Walmart (Canada) Customer Service Issues

I purchased a Barbie car for my granddaughter's birthday, but it has not arrived at 9 Oaklands Ave. Toronto, ON M4V2E4. I accidentally deleted my email with the tracking information from Walmart. I paid through PayPal, and the payment has been deducted from my account. I spoke to Jessica at Walmart, and she provided me with a tracking number, 4[redacted]28, stating it would arrive on Nov 9th. However, another agent, Lisa, was unable to find any information about the order. My email is [redacted], which linked to a guest account under Joann Robinson. I provided the billing address as 28 Koprash Crt, Sault Ste. Marie, P6B5R9. I'm eager to receive the gift at my granddaughter's address in Toronto, or a refund would be acceptable. Thank you, Joann Robinson. Phone: [redacted].

Hello, I wanted to share my recent experience with your customer service as I am quite dissatisfied. The order number I have is [redacted][redacted] and I had a conversation with an agent at around 10:30 AM EST. Unfortunately, the issue I had was not resolved satisfactorily, and I was disappointed with the level of customer service I received. I made a purchase of an air fryer, the Kalorik MAXX FT [redacted] - 6qt, on November 16, [redacted]. However, I received a cheaper 4qt model instead. When I reached out to the online chat service, the agent not only failed to refund me the price difference but also only offered a $15 voucher as a remedy. I explained that the model I ordered cost $[redacted], while the one shipped cost $99. I requested a refund for the price difference plus tax, which seemed reasonable to me. The agent suggested arranging a pickup for the incorrect item, but I also asked for a refund of my service and shipping fees amounting to $24, which was ignored. Disabling the survey at the end of our chat prevented me from providing feedback on the experience, which left me extremely frustrated. I have never encountered such poor service before and will be cautioning my friends and family about the service standards I received from Walmart. I am now looking to escalate this matter further as it has significantly disrupted my day.

I recently visited the Walmart on Dougal Rd in Windsor, Ontario to buy a baby monitor. The item was locked up, and I had to wait 45 minutes for an associate. They informed me the key was lost. The manager couldn't assist but attempted to scan the barcode, although the monitor was visible in the glass case. After speaking to another manager who said there should be a spare key, it took me 1 1/2 hours to finally purchase a V Tech Pan and tilt video monitor VM [redacted]. Due to the poor service, I feel I deserve some form of compensation. Thank you, Rosalynne Ouellette

I have noticed that the Lactania 18% cream is consistently placed on the bottom shelf at every Walmart store. Being a 73-year-old customer, it is challenging for me to reach down to grab one due to my age and mobility limitations. The store staff cannot assist as it's a corporate decision. Additionally, some common products like Lipton's Beefy Onion Soup are not available at Walmart in Winnipeg, creating inconvenience. Despite the sign claiming customer satisfaction as a priority, the current situation indicates otherwise. I prefer to shop at Canadian Super Store for easier access. I am considering taking further action to address these issues and urge Walmart to listen to customer feedback for improvement.

Today, I had a frustrating experience when trying to pick up my online grocery order. Despite calling the number multiple times and letting it ring for over a minute, no one answered my call, leaving my order uncollected for the second time in my last three orders. The last time this happened, I was told that everyone went for lunch simultaneously, which seemed unacceptable. Previously, I used Walmart's services for both pickup and in-store shopping, but due to poor customer service, I am now considering using Calgary Coop instead, where I have had better luck receiving my orders promptly. At this moment, I would like to cancel the order that is currently waiting for me. It's frustrating to have to return with only a 50/50 chance of actually getting my order. It's disappointing to feel like just a number to such a large retailer. Thank you, Kevin.

On November 16, I bought 4 bras at $7 each. There was no indication in the store or the fitting room that they were final sale. After trying them on for over an hour, I selected 4 that I liked. However, upon attempting to return them, I was informed they were final sale and shown a picture of a new sign. This sign had not been present before and was placed prominently at my eye level as I exited the changing area. I feel frustrated and upset by this turn of events. I am seeking a full refund for the bras.

