Walmart (Canada) Customer Service Issues

I received an E-gift card from a nonprofit, but it didn't work in-store. The nonprofit contacted Buyatab and confirmed that the card was valid. Despite numerous emails, I was unable to get a replacement plastic card sent to the Bracebridge, Ontario store as requested. The E-card was issued in April, and after multiple communications, it was sent to Walmart's head office for replacement on July 24th. Unfortunately, the customer service I received was rude, and the agents were difficult to understand, leading to no resolution. The value of the gift card is $[redacted], so this issue is significant. I am eager to receive my gift card after waiting for 5 months. Thank you, K.T. - [redacted] [redacted].

Hello, I recently purchased a Lookee A310 Premium Finger Pulse Oximeter online with the order ID#[redacted][redacted]. My order showed as SHIPPED on September 1st to Stouffville Walmart for pickup. I had trouble contacting customer service and the store. When I tried to pick up the item on 9/19/[redacted], I was told to call for arrangements. I asked for a cancellation, which a customer service rep named Kelsey said she would take care of, but I never received a confirmation by 9/25/[redacted]. When I called on 9/25/[redacted], another representative, Fiona, said the item was still in TRANSIT, contradicting my online status. I requested another cancellation but have yet to receive a confirmation or refund. Dealing with Walmart has been frustrating, with conflicting information and unhelpful staff. I was charged $53.10 on my Mastercard on 8/26/[redacted]. I just want a refund as I couldn't get the product and faced difficulties. This experience has been the worst with Walmart. Not satisfied at all. Thank you.

Walmart.ca, I want to share my recent experiences with you. There are some issues that I believe need to be addressed for the betterment of the platform. Firstly, the blocking of negative reviews is concerning as it hinders transparency. Secondly, the incomplete product descriptions make it challenging to make informed purchases. Moreover, the lack of pre-purchase inquiry options for customers is inconvenient. For instance, my last order # [redacted][redacted] has left me with unanswered questions about the bracelet I bought. The delivery service for my orders has been disappointing as well. Order # [redacted][redacted] had to be refunded due to a month-long delay, despite my address being correct. Furthermore, the tracking details of order # [redacted][redacted] from August 24th are comically inefficient, with the package being redirected back and forth across the US instead of reaching Canada. This experience, coupled with the subpar service of USPS, has soured my impression of Walmart.ca. I kindly request a refund for order # [redacted][redacted] as my patience has worn thin, marking my final purchase from your platform. Your attention to these matters would greatly improve the overall customer experience. Thank you, Krystyna

I'd like to share my feedback on my recent shopping experiences with Walmart.ca. I have noticed a few areas for improvement: 1. Negative reviews seem to be blocked by Walmart.ca. 2. Product descriptions are often incomplete. 3. It's challenging to get answers about products before purchasing since communication with sellers is only possible after buying the item. 4. Order delivery has been problematic, such as delays like in order #[redacted][redacted] where I had to request a refund due to a long wait without receiving the package. Additionally, I'm still waiting for order #[redacted][redacted] placed on August 24th. The tracking information seems confusing, showing multiple movements across different states in the US despite being addressed to Canada. Overall, due to these issues and challenges with order deliveries, especially with USPS, I am requesting a refund for order #[redacted][redacted] and may refrain from future purchases on Walmart.ca. Thank you, Krystyna

I recently had two disappointing shopping experiences at a Walmart store. I believe both situations could have been avoided if the staff had shown more tact, manners, and diplomacy. While I understand that everyone is stressed due to covid and its regulations, a simple please spoken in a friendly manner can make a big difference. Personally, I am fully vaccinated since early June. I also encountered impolite service over the phone when trying to confirm vaccine appointments for my family members. One particular incident involved a young employee, possibly new, and a supervisor who both displayed rude behavior towards me. Despite this, I made sure to commend the employee in front of the supervisor. As someone who has spent over $[redacted] at Walmart in the last few weeks, I am disappointed to say that I walked out of the store empty-handed for the first time ever. My household has a six-figure income, and we have been loyal Walmart customers for years. I wanted to share my experience to express my frustration and hope for improved customer service at Walmart. Thank you. Alan Elliott, a retired senior ConfigureServices

