WalMart MoneyCard Customer Service Issues

I added funds to my expired card, not realizing it was expired. When I contacted customer service, it was challenging to get through. Eventually, after explaining the situation, my new card was supposed to be sent to my updated address with the funds transferred. However, it has been over 18 business days, and I still haven't received the new card. When trying to check the status through the automated system, my card appeared to be blocked. After seeking help at a Walmart service center, I was able to speak to a representative. Despite confirming my new address, there was an issue with my phone number. The process has been frustrating, and I strongly feel my funds should not have been accepted on an expired card. I hope to have this resolved promptly with the correct information and would appreciate a better customer service experience.

I have been trying to resolve an issue with my Walmart Money Card for the past six days as my card is currently locked. I have over $[redacted] on the card that I urgently need access to for paying bills to avoid eviction. Despite numerous attempts to reach customer service, I have been unsuccessful. Each call has resulted in a two-hour wait on hold, only to be disconnected without any assistance. Even visiting a Walmart store was unhelpful as the management was unable to assist. I am seeking a resolution to either unlock my card or obtain my funds to close the account entirely.

I recently purchased a Walmart MoneyCard prepaid and loaded $[redacted] onto it. However, when I tried to use it for a purchase, it was declined, showing no money on the card. A representative advised me to get a new card, but when I did, it also showed no funds and indicated multiple unauthorized transactions. I'm seeking to transfer my $[redacted] to a different card to send to my son. This has been going on for over two months, and if I don't receive my funds in three days, I will consult with a lawyer. My contact information is 1-[redacted].

I am experiencing difficulty logging into the app as I receive a message stating "Your account has been blocked and is pending further review," followed by the app closing. I can successfully log in through the website without any mention of my account being blocked. Additionally, a recent attempt to load funds at Walmart was unsuccessful as the transaction was declined. Over the past 1 1/2 weeks, I have received emails three times instructing me to verify my identity due to my card being blocked, which I have done each time. My attempts to contact customer service at the [redacted] number have resulted in wait times of 35, 65, and 46 minutes, with no success in speaking to a representative. This card is crucial as I deposit my entire paycheck onto it. I am feeling extremely frustrated by this ongoing issue.

My card has been blocked for 3 days, and I'm unable to contact an agent to resolve the issue. I've sent four photos of my identification card, but they are not accepted. I have tried calling and verifying my SS number and birthday, but they claim my ID images are illegible. I believe the photos are clear, and I need access to my money. I am frustrated as I couldn't even get gas due to lack of funds. I have followed all their instructions, and now I just want my card unblocked and my money accessible.

I recently purchased a Walmart Money Card at one of your stores with a pre-set deposit. However, upon attempting to activate the card at home, I encountered an issue where it was deemed invalid. I made several attempts, contacted customer support to no avail, and spoke with the store manager who was unable to provide a refund. Despite reaching out via email, I have not received a satisfactory response. At this point, I have decided not to proceed with opening a Walmart Money Card due to the complications. I am seeking a refund for the transaction, and I have the receipt available. I hope to connect with a live representative to resolve this matter.

I am inquiring about the status of my stimulus check deposit. The IRS website indicated that my payment was scheduled to be sent to my bank on May 28th. However, I have not seen it reflected in my account. Approximately a week before the 28th, I received a text message from my Walmart MoneyCard stating that my $[redacted] was being processed and would be posted by the 28th. As of now, the funds have not appeared in my account. When checking the Walmart MoneyCard app, it shows a negative balance of $10 and states that the account is in write-off status, even though the card is valid until July 22nd. I am unsure if the money was indeed sent to my account and not accepted, or if it was never sent at all. Your assistance in clarifying this matter would be greatly appreciated.

I recently received my Walmart MoneyCard to have my unemployment benefits deposited. The first deposit was on 5/29. I am currently visiting my brother and have not received the expected card in the mail, causing me financial strain as I've been waiting for months. Today, another deposit went in, but now my card is blocked. I urgently need to pay rent and buy food. I have been trying to reach a customer service representative for five hours without success. My account was blocked without prior notice or explanation. I have filed complaints with multiple institutions as this situation has left me and my children stranded without resources. I plan to share this experience on social media and contact local news outlets to raise awareness about this issue.

