Walgreens Customer Service Issues

I had a negative experience at the Walgreens in Gainesville, Florida on Hawthorne Road. The manager, who I remember from a few weeks ago, was rude and gave me suspicious looks. As a cook making $24 an hour, I found her behavior unacceptable. Despite being busy picking up $[redacted] worth of medicine with a receipt to prove it, she accused me of stealing. This is not how a manager should treat customers. I believe her attitude needs addressing as customer service is crucial. The incident was unprofessional and tarnished Walgreens' reputation. I urge the store to address this matter promptly. Thank you for your attention. - Marcus Wilson

My daughter was in a car accident in Houston, Texas on Saturday, October 27th. Sunday morning, I drove there to bring her home to Ocean Springs, MS. I dropped off two prescriptions to be filled - I got one for ibuprofen 400mg, but had to wait until Monday for the tramadol. When I went to pick it up today, they said they couldn't reach the ER in Houston, so they suggested I try another pharmacy. Despite being a loyal customer, they were unhelpful and rude during the process. After finally connecting with the ER, they took an additional hour to start processing my order, showing a lack of respect and professionalism. I want them to understand the importance of treating customers with dignity and providing timely service.

Yesterday at Walgreens in Farmington on 20th, there was a collective groan of frustration due to the new and poorly-timed policy regarding reward dollars. It is incredibly inconvenient for this policy to take effect in early November, with such an impractical change to the redemption schedule. I propose a 'no limit' usage day, like the 2nd Tuesday of the month, to improve customer satisfaction. This gesture could significantly boost loyalty as many customers are disappointed with this short-sighted policy change. With other shopping options available, it's important to consider the impact of such a drastic policy change on local communities. Sincerely, Catherine W. Grobler

I visited Walgreens in Little Silver, NJ on 1/11/19 and picked up most of my prescriptions. Due to an insurance issue, one wasn't ready until 1/15/19. When I found my Potassium pills were short by about 20, I informed the pharmacy. They refused to replace them, claiming they were short by 11. Despite being a loyal customer for over 5 years, they doubted my honesty, suggesting I fabricated the shortage. As an RN, I value integrity and wouldn't deceive them. This discrepancy of 20 pills is concerning. My insurance allows me to use other pharmacies for less money. I've stuck with Walgreens for convenience and great service, but their response has me reconsidering. If situations like this arise again, I worry about the integrity of their employees. I just hope for a fair resolution.

The lack of privacy at the Walgreens pharmacy in Whitman, Massachusetts is concerning. During a recent visit with my husband to pick up his prescription, the staff openly discussed personal and sensitive information, which jeopardized our privacy. This included loudly sharing names and medication details in front of other customers, creating an uncomfortable and potentially unsafe environment. These privacy breaches, such as publicly disclosing names and medications, need to be addressed to protect customer confidentiality. Enhancements like glass windows for confidential discussions and physical barriers for customer space in line could greatly improve privacy at this location. Ensuring that customer information is kept private and conversations are conducted discreetly is vital to maintaining a professional and secure pharmacy environment for all patrons. Consideration should be given to implementing these changes to prevent further privacy violations and safeguard customer trust.

While at a Walgreens in Phoenix, Arizona in March [redacted], I was asked by an employee to hand over my backpack and purse due to past incidents of shoplifting. In my purse, I had $4,[redacted] that I had won at a casino the night before, which I can verify. Inside my backpack were new Nike shoes and some other items. Unfortunately, the employee gave my belongings to another woman who requested them while I was still shopping. There was no request for identification from either me or the woman who received my bags. I believe this mishandling of my belongings was unjust, and I am considering legal action. I was instructed to report the incident to the police, and after a lengthy wait, they asked for my identification upon arrival.

In early March [redacted], I visited a Walgreens in Phoenix, Arizona to purchase items. Upon entering, an employee requested I leave my backpack behind the counter, and even insisted on keeping my purse. As I shopped, the same employee mistakenly gave my belongings to another woman who demanded them. After finishing my shopping, I realized my bags were given away and confronted the employee who apologized after realizing the mistake. The manager intervened, reviewed video footage confirming the error, and mentioned contacting the police. When I followed up the next day, I was directed to handle the situation myself. Confused, I decided to call the authorities. While waiting for the police, I briefly stood in front of the store, prompting the manager to ask me to move or face police intervention. I complied, but the police arrived not to assist me, but to escort me off the premises at the manager's request.