I recently purchased a TV at Walmart store [redacted] in Simcoe, Ont. On Oct 5, I bought a $[redacted] TV that turned out to be defective. On Oct 6, I returned it to the store and had a good experience with the lady at Customer Service. I exchanged it for a $[redacted] TV and was surprised to find out I owed additional money due to a $20 Govt charge. Despite my confusion and requesting help from the manager, named Mary, she was initially unhelpful and insisted on the extra charge. After multiple requests for a refund and persistence, I finally received the correct amount. The whole experience left me disappointed with the assistant manager's condescending attitude. I believe Walmart could benefit from retraining or possibly replacing this manager. I have already tried contacting the store directly and also called the corporate [redacted] number, but encountered further issues with communication and disconnection on the line. Thank you for your attention to this matter.

I had a concerning experience at one of your branches. During a busy period, a teller used inappropriate language and mishandled my transaction while a manager observed. My young granddaughter was upset by the teller's behavior. This incident stemmed from a lack of open cash registers, leading to tensions when a new one opened and a customer cut in line, verbally harassing me when I addressed it. Despite multiple managers present, no action was taken. This escalated when I mentioned the teller's role in the situation, resulting in disrespectful language directed at me. My main issue now is the delay in receiving a response since September 4th. I can be reached at [redacted].

On Saturday, October 9, [redacted], I visited the Agincourt Wal-Mart to exchange a pair of kids' runners in accordance with the Kids Quality guarantee stated on the Wal-Mart website. Despite the policy allowing for exchanges for a similar item in the same size if the item wears out before the child outgrows it, the customer service employee and their manager declined to facilitate the exchange. They insisted that only Wal-Mart brands like George could be exchanged, even though I was attempting to exchange Athletic Works boys' motor sneakers in size 2 with the receipt and tags for an identical shoe. I am disappointed by the inconsistency in policy enforcement at this Wal-Mart location. Some staff members and managers are aware of and adhere to the policy, while others appear lacking in training and knowledge. It is frustrating to invest time in selecting a replacement shoe, waiting in line at customer service, and hoping for a successful exchange each visit. I believe it is essential for the Wal-Mart guarantee to be upheld consistently across all locations. I urge the Agincourt store to ensure their staff are well-informed about the policy to prevent future misunderstandings.

I bought a can of Great Value peas at Wal Mart store [redacted] in Sudbury, ON for our Thanksgiving gathering. While serving the meal, my son found a worm in the peas, which ruined our dinner and made us all lose our appetite. It was extremely unpleasant and disappointing considering the effort and money put into the meal. I returned the peas and the can with the worm to the store's customer service, where I was refunded only $0.95, far less than the value of the ruined meal. The customer service representative sympathized but did not escalate the issue or take my details, which I found unsatisfactory in resolving the matter.

I couldn't find the Bounty Paper towels on sale at the store. I searched in the usual sale item area near the produce department and at the designated aisle, but the shelves were empty. Upon checking out, I asked two customer service staff members to check for the item, but they dismissed me rudely. After finding the towels by the Optical and Hair products departments, I returned to inform them. The lack of assistance and rude behavior from the staff was disappointing. They could have called someone from the department to assist. The experience left me dissatisfied, and I expect better customer service from Walmart. I hope to receive a response regarding this matter.

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I purchased Ellen DeGeneres socks online as a Christmas gift, where they were listed for $10. However, upon arrival, I noticed they were priced at $3. Due to health issues affecting my mobility, I am disappointed that neither customer service nor the store could assist me. I hope this discrepancy is not indicative of a scam. I am seeking a refund of $7 plus GST. I would appreciate further communication regarding this matter. Thank you, Mike.

I purchased a box of doughnuts from Walmart in Surrey Central on Friday, October 22, around 7:30 pm. Upon opening the box, I discovered two ants/flies inside. I immediately went to customer service with photographic evidence but was disappointed by their unprofessional response. Despite returning the item within 10 minutes of purchase and before leaving the store, they initially refused due to it being a food item. Additionally, my Apple Pay transaction faced issues on their card reader, causing further delays. After waiting for a resolution, I received a cash refund. This experience was highly unprofessional and time-consuming. It was my first time encountering insects in food from Walmart after being a long-time customer.

