up today, I was informed there is no tracking available, and the new estimated delivery is March. I am disappointed as I was assured of a timely delivery. I am still waiting for someone from the warehouse to reach out as promised. Regards, MD

I noticed a charge for an order I never received while reviewing my bank statements for the past year. I found an invoice #[redacted] that I paid for but was never informed about the delivery or anything else. My husband and I go through our bank statements at year-end before doing our taxes, and this charge of $[redacted] to $[redacted] has been withdrawn from my account without receiving the order. Please contact me urgently regarding this matter.

I have been attempting to contact customer service for two days without success. I am interested in purchasing a Zojirushi BB-PDC20BA Virtuoso Plus 2lb Breadmaker. I have a new card with a $[redacted].00 limit and am wondering if I can use a second card for the remaining balance. The total cost of the breadmaker is $[redacted].99 with $20.74 tax, making it $[redacted].73. Will I still be eligible for the $40.00 discount for using my Wayfair card, bringing the total to $[redacted].73? If I can split the payment, how can I reach customer service to confirm this arrangement? Thank you, Rodney D.

I ordered a rug on 02/09 for 2-day delivery by 02/11. After calling today, I discovered there is a delay of 6 days or more in the delivery. Despite speaking to a supervisor, they claim it's too late to cancel the order, even though the invoice shows it was shipped on 02/10 and charges are pending. The supervisor insists we must accept the delayed rug and then return it for a refund, which is frustrating. On the "My Account" tab, there is no option to cancel, only to return. We feel stuck with our money tied up in a rug that's delayed. Can someone assist with this issue? You can reach me at [redacted]

I purchased 3 rugs, but only 1 arrived. After checking with my neighbors, I learned one was left in the snow by the road. Despite my driveway being clear, the larger rugs are missing. My order was marked as complete, indicating all rugs were delivered, but that is not the case. I received the 2x3 rug only. I can be reached at [redacted] or via email at [redacted]. I am requesting a refund for the round rug and a replacement for the 5x7 rug that matches the one I have or will return the small one for a full refund. I run a home business and would appreciate a prompt resolution.

I placed an order with Wayfair - order # [redacted]. I received a notification that the order was shipped, but it was sent to the wrong address: [redacted] N San Antonio Ave., Ontario, Calif. [redacted], instead of [redacted] N Cypress Ave., Ontario, Calif. [redacted]. I contacted Wayfair customer service, and they said I need to contact FedEx to change the delivery address. However, FedEx mentioned only the shipper can modify the address. The tracking number is [redacted][redacted]. I am seeking assistance to ensure the package delivery to the correct address. I wish to receive the order and avoid complications. Otherwise, I will have to halt the payment on my credit card and search for the item elsewhere. Thank you. -Jerry F.

I have been a loyal customer of Wayfair, as have my family members. However, I will no longer be purchasing anything from your company since you have decided to ban "MY Pillow" products. I strongly believe that every individual, including business owners, should have the right to support the political candidate of their choice. Just because some of your products are manufactured in communist countries does not align with my values as an American. I do not endorse Communism and will not support businesses that promote racist or communist ideologies. This is not about personal political affiliations but about upholding democracy in our country. Unless your policy changes, I will not be making any future purchases from your company and will also urge others to do the same. If your stance on this issue changes, I would be willing to reconsider and even purchase "MY Pillow" products from your store.

Order Number: [redacted] | Tracking Number: CS[redacted]00 I have patiently awaited the delivery of a shower enclosure ordered back in January. Despite numerous calls, each promising a new delivery date, they have all been delayed. Shockingly, when I call, they claim no notes of our conversations exist. Hinging on the initial January date, my bathroom shower has been removed, but now I'm informed the delivery won't be until the end of February. The reliability is now in question since a consolidator is utilized for shipping, making me doubt the accuracy of the new delivery date. It's disheartening that the company fails to honor their promised shipping dates. Excuses about the weather in the Midwest causing delays are unfounded, as my family in Missouri and Chicago confirm no such issues. I urgently require a confirmed delivery date to proceed with the installation, as my contractor cannot be rescheduled indefinitely. C. S.

I ordered a kitchen cabinet for my daughter's new apartment, but it arrived with 2 identical doors and no pre-drilled holes on top. They had to assemble it with one door mounted upside down and the top just resting on the base. Karin S asked for pictures, but I couldn't reply to her email. The following week, the cabinet arrived damaged with cracked sides and missing parts. The quality of the items received is very disappointing. I have pictures of the kitchen cart and cabinet. I would like the storage cabinet replaced without charge and both doors on the cart replaced, along with a top with pre-drilled holes, all at no cost. Dr. H-B

I recently purchased a toilet and a seat. The toilet arrived on Saturday, but the toilet seat has been stuck in Wendover for four days. The first customer service representative I spoke with kept me on hold for 23 minutes. Although she offered to send me another seat, she mentioned there was no rush. However, for someone who needs a seat for a toilet, a rush is necessary. When I spoke with a lady named Char, she did not seem willing to assist me and the call lasted over 40 minutes. She mentioned there was bad weather causing the delay, but the locations are only three hours apart and there is no weather issue on my end. It seemed like she just wanted to end the call and did not show any interest in resolving the problem. She informed me that I can only write to corporate as there are no supervisors available. I intend to file a complaint about her lack of assistance. I need the seat promptly, otherwise, I prefer a refund to take my business elsewhere.

