WalMart MoneyCard Customer Service Issues

My Walmart MoneyCard has been blocked for two weeks now. I have tried reaching out to customer service multiple times, but have been left on hold for hours without anyone picking up. This situation has left me unable to access my funds for essential needs like gas, groceries, and bill payments. The lack of staff availability due to the ongoing pandemic has only worsened the situation. I had to resort to opening a new bank account, but it will take another two weeks for my direct deposits to transition. In the meantime, I will receive paper checks, but I'm currently unable to access the funds on my blocked card. Dealing with this issue has been incredibly frustrating, and I hope Walmart can resolve it soon.

I have two Walmart MoneyCards, one for everyday use and one for vacations. Recently, I transferred $[redacted] to my vacation card for precaution due to COVID-19 and my husband's lottery issue. However, when I tried to use the card for a $10 purchase, it was declined. I then tried to change my password but couldn't access that feature, only view my balance. I urgently need to access that $[redacted]. I have been on hold for over 2 hours trying to contact customer service to no avail. I am extremely frustrated with the long wait times and lack of assistance. Can someone please help me with this issue? Thank you. - T. Alenduff

Hello, my name is James Clark. I am reaching out regarding an issue with my cards. Two $[redacted].00 money cards were stolen from me, and I was informed they would be refunded via check. Although I received one check with around $22, I have not received the full $[redacted] check as promised. I have been documenting everything and need this matter resolved promptly. Please credit $[redacted] to my Walmart moneycard ending in [redacted] and send $[redacted] to replace the missing amount. I urge you to improve your communication with customers in situations like this. If I do not see the $[redacted] credited back by tomorrow, I will pursue legal action. You can reach me at [redacted] or via email at [redacted]. Thank you for your attention to this matter.

After filing my taxes, I received a Walmart Money Card where my Tax Refund from Federal and State was deposited. However, when Walmart Money Card decided to mail me a personalized card, it was sent to the wrong address initially. Then, they blocked the card after I informed them that I never received it. I provided my current address, but the card never arrived. After contacting them, they mentioned they would send a check, but it has been over three weeks now and still no sign of it. Due to COVID-19, customer service availability has been limited, adding to the frustration. Dealing with Walmart Money Card has been a hassle, and I advise against using their services as they seem to not take customers' financial needs seriously, causing unnecessary stress and difficulties in accessing their money. Bills need to be paid, and this situation has only made things harder.

I am inquiring about a dispute regarding my Walmart Visa debit card that was stolen on November 9th while I was in jail. From November 21st to November 23rd, there were unauthorized charges totaling $1,[redacted]. I have been working on resolving this for two months now by submitting dispute forms to Green Dot bank. Despite filing police reports and detectives investigating, I have yet to see the $1,[redacted] credited back to my card. The individuals responsible for the theft are facing consequences, but I am still waiting for my money to be returned.

This is my fifth time bringing up this issue. My card got stolen in November [redacted], and there were unauthorized charges of over $1,[redacted] while I was unable to address it due to being incarcerated. I have been patiently waiting for 2 months to speak with someone to resolve this matter. I have submitted dispute forms, police reports, and detective reports. To resolve this, I simply want my money refunded to my card. I am frustrated and getting upset seeing this matter unresolved repeatedly.

I am the power of attorney for my mother. She has been hospitalized due to confusion. There was a misunderstanding about Google charges that she reported to you. The charge was actually for Geico, not Google. I have been managing her finances by keeping her card locked and making payments with the account and routing number. Now, the account is blocked, and I can't access it. I need the account unblocked to continue managing her bills. Could you send a new card but allow me to continue using the account with the card locked, as I have been doing successfully? I can provide a copy of the power of attorney if needed. Please unlock the account for transactions through the routing and accounting numbers. I also request a new debit card for her. Her name is Joyce Morrow. Thank you for your assistance. - Trudy

I am the executor of my father's estate and am trying to resolve issues with his Walmart Moneycard post his passing. I have submitted all required documents multiple times since January, with the latest submission confirmed delivered on 3/19/20. Despite my efforts, I have been unable to reach a representative and the lack of communication has been frustrating. The cardholder's information is as follows: Theodore Belvin 4[redacted] 0[redacted] -09/22 exp. SS# [redacted]-48-[redacted] DOB: 8/31/34 It has been over 90 days since my father's passing, and I am eager for a resolution. Any guidance or contact information would be appreciated. Thank you for your help. Noel J.

I recently noticed fraudulent charges on my account, which I promptly disputed. As a result, my card and entire account were frozen. Although I received an email confirming that the dispute was resolved and the funds were returned, I am still unable to access my account online, and the card remains frozen. Despite numerous attempts over the past two weeks to contact customer service, I have been on hold for hours at a time without speaking to an agent. This has become unbearable, especially since my social security benefits have been deposited, and I cannot access them. I have been a loyal customer for years but the frustration of not being able to reach anyone for assistance is pushing me to close my account and find a new service provider. I urgently require immediate assistance to address this issue as the current situation is unacceptable. This level of service from Walmart Money Card is truly disappointing. Kindly reach out to me at your earliest convenience. Thank you.

I'm Joel N. I experienced an issue with my card as a company took money without my consent. I provided details for both transactions, resulting in my card being locked during investigations. I received half the money back, but my card remains inaccessible, preventing me from buying food. The statement indicating ongoing investigations seems unnecessary, leaving me struggling with limited food and funds. I urgently need access to my money for my family in this crisis. Attempts to contact Walmart MoneyCard have been frustrating, with long waits and disconnections. I am exasperated and need prompt resolution to this unbearable situation.

