Walmart (Canada) Customer Service Issues

I had a troubling experience while shopping at one of your stores. It seems to occur when the East Indians are on duty. They were harassing me as I was paying for my groceries, insisting I hadn't scanned an item. If I intended to steal, wouldn't I just walk out with a full cart like some others do? It's frustrating to be treated like a criminal while actual thieves get away. Please open more registers so mistakes can be avoided. This has happened twice and is making me consider shopping elsewhere, despite being a frequent Walmart customer. The feeling of being treated like a criminal is driving me away from the store.

*** URGENT *** Hello, I'm Jessica Ispanya, and I want to report an incident at store # [redacted] where a cashier took $[redacted] from me during a payment transaction on 1/9/22 at 20:32:24. I handed over the cash, but the cashier voided the transaction and kept the money. Despite my efforts to resolve this with Walmart Mastercard and the store management, I have faced neglect and lack of cooperation. The store's unprofessional conduct and difficulty in reaching management have made this situation frustrating. I hope for a prompt and satisfactory resolution to this matter. Thank you for your attention. Best, Jessica

I would like to address my experience at the Walmart Vision Centre located at [redacted] Mumford Rd. in Halifax, Nova Scotia. In December [redacted], I bought a pair of glasses that broke after 6 months of normal use. When I brought them in for repair, I encountered resistance from the head optician, accusing me of mishandling them. Although they eventually agreed to fix the glasses, another arm broke after 15 months. The repair took longer than anticipated, and I had to pick them up unfixed due to the delay. In summary, my complaints are: 1) Poor customer service 2) Low-quality products 3) Insufficient warranty coverage for frames and glasses In addition to this, I had issues with a pair of Ozark Trail hiking boots purchased earlier this year that started deteriorating within 2 months of light use. Despite receiving a partial refund without a receipt, I expected the boots to last longer. As a regular Walmart shopper, I am disappointed in these experiences and may explore alternative retailers for future purchases.

To Whom It May Concern, I am writing to express my significant disappointment with a product purchased from your stores. The product in question is a pack of six underwear items under the brand name "George," made in Bangladesh as indicated on the product itself. In short, I must convey my opinion regarding this product. This is undoubtedly the poorest quality item I have ever encountered. After a brief period of use, the underwear became extremely loose to the point where I had no option but to dispose of them. While the price of $15.00 for six pieces may seem economical, the quality of the product matches its low price. It is truly disheartening to see your stores selling such subpar items, which is detrimental to your reputation. Although I personally only lost $15.00, you have lost a customer in me for future purchases of reliable underwear that does not deteriorate quickly. It is indeed a regrettable situation. Best regards, Dan

I visited your Welland store at [redacted] on a Saturday to purchase a few items. When trying to check out, the work shoes we wanted to buy wouldn't scan. The cashier, teller #14, called for help multiple times with no response. She seemed very upset, mentioned being new and poorly trained, and was on the verge of tears. We encouraged her to take her time and even offered to take the shoes to the front. Eventually, the manager appeared briefly, brushed off the issue, and left. Despite the checkout process taking around 20 minutes, it was disappointing to see many staff members ignoring the situation and being engrossed in their phones. It's concerning that nobody assisted the struggling cashier. This experience reflects a serious problem at your store that needs to be addressed. As a result, we will not be returning.

I placed an order for grocery delivery on Saturday, April 9th, with a scheduled delivery time between 5pm-6pm on Sunday, April 10th. Despite a delay notification indicating my order was being prepared, there was a 2 1/2-hour delay. After contacting customer service, a refund for the delivery charge was issued, and a new delivery time was set for Monday, April 11th, between 2pm and 3pm. Subsequently, I received a notification for the refund, but no further updates. Upon reaching out to customer service again, I discovered my order had not been rescheduled. After a 20-minute call, a new delivery time was arranged for 9pm-10pm. Due to the inconvenience, a $10 credit was given, but unfortunately, the only available delivery slot left was for 9pm-10pm. Consequently, I had to order dinner for my children and pay an additional $10.97 delivery fee for groceries post-dinnertime. I rely on grocery delivery for convenience, yet the delay caused a one-and-a-half day wait past the initial delivery time, 40 minutes on two phone calls, and an extra $27 spent on food for my children. This level of service is unacceptable, and I seek a proper resolution to this issue. - Sincerely, C.D.

