Wayfair Customer Service Issues

I recently purchased two bookcases with storage bins. Unfortunately, the pink fabric bins that were displayed in the picture were not included in my order. I have spent a lot of time trying to find bins that fit the cabinet. My order number is [redacted]. I would appreciate it if the pink bins from the West Bridgewater 5-piece fabric bin set could be shipped to me free of charge. I reside at [redacted] Strickler Run Drive, Columbia, Pa. [redacted]. You can reach me at [redacted]. Once this issue is resolved, I do look forward to shopping at Wayfair in the future. Thank you.

Yesterday, I purchased a seven-piece comforter set and encountered an issue with an Iris scanner that has since locked up my phone. Despite contacting support, I have received no assistance. I am unable to call out, which is concerning as I am elderly and live alone. I do not own a car to seek help elsewhere. The website provided for assistance is requesting a $46 fee, which I am unwilling to pay for a problem that arose from the initial transaction. Please resolve this immediately.

I ordered a shower curtain rod and only received one oblong box but got an email saying another item is coming, which I have not received yet. There were no instructions in the box I got, so I'm unsure of what else is needed. James emailed me, but I accidentally lost his message when I tried to respond to it. Thank you! L.M. Gladstone, MO

Hello, I am Mary Claye. I purchased a greenhouse in the summer of [redacted], but I am unhappy with both the product and the services provided. Shortly after installation, some panels came off. I had them reinstalled securely, but they continue to blow away with strong winds. Currently, I am missing two roof panels and one side panel. I believe I should not have to pay for a product that is not functioning as intended. I am seeking either a refund or a replacement. Your assistance in this matter would be greatly appreciated. Thank you, Mary Claye

I received an armoire recently, and everything seemed fine upon delivery. However, I encountered an issue with one of the legs. Three out of the four legs were in good condition, but the fourth one was missing the plate that should be screwed in, leaving the wood undrilled. I kindly request your assistance in sending the missing screws so I can attach the plate myself. Thank you for your help. Best regards, D.M.

I purchased the Emerald Power Fryer [redacted] on 11/13/20 and it was delivered around 11/17/20. After reading the instruction manual and attempting to cook with it, I found it difficult to use and the food does not turn out right. I have other Emerald products that I enjoy using, but unfortunately, this fryer oven does not meet my expectations. I would like information on how to return the item. I have kept the original packaging and it was paid for in full through my PayPal account.

I received the couch in two boxes. I believe the item number for the couch is AC18809. Unfortunately, when my daughter assembled it, the seat was too short, causing it to tip over when I stood up. I need to return it. My name is Aletha Fernandez, and I reside at [redacted] Glen Arm Rd, Glen Arm, MD [redacted]. You can reach me at [redacted]. Please contact me to arrange for the pickup and return. I would like to get a different couch from you, but I need this one returned first. Thank you.

I purchased a rug on December 21, [redacted], with expected delivery on the 23rd. However, the rug did not arrive on time. Instead, it was delivered to a neighbor on December 24th, and I received a picture as proof. Unfortunately, the delivery did not specify which neighbor received the package, and there was no note left for me. I have checked with three neighbors, but none of them have my parcel. I have reached out to Hermes, but they insist that the delivery has been completed.

On Christmas day, my husband sat on our dining room chair and the front leg unexpectedly broke and splintered. This was surprising as we have only used the chairs on a few occasions. I contacted Uniters for assistance but did not have any luck. It was disappointing when their customer service directed me to Meridian, who only works with retailers, not the public. This information was misleading. I am now unsure how to obtain a replacement leg for this beautiful yet unreliable chair.

I received a desk delivery yesterday afternoon. Given my husband's disability, I hired a handyman to assemble the desk today while I worked. Unfortunately, during assembly, they discovered a large gash in the wood on the back of the desk and a scratch on the top. While the scratch may be reparable, the damage on the back is substantial. The assembled desk is heavy, prompting me to seek information on available options. My husband took photos of the damage, which I can forward to you for verification.

Canceling my Square Trade Insurance policy has been extremely frustrating. Dealing with constant hold times and being passed around between representatives has been aggravating. A Wayfair representative assured me the policy is being canceled, but when transferred to another Square Trade representative, I was left on hold indefinitely. I reached out to Wayfair for assistance after no response. The entire ordeal has been unpleasant. I advise others to carefully read the fine print, if possible. The policy in question was initiated on 12/03/[redacted] with ID #[redacted][redacted], and I request its immediate cancellation. Thank you.

Hello, I am considering ordering a Moana 2 or 3 seater loveseat. I reside in a first-floor flat with a doorway that is approximately 68cm wide. I am wondering if your delivery team would be able to navigate the sofa through this entrance. Additionally, I would like to inquire about weekend delivery options and if you offer old sofa disposal services. Thank you, Gary Wooder

I am disappointed with my recent experiences with Wayfair. They have continuously canceled my orders [redacted], [redacted], and [redacted]. I was thrilled with the great prices they offer on open-box items and happy with my findings. Typically, when an item is out of stock, a message would appear when you try to add it to your cart, but this didn't happen with any of the items I ordered. This raises doubts about making future purchases since it seems like Wayfair can cancel transactions at their discretion. It feels like a waste of time to browse and place orders that may end up being canceled. Very disappointing.

