Walmart (Canada) Customer Service Issues

I had an unpleasant experience with a supervisor at the Walmart Supercenter located at [redacted] Silver Linden Dr in Richmond Hill, ON L4B 4V5 on Dec 20, [redacted]. I received a store credit of $[redacted] for a returned Esso gift card that Esso gas stations refused to accept. After using the credit once, I had a remaining balance of $15.82 on the card. Unfortunately, I misplaced the card for a few years and when I found it recently, the clerks couldn't scan it properly at the cash register. On Dec 20, [redacted], a clerk at the register couldn't scan the card, so I went to customer service. The supervisor there was very rude, refusing to help me retrieve the $15.82 and lecturing me about the situation. I was shocked by her attitude, especially since the young lady who tried to help me was kind. I didn't get the supervisor's name, but her behavior was not acceptable, especially from a leader. I hope Walmart values customer service more in the future. -K.V.

In November, my son was given a Playstation gift card from store [redacted] in South Keys, Ottawa, Ontario, Canada as a birthday present. Unfortunately, when he tried to redeem it, some of the code was damaged. After reaching out to the store, they directed him to contact Playstation. Despite providing proof of payment, including the receipt, Playstation claimed the card was inactive. Upon revisiting the store with emails and proof of purchase, they informed him to contact Playstation once more. According to Playstation, the card needed activation by the store. It appears that during his initial visit to report the issue, the card was mistakenly deactivated by the clerk. This frustrating back-and-forth has been ongoing for months with no resolution. The store insists it's a third-party purchase, while Playstation maintains the card isn't active despite the proof of payment for a $50.00 card. As of now, the situation remains unresolved, leaving my son without his $50.00 Playstation gift card, making it feel like Walmart Store [redacted] has taken $50.00 from him.

On December 27, I visited the Moncton NB Walmart on Plaza Blvd. and saw the Keurig L-mini single-serve coffee makers on sale for $48 during the Boxing Week special. I didn't buy one then. On January 5, I went to the Dieppe store with a friend and saw they were still priced at $48, but they didn't have the color I wanted. The next day, back at the Plaza Blvd location, I tried to purchase one, but it rang up at $78. I went back to the Dieppe store, where they also rang up at $78 despite the $48 sign. The staff confirmed the price was $78, showing me a picture of it. I left without confrontation as I had an appointment. I believe Walmart should honor the price that was displayed on the shelf. I eagerly await a response on this matter.

I am writing to address the recent mandate proposed by Francois Legault, which stipulates the requirement of a vaccine pass to shop at Canadian Tire Canada, Costco, and Walmart starting from January 24th, [redacted]. Does Canadian Tire now practice customer segregation? It seems that some fundamental human rights may have been momentarily overlooked: - All individuals are inherently free and equal in rights and dignity. - Every person is entitled to all rights and liberties without any form of discrimination. - No one should be subjected to cruel, inhumane, or degrading treatment. - Everyone is equal before the law and should receive equal protection without discrimination. - No one should face arbitrary arrest, detention, or exile. - The right to privacy should be respected. Please be aware that if this measure is implemented, I will discontinue my support for Canadian Tire indefinitely. This decision will persist long after the conclusion of this pandemic. Consider this a formal notification.

I purchased a 16.5IN QUEEN Airbed (INTEX Dura-Beam Plus) at Walmart store # [redacted] in St. John's, NL, Canada on October 29, [redacted]. The air bed began leaking the same day, and despite attempts to keep it inflated, my husband and I ended up sleeping on the floor. When I tried to return it to the store on October 31, [redacted], the customer service representative refused to take it back citing the manufacturer return policy. After reaching out to INTEX, I learned they do not accept returns from retailers and advised me to go through Walmart for a refund or exchange. Despite contacting Walmart Customer Service by phone on December 12, [redacted] and later on January 03, [redacted], the issue has not been resolved, with Walmart insisting they cannot accept returns on opened items. I am facing a dilemma as Walmart won't accept the return and the manufacturer won't take it back either. I simply want to return the defective air bed and receive a refund as the customer service experience has been frustrating.

On January 1, [redacted], I made an online purchase for a Cangshan S1 Series Forged German Steel 17 Piece Knife Set with Walnut Block from Walmart, with order number #[redacted][redacted]. I was informed that the items were shipped and expected to arrive between January 17-21, [redacted]. However, on January 18, [redacted], I received an email stating that my order was refunded with no explanation. When I contacted customer service, the first agent I spoke with at 18:57 in Saskatchewan was rude when I inquired about the refund and order number. After finally obtaining the number and calling back at 19:02, the second agent was apologetic but initially couldn't provide a reason for the refund. She mentioned the item was out of stock, even though I had received a shipping notification earlier. Now, I noticed the item is still available, but at a higher price of $[redacted].79. Walmart should improve communication regarding order cancellations and stock availability to avoid customer dissatisfaction. The service received from the first agent was disappointing, and I hope for better experiences in the future. If these issues persist, I may consider taking my business to Amazon instead of Walmart.

