WalMart MoneyCard Customer Service Issues

My husband and I recently set up a Green Dot money card linked to his mother's account. Unfortunately, we lost our temporary card, possibly stolen as suspicious transactions have occurred. After blocking the old card, we are awaiting the arrival of a new one, which has been delayed for weeks. Today, I received a significant deposit but am unsure how to access the funds. When attempting to contact Green Dot for assistance, the automated system only mentions the old card balance and disconnects. I am struggling to find a way to speak to a live person for help, as the provided numbers are not helpful. This money is urgently needed for our children, and I am in desperate need of guidance.

I noticed two debits on my card today, July 1, [redacted], totaling $97.50 and $[redacted].06, from a company called Superior Focus Me. I have never ordered anything from them. When I called the customer service of Wal-Mart Money Card, the representative's English was difficult to understand. Despite explaining that I did not make these purchases, I was told they are pending. The same amounts were taken last month. The representative mentioned the charges may be pending, but I only see them as debits. I am missing over $[redacted]. I also inquired about accessing my account with a new email and phone number, but was told to buy a new money card. They did not ask for any verification beyond my name. I want these unauthorized charges stopped and my $[redacted] refunded. The lack of English proficiency from the customer service representative made it difficult to resolve the issue promptly, leading to frustration and financial loss.

My card is currently blocked, and I am unsure about why it happened or how to resolve it. I called [redacted], but the automated system provided no other options. After entering my account and social security information, it simply confirmed that my card was blocked and directed me to visit walmartmoneycard.com to unblock it. However, upon visiting the website, I could not find any information on unblocking the card. Seeking help at the Walmart store on route 59 in Naperville proved unfruitful as their customer service was unable to assist me. I even requested for my funds to be removed from the card, but encountered issues due to its blocked status. As a result, my 4th of July plans were ruined, and I had to rely on family for food. Despite my Walmart app indicating the card is unblocked, it clearly is not. I am seeking assistance in speaking with a live representative to address this issue promptly.

I am currently purchasing a home in Michigan, and the mortgage company is requiring bank statements showing my checking account and routing number from my Walmart MoneyCard. Even though I provided transaction details, they insist on official bank statements. I have tried accessing my statements through the Walmart MoneyCard login without success and am looking for guidance on how to obtain them for the past two months. I only need these specific statements to satisfy the mortgage company's requirements. Thank you for any assistance.

I recently received a Walmart MoneyCard that was not requested. It was in the name of Nicholas Valery but registered to a fraudulent address at [redacted] W. 48th St, C303, San Bernardino, CA 92[redacted]. The card, bearing number 5[redacted] 6[redacted] and expiring in 07/24, was intercepted due to a scammer group trying to redirect my mail. Thankfully, the federal postal inspectors have been redirecting all suspicious mail back to me, preventing potential identity theft. I am seeking help to cancel the fraudulent card and close the associated account. Despite numerous attempts to resolve this with Walmart, I have not made progress and only received the same Customer Service number.

Last Tuesday, on the 14th, I mistakenly mobile deposited my check instead of using direct deposit as I usually do every Tuesday since September of last year for the same company. The transaction cleared my company’s bank on Thursday, but I have yet to receive the funds. I am frustrated as I have contacted customer service twice and was told by different representatives that there was no manager or supervisor available to assist me, promising a callback that never came. I made another call today hoping for resolution as my check cleared on the 16th, and it's now the 20th with still no money. The customer service representative, Sam, had difficulty with English and mentioned a callback within four hours, but like before, no one has reached out. I am extremely upset that despite my persistence, I have not received any help from Walmart, Green Dot, or any responsible party.

A little over a month ago, my spouse and I reported some unauthorized charges on our Walmart MoneyCard and were advised by customer service to get a new card number. Despite the assurance that the disputes would be investigated and a new card issued, we encountered an unexpected issue about a week ago. Upon attempting to access the Walmart MoneyCard app, we discovered our account had been closed. Notably, all disputed charges were resolved in our favor, with the funds being reimbursed. When my spouse called on Wednesday, July 22nd, she was informed that our account was closed due to failure to maintain it. Despite explaining the situation in detail, Walmart MoneyCard did not provide any further clarification. After requesting to speak to a supervisor, my spouse faced resistance from the customer service representative but was promised a callback. Unfortunately, on Friday, July 24th, the call from Walmart MoneyCard only reiterated the account closure without further explanation and abruptly ended. We are concerned about the potential impact on our credit and future credit card applications. How should we proceed to address this issue satisfactorily?

I made a $[redacted].00 purchase with my Visa Debit card at Walmart in Coconut Creek, FL, on 07/23/20. However, the card got declined as it expired in 06/20. Kindly reactivate the card for me to use the remaining balance. Please send a replacement card to my current address:Howard B3202 Portofino Point Apt. E1Coconut Creek, FL [redacted]. The original card was registered with my old address at Howard B4057 NW 73rd WayCoral Springs, FL [redacted]. I updated my address to the current one three years ago. Please send the new card to [redacted] Portofino Point Apt. E1, Coconut Creek, FL. Kindly un-decline the current card until I use up the balance, then cancel it and issue a new card with an updated expiration date. I have been unable to reach the Walmart customer service by phone.

I have called and emailed the corporate office numerous times since July 1, [redacted], submitting documents such as my driver's license, bill, insurance card, and a USPS-verified change of address form. Despite following their instructions and resending all the required documents, I have yet to receive a new card. My previous one expired in June, and I urgently need access to the funds on it for my children's needs and bills. Each time I call, they ask me to check back in two days to see if my documents have been processed. It is now July 27, [redacted], and I am still unable to access my child support.