I contacted customer service this evening about a sofa order I placed in July. The cushions have shrunk quickly, which concerns me. As senior citizens who don't abuse our furniture and have no children, we expected better quality. The representative put me on hold for 10 minutes and then redirected me to another company without satisfying my concerns. I paid well for this product and expect better durability. I would appreciate a supervisor contacting me, and I urge Wayfair to improve customer service courtesy and respect towards paying customers.

I purchased a sofa from your store last year. Upon delivery, two of the legs were broken. After reporting the issue, I received a reimbursement of £74 and replacement legs, but they were the wrong size. I was offered an exchange, but now, 6 months later, there is a noticeable level difference and the metal joins at the back are uneven on my druid hill corner sofa. Despite living at 56 Whinchat Road, SE28 0EA, and providing my email [redacted] and contact number [redacted]1, I am still facing this issue. Due to financial constraints as a recipient of universal credit who used a budgeting advance for the sofa, I cannot afford to purchase a new one. Is it possible for me to still get a replacement sofa, as the current one will deteriorate further unless all 10 legs are changed? Thank you.

I have made multiple purchases from Wayfair over the years and have always appreciated the user-friendly website and prompt deliveries. I have been satisfied with the products I received, except for one incident where a table I ordered got lost in transit. Wayfair was supportive in investigating the matter and promptly refunded my money when the table was not located. However, I have decided to discontinue shopping at Wayfair due to their decision to stop selling Mike Lindell products. I find it concerning that pillows have now become politicized. Regardless of whether I own a My Pillow product or not, I believe all individuals should have the freedom to support the political causes they choose. It seems hypocritical to source products from communist countries while penalizing an American business owner for his political beliefs. While I understand my decision may not have a significant impact, I am disappointed as I have upcoming home renovation projects. I cannot support a company that refuses to accept differing viewpoints and beliefs. True tolerance should allow for diverse perspectives, and this recent development goes against that principle. Thank you for reading, Laurie

I recently learned that your company has delved into cancel culture. As a former customer and an independent voter, I am disappointed in this decision. Cancel culture is cowardly and not in line with American values. The trend of cancelling individuals for having differing beliefs or feeling threatened by diverse opinions is harmful to our country. Americans can rise above this. If your company gives in to such un-American pressure, like removing My Pillow due to perceived weaknesses, I will have to support a business that does not participate in cancel culture. Sincerely, D.A.

My 95-year-old mother was supposed to receive her sofa today. Yesterday, I got a message saying "we are first in line" but now it seems the item will arrive on Monday. Today, I was informed she will get it on Sunday. I would appreciate clarifying the final delivery date. It would be helpful to speak with someone over the phone rather than just via email. Thank you for your assistance. I found your email in my Spam folder, hence the delayed reply. The alternative sofa you mentioned is pricier. This purchase is for a 95 1/2-year-old lady who needs a comfortable spot downstairs to rest. It would have been better if we were informed about the availability of the item when we made the purchase instead of being surprised now. Local furniture stores quoted a 6-8 week wait, hence why we ordered from you since we were initially told it would be delivered by tomorrow. Stephanie Groth for Kathryn Szekely

Hello, I purchased a 9x6ft apex metal shed from Wayfair delivered on November 20, [redacted]. After speaking with a representative, I was informed that I could return the shed for a full refund or exchange. I am looking to organize the return today, January 24, [redacted], and would appreciate confirmation of the collection date. The shed is still in its original packaging. I had discussed an exchange for a wood garden shed from Tiger Sheds but have not received confirmation of the new order or a pick-up date for the return. I am aware of delays due to Covid-19. The return details are as follows: Deep Green Apex metal shed priced at £[redacted].99, item number [redacted], paid with a Visa debit card. The new order includes a wood garden shed costing £[redacted].99 from Tiger Sheds. I reside at [redacted] Bek Road, Newton Hall, Durham DH15LD. Thank you for your assistance. - Suzanne M. Email: [redacted] Tel: [redacted]

Order #[redacted] I purchased the Poynor Library Bookcase and later noticed it was $[redacted] cheaper. After speaking with an associate, I bought a second one at the discounted price. The products came in 2 separate boxes, with the shelves arriving first and the frame later. Customer service instructed me to wait until all pieces arrived before processing a return. Finally, on January 23rd, I received everything. Now, I am looking to return order #[redacted]. I would like guidance on the return process, particularly if I can drop off the item at the Canadian Wayfair distribution center due to its size. It has been taking up a lot of space while waiting for all components to arrive for assembly. Your assistance is appreciated. Thank you, Michelle B.