I had placed an order for almost $[redacted] worth of groceries to be delivered between 8-9 am to ensure meals for my children. However, the driver brought the wrong order, which I had to send back. My order never arrived, and when I contacted customer service, they explained it had been returned, resulting in a further 2-hour delay. This caused me to spend an unexpected $40-$50 on additional food for my kids' meals. As my budget is tight, this expense is challenging for me. Despite requesting compensation, I was only offered a refund of the $8 delivery fee, which I find unsatisfactory. I believe more should be done to make this situation right, perhaps in the form of a discount on my next order. Order number: [redacted][redacted], Home store: Barrie South Supercenter.

I purchased a RCA Vertuoso smart 4K UHDTV less than a year ago from the Cornwall Ontario store. Unfortunately, I can't find my receipt as it was a cash transaction and I can't remember the exact purchase date. The TV model is RNSMU6039 with S/N: A[redacted][redacted] and UPC number [redacted]. The store manager, Savannah, offered a straight exchange, but they no longer carry this model. Since Walmart guarantees [redacted]% satisfaction, I hope to receive assistance in getting a TV of equal or better value. My issue with the TV is that, although the light turns green, the screen remains black. I've tried looking for a reset button but have been unsuccessful. If possible, please provide guidance on how to locate and utilize the reset button to fix this problem. Any help would be greatly appreciated. Thank you, J.T.

I wish there were more store employees available at the cash register to provide efficient and personalized service. I personally prefer traditional checkout methods over self-checkout and find the current setup at Walmart disappointing. Having only one employee at the register while there are numerous self-checkout stations can be frustrating. It would be great if Walmart could consider reducing the number of self-checkout stations to improve customer experience. Hopefully, if more customers express their concerns like this, Walmart might reconsider their approach.

I visited Nanaimo Walmart on Thursday, November 4th, and queued at a cashier with three orders ahead of me. Despite a significant wait, the cashier efficiently handled a $[redacted]+ order alone. While in line, I conversed with fellow customers who also prefer staffed checkouts to support local employment. I believe Walmart should consider employing more local individuals rather than focusing solely on profit margins. As a resident of Nanaimo, I urge Walmart to review its business model for the benefit of the community. The choice between saving costs and supporting local workers is crucial. I recall Walmart's prior charitable contributions and believe offering jobs is more sustainable assistance. I trust Walmart can prioritize corporate responsibility and make a positive impact on Nanaimo residents. Best regards, C.C. Nanaimo, B.C.

I placed an order for grocery delivery at my local Walmart, a service I've been using for over a year. I typically spend close to $[redacted] a week on groceries. The order was scheduled for delivery at 11 AM today, but as of 5:13 PM, it hasn't arrived. After contacting the 1-[redacted] customer service number, I was advised to wait until the end of the day for delivery. Despite attempting to call the store four times, I couldn't reach anyone as the phone kept ringing without a response from any department. I'm disappointed that the store didn't proactively communicate any issues with my order. This order totals $[redacted]. If you require additional details or would like me to assist in improving your customer care, please contact me. The order number is [redacted][redacted]. Thank you.

I placed an order at my local Walmart for grocery deliveries. I have been using this service for over a year now and spend close to $[redacted] a week on groceries. My order was supposed to be delivered today at 11 AM, but it is now 5:30 PM and I have not received my order or any contact from the store. I contacted the 1-[redacted] customer service number, and they told me to wait until the end of the day for delivery. I tried calling the store directly four different times, but no one answered the phone. I am very disappointed with the lack of communication and customer service I have received. This order is for $[redacted]. If you need more information or would like me to assist in improving customer care, please reach out.

I placed an order at my local Walmart for grocery deliveries. I have been using this service for over a year now, spending close to $[redacted] a week on groceries. My order was supposed to be delivered today at 11 AM, but it is now 5:30 PM and I have not received any communication or delivery. Despite contacting the customer service 1-[redacted] number and trying to reach the store directly four times, no one has picked up or provided any updates. I am extremely disappointed by the lack of communication and handling of this issue. It would have been better if they had informed customers of any problems instead of leaving us hanging. The total for this order is $[redacted]. If more details are needed or if intervention is necessary, please contact me.