Wayfair Customer Service Issues

I recently got the Rubino 7-piece dining set for my new home. The pre-assembled chairs arrived two per box. Once I put together the table and placed the chairs at it, everything seemed fine. However, upon using the table for the first time this week, I noticed that one of the chairs has a split front crossbar that is completely separated. I am wondering if it's possible to get a replacement chair sent. Thank you. - Tara Z.

I have been eyeing a TV stand with a fireplace from Wayfair for over a week. The price was listed as $[redacted].36 on sale for 20% off the original $[redacted].99. When I tried to purchase it, the price increased to $[redacted], as the fireplace add-on was not clearly stated until adding it to the cart. After reaching out to customer service, they only offered a 10% discount on the increased price, which I felt was unfair given the misleading advertising. Despite my efforts to resolve the issue, they were unwilling to compromise further. This experience has left me disappointed and questioning Wayfair's business practices. This was going to be my first purchase with Wayfair, but their response has deterred me from being a future customer.

I made an order for my son over a week ago, but he has not received it yet. Although I provided my credit card information, there hasn't been a charge for the drapes. I am disappointed and upset. The representative I spoke with was nice, and I was reassured that my son would get the drapes by the promised date. If the credit card was not charged, it seems like the order was never placed. Please contact me as soon as possible. This experience has made me hesitant to order online from your company again. Thank you. - R. Flanagan

I am worried because the parcel I received from Wayfair had no product information or invoice. There is no indication of the brand name, weight, or size. All I received was a blanket in a plastic bag without any details on the company or brand. As this was a valuable purchase, I would like to have proper documentation. Is this the usual practice for Wayfair? Is it possible to get a physical copy of the invoice for my purchase?

Dear Sir or Madam, I am reaching out to you on behalf of my dear friend, Felicia Vaughn. Despite facing hardships and challenges, she is a devoted single mother of four children. Recently finding the courage to leave an abusive marriage, she has started anew with her children in a two-bedroom apartment, but they lack basic furniture. As I am unable to provide everything on my own, I am seeking assistance in furnishing their home. They are in need of a queen-sized bed, a triple bunk bed, mattresses, dressers, a couch, coffee table, and a dining room set, which can all be acquired for $2,[redacted].00 or less. Your generosity in donating any of these items would make a significant difference in their lives. My friend and her children deserve comfort and stability, and any support would be greatly appreciated. Thank you for considering helping my friend and her family. Sincerely, Kelly Ridolfi

Hello, I wanted to inform you that we placed an order for a Luksa Wall shelf on December 4th with Order number #[redacted]. We were initially informed that the delivery would be on December 5th between 17.15 and 19.15. Despite being at home during the expected delivery time, the item never arrived. I have attempted to track the order via the online system and have also tried contacting the depot using the provided email address, but I have not been successful in determining its current location. My concern is that the shelf might be at the depot, but I am unable to reach anyone to verify this or understand the reason for the non-delivery on December 5th. Your guidance on this matter would be greatly appreciated.

I recently purchased a sofa set and was approved for a credit card by your company for the purchase. I prefer to receive a monthly bill invoice statement via mail instead of having monthly payments directly withdrawn from my checking account since my direct deposits vary in timing. Having a hard copy statement is more convenient for me. Please provide me with the billing payment address so that I can make payments. Thank you.

I was informed that my order had been dispatched and was scheduled for delivery by Hermes today between 3-5 pm. However, at 5:53 pm, I received a text stating that my order was delivered through the letterbox, which was not the case. This is the second out of three deliveries that I am expecting, and the first one was delayed as well. I would appreciate it if you could look into the whereabouts of my delivery. Thank you. - Lesley McGarvey

I recently purchased a rug from your company, and upon receiving it, I noticed it had a strong moldy smell that lingered in my living room even though it was only indoors for a brief period. After contacting customer service, they were understanding and promptly instructed me to dispose of the rug and arranged for a replacement to be sent. To my dismay, the replacement rug also had a mold issue. This was distressing as I wanted a rug for the house before family visits during the Christmas season. Despite receiving a full refund from the helpful customer service team, I believe there should be better quality control to prevent such situations. I am now considering alternative options for purchasing a new rug and may not choose Wayfair in the future.

Hello! I recently purchased a tall mirrored lingerie chest. Although it is beautiful, it is not exactly what I had in mind. I am considering returning it due to its size and fragility. Could you help me with the return process or provide guidance on how to ship it back securely? I had to damage the original packaging to unpack it. Is there a way to obtain new packaging to ensure its safety during return? Thank you for your assistance!