Hello, I recently attended an interview for a shopper position at Walmart in Cochrane, Alberta. During the brief 1 minute and 30-second interview, the manager mentioned his promotion, asked me a couple of questions, and then unexpectedly suggested a store greeter position instead. When I clarified my interest in the shopper role, he abruptly ended the interview, leaving me feeling disrespected. As a retired individual seeking to supplement my income, I was taken aback by his unprofessional demeanor. Despite feeling qualified for the job, I was disappointed by the manager's behavior. Perhaps he could benefit from additional training on interpersonal skills. I am open to providing my resume if needed. Thank you for your attention. Sincerely, Jeanne K.

I would like to share my unfortunate experience at the Crossroads Walmart. On Friday, January 21, [redacted], I had placed an order for pickup between 10-11 am at the store but faced several issues. Despite arriving at 10:20 and only being the fourth vehicle in the pickup area, others who arrived after me received their orders promptly while we waited. After inquiring about the delay, a clerk’s response was unsatisfactory. The situation escalated when a person, possibly a supervisor, rudely approached us, threatening to cancel our order if we didn’t return to our vehicle. Subsequently, when our orders finally arrived at 11:15, they were incomplete and contained incorrect items. I received $10 off coupons for future purchases, which I find insufficient and impractical as they require a $75 minimum spend each week. This experience left me disheartened, and I seek a resolution in the form of the promised $50 gift card or a more flexible alternative.

I recently visited your Brampton location, Store [redacted], and had a less than satisfactory experience. As a senior shopper, I prefer to shop early to avoid crowds. While at the store, I encountered two incidents where staff members were unhelpful. Firstly, I approached a young lady restocking items in the coffee section to inquire about a specific ground coffee product. Instead of assisting me, she shrugged and vaguely pointed down the aisle. Eventually, I found the Starbucks breakfast blend I was looking for on my own. Secondly, I asked another lady stocking cheese for feta cheese, not realizing it would be in the deli section. Similar to the previous encounter, she was unhelpful and just gestured towards the section she was working on. Despite this, I managed to locate the feta cheese in the deli. Compared to my experiences at a Walmart in Owen Sound where the staff is always pleasant and helpful, I found the dismissive attitudes of the staff at your Brampton location to be rude and off-putting.

I have a valid medical mask exemption. Usually, my shopping experience at the Walmart in Bathurst, NB, Canada, is a pleasant one. Occasionally, an employee has harassed me, but the manager has always handled the situation well. Recently, I encountered two employees within 10 minutes who continued to harass me despite me informing them of my exemption and asking to be left alone. One of the employees was even off duty but interfered. I plan to file a complaint with the NB Human Rights Commission regarding this incident. I requested the names of the employees involved from the manager, but they were hesitant to provide them. I am seeking assistance in obtaining the proper forms to file a harassment complaint. Any help in this matter would be appreciated. Thank you.

I have a valid medical mask exemption. My shopping experience at Walmart in Bathurst, NB, Canada, is usually pleasant. There have been a few incidents where employees have harassed me due to not wearing a mask, but the manager has always been polite and informed them about Canadian Human Rights Laws. Despite receiving apologies, it's frustrating that Walmart hasn't provided comprehensive training, as this has occurred four times. However, today was different. I was harassed by two employees within 10 minutes, even after explaining my exemption. One of the employees was off-duty and not working, but still confronted me. I plan to file a complaint with the NB Human Rights Commission against both employees. The janitor, an independent contractor, and the off-duty employee who harassed me have not provided their names for the complaint. The manager refused to share the off-duty employee's name but confirmed they worked there. I am requesting the necessary forms to file a harassment complaint against these employees and the store. I also seek the names of the on-duty manager, janitor, and off-duty employee on February 2, [redacted], at 3:45 PM. Video footage of the incident will be submitted to the NB Human Rights Tribunal. Thank you.

Hello, I attempted to utilize a $10.00 voucher (Code: SRY278XRDW) that was issued to me following a complaint about delivery instructions not being followed during my Walmart grocery order (Order #[redacted][redacted], Order Date: January 22, [redacted]). Unfortunately, the voucher did not apply to my recent purchase. The ongoing issue with delivery personnel not acknowledging or receiving customer delivery requests, aside from the address, continues to be a challenge for me as a customer with limited mobility. Despite receiving a voucher, the core problem remains unresolved as requested delivery information is still not being relayed to the delivery individuals. I have attempted to address this matter with Walmart multiple times without any resolution, causing continued frustration. The delivery personnel, whether Walmart employees or third-party contractors, should have access to all necessary information to ensure proper order fulfillment. It is essential that the requested delivery instructions submitted by customers are conveyed to the delivery team. I urge Walmart to focus on addressing the root problem rather than offering token vouchers that do not address the issue at hand. Sincerely, F.F. from Sarnia, Ontario.