I recently received my Walmart Money Card for direct deposit from work. I used it a few times today but received an email saying it's blocked until I provide ID. I haven't had my ID for years, and I urgently need access to my paycheck. I can provide details of my recent transactions and personal information to verify my identity. This situation is causing me financial stress as I have no other funds available. I believe locking and unlocking the card multiple times may have triggered this issue. Please assist me promptly.

I have been dealing with an issue with my Walmart MoneyCard for over a week now. Despite multiple calls to customer service and submitting all the requested documents, my card remains blocked. Yesterday, when I requested to speak to a supervisor, the representative I spoke to was extremely rude. He not only refused to transfer me to a supervisor but also used inappropriate language towards me. I am beyond frustrated with the service provided by Walmart MoneyCard. All I want is for my account to be unlocked so that I can access my funds and close the account.

Hello, I recently spoke with customer service who advised me to send a copy of my driver's license. My license expired on 07/26, just a few days ago, and as the DMV is closed due to COVID-19 guidelines, I renewed it online. I double-checked with the SBA before the funds were released, and was assured that everything was in order for the deposit. However, now I am stuck as the expired license is causing issues. Unfortunately, there has been a lack of communication or updates from your end, which has made this process more frustrating. Please provide some clarity on the situation. Thank you.

I made a purchase at a dollar store on August 18th for $12.15, and the funds were deducted from my account. I received instant notifications through my app. Afterwards, I went to Walgreens and made a $9.99 purchase on my card, again receiving an instant notification. The next day, I noticed pending charges for the same amounts from both stores which led to my account being overdrawn when I tried to make a purchase at Albertsons for $4.99. After being told by your customer service that the merchants were holding the funds, I waited for the pending charges to post on my account. Now, the pending charges have disappeared, but I still haven't received the $9.99 and $12.15 back into my account. Despite being informed by a supervisor that the funds were returned, there is no proof of this on my account. I am concerned about this recurring issue and would like a resolution to get my money back.

I'm having difficulty activating the Walmart Money Card I received in the mail. I followed the instructions provided with the card and visited walmartmoneycard.com/activate. After inputting my card details, I got an error message stating "We Are Sorry! We couldn't verify the personal information you provided." I then reached out for assistance by calling the provided number [redacted]. The representative advised me to register the card online, so I visited walmartmoneycard.com/register. Unfortunately, I encountered the same error message when submitting my details. I simply want to activate the card to start using it, but I'm becoming frustrated with the process.

I recently received an SBA loan of $38,[redacted] to my card. However, upon receiving the funds, Walmart blocked my account for verification. After providing the necessary documents, my account has remained blocked for a week without any resolution. Unfortunately, I discovered that my account has been closed, with my funds inaccessible. I am concerned about the loss of my funds and would appreciate a prompt resolution from Walmart. Here are my account details for verification purposes: Bank Routing Number: [redacted]20 Direct Deposit Account Number: [redacted]76 Case Number: [redacted]8 Email: [redacted] Phone: [redacted] I am eagerly awaiting a swift response from Walmart to address this matter. Thank you, Lucas.

I applied for an SBA loan for $38,[redacted] and received it to my card. Upon receiving the funds, Walmart blocked my account for verification reasons and requested documents to confirm my eligibility, which I promptly provided. However, it has been a week now, and my account remains blocked with no resolution in sight. I am concerned about my funds being inaccessible. I am seeking urgent assistance from Walmart to address this issue and unblock my account. Here are my account details for further verification: Bank Routing Number: [redacted]20 Direct Deposit Account #: [redacted]76 Case #: [redacted]8 Email: [redacted] Phone: [redacted] I am hopeful for a prompt response from Walmart. Thank you. Lucas.

Dear Greedot Law Enforcement, I am writing to express my deep concern about unauthorized transactions on my Walmart MoneyCard account. Unfortunately, my attempts to reach Walmart MoneyCard customer service at 1 [redacted] have been unsuccessful as I have been unable to speak with a representative regarding the fraudulent charges totaling $[redacted] and $[redacted] on two separate family account cards. I have taken the necessary steps by canceling both affected cards due to this identity theft incident. Without valid cards, accessing customer service has proven to be a challenge, leaving me feeling extremely frustrated and upset. I urgently require assistance in resolving this matter promptly. Thank you, Hesadiah Parker Callis

I am attempting to update the PIN on a prepaid card. I am able to log in online, but when prompted to download the app, I encounter an error stating that the email and password are incorrect. Despite contacting customer service for assistance, no resolution was provided. I am seeking guidance on how to successfully change the PIN for my elderly father's card. His email is [redacted], and his name is John Shankland. Kindly contact me at [redacted] for further assistance.

I purchased two Walmart MoneyCards at my local Walmart, loading $[redacted].00 on one card and $[redacted].00 on the other, totaling $[redacted].00. However, upon trying to register and check the balance on the cards, I encountered errors stating the information was invalid. This is distressing as I need these funds to pay my bills, which are now overdue, and I cannot access the money. The issue arose on October 1, [redacted], and today is the 5th of October. I have the receipt from the purchase. Your assistance in resolving this matter promptly is greatly appreciated.

Yesterday, I loaded $[redacted] onto my WalmartMoney card using a moneypak. Despite the deposit being accepted, the card was blocked this morning due to "unusual" activity, which was solely the moneypak deposit on 10/5/20. I have tried submitting my photo ID multiple times as instructed, but each time my submissions are rejected for being "illegible," even though I am certain they are not. Being an insulin-independent diabetic, I urgently need to purchase insulin, but with my card blocked and Green Dot stating it might take 2 days even after accepting a photo to unblock it, the situation is dangerous. I am unable to reach a real person for help. I demand immediate unblocking of my card as my health is at risk. It is essential for me to have full access to my funds. Please respond promptly to this urgent matter. - J. McCoy