I need assistance with returning an item from my order. The item received does not match the color or quality as shown in the photos and described in the reviews. The website is asking for half the amount to process the return, but I believe I should not be charged for returning a product that is not as described. I appreciate your help in resolving this matter. Sincerely, Paige

I made an online purchase of a sectional in mid-November. After checking in 1-2 weeks later, I was informed it would be shipped on December 11th and expected to be delivered by December 20th. However, today when I inquired about the status, I was told it's on back order for another 2-3 weeks, extending the delivery into the New Year. This news is incredibly disappointing as I was counting on having the item before Christmas. I have decided to cancel the order and now must reluctantly search for the sectional in-store, something I had hoped to avoid. Wayfair did not communicate to me that the product I ordered was not readily available. This being my first online purchase and my initial experience with Wayfair, I must express my extreme disappointment.

In August [redacted], we purchased two beds and memory foam mattresses from your store. Unfortunately, we are experiencing difficulty with our Kingsize bed due to a central ridge that makes it challenging to lie flat on the bed. Despite hoping that the issue would resolve itself over time, it remains uncomfortable for both of us. I wake up with back pain, and my partner complains of aches in her back and legs. Our personal details are as follows: Andrew Willoughby 4 Darke Croft Hampton Evesham Worcestershire WR11 2SG Mobile: 07[redacted]17 The beds are still under warranty, and I would appreciate it if you could contact me to discuss potential solutions. Thank you for your assistance. Best regards, Andrew Willoughby

I am very frustrated with the experience I had with Wayfair recently. I placed an order a week ago for 2 of the same item, but only received 1 due to an error at their warehouse. A replacement was sent out and was expected to arrive yesterday, then rescheduled for today, which has not happened. While it may be a FedEx issue now, the initial mistake was made by Wayfair. If both items had been shipped initially, my dissatisfaction would not be as high. I have decided that I will not be making any future purchases from Wayfair. The delay in receiving my item is becoming more concerning as the holiday season approaches.

I recently received a tripod floor lamp, but unfortunately, one of the wooden legs is slightly damaged. Even though it still functions properly, I expected it to arrive undamaged given the price paid. I had hoped to have it in time for Christmas, but the long delivery time complicates returning it and reordering. Instead, I would appreciate a discount to avoid the hassle of returning it and save on return postage and reshipping a new one. I am willing to provide a photo of the damaged leg if you provide me with the necessary details. Thank you.

Hello, I purchased a chair from you 2 to 3 years ago, and although an issue was resolved back then, the chair has now completely broken. I have recommended Wayfair to many friends, and my daughter even bought a sectional and loveseat from your store. However, I am concerned about the quality now and unsure of how long her furniture will last. I will need to buy a new chair but won't be purchasing it from your store this time. I haven't mentioned this to my daughter yet. Please contact me at [redacted] My current address is [redacted] Fox Hunt Drive, Unit H, Greensboro, NC [redacted]. My new number is [redacted]. Looking forward to your response. Thank you, Wildelina Wood

1) I purchased a white cabinet, but the paint job is poor with visible drips down the side, making it unusable. I can provide a picture if needed. 2) I acquired several pieces of the Bestar closet system. Firstly, two boards for the top were too short, as shown in the photo I can send. Secondly, although the set included doors, there isn't enough space to use them when clothes are on the hangers; another photo can illustrate this issue. Lastly, the 25-inch shelving unit (26[redacted]) didn't come with a top or bottom, only the sides and a box of drawers. I require the top piece to complete assembly. Despite some challenges, I find the products from Wayfair generally satisfying since I'm new to using their services.

I have received items from your store twice now, which were advertised as "No assembly required." However, both times I received the items, it was evident that assembly was indeed necessary, even including attaching the plug! The discrepancy in what "No assembly required" means is concerning. It suggests these items can be used straight from the box, which has not been the case for me. I was disappointed as I was really looking forward to receiving the lamp, especially after confirming twice that no assembly was needed. Unfortunately, it arrived requiring assembly with more pieces than expected. I recommend reviewing your online product descriptions to avoid misrepresentation and customer disappointment. Both times I have ordered, I have found inaccuracies in the assembly information provided, which has led to a negative experience.

I’ve only heard positive reviews about Wayfair and decided to buy a table. The shipping information initially stated the delivery on 12-13 so I scheduled my Christmas cocktail party for the 15th. Unfortunately, the delivery date was adjusted to 12/16, and I had to reschedule my party. I was disheartened when only the chairs arrived yesterday, and the table is still pending. Being a new customer, I'm slightly disappointed with the delayed delivery of my purchase. Despite wanting to buy more items online, I'm apprehensive about the delivery time.

I had ordered a rug set, and only one piece arrived while the others are due on Dec 26. I want to return the delivered piece and cancel the remaining order. I prefer a refund to my debit card. My order number is #[redacted]. Could you guide me through the return process and let me know the expected refund timeline?