Walgreens Customer Service Issues

I recently participated in a survey on the Walgreens website and selected a free teeth whitening kit as a gift, only paying for shipping. However, the company charged $[redacted].95 to my account without authorization. I plan to contact my bank first thing in the morning to address this issue. Walgreens should be aware of such fraudulent practices by survey providers on their website. This incident has made me reconsider my loyalty to Walgreens. It's essential for them to vet these services more carefully to protect their customers. Regards, Steve Arven.

Yesterday, I visited my doctor and was prescribed 2 1/2 Suboxone strips. My doctor had reassured me they would be ready, but when I went to pick up my prescription from the drive-through, I was informed that my insurance would only cover two days instead of the 2 1/2 he prescribed. The pharmacist said the prescription would be ready today after the doctor rewrote it, but when I called, they mentioned it wouldn't be available until tomorrow. I contacted Sooner Care, and they advised having the pharmacist call them for a code to fill it today. The pharmacist agreed to call but mentioned I wouldn't receive it until tomorrow and was quite rude, even hanging up on me once. I am disappointed and do not plan to return to Walgreens after being a customer there for many years.

I would like to confirm if my prescription for Metronidazole 250mg (quantity: 7) at the Glen Ellyn, Illinois store on Roosevelt Rd. is ready. Upon calling, I had to go through multiple transfers to various states with confusion about whose name to provide - mine or my dog's for whom the medicine is intended. I was asked for my dog's birthdate, but as she was born in Beirut, Lebanon, and the paperwork is in a foreign language with no clear date of birth, I couldn't provide it. Why does Walgreens necessitate my dog's birthdate to check the status of the prescription?

I had been working at Walgreens distribution in Windsor, CT for over 3 months. They asked me to fill out an application, and when I didn't pass it, they let me go. Later, the HR person violated HIPAA by speaking to my co-workers, saying they wouldn't give me another chance to apply because the supervisors informed her that I don't speak English. This is discrimination because they knew from the beginning that I don't speak English. I asked for a letter stating the reason they don't want me to work there anymore, and they said they don't provide any letters. That's why I was upset with my dismissal. I intend to take this to a labor lawyer. I was diagnosed with uterine cancer, had surgery on December 3, only took 2 days off, and then went back to work right after the operation while still bleeding. Maybe you will read this and not care, but despite my condition, I work out of necessity. Thank you.

While at the store on [redacted] in Round Rock, my husband overheard a store manager instructing employees to buy all the Clorox wipes to prevent customers from getting any. Despite his shock, he realized we needed some and inquired about their availability. The manager informed him they were sold out due to high customer demand. As someone with 20 years of experience in customer service management, I find this attitude unacceptable. If she were my employee, I would have to reassess her position as she clearly lacks care for her job and customers.

Hello, I need assistance with a recent purchase I made at Walgreens on April 16th. I contacted them twice to cancel my order due to delivery delays, explaining that I could only wait until April 23rd because of my travel plans. However, to my surprise, I received an email on Sunday stating that my order was shipped. Walgreens informed me to contact USPS to return the package, but USPS mentioned it is my responsibility as they only received it on the 27th. Unfortunately, I am currently in Peru and unable to receive or return the package from the hotel in the United States where it was delivered. Any help would be greatly appreciated. Order #: [redacted]25 Tracking #: [redacted][redacted]29 Thank you, LM Baca

I visited my local Walgreens (store #[redacted] in Hawthorne, CA) on May 11, [redacted] around 8:30 pm to buy skincare products. Upon seeing a sale tag stating “buy one get one 50% off,” I asked a passing representative if the deal applied to all brands. She assured me that the discount was not brand-specific. I selected my items and joined the long line due to COVID-19 guidelines. At the register, Monica the manager rang up my items and bluntly stated I wasn’t eligible for the discount I inquired about. When I referenced the representative's information, she rudely insisted otherwise. A discussion ensued where I defended my understanding of the sale. I left without buying anything due to the poor customer service. Monica failed to rectify the misinformation given by the employee, leading to a disappointing encounter. I also learned that other customers have had similar negative experiences with this manager.