I would like to address the ongoing issue I have been facing with my recent purchase of a recliner from Walmart. After receiving two recliners, I found one to be unsatisfactory due to its poor quality material, small size, and a shattered leg pad upon opening the box. I have been attempting to return the item since January 19, [redacted], but have faced unresponsiveness from Lynne Seguin at Ultra Canadian for the past 23 days. Despite my concerns, Lynne has been unhelpful and even demanded pictures of the damaged leg before processing the return. This experience has left me disappointed and frustrated, especially considering the significant amount spent on this purchase. I hope to receive assistance in resolving this matter promptly as I am considering escalating this to relevant consumer protection organizations if necessary. Thank you for your attention to this matter. Sincerely, Diane

Hello, I bought a George brand wireless bra from Walmart Eglinton Superstore but was disappointed to find that the material was unravelling when I inspected it at home. I tried to exchange it at Walmart Milner, but the Customer Service team refused, citing that undergarments are not returnable. This was confusing to me since I had successfully returned a similar item at Winners/Marshall Store for a full refund without any issues. As a loyal Walmart customer, I'm disappointed by the lack of flexibility, especially when faced with a defect in the product. While I understand the importance of inspecting items before purchase, I believe some discretion should apply in cases of clear manufacturing defects. I hope that the situation can be reconsidered. Best regards, C.R.

I have been a loyal customer at the Walmart Georgetown location for 18 years. Recently, I returned after a break and was disappointed to find the store in a less than satisfactory condition. The store seemed unkempt and had an unpleasant odor. The staff were not welcoming or helpful when I sought assistance. This decline in store standards has been noticeable for a while now and it is disheartening to witness. Despite my fondness for the store, the current state of affairs has left me with a poor shopping experience. I hope this issue can be addressed as I would like to continue patronizing the store in the future. I encourage management to visit the store during nighttime to witness the situation firsthand.

I ordered a Manor Park Fireplace TV Media stand from Walmart's online store on Dec 27 for pickup at my local store. The expected pickup date of Jan 4 has passed, and the item is still not available. Despite contacting customer service multiple times, I have received different unclear excuses. I was told they were awaiting a response from the manufacturer, even though the item is in stock. My complaint has been escalated several times over the past month with no resolution or update in the order status. A supervisor mentioned there was no one else she could transfer me to. I just want my product or at least some clarity on the situation. Is there a way to prioritize my order for pickup or get a definitive answer on its availability?

I had a $[redacted] order scheduled for delivery on Sunday Feb 20th for Family Day. Walmart Grocery sent two texts, one saying my order was on the way and another claiming it was delivered. However, the groceries were nowhere to be found. I live in an apartment building where I need to buzz the driver in, and no one called for access. Despite contacting Walmart, they insisted the order was delivered. They promised a refund from the escalation team within 48 hours. However, no one has reached out or refunded the $[redacted].83 to my account. I couldn't afford to re-order the groceries while waiting for the refund due to financial hardships after being sick with covid and out of work. This experience has left me hungry and financially strained. I hope Walmart can improve their procedures for situations like this in the future.

On February 15th, I placed an order #[redacted][redacted] for Rogers sugar online for delivery. The initial price quote was $2.97 each, so I ordered 2. However, upon receiving my order, I was charged $4.97 each. I attempted to reach out to Walmart customer service online but couldn't find the right options, so I sent an email. After receiving 5 incident report numbers and communication from multiple agents stating they couldn't locate my order#, I realized I was contacting Walmart USA by mistake. Feeling frustrated, I decided to drop the issue as it was over a small amount. Today, after receiving a delivery, I encountered an error denying access to the website. The support ID provided was [redacted][redacted]10. I did not mean to cause any trouble or spam Walmart; my intention was to address the pricing discrepancy. I no longer wish to pursue the matter regarding the sugar. I regularly order groceries from Walmart and hope to continue doing so. - Evelyn Schulz

I worked at Walmart in Renfrew, Ontario from January to June/July [redacted]. I am still waiting for my T4 form, but it is not available in my CRA account. I contacted the store, but they have not responded. I don't have my WIN# to access my pay stubs online. I reached out to your corporate Canada Facebook page, and they directed me to the HR hub, which is closed. Please assist me promptly so I can provide my SIN for my T4 or I'll have to involve the Canada Revenue Agency. Thank you.

While shopping at the Cranbrook BC Walmart, my daughter and I had a frustrating experience in the beauty department. An employee named Caroline closely watched us, followed us in the aisles, and insisted that we pay for our makeup there before leaving with it. Despite no signs indicating this policy, Caroline was adamant. Eventually, feeling cornered, I handed over the items to avoid conflict. Even the cashier who returned the makeup to us found the situation unusual and expressed disappointment in Caroline's behavior. The encounter left me feeling discriminated against and disrespected. As a result of this negative experience, I have decided not to return to Walmart for future purchases.