Vueling Airlines Customer Service Issues

I had a troubling experience at Gatwick airport when my husband, who holds a Gambian passport, was denied check-in for our flight to Banjul via Barcelona due to not having an airport transit visa, which we were unable to confirm with Vueling due to not being able to speak with a representative. This has caused us to miss our flight and lose over £[redacted] on the ticket, as well as endure a long drive to the airport in the early hours of the morning. I am now wondering if I am eligible for a refund on the fare paid. - David Gomez

I was denied check-in at Gatwick because I have a Gambian passport and was not allowed to transit through Barcelona airport without an airport transit visa to catch my connecting flight. I tried calling Vueling multiple times to clarify the visa requirements but couldn't reach a person. It's been very frustrating. 1. Is there any compensation? 2. Can Vueling improve access to their customer service team directly by phone or email for proper complaints? Thank you, D. Gomez.

Hello, a few days ago, I made a reservation for a flight from Mallorca, Spain, to Cairo, Egypt, scheduled for 10/04/23. However, my mother also booked a flight for me to visit her in Poland on the same date. As my ticket does not include insurance, I would like to request a refund or partial refund and to cancel my reservation due to this unforeseen circumstance. I appreciate any assistance with this matter. Thank you. Name: Zain Ammar Hejazi Reservation code: GLS9VX

I have a booking with Vueling Airlines and have requested a refund. I need some extra documents related to my refund request. Vueling Airlines advised me to reach out to customer service if I haven't received an email from them. However, I have been trying to contact them at their customer service number, but I only receive an automated message and can't speak to anyone. Are there any alternative ways to get in touch with them? Is there an email address available for direct contact?

I have a booking with Vueling Airlines and requested a refund with reference no. [redacted]7. However, I still require additional documents for my request. Vueling instructed me to contact customer service if I did not receive an email. Despite numerous attempts at their customer service number, I have only encountered an automated message with no one available to speak with me. I am seeking an alternative method to get in touch with them. Is there an email address where I can directly reach out to them?

Hello. I'm a resident of Cyprus and I am looking to travel to Barcelona in August [redacted]. Some friends recommended Vueling Airlines, but I cannot find flights for those dates on their app. Could you please let me know when flights from Larnaka Airport to Barcelona Airport for August [redacted] will be available on the Vueling app? Thank you. Stelios Hadjinikolas.

After checking in my luggage for my flight from Rome Fiumicino to London Gatwick on 23/08/23, unfortunately, my luggage did not arrive at the destination. Despite trying to reach a customer service representative, I have been unable to get through via phone as the UK service seems to be ineffective. It has been 20 days since my luggage went missing with no progress. I've attempted to claim expenses incurred due to this issue, but the website continually redirects me to the same page, making it impossible to proceed. The lack of communication with an agent is frustrating, and there seems to be a lack of customer care in resolving this matter. The PIR code for my lost luggage is LGWVY16665, and the flight number is VY6224.

Hello, I recently experienced a lost luggage mishap during my Vueling Airlines trip from Crete to Dublin. Regrettably, my checked bag, for which I paid an additional fee, went missing during my layover. After a few weeks, my bag was located and later forwarded to me in the United States. In light of the significant inconvenience caused by this situation, I am requesting a refund for the checked bag fee. Please find the incident particulars attached. Thank you! Andreea Vueling account email: [redacted] Booking reference: IMZ6TX Flight details: Crete to Dublin with a layover in Barcelona Lost bag location: Barcelona Airport (BCN) Missing bag reference number: DUBVY11039 Checked bag fee: 88.00 EUR (Receipt provided)

My flight from Brussels to Barcelona experienced a significant delay, which caused me to miss my connecting flight from Barcelona to Boston. Upon arrival in Barcelona, I was rebooked on a flight to Boston for the next day, resulting in me missing a day of work. During my 24-hour stay in Barcelona, the airline arranged for accommodation and transport to the hotel but failed to provide transportation back to the airport the next day. As the delay caused me to arrive at my final destination more than 3 hours late, I am seeking appropriate compensation for the inconvenience.

I have a booking with your airline on the 4th of October from London Gatwick. I'm wondering how far I can take my double buggy, which is a Joie Aire double pushchair. Can I bring it all the way to the boarding gate, or will I need to check it with my luggage? My son is under 2, and it would be difficult for me to manage if I have to check it in. Thank you.

After the 21-day legal waiting period, Vueling is preparing to compensate me for a lost suitcase, which is a positive development. However, my concern now is that I have been unable to convey to Vueling through their contact channels that the suitcase contained belongings for 4 individuals. I am seeking appropriate financial compensation considering this information, beyond the standard compensation for one person. Although I provided detailed information on Vueling's page about the contents of the suitcase, specifying items for both men and women, I have not received any response. I am looking for a way to communicate directly with a Vueling representative to address this matter, as the entire process has only involved interactions with their chatbot, and I am concerned they may close the case without addressing my concerns.

