Vueling Airlines Customer Service Issues

Hello, my name is Liu F. I accidentally purchased the same ticket twice due to an issue with the skyscanner software. The flight number is FR3142. I made the purchases on October 5th and October 6th. I am kindly requesting a refund for the ticket purchased on October 6th. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

My wife Sigrid K. and I had flights booked from Hamburg to Barcelona and then from Barcelona to Porto with Flight Numbers VY1821 and VY8478 under Reservation ID QRNS. Unfortunately, my wife fell ill last night, and we won't be able to make the flight. We plan to see a doctor again next Monday (10-09-23) and will have the necessary documents for the refund request. Can you please advise on how we can proceed with getting a refund for our flights?

Hello, I arranged a flight with booking code [FCZMPI] from Malaga to Barcelona and then Barcelona to Bologna. I completed an online payment, which was debited from my account. Subsequently, I obtained the boarding passes as well. Unfortunately, on the day of departure, today, I was informed via email that my reservation had been canceled citing payment issues; however, the sum has not been reimbursed to my account. This experience has been quite disheartening. I kindly request your assistance in securing the refund of the initial amount, if not offering compensation in light of this inconvenience.

I made a booking for a flight from Lisbon to Amsterdam on March 28 under the name Loui Van Huisstede with flight number DDYT8P. I later booked another flight for September without checking the name. Now, as I prepare for my upcoming flight, I noticed that the name on the ticket is incorrect, showing as Leon instead. I am concerned about whether this was an error on my part or within your system. The flight in question is number ZHHTPZ from Lisbon to Amsterdam. For any correspondence, you can reach me at leon.vanhuisstede@ gmail.

Hello, I am reaching out regarding our lost luggage during our trip from Barcelona to Granada on October 8th on flight VY2014 with booking code SLVB2H under the name Kim Jonghag. The missing luggage is silver and aluminum with orange accents, a bright orange nametag, four wheels, a brown handle, and is labeled "FRAGILE," made by RAWROW. This is an urgent matter, and we are currently staying at a hotel in Granada center. Your prompt assistance in locating our luggage is greatly appreciated. Thank you.

I purchased a flight ticket with Vueling for a trip from London Gatwick to Valencia on September 25th. Unfortunately, my flight got canceled, and even though I received a refund for the flight, I haven’t been refunded for the seat allocation that I paid for separately. Additionally, I had arranged and pre-paid for car hire, which was non-refundable and unused due to the canceled flight. The Booking Code for the flight is NJT1XQ. I’m facing difficulties communicating with the bot using my booking reference. The seat allocations for three passengers (Simon, Claire, and Polly Allen) amounted to £58.50, paid through PayPal. The car hire was booked with Gold Car and cost £[redacted].06. I am open to providing any necessary documentation for further assistance.

I am reaching out about my case number [redacted]9. My credit of $[redacted] will expire on January 7, [redacted]. I would like to request either an extension of the credit expiry date or a refund. When I made my last flight booking with Vueling, I intended to use this credit but mistakenly used my credit card for payment. I contacted Vueling immediately after realizing my error, but they were unable to assist me. As I am an American residing in the US and do not currently have plans to travel to a destination served by Vueling within the next three months, I kindly ask if there is a possibility to use this credit during a trip to Spain between February and April [redacted] to visit my newborn grandson. Being a senior citizen, my travel frequency has decreased, and I sincerely attempted to use the credit promptly after obtaining it. I would be grateful if Vueling could consider my situation. Thank you, Lisa Olocco.