I made an order for a custom sofa and a dining table set via PayPal on March 1st, [redacted]. Upon realizing the payment was sent to Suntrust instead of being debited from my Visa, I contacted Customer Service immediately to cancel. Despite requesting the cancelation within 5 minutes of the order, the agent I spoke with was discourteous and hesitant about canceling the order. Sadly, my cancelation request was denied today via email. Regrettably, I also missed out on my Visa Reward due to this situation. It was disappointing to have encountered such unprofessional behavior from the agent, which has been an uncommon experience when dealing with Wayfair. Thank you for addressing my concerns. Kimberlee Padusi.

I placed an order for the Speece task chair on 3/6/21 with Order # [redacted]15-1p. I contacted customer service the next morning on 3/7/21 to cancel the order. They informed me that it was already in the shipping process and scheduled for delivery on 3/11/21. I decided to order a different chair instead. I would like to cancel the delivery of the Speece chair mentioned above. I had planned to make more purchases from your company and have already done so. Please ensure the specified chair is not delivered and cancel the order accordingly. If this cannot be resolved, I will need to contact Amex to cancel the payment. Thank you.

I am unsure if my previous email went through. I am requesting to cancel my order #[redacted]15-1p for the Speece chair. I attempted to cancel this morning over the phone, but was informed it is not possible. I have decided to purchase a different chair from Wayfair instead, as the one I ordered has rollers which I do not want. The scheduled shipping date is March 11. I provided notice on March 8, which should have been adequate. My contact number is [redacted], and my email is [redacted] I am Judith Eldridge. Thank you.

I am trying to address a concerning issue regarding a Damarcus corner sofa order, number [redacted]. Despite speaking with Jo from your office, who assured me he would handle the situation, I recently received a text indicating a recollection would occur today. The problem is that the sofa was never actually delivered, so there is nothing to collect. I kindly ask for prompt attention to rectify this miscommunication and ensure the issue is resolved accordingly.

I have spent over three hours on the phone with customer service without any resolution. My wife received 29 refund checks from Wayfair totaling about $[redacted]. These checks came with order numbers related to a tax agreement with Missouri. Despite verification, I have never made orders that would warrant tax refunds. After being transferred to a Care Team Lead, I received an email promising further updates. However, with no response, I am considering escalating this issue to social media or the local news for resolution. If Wayfair wants the money back, they need to help me resolve this situation promptly. John and Susan Abbott from Kansas City, Missouri.

Last autumn, I purchased a sofa, either a McAllister or a Wales. I can't find the order in my history. Apart from that, I bought a recliner, bed frame, rocking chair, and a firm red couch that I returned. The current sofa was meant to be soft and plush, but it's not. I'm 67 and live alone with no children, so it's barely used. Sadly, it's deteriorating with material pulling out and flat cushions. I'm very disappointed and would like to return it. The condition is unacceptable given its minimal use. I hope for assistance in resolving this issue. Please address this matter promptly. Thank you.Mary P. Phone: 1-[redacted] Cell: 1-[redacted]

I'm sharing an email I received today (03/16/21). The last time I got a similar email, it was a scam. Dear [redacted], We have processed your return and issued a refund of $[redacted].16 to your original payment method. Please allow 3 to 5 business days for the refund to reflect in your account. Refund Details: Item(s) Cost Credit: $[redacted].98 Tax Refund: $61.18 Refund Total: $[redacted].16 Payment Method: MASTERCARD | ***[redacted] For more information on our Return Policy, click here. Thank you, Wayfair [redacted] Wayfair Customer Service [redacted] *Free Shipping on orders over $35. Terms and conditions apply. Subject to credit approval. Terms and Conditions apply. Visit wayfair.com/wayfaircard for details. Product prices and availability are subject to change. Prices in U.S. dollars exclusive of shipping, handling, or taxes. Contact Wayfair: [redacted] Thank you.

I bought a Mona Corner Sofa as a present for my son and partner on June 1, [redacted], for £[redacted].99. It was delivered to 10 Market Court, Kilsyth, G65 OBJ. Attached is the credit card payment confirmation. After having the sofa for around eight months, we are disappointed with its quality. The springs in the middle corner are exposed, coming through the material, which feels flimsy and tears easily. When my son sat down, he felt the spring poking his back. The padding has shifted from the left arm, leaving only wood, making it uncomfortable. I included photos for reference. We are unhappy with the sofa's condition and request a full refund under the Consumer Rights Act [redacted], with an uplift arranged. We prefer not to risk receiving another faulty sofa. We hope to resolve this before involving Trading Standards.

I have been a loyal customer of Wayfair and want to continue my patronage. However, recent interactions with customer support have left me concerned. Last July, I bought a recliner and a service plan from Wayfair. When the mechanism malfunctioned, I contacted Wayfair for assistance. Unfortunately, I was informed that Wayfair was not responsible for repairs until the item was a year old. I was directed to reach out to the manufacturer for help. After emailing the manufacturer and receiving no response, I am unsure of how long I should wait. I believe that I shouldn't have to go through such difficulties to repair a defective piece of furniture, especially after purchasing a repair service. Sincerely, FT Order number: [redacted]