I went to the Walgreens on Summerville Rd in Phenix City, AL yesterday to drop off a prescription for Protonix after my husband's EGD procedure around 10:00 am. I had requested to pick it up later in the evening. However, when I returned at 6:00 pm, the prescription was still not ready due to an issue with the way it was written, which required them to contact the doctor. Despite this, the staff insisted I move from the window to serve other customers, making me circle back and wait again. I later received a text that the medication was ready, which could have been communicated earlier to save time. A simple apology and assurance that they would promptly get the prescription ready would have been appreciated given the delay of 8 hours, especially since the doctor's office closes at 5:00 pm. It's frustrating that despite contacting the doctor, the prescription was still not prepared.

I had a disappointing experience at Walgreens Store #[redacted] in Andersonville, Chicago. I received a text notification about my prescriptions being ready and decided to try their EXPRESS pre-paid option to avoid long lines. However, when I got there and tried to use the EXPRESS line, the cashier was unaware of the process and directed me to the regular line. The pharmacist, identified as "Andrew," was unhelpful and dismissive when I questioned why the EXPRESS line was not functioning as promised. After encountering unprofessional behavior and feeling undervalued as a customer, I have made the decision to transfer all my prescriptions away from Walgreens due to this negative experience.

I am writing to share my experience with Walgreens - Store #[redacted] at [redacted] N Clark St (Andersonville), Chicago, IL. After receiving a text message on 1/26/[redacted] indicating that my prescriptions were ready, I decided to try their EXPRESS pre-paid service to avoid long lines. Upon arriving at the store and paying through the app, I was directed to the EXPRESS line but encountered confusion with the cashier who was unaware of the process. When I inquired why the EXPRESS line wasn't working, the pharmacist, Andrew, was unhelpful and dismissive. Despite expressing my dissatisfaction and the inconvenience caused, he remained indifferent and uncooperative. After over two decades as a loyal Walgreens customer with significant monthly prescription expenses, I am disappointed by the lack of customer service and professionalism displayed. I have decided to transfer all my prescriptions elsewhere due to this negative experience. Walgreens should ensure their employees are trained adequately for programs like EXPRESS PAY to avoid customer dissatisfaction in the future.

I recently visited one of your stores that I usually frequent late at night due to my work hours. I was there to pick up a prescription and buy insulin syringes for my sister who is diabetic. Although I have bought them there before without any issues, this time they refused to sell them to me without her medicine present, which needs to be refrigerated. I offered alternatives like showing her diabetic supplies in my car or making a phone call, but they still declined. When leaving after buying a drink, the alarm went off, and they accused me of stealing. Despite showing them my belongings and even involving a police officer, I felt humiliated. This experience has left me feeling hesitant to return to the store, even though I used to be a loyal customer who spent a significant amount there monthly.

On February 12, 4:01 PM, we visited store #[redacted] in Naples, FL for photo prints from our iPhones. Unfamiliar with the process, TRAVIS, a helpful and well-groomed employee, assisted us. Despite being busy, he patiently and professionally guided us. The service we received was exceptional. We were so impressed that we wanted to share our positive experience, even if we missed the survey deadline. TRAVIS is a valuable asset to your team, and his dedication deserves recognition. Thank you for the outstanding service. Best regards, J. and C. Prange.

I visited the drive-thru to pick up my child's medication, which I usually do without any trouble. This time, there were multiple staff members involved, including a new person at the window and a pharmacist who asked unusual questions about the medication. Feeling confused because this process had never been so complicated before, I insisted they fill the prescription as usual. When I requested to speak to someone due to the delay, the pharmacist mentioned state laws. Despite their changed approach, I expressed my need to receive the medication promptly as I was in a hurry. The pharmacist's stern response was unexpected as he tried to continue talking without giving me the medicine. I stood my ground and eventually received the medication before leaving.

Subject: Reimbursement Inquiry for Cigna Prescription Coverage To whom it may concern at Walgreen's, I am writing regarding a recent prescription pickup at the Walgreen's located at [redacted] Hillsboro Pike, Nashville, on March 13, [redacted], for a medication covered by my grandchild's Cigna insurance. The pharmacist informed me that Cigna would not cover the cost due to not having the insurance card present, which was unforeseen as we transitioned to Cigna in January. Upon contacting Walgreen's with the insurance card details today, I was informed that Cigna would not cover the medication as it is a 90-day supply, while Cigna only covers a 30-day supply. Unfortunately, we were not made aware of this policy beforehand. Despite the medication being unopened and in its original packaging, we were told that Walgreen's cannot accept a return. The medication in question is medroxyprogesterone, an injectable that is administered every 3 months, which was dispensed as a full 90-day supply that cannot be divided. I kindly request reimbursement for the portion Cigna would have covered. If necessary, I am willing to provide the Walgreen's receipt for review. Thank you for your attention to this matter. Sincerely, Carol T. Email: [redacted] Address: [redacted] Shackleford Court, Nashville, TN [redacted] Phone: 1-[redacted]