I recently received an email informing me that my Walmart MoneyCard has been blocked due to suspicious activity, prompting me to verify my identity. Despite multiple attempts, I was unable to upload my ID as their system seemed to have an issue. Whenever I call, I receive an automated message stating my card is locked without further assistance before being disconnected. Today, when I tried accessing the app, it notified me that my account has been closed. Unfortunately, the website lacks crucial information, rendering me unable to utilize any services to review my account details. Reviewing my transactions, my balance on 6/2 was $[redacted].24. A deposit refund of $[redacted] was added on 6/3, bringing the balance to $[redacted].24. On 6/4, a federal adjustment debit of $[redacted].24 was recorded, resulting in an available balance of $[redacted]. I am at a loss of what steps to take, as I simply seek access to my funds. Any assistance would be greatly appreciated.

Hello, I have been trying to reach someone to discuss two unauthorized transactions on my account. I filed a dispute for a withdrawal dated 5/14, which was credited back to me, then withdrawn again on 5/26. I received a letter stating that due to my transaction history, the dispute could not be resolved. However, I do not have a history of transactions at that location. I am requesting the $[redacted] deposit and two $2.50 withdrawal fees be refunded, as these transactions were not made by me. The unauthorized transactions include two withdrawals on 4/28 for $[redacted] and $[redacted] each, as well as a $3.00 charge for a replacement card at Walmart on 4/30. I urgently need this matter resolved to access my funds for basic necessities. Thank you. Sincerely, Karyn Hall

I got a money card from Walmart, and when I tried to register it, they ended up sending me two more cards. The main one was used fraudulently, so I canceled it and received a new one. Now there's a block, and they are asking me to go through the website, but I can't even access it. The situation is very confusing. I have cancer and all I'm trying to do is access my own money, but they are making it difficult. They give the money to fraudulent people and hassle the rightful owner. I'm so sick and frustrated; I feel like pulling my hair out. Oh, wait, I lost it to cancer. I need a live person to help me sort this out.

I received emails about denied automatic charges and was unable to make purchases due to my card being blocked. After struggling to upload my driver's license on the "securedocument" website for almost a week, I found out yesterday that my documents could not be verified, my card got permanently locked, and I am unable to open another card with this bank. Despite reaching out through online chat and phone, I couldn't get any additional details. With no explanation as to why my card was initially blocked, the bank has closed my account, leaving me unable to retrieve the remaining funds. As a loyal customer of almost 7 years, I need clarification on what transpired, and if there's no option to reactivate my account, I seek guidance on how to recover the remaining balance.

Subject: Urgent Assistance Needed with Card Replacement Dear Customer Service, I hope this message finds you well. I am reaching out regarding the ongoing issue I have been facing with replacing my card that was cancelled due to unauthorized charges over a month ago. Despite multiple attempts to have a new card issued and mailed to me, I have not received any of them. My address on file is correct, and I have successfully received other correspondences from you. It appears there may be a technical issue preventing the new card from being processed or mailed out successfully. I have been informed that the card is still in the processing stage but never progresses beyond that point. This situation has caused significant inconvenience as I am unable to access my funds to pay my overdue bills. I kindly request your prompt assistance in resolving this matter so that I can regain access to my finances. Thank you for your attention to this urgent issue. Sincerely, Kenyon B.

I requested a replacement card on June 6. Even after waiting for the full ten business days, I did not receive it. I contacted customer service, and for three days I was informed that the card was at the post office for delivery. However, when I checked with the post office, they mentioned they do not hold mail for delivery. Upon providing this information to customer service, I was told that the address might be incorrect. When I originally ordered the new card, I clearly stated my address as [redacted] Ash St. Wilson, OK [redacted]. There is a substantial amount of money on the card, including a pending deposit of $1,[redacted]. I have essential bills like rent, electricity, gas, and water due soon. As a person living with disabilities, including severe heart and back problems, I am in a precarious situation and have had to cancel medical appointments due to financial constraints. If my rent is not paid promptly, eviction is imminent. I am reaching out for urgent assistance.

