Vueling Airlines Customer Service Issues

I'm having trouble accessing my booking online and the website instructs me to contact customer service because of the special nature of this reservation. Unfortunately, I cannot call as I am using an Albanian phone number and cannot make calls outside Kosovo or Albania. I am currently unwell due to Lyme disease and may need to go to the hospital soon. My friend is assisting me in considering purchasing a flex pack depending on the cost, as a precaution in case I am unable to fly. I am uncertain about my available options in this situation.

Our luggage was mishandled on October 23 during our flight from Santiago de Compostela to Rome via Barcelona. We filed a complaint under FCOVY42136. Vueling's tracking system shows that our bags arrived at the airport, but we lack further details. I have attempted to contact the given number since yesterday morning, but the recorded message states that all agents are busy and promises a callback that never materializes. We require assistance to resolve this issue as we have been in Rome for two days without our clothing and medications. This situation is unacceptable, and we urgently need to speak with a real person for help.

Dear Vueling Customer Service Team, I have a booking code: AKR9TK and a case number from a customer service chat: [redacted]8. I attempted to attach a current medical certificate requesting flight credit for my upcoming flight on Monday, October 30th. Due to my mother's serious illness and the need for me to care for her after her recent hospitalization and surgery, I am unable to make the London flight. The unexpected family circumstances have placed a significant financial strain on us, and I am kindly seeking flight credit for myself, my husband A. Leone, and my son L. Leone. I appreciate your understanding and assistance during this challenging time. Thank you for your attention.

My PIR number is BLQVY11530. My last name is Singh. We are still waiting for our luggage, which contains important medication for my son's kidney problems (tacrolimus, MMF, and prednisolone). It has been three days since we could give him his medicine. If there is a relapse or critical condition, we may need to go to the hospital. My own medication, including for diabetes and high blood pressure, is also in the same bag, along with heart attack tablets (clopidogrel 75 mg) in a gold-colored bag. Please return our luggage bags promptly so that we can access our medication.

My mother accidentally left her mobile phone on a Vueling flight to Barcelona. She attempted to retrieve it but was unable to re-board the aircraft. The staff provided her with a form to complete, explaining it was part of their process. She filled it out as instructed. Despite being in Barcelona for four days, she did not receive any updates. Upon revisiting the Vueling help desk, she encountered staff with limited English proficiency who handed her another form. Regrettably, it has been one month since the incident, and we have been unable to obtain assistance. Communication has proven challenging as there is no formal complaints procedure, and our emails have gone unanswered. The phone's last location was Terminal 1 before its battery died.

We missed our flight to Cairo due to a delay in departing from Lisbon to Barcelona on October 25. Our luggage, which was supposed to be transferred to Cairo, did not reach its destination. Now, we are on a Nile cruise in Egypt for three days without any clothes or essentials. Urgent assistance is required. The travelers affected include Ihab I., Suzanne H. I., William F., and Melinda F. Our luggage was lost during the connection from flight VY8467 to VY7894.

Hello, I attempted to call and also reached out via the previous contact email at frasier@reservations. I traveled with my small dog, a Pomeranian, in June, so there might be records of this. I am looking to travel again on Monday, January 15, [redacted], on Vueling Airlines from Alicante to Amsterdam. The flight is ACL-AMS departing at 10:20 and arriving at 13:10. I believe the cost is €66.99 plus an additional €40 for the dog to be placed under the seat. Could you please verify the availability of this flight and provide details on how to make the payment? Thank you. Kind regards, Andrea McDonald.

I am seeking assistance regarding my lost luggage from a flight on October 30th, [redacted], from Barcelona to Brussels, on flight VY8986, departing at 13:25. My name is Manon Bajart. I am eager to recover my missing luggage, which includes a white 25 kg sports bag with black handles, a repsol tag, and a boat design on it. The bag is made of sail material. Inside, there is another red bag from North Face. Among the contents are running shoes, black Vans flip flops, various summer and winter clothes, and three bottles of wine, as well as other personal items. If anyone has any information, please contact me at +33 [redacted]79.

Contact Information: Address: Meadow Cottage, Russ Hill Road, RH60EW Email: [redacted] Phone: +44 [redacted] Passengers: - Esperanza Rodrigalvarez - Michael Freeman Booking Reference: NF36XP Travel Dates: 8/11/23 - 14/11/23 Flight Details: - Flight Number: VY5348 - Departure: LGW - Destination: MAD Disruption Location: Vueling Delay Information: Unable to use the changed flight. Description: We attempted to rearrange our flight online and through various phone numbers. After finally connecting, we were informed it would cost [redacted] euros to change the flight to a suitable option, which was disappointing and inconvenient. Unless this issue is resolved satisfactorily, we intend to formally document and share our experience.

I encountered an issue with our reservation resulting in incorrect flights. Our booking code is FWZEFB. We need to cancel the mistaken flights and secure the ones we originally intended to book. There seems to be a glitch on your website preventing me from making a new booking due to a potential double booking error. The desired flights are from Barcelona to Banjul on December 13, [redacted], and from Banjul to Barcelona on January 5, [redacted]. I hope the necessary arrangements can be made to correct this booking error promptly. Looking forward to your prompt response. - Anne A., Email: [redacted]

Dear Vueling Team, I hope this email finds you well. I am reaching out to address an unforeseen circumstance affecting my ability to use the flight tickets I purchased for a trip to Barcelona. Due to the current conflict involving Hamas in Israel, I am unable to proceed with my travel plans as initially intended. I am requesting a full refund for the two tickets I bought (order number: NLNPSK, outbound flight 29.11.[redacted]), understanding your standard refund policy. Given the unique and challenging situation, I am hoping for an exception to be made. The situation in my country is difficult, posing economic and emotional challenges. While I was looking forward to this trip, the circumstances have forced me to cancel my plans. I am willing to provide any required documentation to support my request. I appreciate your understanding and hope for a positive response. Thank you for your time and consideration. Best regards, Yogev H.