I am extremely frustrated with the MoneyCard because there were important details that I was not informed about. It seems that Mobile Deposit is only available if you have automatic deposits set up? This came as a surprise, as I got the card specifically to avoid cashing physical checks and then uploading funds—especially since I was charged fees for these transactions. I deposited $[redacted] from a payroll check on March 18th and was charged not only a check-cashing fee but also an upload fee. Since I am unable to do direct deposit into this account, it appears I may not be able to fully utilize all the features of the MoneyCard. If this was made clear beforehand, I might have chosen a different option. Contacting customer service has been challenging, especially during the current circumstances. Fortunately, I stumbled upon this alternative method of contact after initially reaching out via phone and being informed about the mobile deposit restrictions. Although I appreciate the MoneyCard's features and purpose, the lack of upfront communication about account limitations has been disappointing, considering I have already activated and paid for the account. Could you please enable mobile deposits on my account and reimburse me the upload fee from March 18, [redacted]? My account is linked to the email address provided.

I would like to cancel my account. I was told by the cashier that my card had a balance of $10. I doubted this and asked her to confirm before I loaded $20 onto it. I mentioned that I hadn't used the card in months. Unfortunately, my balance turned out to be only $10 because she didn't mention the card was $10 in the negatives. I wanted to cancel the transaction and get my $20 back, but she couldn't help. I would have kept the card if she had let me know about the negative balance.

When attempting a mobile deposit, I encounter an error prompt requesting my driver's license information, despite having previously verified my ID at Walmart. I have successfully used mobile deposit for 2-3 years; however, upon submitting images of my license, I receive a message indicating inability to verify my ID. Despite making four calls to the customer service center, I continuously receive assurances that a supervisor will contact me to resolve the issue. After two months of unresolved concerns, I request that this matter be resolved promptly; otherwise, I intend to discontinue using the Walmart Money Card. - Jim F.

I am the power of attorney for my mother, who mistakenly initiated a dispute on her Walmart MoneyCard over a week ago. She is now expecting a new card. Due to her dementia, I usually handle such matters preemptively, but I missed it this time. Her card and funds are inaccessible, and I've been unable to reach anyone via phone or chat. The electronic checks I paid right after she called Walmart are bouncing back with $30 fees. I used to be able to handle this type of situation smoothly with my own Walmart card. The blocked funds are causing financial strain, especially with the charged checks accumulating. The Walmart website indicates they do not withhold funds during a card replacement. I urgently need a resolution to this issue to avoid further financial repercussions.

I believe I am experiencing unauthorized transactions on my card. I have been noticing multiple small declined transactions every day for the past month, amounting to $5 each. I have attempted to contact Walmart Money Card since March 13th at 1-[redacted], but have been unable to reach anyone. The phone line does not even have a ring tone, and the chat service is unavailable. This issue is particularly alarming as the fraudulent transactions began before I even received the card I personally designed. It seems like someone may have gained access to my information and is misusing it.

I require immediate assistance. I am having trouble accessing my account on both the app and computer to report a lost card. I received a message on my phone about a $34 purchase today but I can't access the app to review it. Yesterday, my account showed a negative balance with a small amount in savings. Subsequently, I received a message mentioning my $[redacted] stimulus check, but I couldn't view it as it redirected me to the app, which is inaccessible. Attempts to contact customer support failed as it would display calling, but never connect. I fear my funds are being stolen, and I urgently need to stop this and request an expedited replacement card as that money is vital for my children's needs.

While I was away, I had to buy a new debit card since I didn't have mine. Surprisingly, when I activated it using my existing personal information, it created a new account instead of linking to my old one. It never crossed my mind until my IRS relief check was declined, even though the app says I have $[redacted]. Upon investigating, I discovered the deposit went to my old account which I'm struggling to locate after not using it for nearly a year due to two relocations. I find it baffling that a duplicate account was opened with the same details. I want to merge the funds to my new account and close the old one. I've been attempting to reach customer service for two days, enduring lengthy hold times and being disconnected. The online chat is down due to COVID-19 restrictions, and I can't find an email for support. The situation is frustrating, and I urgently need the money for rent.

I am experiencing issues with my stimulus payment showing as deposited on my Walmart MoneyCard. Despite trying to contact the IRS and MoneyCard without success, I am unable to resolve this matter. As a single-income household of five, I urgently need the funds. Phone lines disconnect after long waits, and there is no available chat support. During my 8 years as a customer, I have never felt as neglected. While I acknowledge the challenges posed by the pandemic, the lack of support is disheartening. My direct deposit details are correct as my paycheck arrived without issues. I have ruled out any offsets affecting the payment. I am left wondering where my money is and considering taking my business elsewhere due to this unsatisfactory experience.

I've been struggling with some pending charges on Walmart.com that were actually canceled orders. Despite multiple attempts to resolve this over the phone, I keep getting disconnected or put on hold indefinitely. Recently, a customer service representative even laughed at me and hung up. Walmart advised me to wait 7 days for the transactions to clear, but it's been 12 days now and the $[redacted] hasn't been refunded. The card issuer said it should only take 7 to 10 days. I'm frustrated by the lack of professionalism and assistance from the customer service team.

I submitted my direct deposit form to the individual at my workplace, Valley Offset Printing. After the setup confirmation, payday arrived, and I noticed $[redacted].56 was deposited to my account but disappeared shortly after, leaving my balance negative due to a monthly fee deduction. This has happened for two consecutive pay periods now, causing a lot of stress. I have my account number but misplaced my card, making it impossible to reach anyone through the automated phone system. I never received the replacement card as promised. The automated system states a balance of $0, which doesn't reflect the two paychecks deposited. I am unable to manage this situation alone and would like to contact a real person to resolve the issue promptly. I want access to my funds and then intend to close my account.