I recently discovered that I have multiple cards, and my paycheck was inadvertently deposited to a card that I was unaware of. I received my first paycheck in my Walmart money card on 6-18-[redacted], but the Direct Deposit went to a different card that I do not have physical access to. The funds are currently stuck in an account I cannot use. I have tried to request a new card, but I am unable to proceed without the physical card information. I am seeking assistance in either obtaining a card for the account where the funds were deposited or transferring the $[redacted].72 to my preferred account with the following details: Routing# [redacted]20, DD Account# 8[redacted] [redacted]. The cards in question bear my name, Tabetha Varney, with the birth date 08-01-[redacted], and a Social Security number ending in [redacted]. My address is [redacted] Logan's Lane Apt. A, West Union, OH [redacted]. I am unsure about the next steps to access my funds, and any help would be greatly appreciated.

I set up my work paycheck to deposit directly to my Walmart MoneyCard. I recently discovered that I have multiple accounts but only one card I've used for all transactions. My paycheck was deposited to a different account linked to my name, which I don't have access to. I need assistance getting a card for that account or transferring the $[redacted].72 to the correct account that I actively use. How can I resolve this issue with Walmart MoneyCard and ensure my funds are accessible to me either through a new card or transferred to my preferred account?

I am struggling to activate my card both online and through customer service. The card expired, and I added $[redacted] to it afterward. Despite receiving a new card, I am having issues activating it due to a lock that requires online action to remove. However, the online system claims I am not providing accurate information on file, hindering the activation process. I am unable to retrieve my user ID or password even after attempting to access a possible existing account. The original card number is 4[redacted] 1[redacted]. I have reached out to Green Dot Bank for assistance to no avail. I am seeking a refund by check for the funds in my account.

My card expired, and I have not received a new one. When I tried to use the expired card, it was blocked. The only option provided by the voice prompt was to unblock it through the website. After unblocking and updating my address, I couldn't find a way to request a new Walmart MoneyCard. I attempted to speak with a live representative but couldn't progress beyond the initial website login prompt. I managed to unblock the card but now face an issue. Initially, my online account showed a $[redacted].00 balance, but now it displays "no record found." I urgently need access to these funds. Thank you for your assistance.

I have two cards with around $[redacted] on each, one ending in [redacted] and the other in [redacted]. I've noticed Greendot deducting my money in monthly fees without giving a refund for the [redacted] card or issuing a new card for [redacted], despite my multiple attempts to resolve this. I adhered to all their requests after issues with the [redacted] card, which involved not receiving a replacement card as promised back in winter [redacted]. I feel these problems are intentional to defraud consumers. As a single mother who relies on this bank, I deserve a full refund due to Greendot charging monthly fees on a non-functioning card. Their customer service has been unhelpful, creating a frustrating cycle that leads back to an unresponsive website. Dealing with language barriers and unprofessionalism, I am exhausted and disheartened by the experience. I am currently locked out of my account for 24 hours due to issues beyond my control, leading to additional fees despite my inability to access my funds. After resolving pending matters, I plan to discontinue my association with Greendot to avoid further financial losses due to their unsatisfactory services.

Hello. I bought a bicycle from Amazon on May 12, [redacted], and paid for it then. On Friday, June 26th, they charged my card for $[redacted] and some change, but the amount is not on my card statement. My card now shows a negative balance of $[redacted]. I'm unsure if Amazon double-charged me. Amazon claims the June 26th charge was approved, but my Wal-Mart Money Card says it was declined. My Wal-Mart app displays the negative amount. I'm confused and urgently need the balance gone before my direct deposit on Tuesday. I cannot afford to be in the negative. Please confirm if Amazon charged me twice and clarify the situation. I appreciate your help in understanding this issue. Thank you.