I had a flight from Alicante to Barcelona and unfortunately lost my luggage in Barcelona. Due to a connection issue, I missed my flight to Venice. No information was provided, and we were stuck on the airplane for over an hour. As I require crutches, I needed assistance, but the flight attendants were not very helpful initially. Eventually, someone from Vueling helped reschedule my flights, provided a voucher, and assisted me. However, no details were given about my luggage or any receipts with baggage numbers. It took nearly five days to locate my luggage in Venice, and I had to pick it up from the airport myself. This entire experience has been stressful, especially for someone on crutches. I am requesting compensation for the inconvenience. The lack of professionalism in handling the situation has been incredibly frustrating. My flight details are VY6400 from Barcelona to Venice on October 4th, [redacted] at 06:55. Thank you. - J.L. Bussmann

Upon our arrival at Gatwick from Rome on October 10th, [redacted], we encountered an issue with our missing baggage at the luggage carousel. Despite visiting the closed Vueling customer service desk, we were directed to call a number posted on the window. The individual we spoke with advised us to register the missing baggage online. Unfortunately, we have been unable to do so as we were not provided with a PIR number for the report.

I canceled our flights for our October 12, [redacted] trip on October 8, [redacted]. In an email, I was informed that I have a flight credit. We booked a Time Flex ticket, which is refundable. Since I don't think I'll be able to use the credit within the given time frame, I would prefer a refund. My booking number is AG8MXW, and you can reach me at [redacted] - Mary M.

I am attempting to request reimbursement for a train ticket I had to purchase again due to a Vueling flight delay from Florence to Gatwick on 27/09/[redacted], causing me to miss my connection. My holiday insurance advised me to file a claim with the airline for the additional cost I incurred amounting to £[redacted] for the train journey home from Gatwick. While Vueling compensated me for the flight delay, they did not cover the expense of my train ticket. My claim number is [redacted]5, and the booking reference is ACTJYS for the Florence to Gatwick flight on 27/09/[redacted]. I traveled as Mrs. D. Higgins.

Dear Customer Service Team, I am writing to address the issue I encountered with a delayed/cancelled flight on Vueling Airlines. Referencing the ruling by the Court of Justice of the European Union in Tui & others v CAA which upheld compensation applicability as outlined in the Sturgeon case, I am requesting compensation under EC Regulation [redacted]/[redacted] for the following flight details: Booking Reference: WMTV2U Complaint Reference: [redacted]6 Flight Number: VY8580 Departure Airport: Paris-Orly Airport, ORY Scheduled Departure Time: 14/08/[redacted] at 5:55 PM Arrival Airport: Hamburg Airport, HAM Passenger Count: 1 Co-Passenger: Mathilde Guichet I am pursuing the fixed compensation specified in EC [redacted]/[redacted] based on this situation. Despite a previous email asserting the flight delay/cancellation was due to reasons beyond Vueling's control, my discussion with Vueling customer service at Orly Airport confirmed my eligibility for compensation, citing operational reasons for the cancellation. Thank you for your assistance and consideration. Best Regards, Mathilde Guichet

The situation was extremely disorganized. Our flight was redirected to another airport, where we had to endure 3 hours of confusion without any clear instructions. We were originally scheduled to land in VLC at 22:30, but the pilot did not inform us of the redirection until after 10 minutes past the scheduled arrival time. Upon reaching ALC at 23:45, we faced significant delays at the baggage claim area without any Vueling staff present to assist or confirm the baggage carousel. Chaos ensued as we tried to locate our bus, with passengers pushing and yelling in the absence of any Vueling representatives. Eventually, after waiting over 2 hours for the bus, we embarked on a 2-hour journey to VLC, departing at 03:00. What was supposed to be a 2-hour flight turned into a 7-hour ordeal. Our expected arrival time of 22:30 was severely delayed, and we only reached VLC at 05:30, after departing LGW at 20:29.

Dear Vueling Airlines, I am writing to inform you of the unfortunate incident that occurred during my recent flight on 10th October [redacted] from Amsterdam to Florence. Upon arrival in Florence, I discovered that my luggage was damaged. I visited the lost and found department at the airport, who directed me to contact Vueling Airlines. I spoke with the check-in staff, and they advised me to file a formal complaint with the company. My booking code for the flight was UE7C3C, on flight VY6815 departing at 15:05 from Amsterdam to Florence, Italy. Upon inspection of my luggage, I found that my new Samsonite luggage lock was broken, resulting in some of my makeup items being damaged, including eyeshadow that spilled inside the bag. I have attached pictures of the damaged luggage for your review. I kindly request that your company covers the cost of replacing the damaged items. I await your prompt response. Sincerely, Melda P.

