Wayfair Customer Service Issues

I have not yet received parcel 1 of 2 for my dining table, which is currently under investigation. I would appreciate an update on the status as it has been ongoing for quite some time. I need to make a decision soon on whether to order a different table or wait for the missing parcel before my family's visit next week. Thank you for your assistance, Jay.

My apologies for the inconvenience caused. We ordered a double ottoman bed and mattress, expecting delivery by Thursday the 5th. So far, we received the sides of the bed and the mattress, but the main part of the bed is still missing. The large boxes are now stuck in the hall, making it difficult as we can't assemble the bed ourselves. Despite contacting customer service twice, we were informed it's a warehouse issue, and we're still waiting for a follow-up regarding the missing parcel. This is terribly inconvenient as we're unsure when the rest will arrive, potentially requiring us to take time off work to receive it. Additionally, the boxes in the hall are blocking the stairs. If this isn't resolved within 24 hours, we may need to cancel the entire order and seek a refund from another supplier.

Yesterday, when the delivery team dropped off my new sideboard, they accidentally damaged it. The front corner of the box hit the step, resulting in a puncture. Initially, the visible part of the sideboard seemed fine. However, after unpacking the item post-delivery, I discovered a puncture at the back of the sideboard, likely occurring during transit. While I don't believe I need to return the item entirely, I am disappointed as I paid for an undamaged piece. I would appreciate a discount instead of going through the process of return and exchange. I tried reaching out to the delivery team, but received no response. I have photos available if needed.

Hello, I am writing as Nicholas Patricia, regarding my order linked to the email: [redacted] My location is [redacted] Independence Ct., Allentown, PA [redacted]. For communication purposes, I am using a different email. The order number is: [redacted]. While assembling the headboard, I encountered issues with two key pieces being warped, making alignment and screwing difficult. Despite a crack/splinter of 5 inches on the front side before assembly, I managed to put it together after struggling for 2 hours. Although the frame is good overall, considering its cost of almost $[redacted], such quality problems are disappointing. While I don't wish to exchange it due to functionality, I wonder if a partial refund could be considered. I have shared pictures in my review for reference. I value Wayfair's products and service, but this experience has left me dissatisfied. Your attention to this matter is greatly appreciated. Nick

My husband and I purchased 2 bookshelves, but only 1 was shipped. It was Wayfair's mistake. My husband contacted them, and they acknowledged the error, but the second bookshelf has not been shipped yet. Wayfair only offered a 10% discount on our next order. This was our first purchase from Wayfair, and we are now hesitant to order again. I often receive 10% off coupons by mail. We are disappointed with Wayfair's customer service. We hope they can locate the missing bookshelf and ship it overnight, along with a 10% discount on this current order.

Order #[redacted]: I am extremely disappointed with the customer service experienced while trying to purchase a sectional sofa. Despite the 3-month wait, we were sent two left sides of the sectional on both delivery attempts. The first time, after the long wait, we received the incorrect piece. On the second attempt, when inquiring about the missing item, there was a lack of communication and understanding. While a $[redacted] credit was initially given for the inconvenience on the first mistake, it was later retracted, which is unacceptable for a family of five who sold their old couch in anticipation. No apologies were provided for the repeated issues. Despite eventually getting the delivery charge refunded, there has been no effort to acknowledge the stress caused. I am hesitant to order from the company again due to this poor service and lack of resolution. Additionally, it appears that we are still owed around $[redacted] for the missing item, and I would like clarification on the remaining balance.

I reached out via email on Friday regarding the delay in my order, only to discover today, Sunday, that the revised delivery date has been pushed back to Tuesday. This situation is incredibly frustrating, as my comforter will now be five days overdue. I initially ordered a comforter for my mother on Friday the 29th, with the delivery date set for the 5th, aligning perfectly with her birthday plans. Monitoring the order throughout the week showed a consistent delivery date of December 5th. However, receiving an email yesterday - the supposed delivery day - stating a delay is highly disappointing. With the holiday season amplifying online shopping, timely deliveries are crucial. Upon contacting customer support for clarification or options for an expedited delivery, the representative’s response lacked helpful information, simply apologizing for the inconvenience and advising delivery only by Monday, four days past the original date. Consequently, I now have to take time off work early to purchase an alternative gift, as a belated comforter won't suffice for my mother's birthday celebration. The company's widespread marketing focusing on competitive pricing and exceptional service should also prioritize accountability for delivery delays by compensating inconvenienced customers.

The item I ordered was supposed to arrive on Wednesday, December 11th. I received an email from FedEx stating it will now arrive on Thursday by the end of the day. I would like my item to arrive on the day Wayfair originally promised. This delay is quite inconvenient for me. If I had known it wouldn't come on the date Wayfair indicated, I would have ordered from a different vendor. This is my first time ordering from Wayfair, and I have found that their communication regarding shipping multiple items in the same order is lacking. FedEx is sending conflicting emails about delivery dates, and Wayfair seems to not provide packages to the shipper in a timely manner. As a result, I will not be receiving my package as initially stated by Wayfair.

Subject: Concern Regarding Wayfair.co.uk Order #[redacted] I am writing to express my dissatisfaction with the delivery schedule for my recent order on Wayfair.co.uk. Initially, the delivery date was promised to be on the 9th of December but was later changed to the 17th without prior notice. Conflicting information on the tracking details adds to the frustration, as it shows the delivery date differently depending on the source. Today, I had to take time off work to wait for the delivery, which resulted in a loss of time and money. I request some form of compensation for the inconvenience caused. Sincerely, A.G.