Today, around 2 pm, I spoke with a Walmart customer support representative. The representative mentioned that they would promptly email the third-party vendor regarding my concern and provide me with a conversation summary. While the note was sent to the vendor, I haven't received the discussion summary yet. The case number is [redacted]34. I kindly request the summary to be sent promptly to avoid any further misunderstandings. Thank you. Email: "[redacted]".

I attempted to place an order to surprise my daughter for Christmas by sending it to her house, as she frequently orders from Walmart. However, I encountered an error message stating the delivery couldn't be made to that address, which is confusing as she receives Walmart orders there regularly. When trying again, a "verify your identity" page keeps appearing without an option to confirm I'm not a robot. Can I place the order over the phone to avoid these issues? I'm concerned about receiving the items in time for Christmas with these repeated problems.

I bought a bag of Szch green beans on December 3, [redacted], which had a $2.00 off sticker. I didn't realize the discount wasn't applied until later. When I inquired at Walmart, they mentioned I should have returned on the same day for the credit. I find this policy unreasonable. It's not my error, and expecting customers to return the same day, especially with gas prices, seems unfair. I kindly request a refund of the $2.00.

Order Number: [redacted][redacted] Issue: Unreceived Refund Product: Magnetic Drawing Board Toddler Toy (Item Number: 7FA9YFH7Q5B7) I have not received the refund for this item, as confirmed with VISA. Despite communication with the third-party supplier indicating the credit was processed on October 19th, the refund has not reflected on my credit card. The language barrier with the Chinese supplier has made it challenging to resolve the issue efficiently. Since the item was purchased in June from Walmart and delivered to the wrong address, I request a refund for the purchase price due to the supplier's inability to manage the refund effectively.

Hello, On 12-12-[redacted] at 9:20 pm, my brother and I visited Western Union at store #[redacted] with operator ID [redacted] and transaction reference ID [redacted]. Unfortunately, there was a misunderstanding during the transaction, which led to unwarranted accusations of fraud by a staff member named Donna. Despite our attempts to explain and clarify the situation, the store manager intervened abruptly without seeking our side of the story. We were distressed by the lack of customer service and the threat of involving the police. We kindly request a review of the security camera footage and an investigation into the behavior of the individuals involved. Your prompt attention to this matter would be greatly appreciated. Thank you, Sharif

Order # [redacted][redacted] was placed on Nov. 23, and despite the label being created on Nov. 26, there has been no movement since then. The scheduled pick-up at the store is set for tomorrow, Dec. 15. Unfortunately, customer service over the phone has not been helpful, and I have not received any email confirmation regarding any actions being taken. This order was meant to be a gift for the upcoming weekend, and it is frustrating that it has not progressed beyond the original warehouse. I would like to request a cancellation of this order and a prompt full refund. The lack of progress and repetitive responses from customer service have been unprofessional, and I am extremely disappointed with the service provided.

I printed a calendar at the photo lab and was advised by Meagan that it could take up to an hour. Meagan was distant, not making eye contact, and seemed annoyed even though there was no one else waiting. I observed her being rude to a colleague, acting defensively when he mentioned it. I confronted Meagan about her attitude. When I returned an hour later for my album, Taylor said it wasn't ready. She appeared frustrated and cursed in front of me while trying to resolve the issue. I reminded her she was at work and around customers. Another employee took over and swiftly completed the album. I praised this employee for her professionalism. I intend to file complaints about Meagan and Taylor. Taylor later gave me a harsh look while passing by. When I called the store, Taylor was unhelpful and dismissive. The behavior of these two employees is unacceptable in a customer service setting.

During my recent visits to two Walmart stores in Laval, Quebec, I encountered a frustrating issue while looking for a sports bra. The racks were filled with bras without visible prices on the tags or metal rod racks, leading me on a hunt for a salesperson to scan the item and locate prices. After repeated efforts to find assistance, a salesperson eventually revealed a small vertical list of prices hidden at the back of one rack after shuffling through multiple bras. This experience not only caused frustration but also raises concerns about hygiene and inconvenience. It would be beneficial for Walmart to address this issue to improve the shopping experience for customers like myself. I have attached two photos for reference.