Subject: Clarification on Email from Walgreens Hello, I am seeking clarification on the email communication from Walgreens as we do not currently hold an account with the company. The email from Sophia Dozier requests an aged trial balance or account statement with detailed information on invoices, credits, rebates, and deductions in Excel format. If there is any confusion or if further information is needed, please reach out to the Compliance Specialist mentioned in the email at [redacted]. Thank you for your attention to this matter. Best regards.

On Saturday, July 18, [redacted], I needed to refill my prescription for phenobarbital due to my epilepsy. The prescription was originally placed at Walgreens on Amargosa and Roy Rodgers in Victorville about a month ago for a three-month supply. When I called on Saturday at 3:00 pm for a refill, I was told that the store was out of the medication and wouldn't have it for a few days. Concerned about my health, I dialed another Walgreens on Bear Valley in Victorville and spoke to a pharmacist named Ishmael. Ishmael was unhelpful and seemed annoyed by my call, insisting I reach out to a different Walgreens since they are independently owned. This interaction was not only rude but also unprofessional. Luckily, I found a solution by contacting the original Walgreens on Roy Rodgers where another pharmacist assisted me with kindness and professionalism, unlike Ishmael. It's important for Walgreens to address customer service concerns with employees like Ishmael.

I received three emails from Walgreens about refilling prescriptions. After checking my pillbox, I realized there were more due. I called to refill six prescriptions on Sunday and was told they would be ready after 11 am today (Monday). Surprisingly, I got three more emails on Sunday saying prescriptions were ready for pickup. Deciding to wait until Monday, I found out one prescription couldn't be filled, without specifying which one. When I arrived at Walgreens around 11:30 am to pick up five prescriptions, I was told none were ready. I'm left wondering if Walgreens programmers aim to flood customers with useless emails or if their system is just inefficient.

Hello, I am seeking assistance regarding my long-term prescription needs at the store located at [redacted] N Academy Blvd Colo Spgs CO. I have been regularly requesting fentanyl, specifically 3 boxes of Mylan Fentanyl 50, along with other medications for the past 10 years. Despite informing them of my specific prescription requirements on July 28, when I was informed that the Mylan Fentanyl 50 was not available and that they would need to order it, as of my call on July 31, the medication still hadn't been ordered. It is crucial for me to have this particular medication to avoid withdrawal symptoms. The pharmacy mentioned having two boxes available, which would mean I'd miss out on a full month's supply, but I insisted on receiving all three boxes. The inconsistency in medication availability is distressing, especially since I have always been told they exclusively carried Mylan fentanyl in the past. My preference for Mylan is due to adverse reactions to other brands. I would appreciate it if the pharmacy could prioritize stocking and holding 3 boxes of Mylan Fentanyl 50 each month as it has been a recurring issue for the past decade, given my ongoing prescription history. Your prompt attention to this matter would be greatly appreciated. Thank you, Mike Leach

On August 7th, [redacted], my vehicle was towed from the Walgreens parking lot in Dorchester, MA while I was inside waiting for prescriptions. Despite being parked in a designated customer spot, I returned after an hour to find my car gone. The help provided by the manager, Youssaf, was crucial as we headed to East Coast Towing in Boston, MA to retrieve my car. Unfortunately, upon arrival, the towing company owner became agitated, yelling at us rather than listening to our explanation of the situation. I am inquiring about potential compensation for the wrongful towing incident and the inconvenience it caused. I appreciate Youssaf's assistance and urge reconsideration of using East Coast Towing due to their unprofessional behavior.

I visited the Walgreens store this morning to buy 8 cans of Starkist Albacore tuna, but they were charging $2 each instead of the advertised price of 99 cents. I informed the cashier, and now I am disappointed after rechecking my app. It was inconvenient to make a special trip due to the limited bus schedule on Sundays. Can I receive a raincheck for the 99 cents price on the tuna? Also, I have an issue with points not being applied to the correct account. I would appreciate your help. You can reach me via email at [redacted] Thank you. Phone number corrected to [redacted].

I contacted customer service regarding my film order due to my pregnancy and COVID concerns, seeking assistance with poor quality prints from Walgreens photo department. Despite being directed to visit in person for a refund, their website states issues can be addressed via phone, social media, etc. The quality of the developed film from two disposable cameras is extremely disappointing; one set is so dark you can't even discern the images, the other has red marks and thick white lines with ink smudges. The order numbers are [redacted] and [redacted]. I was charged $32.34 for these unusable prints. The customer service at Walgreens #[redacted] in Kent, WA failed to notify me of the film status as promised. I missed the feedback window and was unable to leave a review in time due to the poor quality of the prints. I request a refund as these damaged pictures are irreparable and hold sentimental value for my wedding.

