Vueling Airlines Customer Service Issues

I lost my baggage while traveling with Qatar Airways to Spain. When I reached out to Qatar Airways customer service, they informed me that the bag was received in Coruna under reference LCGVY27919. They advised me to contact Vueling Airlines for further assistance in retrieving the bag. I am a sailor working in the Merchant Navy, and it is crucial for me to get my baggage back promptly as it contains essential medicines. There is a possibility that I may need to sail from here within this month, so I urgently need access to these bags.

On September 18, [redacted], I was affected by the cancellation of Vueling flight VY7827 from London Gatwick to Barcelona Airport. Vueling rebooked us via email, offering a €[redacted] option to reach Barcelona the following morning at 8:55AM, which I couldn't access on their website for rebooking. The customer service hotline I called was automated with no option to speak to a representative. Vueling's policy states that for delays over 3 hours or cancellations, passengers are entitled to meal vouchers, phone calls, a hotel stay, and transportation, yet these were not provided. I paid for my own calls and £80 for a taxi back to the airport without clear instructions. The lack of proper compensation caused me to miss planned activities and hindered my business in Barcelona. I am disappointed with the unprofessionalism displayed and if adequate compensation is not received, I will explore legal action. It is frustrating that direct human contact is not an option to address these issues promptly. This situation needs significant improvement.

On June 13, I mistakenly booked a flight and reached out on Twitter for assistance. Unfortunately, I did not receive a response until August 25, which was past the 24-hour window to change my flight for free. After discussing with your Twitter team, it was suggested I contact you directly. Despite providing proof of our conversation, I was unable to modify my flight, leading to a financial loss that I am hoping to recover. My attempt to reach out via email also went unanswered. Additionally, there was an unsettling incident where someone from Kenya, claiming to be associated with Vueling, reached out to me while I was trying to contact Vueling on Twitter. I raised this issue with your Twitter team, but nothing was done to address or report the matter.

Hello Vueling, I booked a flight through kiwi.com from Paris to Barcelona for Farah Mustapha and Mohamed Ben Nafkha on September 29-30. However, I received an email stating the flight is scheduled for September 28-29. I have tried reaching out to them for a date change with no response. I am eager to pay any penalties involved in modifying the ticket. Can you please assist me in changing the flight dates to September 29-30 promptly? Booking Number: [redacted]

I booked a ticket through Qatar Airways from Cape Town to Bilbao, with the final leg on Vueling. Upon my arrival in Bilbao on September 6 on flight VY1422, my baggage was missing. I filed a lost bag report. Since I was boarding a cruise and my bags did not arrive, I had to buy items for a 12-day trip. Despite efforts by the cruise ship to locate the bags using the PIR code BIOVY54391 under my name, Mewett, the bags were not found in the tracking system. After the cruise, I visited Bilbao airport where a representative mentioned one bag was in Amsterdam and requested it to be sent. However, the other bag was still missing. The representative stated it was in Vigo and would be redirected, but that was a week ago. I also need to claim reimbursement for the purchased items, yet I am unable to do so as the system does not accept a code since the ticket was booked through Qatar Airways. I am seeking assistance to have my bag sent to Cape Town and to submit a claim for the purchased items before the deadline of September 27th.

Subject: Assistance Needed with Vueling Flight WMMQJX, VY8101, Athens to Barcelona Dear Customer Service Team, I am writing to share my disappointment and frustration regarding my recent Vueling flight from Athens to Barcelona. On September 26, I flew with my 18-month-old son and mother using booking code WMMQJX. I took precautions by purchasing a full-priced seat for my son and bringing his aircraft-approved car seat as recommended. I had directly booked his seat with a Vueling agent who assured me it would be under my name, Angela Waltonz, with a "z" at the end. I had also inquired about needing a note for Jason Walton and was reassured there would be no issues. However, during check-in at the airport, I was surprised to find out my son couldn't use the booked seat, being told he could only be a lap infant. This caused stress and waste of time. Despite efforts, I was not given a new boarding pass. Eventually, after much back and forth, the name on the ticket was changed. At the flight doors, a flight attendant prevented me from boarding with the car seat, claiming my son didn't have a seat, causing further delays and distress. The unsatisfactory treatment during this incident was disheartening. Due to the inconvenience and emotional strain, I kindly request a refund for my son's seat on this flight. I urge Vueling to resolve this promptly and address the troubles encountered. Your prompt attention to this matter is appreciated. Thank you for your assistance, Angela Walton