Hello, my name is Demetrice. I frequent the Walgreens on 35th and King Drive in Chicago to pick up medication for my husband. Unfortunately, my recent experiences have been disappointing. During my last five visits, the service has been subpar. Staff struggle to locate prescriptions, and the store seems understaffed. Today, I left empty-handed because they needed to verify my insurance, a task I could have assisted with had they communicated better. This caused me unnecessary frustration and a third trip to the pharmacy. Poor management was evident when a staff member revealed that coworkers had called in sick, leaving the store short-staffed. Improvements are needed at this location to better serve their customers. Thank you.

On March 23, [redacted], at around 7:48 p.m., I parked my car and was dismayed to see trash scattered throughout the parking lot. A cart overflowing with trash was left in front of the store, and there was litter even near the entrance. Upon entering, I inquired if the Asian gentleman present, who identified himself as the manager, Chang or Chin, and expressed my concern about the untidy conditions outside the store. Despite acknowledging the issue, he seemed unconcerned. Dissatisfied with his response, I left without making any purchases, voicing my disappointment with the lack of cleanliness loudly. I am a loyal customer who regularly fills prescriptions at your pharmacy on Clovis Ave and Kings Canyon. However, the manager's indifferent attitude has led me to reconsider my patronage. I plan to find another store and pharmacy. I have documented the neglected state of your store with photos and hope to engage with someone who values the reputation of Walgreens. Regards, Stacy Raygoza [redacted] S. Clovis Ave #[redacted] Fresno, CA [redacted] [redacted]

I want to share my disappointment with Walgreens’ decision to no longer stock Fixodent Free. I am a loyal customer of the State Rd store in Cuyahoga Falls, Ohio, and I have relied on this product for years. Despite my previous observations of low stock, the same amount of the alternative Fixodent remains unsold. I was informed by a store representative that such changes often come from Corporate decisions. As someone who values the effectiveness of Fixodent Free for denture wearers, I urge Walgreens to consider customer preferences before discontinuing products. This lack of communication could lead to a reputation of poor customer service for Walgreens Corporate. While the store's employees are helpful, their options are limited by these decisions. I may have to take my business elsewhere if this issue continues. Please note my feedback and reach me at my email [redacted] Thank you, Clare DeLaura.

I visited the Walgreens at Cortez and Mariner in Spring Hill/ Brooksville, FL, and noticed the puppy beds were on sale. While reaching for a black one on a bottom shelf end cap, two puppy pad cases fell from the top shelf, causing strain to my neck. Despite reporting this to a woman leaving at 9:40 pm, she seemed uninterested and directed me to Crystal, a cashier. Crystal informed me the person I mistook for a manager was from another store. She agreed to inform the manager the next day and mentioned limited store camera coverage. Disappointed by the lack of immediate assistance and unsafe display, I went home in pain due to a prior neck injury from a car accident.

I am writing to report a disturbing incident at Walgreens involving my wife and one of your employees. While attempting to return a pair of batteries, my wife had a disagreement with the cashier, who aggressively threw the batteries at her and threatened her, using inappropriate language. Despite my wife's pleas for help, the employee continued to chase and threaten her in the parking lot. I was alarmed when I heard my wife screaming and had to intervene. This situation has left me extremely upset. We are regular customers at Walgreens, and it's shocking to encounter such behavior from one of your staff members. I kindly request that someone contacts me promptly to address this matter. Thank you for your attention.

Last night, I visited the store located at [redacted] Decatur Blvd and Craig in Las Vegas, Nevada. I received very poor service from Linda and Maria. I bought 1 BIC Flex razor and 1 BIC 3 razor, with 1 coupon per product. Even before using my coupons, they informed me I couldn't because the items were already on a buy 1 get 50% off offer. As a loyal customer, this seems illogical since coupons are typically accepted, especially when combined with ongoing offers. Additionally, the treatment I received did not align with your customer satisfaction policies - no greetings and a dismissive attitude. This kind of experience can frustrate any customer. I await your response.