On March 22, [redacted], I visited Store [redacted] in Montreal, Quebec to purchase the Five Roses flour that was on sale. I had a disappointing experience, prompting me to contact Walmart Canada customer service the same day. I spoke with a representative named Hideshi, who initially hesitated to open a complaint file and suggested I contact the store manager directly. Despite my efforts to speak with the manager in-store, my requests were ignored, leading Hideshi to eventually open file [redacted] [redacted] [redacted] [redacted] for my complaint. She mentioned I would receive a response within 4 days, but as of April 14, I have not heard back from Walmart. Customer satisfaction should be a priority, and as both a customer and shareholder, the lack of follow-up is unacceptable to me.

Hello everyone, I wanted to share my experience trying to redeem a promotional voucher I received from Walmart by email. The voucher promised a $30 discount, $15 off for each of two purchases totaling $75 or more. Excited to use it, I selected my groceries on the app, which totalled over $75 with no added tax. When I tried to apply the 'save $15 after $75 purchase' voucher to the order, an error message came up saying 'items on this purchase are invalid.' Frustrated, I contacted customer support and was informed that any items not at regular price would invalidate the voucher. This was confusing, as I shop at Walmart for discounted items. The solution provided was to remove all discounted items from the order, keeping the total over $75 for the voucher to work. I couldn't find this restriction mentioned in the voucher's rules and feel misled. It was disappointing and a waste of time for me.

Hello, I purchased a milk frother while visiting the USA, and unfortunately, it's not working well now that I'm back in Canada. When I tried to return it at my local Walmart, I initially received approval for a store credit from the assistant manager, but when I returned a few days later, the manager denied the return, stating it goes against store policy. I felt frustrated by the inconsistency in their response and the assistant manager potentially facing consequences for trying to assist me. I believed it was possible to return items between US and Canadian Walmart stores based on my research online. This experience has left me with a malfunctioning milk frother and disappointment in how the situation was handled by the store staff. Best regards, Isabel D.

Order Number: May [redacted] - [redacted][redacted] I am a loyal Walmart shopper and usually enjoy the shopping experience; however, today I faced a frustrating situation. After placing an order online, I realized I forgot to add an item, prompting me to look into the cancellation policy. I struggled for about 10 minutes trying to cancel the order and re-add the item. Eventually, I contacted customer service for assistance. The representative informed me that the order couldn't be canceled as more than 30 minutes had passed. I believe a more flexible approach could have been taken considering the circumstances.

Subject: Issue with Undelivered Walmart Order I recently purchased a Newly Wireless Body Fat Scale from Walmart (Order number: [redacted][redacted]) on December 26, [redacted]. Despite my efforts to resolve the matter with their customer service, the item has not been delivered. I was provided with ticket number [redacted]24 by customer service representative MIDIN. The supplier, JOYWA, claims the item was delivered and provided a Canada Post tracking number: AQ[redacted]06CN. However, when I checked the tracking number, it showed no associated item. I have repeatedly asked JOYWA for proof of delivery, but they fail to provide evidence and insist that the item was delivered. I strongly believe there is an issue, as they refuse to issue a refund without proof of delivery. I kindly request Walmart to intervene and assist in resolving this matter with JOYWA promptly. Thank you for your attention to this issue.

The customer service experience at the East Hill store in Calgary has been disappointing. I would like to address my concerns directly with a representative. As a business consultant specializing in the food and beverage industry, with multiple establishments including restaurants, a nightclub, and a pub, I am disheartened by the lack of understanding shown by the staff. Our monthly expenditure at your store may seem insignificant to your corporation, but every customer matters. I patronize your store mainly due to its proximity to Costco where we shop regularly. Until my concerns are heard and addressed, my family will be taking our business elsewhere. It is essential for businesses to listen to their customers in order to instigate positive change. My name is Jaymes and I can be reached at [redacted]. I look forward to a discussion to resolve these issues promptly.