Dear Customer Service, I am writing to inform you that I recently received the Jeffersonville 3 Seater Chesterfield Sofa that I ordered (Order number: [redacted]) on Saturday. However, I encountered numerous issues during the delivery process. The communication from the external delivery company was very poor. We were informed of a delivery window between 3:30 and 5:30 but the sofa unexpectedly arrived at 1:30, causing confusion with our Airbnb guest. The delivery personnel were reportedly rude and caused damage to the property by mishandling a knife they were given. Upon unpacking the sofa, I discovered several marks, holes, and scuffs which were disappointing as it appeared to be a display item rather than new. I have taken photos for your reference. Due to these issues, I kindly request a replacement as soon as possible, especially with guests coming over for the Christmas period. Thank you for your attention to this matter. Sincerely, L. and R. Moss

Hello, I bought a Christmas tree from your store during the post-Christmas sale earlier this year. I stored it in the attic and just brought it down yesterday to decorate. Unfortunately, parts of the tree keep falling off, which is disappointing considering I have bought several items from your company before. I got rid of the packaging, as I also bought a storage bag for the tree. I am eager to hear back from you. Thank you, Sheila T.

Subject: Displeased with Wayfair Chair - Order #[redacted] I was disappointed upon receiving the chair from Wayfair. It appears much smaller than expected, giving the impression of sitting on a booster seat, a peculiar design choice. Although offered 10% off my next purchase, I am hesitant to buy furniture online without viewing it first. Decided to keep the chair for a bedroom due to return costs. Recommending an updated product description to reflect its petite size for future buyers. Thank you, Kathi R.

I am a customer with a disability. Last night, I tried to purchase a Chapell 3-piece bedroom set on Wayfair's website that was advertised for $[redacted].99 each. I added three sets to my cart and when I tried to check out, the price changed to $3,[redacted].95 each, totaling $10,[redacted].71. I contacted Wayfair customer service, but they quickly removed the item from the website and were unhelpful. I offered to resolve this easily, but Wayfair chose not to. I have filed complaints with the Fox 8 News I-Team, the Better Business Bureau, and the Attorney General's office. I have evidence of the bait-and-switch tactic. Wayfair even had the audacity to ask about an "Ann" providing quality service when I have no idea who that is. I will continue to share my experience on social media to expose Wayfair's practices. Sincerely, Debra Brave.

Hello, I recently received a futon from Wayfair that I ordered last Monday. Upon inspection, I noticed the underlining of the futon was ripped from the staples, and the nuts and bolts package was open, with some missing parts for the arm rests. This is the first time I've encountered an issue with my order from Wayfair, and I'm hoping for assistance in resolving this matter.

Hello, I'm Mary Jarvis. I need to discuss an order I placed recently, number [redacted]. Lately, I've been experiencing challenges with FedEx. I bought a rug and faced several delivery date changes. It eventually arrived last Friday. Specifically about order [redacted], it was supposed to arrive on Saturday, but despite being on the truck, I was told it couldn't be delivered due to weather, even though there were no weather issues here. On Sunday, it was back on the truck without notice and then sent back to the FedEx office. Today, it shows out for delivery again, but I haven't seen any attempts. This repeated process is worrying. While I don't fault your company, I won't be shopping on your site this Christmas due to such uncertainties. I've tried contacting FedEx without success. The tracking number is [redacted]73, and the package has been going back and forth on the truck for days. If it doesn't arrive by the end of the week, I'll be requesting a refund.

I purchased Item # A118225, Order # [redacted], which is described as "The Holiday Aisle Cashmere 2' Green Pine Artificial Christmas Tree with 50 Dura-Lit Clear Lights," but unfortunately, the tree arrived with no lights. This was the main reason for my purchase, and I am disappointed with the error. I would prefer not to go through the hassle of returning the item but would appreciate some form of compensation for this inconvenience. Please let me know what can be done in this situation. Thank you, Mary Ann Hartley.

I recently received my first Wayfair purchase and it was a great experience! I want to thank Eric, the Wayfair customer service representative, for his excellent assistance. The Eddie Bauer bedspread I ordered is wonderful. Although I didn't receive an email with my order details, I did get text messages about the shipment and my package arrived today. Can you please send me my order information via email as soon as possible? I need all the relevant details, especially the price of the items. I have the order confirmation number Eric gave me: [redacted]. My email is [redacted] I appreciate your help in resolving this issue promptly. Thank you, Linda Ferraraccio.

I bought a ten-foot Fairfield Market Umbrella with solar lights about ten months ago. I have only used the lights three times, but now they are not working even after changing the battery. Additionally, the crank is not opening smoothly, making it difficult for me to use. I am disappointed that after spending good money on the umbrella, it has stopped working properly. Thank you.

Hello, We recently received a 'Belfry Bathroom Mirror' with Order No. [redacted], as indicated on the delivery note. The mirror was delivered to 10 Rectory Lane, Kibworth LE80NW for 'Amy Williams'. However, Amy 'W' is not known at this address. Despite refusing delivery from 'DHL' twice and explaining the situation, they left it with a neighbor while we were out. It seems they have attempted to deliver a bed several times to this address as well, which we also declined. If there is a way to reach Amy Williams, please do so. It's becoming frustrating to keep receiving items for someone who doesn't live here. While I understand if the mix-up is not your fault, it would help if the correct details are provided when placing orders in the future. Thank you, Roness

I purchased a laundry stool bin from an ad that stated a specific size, but the actual item was much smaller. I called Wayfair who assured me they would send the correct size as advertised. The replacement order arrived today, and it was still the same incorrect size, so I declined to accept it. The larger size is still incorrectly listed on their website despite my efforts to inform Wayfair. I am requesting a refund and asking that Wayfair corrects the size information for the laundry stool bin on their website.