Hello, I placed an order for a Fireplace TV Stand(Order#[redacted][redacted]) on December 1st, [redacted]. I found it to be a great deal and decided to treat myself to a nice Christmas gift with it. I was charged $75 for delivery to my home address in Canim Lake at [redacted] Summit Drive, PO.Box [redacted], which seemed reasonable. However, on December 15th, I received a call from FedEx at [redacted] Meile House instructing me to pick up the large, heavy TV Stand from there myself. This came as a surprise and disappointment. I had expected the item to be delivered to my home address or to the local Post Office in Canim Lake, which is only 2 kilometers away. As a loyal customer of Walmart, I am now left wondering who will compensate me for the additional expenses I had to incur to collect the product. The round trip distance of 79.6 kilometers and the inconvenience of relying on a neighbor with a truck to help me retrieve the TV Stand from [redacted] Meile House has left me feeling displeased. Lacking a personal vehicle to transport furniture, I ended up paying even more, turning what was once a good deal and a Christmas present into a disappointing experience. Best regards, Sabine Ruben

I placed an online order for a 70" TV, a TV wall mount, a Kalorik digital air fryer, and a Kalorik Maxx digital air fryer oven on November 25th. However, only the Kalorik digital air fryer was sent in my order. Despite contacting customer service multiple times, the issue was not resolved. The promised delivery date of December 17th for the missing item passed without receiving the oven. I was told various explanations, but the problem persists. The customer service representatives assured me that the item was in transit, but I could see it was not. This was a Christmas gift for my mother, and the delays and mistakes have left me feeling disappointed and frustrated. There has been a lack of effort to track the order or provide a resolution. I am extremely upset and considering returning all the items I purchased due to this experience.

I contacted Walmart.ca's customer service regarding my escalated request. Initially told to expect a call in 3-5 days, no response was received. After speaking with a supervisor who promised a reply in 1-2 days, another unfulfilled deadline prompted another call. The latest agent couldn't provide a time frame. Requesting a supervisor's call due to the inadequate response, I insisted on a way to contact the escalation department or have the supervisor intervene for a resolution today. I bought a 12-month Sony PlayStation digital card on November 24th but haven't received the activation code. Despite stating I didn't get the email containing the code, I ask for it to be resent for my son's Christmas gift or guidance on picking up an activated card at the local store. -Nathalie

I am getting really frustrated because I still haven't received the parcel I ordered on November 9, [redacted]. The tracking information says it has been delivered, but I can assure you that I have not received it. I reached out on December 16, and I am still waiting for a response. This situation is particularly aggravating as I was hoping to have this item for Christmas. I need to know what steps you will be taking. Will I be refunded? I am exhausted from constantly trying to track the parcel or get some resolution to this issue. If I don't receive an update soon, I will escalate this matter further.

To Customer Service/Legal Department, Yesterday afternoon (Wednesday, December 29) around 3:30 p.m., I parked my car in the Walmart Burlington (Dundas/Appleby Line) parking lot. Shortly after parking, I felt and heard a thud. Upon inspection, I found that a Walmart employee collecting shopping carts had allowed them to bump into my car, causing a dent in the right front fender. Despite complaining to customer service and multiple attempts to contact the manager on duty, I received no response until I was eventually taken to the manager's office where I was informed that since it was a public parking lot, it was not Walmart's responsibility. I strongly believe that this incident was due to negligence on the part of the Walmart employee for not securing the shopping carts properly. I would appreciate a prompt response to address this issue. Thank you, Ray P. Phone: [redacted]

Shopping at the Barrie North store today left me disappointed with the customer service at the self-checkouts. At the produce department, I encountered moldy oranges in multiple cases, bringing this to the attention of associates. Despite requesting assistance, I faced difficulty getting a fresh case of oranges due to the associates not being allowed to leave their designated areas. The lack of prompt action and dismissive attitude towards my concern was disheartening, especially given my professional background in customer service management. This experience has led me to reconsider shopping at the Barrie North location, favoring the superior customer service and attentiveness observed at the Barrie South store. Barrie North should prioritize improving customer service, cleanliness, and product restocking to enhance the overall shopping experience. - Sarah Mitchell