I encountered a frustrating situation with a Walmart Customer Service representative today at the Richmond Hill South Walmart in Ontario on June 6, [redacted], around 10 am. I bought cat food and aquatic shoes and tried to use the self-checkout machines. However, I faced issues with scanning the products as the machines displayed errors and required assistance from a Walmart associate named Lata. Despite explaining the situation, Lata seemed impatient and accused me of causing the problems with both machines. Fortunately, his supervisor, a kind lady, intervened and apologized on Lata's behalf. I believe Lata should have handled the situation with more understanding and not shifted the blame onto me. Despite this negative experience, I still appreciate Walmart and will continue shopping there. Thank you for allowing me to share my experience. - Raymond F. (June 6, [redacted])

Subject: Price Discrepancy at Walmart #[redacted] in Laval, Quebec Dear Team, I am writing to address an issue I encountered during my recent visit to Walmart store #[redacted] located at [redacted] Boulevard Chomedey in Laval, Quebec. I purchased a bike lock that was advertised for $19.98, but when I scanned it at the self-service checkout, it rang up as $21.98. After calling over a staff member and inquiring about the price difference, I was informed that the price couldn't be adjusted to the advertised amount. Although I pointed out the store's own price policy poster, which indicated I should receive the discount, I was denied the additional $10 rebate required by law. Instead, I was only offered a $2 rebate or the option to return the item. Feeling disappointed by the service received, I left without resolving the issue as I didn't have more time to spend at the customer service counter. I am seeking assistance in claiming the $10 rebate rightfully owed to me according to both the law and the store's policy. I have evidence to support my claim, including pictures of the item's price, my receipt, and the price policy poster within the store. Thank you for your attention to this matter. Sincerely, [Initials]

I have a question rather than a complaint. It surprises me how Walmart, like Target, may be following similar failed policies. Did you hire former Target executives? It seems they couldn't handle their business, so hiring them for yours is questionable. Moving on, obesity is a significant issue in North America, with a high percentage being overweight or obese. Despite this, I struggle to find men's casual pants above size 44 in stores or online. Previously, Zellers stocked sizes up to 58 and had demand for them. Why restrict sizes now? Is this a corporate choice to exclude a large portion of the male population or a misunderstanding by your buyers? Please don't blame Covid; this has been ongoing for years.

I was searching for Wall’s ice cream in the yam or UBE flavor at Walmart, specifically at the Innes Road location in ORLEANS. The customer service supervisor mentioned a rollback on the ice cream but clarified that it would not be on sale when it arrives next week. I am puzzled as to why I can't receive the sale price since the store doesn't currently have the item in stock. Additionally, I was told I can't even get a rain check. How does the store ensure proper customer service in this situation? It feels like false advertising to promote an item not available. If the store doesn't have the advertised product, they should not advertise it. Best, L.C.

The store located on Fairview St and Brant St in Burlington, Ontario has been disappointing recently. I visited and encountered empty shelves with no bread, buns, or AAA batteries. Additionally, there were no paper bags available, and the clerks' language barrier made communication difficult. As a handicapped individual, I rely on electric carts and found employees blocking aisles. When they finally moved them, they did not apologize for the inconvenience. This decline in service has led me to reconsider shopping at this store due to the lack of regard for customers.

I am inquiring about Walmart's policy regarding overnight parking for RV travelers in their parking lots. During our stop at the Walmart in Strathmore, Alberta, Canada on August 31st, my fellow travelers and I were disturbed by a security guard in the early hours of September 1st demanding us to leave. Despite explaining our exhaustion after a long drive through the mountains, the guard was confrontational and insisted we vacate the premises within 20 minutes. We believed Walmart was RV-friendly, but this experience has left us confused. If kicking out RV travelers is indeed Walmart's policy, we apologize. However, if this behavior goes against Walmart's guidelines, we believe the security guard should be reprimanded for his actions. Thank you.

I have been a Walmart Rewards Mastercard holder for several years and usually use it at my local Walmart. Although I have had an online account since getting the card, recently, I have been unable to log in to view my statement and pay my bill. Despite numerous attempts with my Username, Email, and Password, I keep receiving an error message. The Customer Service representative was unhelpful, so I have decided to cancel my Walmart Rewards Mastercard ending in [redacted]. Please send me a copy of my statement via email and confirm the cancellation of my card. Helen S. North Battleford, Sk.

During my recent visit to the Walmart store on Green Ave. in Penticton, BC, I encountered an issue with the pricing of Lou's barbecue ribs. Despite the sign indicating a sale price of $7.97, they scanned at $12.97 at the self-checkout. After informing a staff member, I was told the sale hadn't started yet, which was confusing. Feeling disappointed, I decided not to purchase the ribs. It was frustrating because the gentleman stocking the cooler and I both believed it was a good deal based on the sign. The staff member removed the items from my transaction and left them on the counter, resuming their conversation. I hope this feedback helps improve the communication of sales and pricing for customers like me in the future.