Hello, I am writing to report a delay with my two pieces of baggage yesterday on flight VY [redacted] from Milan Malpensa to Barcelona. The bags are red Samsonite suitcases. Currently in Barcelona, I am in urgent need of my belongings, including essential medication. The baggage tag numbers are VY [redacted] and VY [redacted]. The bags are red plastic Samsonite with blue and red covers. I kindly request your assistance in locating my luggage as soon as possible. Thank you, Kundyz and Jokhar U.

I need help with our return flight from Menorca, Spain on September 3, [redacted], with booking code IJKHWA. The flight is for 11:30 MAH - BOS at 21:10 with VY3711/ VY9795. During check-in at the Menorca airport, my wife and I were told we had to pay $[redacted].91 for a checked bag, despite me being a member of Iberia Plus Clasica with membership no. [redacted]99. We were surprised as we didn't have to pay for the checked bag on our way to Menorca. The attendant was impolite and unhelpful, which left us feeling upset and disappointed by the poor treatment received. We have flown with Vueling before, but after this experience, we won't be recommending it to our family and friends. Thank you.

I'm dealing with a family emergency as my grandmother sadly passed away recently. My parents, who need to travel back for her funeral, have a flight scheduled soon. I didn't choose flexible tickets initially, so getting a full refund isn't a priority. I'm exploring the option of converting the fare to a credit for future use. Given the urgent nature of the situation, with less than a day before the flight, I would appreciate advice on how to proceed with modifying their reservation promptly yet smoothly.

Hello, I purchased a ticket from London to Barcelona through kiwi.com. When I attempted to add check-in information to my profile, I noticed an error in the passenger details concerning my nationality. The website lists my nationality as United Kingdom, however, I am Georgian and correctly provided my nationality during the ticket purchase. Kiwi.com is requesting 30 euros to rectify this apparent technical error. I do not feel I should incur additional costs for their mistake. Can you assist in correcting my nationality to Georgian without the fee? I am unsure whether I can resolve this matter at Vueling's check-in counter on the day of my flight. I hold a student residence permit (BRP) in the UK. Thank you for your prompt attention to this matter. Sincerely, Tamar

Subject: Complaint Regarding Gate B48 Staff at Barcelona Airport To Whom It May Concern, I am writing to formally lodge a complaint against one of your employees, a female staff member stationed at gate B48 at Barcelona Airport for the flight from Barcelona to Nice on Saturday, October 21st, scheduled for 19:00-19:40. This employee prevented me from boarding the aircraft by falsely claiming that I had not paid for my cabin-sized bag, despite presenting all the necessary documentation including my valid passport, boarding pass, and a receipt clearly indicating that two bags were included. Moreover, the bag was appropriately labeled as paid for by your staff at the previous airport. The employee at the gate refused to acknowledge any of my documentation and declined to escalate the matter to a manager. Her demeanor was highly confrontational as she confiscated my passport and boarding pass, insisting on a payment of €60, which she processed without permission and failed to provide a receipt upon request. I intend to initiate legal proceedings against her actions. I kindly request that the unauthorized charge be reversed, and I seek an official acknowledgment of her unprofessional conduct. Please see the attached copies of my boarding pass, receipt, and a photograph of the aforementioned employee for your reference. I eagerly await your timely response. Best Regards, Siru K.

I'm currently dealing with a double booking situation. We reached out to Vueling customer service to change one of our tickets. Following their advice, we paid the penalty to cancel the ticket and rebooked for an earlier flight. Despite paying the penalty, the original booking code TCTJGI for the flight from FCO to ORY on October 26th is still active. We have another booking with code AK6I5K for the same date that we want to keep. We're requesting assistance to cancel the initial booking and receive a refund. Despite numerous attempts to contact customer service, they keep stating that the cancellation is in progress, which has been ongoing for two weeks. This extended timeline for cancellation is perplexing to us.