My wife and I were supposed to travel from Cardiff to Alicante on 25/11/[redacted]. Sadly, she had a severe fall and is currently hospitalized. Doctors advised against her flying until the New Year. I attempted to contact Vueling, but only encountered automated options with no way to speak to a representative. Trying to cancel the flight online for credits proved challenging due to the proximity to the travel date. The system requires a doctor's certificate, making it impossible for me to proceed with the cancellation.

Dear Vueling Airlines, I hope this message reaches you well. I am reaching out to request the cancellation of two tickets my spouse and I booked for a flight from Athens to Barcelona as part of our journey from Israel to Athens, then on to Barcelona, and ultimately back to Israel. Unfortunately, due to the current situation in Israel and the military responsibilities we now face, we are unable to proceed with our travel plans. We understand there may be cancellation policies in effect, but we kindly seek your understanding and flexibility given the extraordinary circumstances we are dealing with. Your help in canceling these tickets and offering guidance on the process would be greatly appreciated. Thank you for your understanding and assistance during this difficult period. My booking details: Flight from Athens Airport (Athens - ATH) to Barcelona Flight date: 05/12/[redacted] Airline Booking Reference: SJ2PMT Thank you in advance for your help. Best regards, Tzach Z.

Subject: Assistance Required for Damaged Surfboard on Flight from Bilbao to Hamburg To Whom It May Concern, I am writing to bring to your attention the unfortunate incident regarding my surfboard during my recent trip from Bilbao to Hamburg. (Booking Reference: HGWL2G, Flight Number: VY1822). Regrettably, upon arrival in Hamburg, I found the airline counter unstaffed, leaving me unable to report the damage for 45 minutes. Despite my efforts to seek assistance through the customer hotline, I was unsuccessful in obtaining a P.I.R number. As a result, I am seeking compensation for the damage incurred. Attached are photos depicting the condition of my surfboard. Thank you for your attention to this matter. Sincerely, Florentin S.

Our flight VY3914 scheduled for 06.12.[redacted] has been delayed. We are concerned about missing our connecting flight from Barcelona to Palma de Mallorca. We are expected to arrive in Barcelona on 06.12.[redacted] at 13:45 from Fortaleza, Brazil. Our original Vueling connecting flight to Palma de Mallorca was at 17:15, a sufficient layover time. Recently, we were informed that the flight now departs an hour earlier at 16:20. Given the need to collect and re-check our luggage in another terminal, we fear time may be tight. Could we possibly reschedule our flights at no extra cost? A prompt response is appreciated as we need to make arrangements for that day. Thank you, Willi H.

Hello Vueling Team, I am reaching out to inquire about the status of my request. The case number is [redacted]8 and the booking reference is BB6Z8V. Two weeks ago, I sent the purchase receipts for the delayed luggage delivery, which only occurred on Wednesday. The receipts include items like medicines, bathroom products, weather-appropriate clothing, and articles necessary for my training program in Puerto de la Cruz. I am eagerly awaiting your response on this matter. Warm regards, Torsten Sethmann I am providing my bank details for the expected refund. Torsten Sethmann IBAN: DE66 2[redacted] 0[redacted] 00. Thank you and regards, Torsten Sethmann

I checked in for my Paris Orly to Rome FCO flight at 17:25. I encountered an issue with my cabin bag, which was included in my fare. The check-in attendant asked me to fit the bag in the luggage measurer, and although it fit snugly, she insisted it was too big and required an additional payment. This was surprising as my backpack has always fit under passenger seats on numerous flights in the past five years, at least 8 times annually. I reluctantly paid the fee but am now seeking a refund.

Hello, My name is Liana Katzir, and I reside in Barcelona. I frequently use your services. I am reaching out to express my disappointment and frustration with your recent services. Lately, I have experienced uncertainty when flying with you, feeling like a game of chance whether I will make it home or not. A few months back, on my trip to Amsterdam, I faced an issue where I couldn't board the return flight due to the online check-in not functioning properly. This caused significant inconvenience. Additionally, a more recent incident in Portugal was even more troubling. During boarding, I received an email informing me of the flight's cancellation, leaving me stranded. The lack of clear communication and assistance post-cancellation heightened my distress and confusion. I am aware of EU Regulation [redacted]/[redacted], which outlines passengers' rights during such circumstances. I have reached out via email multiple times but have not received a response yet. I am willing to provide all necessary documentation for your review. I kindly request your prompt attention and response to this matter. Best, Liana Katzir

My flight times have been changed. I travel annually to Santiago de Compostela with Iberia, but it has become common for only two-stop flights to be available from Manchester, making my journeys lengthy. Wanting a more direct option, I opted for Vueling from Gatwick this time. I had booked in August, with my train journey to London also scheduled. However, later on, Vueling altered the options to include two flights via Barcelona. These changes disrupt my plans, forcing me to arrive too late at night to catch the train and increase my CO2 footprint. I feel let down by these unexpected changes and find it hard to plan accordingly.

I am frustrated with Vueling as they won't let me resolve my issue through their online chat or email system. Their system thinks my reservation details are wrong, even though they worked on a different page before. I had to call them, leading to high international call charges, only to be told that my reason for cancellation is not valid because of a medical condition. I am seeking a refund as their faulty system forced me to incur unnecessary costs by not letting me address the problem through the usual channels.