On our recent flight, we were disappointed to find out that there were no sandwiches or baguettes available since they had sold out. I bought a cup of coffee expecting a refill as stated in the magazine, but they closed early and no food or drinks were offered. Furthermore, the plane was dirty, and we were told it wouldn't be cleaned until after the flight. The lack of meals during the 5-hour journey was unacceptable. Although we were promised WiFi, it was later announced that it was not available, unlike the service we have experienced with EasyJet and British Airways. The plane felt too warm as the air conditioning was ineffective. The crew was unhelpful, providing no updates on the nearly one-hour flight delay. The overall experience was quite disappointing.

I recently contacted a number I thought belonged to Vueling Airlines and was informed that I needed to pay extra for my carry-on baggage. This is for the connecting British Airways flight from the USA. The charge on Travel Unravel appeared on my credit card statement instead of Vueling Airlines. I am unsure about the validity of this fee. The flight I am referencing is BA8086 from Gatwick to Barcelona on September 30th departing at 08:10. My name is Lary Beaulieu and the British Airways booking reference is RILBUZ.

Dear Sir/Madam, I am reaching out regarding flight VY6111 scheduled for BARCELONA on 26/09/[redacted]. I booked this ticket with my BBVA VISA credit card for 97.90 EUR per ticket. The flight, which was to depart from FCO-ROMA at 13:20, faced a delay due to vueling. According to (EC) Regulation [redacted]/[redacted], since my flight VY6111 experienced a delay exceeding 3 hours without compensation, I am entitled to receive free meals and refreshments appropriate to the delay, as well as €[redacted] in compensation for the flight cancellation. Because I made the payment with my credit card, I hold you accountable for this contractual violation and am formally asking for a refund of the specified amount. I await the equivalent in sterling within the next 14 days.

My flight from Mallorca to Amsterdam scheduled for 15:15 on August 27, [redacted], was canceled, and we were rebooked for a flight three days later. I was assured a refund for my expenses. I would also like to request compensation for the seven hours we spent waiting in line for tickets and the difficulties we faced that night at the airport, which have left some emotional impact regarding airport experiences. Below are my incurred expenses, with the hotel cost being a major part of them. I am relieved that I managed to find a room at a reasonable price, as many people I spoke to at the airport ended up staying there for three nights due to financial constraints.

I am inquiring about the refund options for a one-way flight from Venice to Barcelona on 10/12/[redacted]. My spouse and I have a family emergency as my spouse's sibling was recently placed in hospice care after a long hospitalization. I understand there is an option for future flight credit, but I would like to know if a refund is possible due to these unforeseen circumstances. We intended to use the flight for a cruise connection, but we are now canceling our entire trip. Please advise on the refund process. Booking confirmation: AG8MXW Passenger 1: M. Mandell Passenger 2: J. Mandell Thank you for your support, M.

I experienced issues with the online login process while trying to book my flight. When selecting luggage options, I mistakenly chose ‘extra luggage’ instead of realizing that 'hand luggage' already included two pieces. The website then got stuck while trying to process payment from my Triodos bank account. It displayed messages about payment errors and prevented me from obtaining my boarding pass. Upon arrival at the airport the next day, the desk agent encountered the same problem and requested a payment of 48 euros to issue my boarding pass. I complied and received my boarding pass, but now I seek a refund for the additional charge. My attempts to contact Vueling's 'Club' using my email address, [redacted] were unsuccessful. The system rejected my valid email address during registration. Even the phone line at [redacted] - [redacted] 12 95 provided an automated response. I need assistance to address these issues as I had a flight scheduled for September 28, [redacted], with booking reference ID-77PO QEZCQF - [redacted] on flight VY1379 from Alicante to Amsterdam.