Dear Customer Service, During my recent visit to your Adeline store in Berkeley, CA, I encountered a situation where there were no baskets available inside the store. This resulted in me having to make multiple trips to collect items, which made the shopping experience inconvenient. I spoke to the store Manager, Wendy, who was working in the camera section. I was disappointed by her response when I raised the issue. It would have been more helpful if someone had been available to retrieve the baskets from outside and ensure they were clean and available for customers inside. Wendy's inability to provide a satisfactory solution and her overall attitude left me feeling like the customer service was lacking. This experience has made me reconsider shopping at your store in the future. I felt compelled to share my feedback as the store's service quality seems to be declining with each visit. Improvements are needed, especially in handling customer concerns promptly and effectively. Thank you for addressing this issue. Sincerely, [Initials]

It has now been a year since my wife, Irais R., had to resign from Walgreens due to an injustice committed against her. Despite dedicating over 16 years to her work, her manager failed to value her efforts. In May [redacted], she requested vacation time to visit her ill mother in Mexico from July 25th to August 7th, only to have her request denied just one week before on 7/16/19. The manager's decision to take vacation at the same time led to her resignation. As her husband, I am deeply disappointed by the injustice done to my wife. It is disheartening that they did not appreciate her hard work. These incidents occurred at stores #[redacted] and [redacted].

I was looking for Prep H, all marked with a $9.99 sale tag. I grabbed the one I needed along with a couple of other items and went to checkout. At the register, it rang up as $29.99. I informed the clerk about the $9.99 sale tag, but he requested proof. I paid to avoid the long line, went back to the product's location, took a picture, and showed it to him after rejoining the line. The clerk dismissed me, claiming it was a misplaced tag. This experience is frustrating. When every product has a tag, I assume it's on sale. It's disappointing to be disregarded at checkout despite the employees' mistake. Does the store not hire competent individuals?

As a Walgreen's customer in Saco, Maine, I recently learned that the head pharmacist, Charles Green, is being transferred to assist in transitioning a Rite Aid to a Walgreens in Gorham, Maine. While I anticipate his replacement will be qualified, as a long-time customer, I fail to see why Charles couldn't have stayed in Saco and have the new pharmacist go to Gorham. This sudden change could lead many customers to switch to nearby pharmacies. Charles is set to leave on September 1. This seems like poor customer service to me. In a small community like Saco, the relationship with the pharmacist is akin to that with a doctor. Trust is crucial. I may stay healthy, but I'm unhappy about this change by Walgreens. It's barely been a year since the store changed from Rite Aid to Walgreens. I feel it's a misstep in customer relations to replace the pharmacist so soon. I'll be urging my friends to consider switching pharmacies if there are no guarantees of Charles returning promptly. - T.M. Email: [redacted]

I wanted to share my experience from a recent visit to Walgreens in Sewell, NJ, on 8/17/[redacted] at 8:43 am. The survey number is 1[redacted]-[redacted], and the password is 7[redacted]-[redacted]. During my visit, I encountered rude employees. Upon approaching the checkout counter, a younger girl and an older woman were engrossed in a personal conversation, neglecting to acknowledge or greet me. Despite my background in customer service for seven years, I typically provide positive feedback. Regrettably, on this occasion, their behavior left me with nothing positive to report. It's important for employees to greet customers and avoid personal discussions in front of them. I understand the challenges of the current times, but it's essential for staff to uphold professionalism, especially when interacting with customers. If employees are not willing to work, there are many others looking for job opportunities who would be eager to take their place.

I have been a loyal customer at my local Walgreens in Escanaba, Michigan for years, making significant purchases on prescriptions and items despite the current circumstances. I reside in a small county with minimal COVID cases and have followed safety protocols while shopping without a mask, maintaining distance from others. However, I was recently approached by a manager wearing a paper mask, requesting me to wear one during my future visits. Despite my ADA reasons for not wearing a mask, I chose to take my business elsewhere as a result. I will be transferring my prescriptions to a different store due to this experience. Sincerely, Kathie Scott