I had originally booked a flight from Geneva to Barcelona on the 16th of September with the booking number KH6DVW. On the evening of the 15th of September at 8:03 p.m., I received an email offering a discount code to change my flight. I accepted the offer and opted to change my flight for the following morning of the 16th of September from 10:10 to 11:45. This change aligned with my existing hotel booking. After confirming the flight change, I received an email from Vueling at 8:29 p.m. stating that my flight was confirmed for the morning of the 17th. During the process, there was no communication from Vueling indicating that my travel date would be altered. According to their policy and guidelines section '3.4,' if a customer responds to an offer after the time slot is full, the original booking should be honored.

My luggage was delayed on airline VY8009 flight on July 27th from Paris Orly to Barcelona El Prat. Orly airport then sent the luggage to Barcelona on July 28 via airline VY8001. However, when I contacted the Barcelona lost baggage office, they informed me that the luggage is not in Barcelona without providing further details. Vueling Airline only offered me [redacted] euros, but the total value of my luggage and its contents is [redacted] euros. The Property Irregularity Report (PIR) number is BCNVY34771. I am seeking assistance in locating my luggage or receiving a reimbursement of [redacted] euros.

I recently flew with my husband for the first time with your airline on September 14th from London Gatwick to Barcelona at 2:30 PM. I encountered an issue with my hand luggage at the passport and boarding desk. Despite it being approved in the queue, I was charged for it being too big. The staff member on duty was rude, aggressive, and unprofessional, even refusing to measure my bag. This incident caused me distress as I was threatened and felt mistreated. The situation was exacerbated by the lack of a senior staff member to escalate the matter to. The behavior of the staff member was witnessed by others, and I have video evidence to support my claim. I request that this issue be addressed as it tarnished what was supposed to be a special trip for our 10th anniversary. I hope that this feedback will help in improving customer service standards. Thank you. - Niki Cowen

Dear Sir/Madam, I hope this email finds you well. My return flight from AMS to LIS on November 30th and December 3rd, with flight numbers VY8435 and VY8436, booked under the code AGF76G, has been rescheduled. Unfortunately, the new timing no longer fits my travel plans, which were tightly scheduled. Regrettably, I now need to cancel my flight and request a refund. Your assistance in this matter would be greatly appreciated. I eagerly await your prompt response and resolution to this issue. Best regards, Yu

Hello Vueling customer service team, I have made a booking for Marlon Lopez Holden from Ibiza to Rome with a layover in Barcelona on Monday, October 9th. The flight numbers are VY3511 at 14:20 from Ibiza to Barcelona, and VY6112 at 16:35 from Barcelona to Rome. Unfortunately, I am unable to retrieve the booking confirmation email or reference number as there was a typo in the email address it was sent to. I kindly request that you resend the confirmation email and booking reference number to the correct email address: [redacted] I would appreciate your assistance on this matter. Thank you.

I am seeking assistance with a Vueling flight scheduled for January 6th, [redacted], departing from Barcelona to Stuttgart at 12:45. While attempting to make a booking on the Vueling website, I encountered technical difficulties that led me to the eDream website unintentionally. Despite not intending to book with eDream, due to the technical issues, a booking was made. My eDream-Booking number is [redacted]0. As we had already booked the same flight directly on the Vueling website, this has resulted in a double booking. Efforts to cancel directly with eDream were unsuccessful, as they advised to make changes through Vueling. I am reaching out for assistance in canceling one of the bookings. Thank you.

My booking code is TID6TW. I have a flight from Lanzarote to Barcelona on September 26. Today, I attempted to check-in as requested by the airline and mistakenly purchased an extra cabin bag. I unintentionally booked a 1 Plus Seat at 9:57 am, thinking it was the only way to add a cabin bag. I've been struggling for an hour with the Vueling app, which is not functioning properly. Despite three unsuccessful call attempts, I managed to connect with customer service representative Maria Victoria through a chat. Although she was polite, she couldn't rectify my error. I believe I should be able to obtain a refund for the extra cabin bag as I only need one. Kindly consider refunding the inadvertent purchase of the 1 Plus Seat. Please assist me with this matter. Thank you. - Susan

I have a flight booked from Berlin to Barcelona on September 23 with booking reference ZFMKUC. There is a minor spelling error in one passenger's name. It should be changed from AMARJIT kaur to AMARJEET kaur due to an autocorrect mistake on my phone. I would appreciate it if you could correct this error to avoid any issues during the trip. Thank you in advance for your assistance.

I traveled to Spain on September 15th with my children and family. Unfortunately, the flight was delayed last minute, causing us to miss our transfers. We spent around 4 stressful hours at the airport. My children were tired, and my mother was distressed. There was no assistance available, and the experience was awful. I was particularly upset to find my damaged pram after the ordeal. I attempted to file a complaint, but no one directed me on where to go or who to speak to. I am very disappointed about the condition of my pushchair.