Hello, I recently discovered that my flight was rescheduled without being informed. I initially booked through British Airways, and my Booking confirmation number is MY3AW5. Upon reaching the airport, I was informed by a Vueling staff member that my flight had been changed, providing the new Booking number YGLYGM, and the revised departure time is 7am on September 30th. I am interested in online check-in and kindly request the updated flight information to be sent to my email address. Thank you.

Dear Sirs, I recently made a booking for a flight from Barcelona to Paris for two passengers, Konstantin C. and Medvedeva I. I received a payment confirmation after paying online for our tickets. I also successfully checked us in for the flight on 05.10. However, I have now received a cancellation notification citing "NO PAYMENT," despite having confirmation from my bank that the payment went through. I am unsure why our booking was cancelled under these circumstances. Can you please assist me with this issue? Thank you.

I believe there may have been an error regarding my flight booking. In May, I booked a trip through Holidays.ch for Berthold and Heike Kabelitz, including flights from HAJ to BCN on 11.10.[redacted] and from BCN to HAJ on 15.10.[redacted] with booking number UM3F2H. I recently noticed an additional charge of €[redacted].96 on the Vueling website for 2 pieces of luggage and 2 seats each for my upcoming flights, which I did not intend to order. I paid for this extra charge using my Visa card. Could this be a double booking? I hope to receive clarification on this matter and a refund if necessary. Thank you for your prompt response. Best regards, Berthold Kabelitz.

In early December, I purchased a round-trip ticket from Paris to Barcelona under the reference YEL26C for over [redacted] euros, including 2 bags each way. Upon check-in on 1/10 at the Vueling counter, only one bag was displayed on the screen, despite my ticket showing 2 bags. The agent directed me to your customer service counter. Agent Douglas refused to acknowledge my situation and insisted I pay for an additional bag, advising me to seek reimbursement from my travel agency later. I expressed my surprise at having to pay for a second bag considering the high price I paid, well above the usual rates. I mentioned that under these circumstances, I would have chosen Air France or Iberia. Douglas reacted aggressively to my request, threatening to involve security and ban me from the flight. Shocked by the treatment I received and the agent's disproportionate reaction, I had to purchase an extra ticket for an additional bag. I am requesting a refund for this forced purchase and seeking assurance that my return ticket indeed includes a second bag allowance. Sincerely, Tanguy Delcros

I need guidance on submitting a medical certificate for a refund with Vueling Airlines. The option to attach the certificate via email is not working as the email bounces back. I have been attempting to reach a Customer Service representative for three weeks, but all attempts have failed. The information provided always directs me back to Customer Services, which doesn't offer solutions tailored to my issue. I am eager to claim a £[redacted] refund but finding the process extremely frustrating.

My luggage went missing on Vueling flight VY2912 from Barcelona to Bordeaux on Sunday, October 1st. I filled out a lost luggage form and have a PIR number BODVY13873. I've been dealing with Aviapartner Lost and Found Bordeaux to recover my luggage, but their customer service has been extremely disappointing. They have provided false information about when my luggage would be delivered, causing me to miss my train to Lyon. Despite their promises, my luggage has not arrived, and they have not confirmed if it will be sent to Lyon. I urgently need Vueling airline to intervene and resolve this situation promptly. This experience has been frustrating and stressful. I can forward the email correspondence with Aviapartner Lost and Found Bordeaux for further context. Your immediate attention to this matter is greatly appreciated.

I have submitted a claim for the denied boarding, Case ID [redacted]1, and received compensation of [redacted] EURO for the inconvenience. However, the rescheduling of my overbooked flight by your airport staff was handled poorly. Despite being offered a flight 24 hours later or a full refund of [redacted].99 EURO, there seems to be a discrepancy as I have only received the compensation for the denied boarding so far. After detailing my complaint through email, I was disappointed to receive a generic response with a request for bank details. Despite emailing a follow-up a week ago, I have yet to hear back regarding the outstanding refund. I urge for a prompt resolution to this matter and the issuance of the promised [redacted].99 EURO refund for the flight inconvenience as per the earlier agreement.

Hello, I'm Liu Fangxiao. I accidentally purchased the same ticket twice from your company (Flight Number: FR3142) due to an issue with the skyscanner software. I made the purchases on October 5th and 6th. Could you please refund the ticket bought on October 6th? I would appreciate your prompt assistance. Thank you!