Vueling Airlines Customer Service Issues

Hello, I flew from London Gatwick to Malaga on August 11, [redacted], and checked in 2 bags. Unfortunately, upon arrival, only 1 bag was received, while the other is missing. I contacted the lost and found at Malaga Airport and was given a reference number AGPVY59359. It has been more than 48 hours, and I have not received any updates, which is disappointing. I am unable to reach anyone at Vueling as there are no contact numbers available. Can someone please assist with this matter and provide an update? Raj Harash

Hello, I am writing to request the cancellation of my flight scheduled for September 27, [redacted], due to unexpected health issues that require surgery. I understand the importance of providing advance notice for operational purposes and appreciate your understanding. I have always valued your excellent service and hope for a positive consideration of my request to cancel without any additional fees. I am prepared for any required paperwork or procedures necessary for this cancellation. I look forward to your prompt response so I can make necessary adjustments. Thank you for your attention to this matter. Sincerely, Rafal Sulkowski

Hello, I have reserved flights for myself and two companions from Berlin to Barcelona departing on August 22nd and returning on August 27th. Regrettably, I made an error in my email address, leading to a lack of confirmation for my reservation. Kindly update the email address from [redacted] to [redacted] and send me a fresh confirmation for my reserved flights. As I am unable to access my booking, the booking number remains unknown, preventing me from seeking assistance via phone support. If there are alternative solutions to address this matter, please advise.

Good morning, I am writing to report my lost luggage incident at Rome airport. Upon arrival on flight BY6229 from London Gatwick to Rome at 1.30pm local time, three suitcases belonging to my family were missing. We were not given a PIR number by the airport staff. The baggage tag numbers are as follows: - 0030VY611368 for Oliver Tatton - 0030VY611513 for Nikola Tatton - 0030VY611434 for Georgina Wilson Despite my travel company also submitting a report, we have not received a PIR number. We urgently need assistance as we are on our holiday without any personal items. Our fellow travelers are facing similar challenges with the airline's lack of support. Please provide us with a PIR number promptly. You can reach me at [redacted] or +[redacted]31. I am eager to complete any necessary missing luggage reports. Thank you, Georgina Wilson

Dear Vueling, I hope you are doing well. I wanted to inform you that my luggage went missing on July 26th during my flight from Milan to Barcelona. I have reached out via email several times with no response. This incident has caused me significant inconvenience as it happened during my trip to Africa, leaving me without essential items and medications. I kindly request assistance to proceed with my claim. Below are my details for your reference: PIR: BCNVY34703 Flight Number: VY6341 Bag Number: 0030VY758257 Customer Name: Xingxing Ye I would appreciate your prompt response to this matter. Thank you in advance. Best Regards, Xingxing

Two days ago, we were supposed to fly from Paris Orly to Hamburg at exactly 5:55 PM. After a 48-minute delay, we were finally allowed to board the plane. After waiting for another 1 1/2 hours on the plane, we were deboarded due to "technical issues." We then waited for 30 more minutes in the terminal until we were informed that the flight was canceled for the day. We all went back to the counter and waited for nearly 3 hours before our turn. There, we were told we would be taken to a hotel and fly out the next day (08/15/23) at 7:05 AM with no food provided until then. Arriving at the hotel, we could only sleep for 2 1/2 hours before heading back. We went to bed without any food since 3:00 PM. The next day, we were given 2 small croissants and 1 small chocolate bread. I am requesting appropriate compensation for both of us. Booking reference: WEBH5C.

To whom it may concern, I have been attempting to contact customer service without success. I'm hoping this message reaches someone who can offer assistance. On Monday, August 7th, our group flight from Bilbao to LGW (booking reference: LHMD9D, flight VY7292) was canceled last minute, causing significant inconvenience. Despite waiting in line for two hours, we were reassigned to a flight with a long layover and were promised accommodation and transportation which were never provided. Desperate, we searched for a place to stay, but due to busy season and limited options, we had to spend the night in an unsafe airport area. This situation was especially challenging for members of our group with health issues, like Charlotte W. recovering from surgery, and Olivia W. dealing with mental health concerns. The lack of support and basic necessities was unacceptable. I am requesting a full refund for the canceled flight and fair compensation for the distress and additional expenses incurred. We have receipts for the extra costs and seek acknowledgment of the inhumane circumstances we were subjected to. I await your prompt response, Georgina W.

I have been trying to get an update on my lost luggage since July 26th, but have not received any responses to my emails. My luggage went missing on my flight from Milan to Barcelona on 26/0, which has left me without essential items and medications for my trip to Africa. I am in urgent need of assistance with my claim. Here are my details: - PIR: BCNVY34703 - Flight Number: VY6341 - Bags Number: 0030VY758257 - Client Name: XINGXING YE I would greatly appreciate a prompt reply. Thank you in advance. Best Regards, xingxing

I am filing a complaint about the luggage tax charged at the airport. On the Barcelona-London flight, we were each charged 60€ per bag totaling [redacted]€ for both bags. The weight of our luggage for the round trip was 9.8 kg and 9.9 kg, which both fall within the limit. It's puzzling why we only encountered issues on one segment of the trip. During boarding in Barcelona, our bags were taken and placed in the hold despite containing electronics like batteries and e-cigarettes, which are not allowed in the hold. We tried to prevent this, but were unsuccessful. I am concerned that the flight attendant, Jorge, was rude and made threats. It's important to follow international aviation rules to ensure passenger safety. I previously reached out to Vueling about this issue and received a generic response. I am looking for a prompt resolution and hope to hear back soon.

I am trying to check in for my flight. Four of us are flying: myself, my spouse, and our two children. My flight is on September 17th, which is the birthday of one of my children. She is turning 2 years old. I purchased a seat for her under the assumption that being 2 years old requires her to have her own seat. However, when attempting to check in, the Vueling system states that she needs to be between the ages of 2 and 11. This is clearly an unusual issue, and I am unable to reach anyone for assistance.

Dear Vueling Customer Service, My family and I flew with Vueling (flight VY8174) from Barcelona El Prat airport (BCN) to Birmingham (BHX) on 1st August [redacted]. Unfortunately, upon arrival in Birmingham, one of our bags did not appear on the conveyor belt. We promptly reported the missing bag to the local baggage handling company. Despite several emails from you confirming the search for my bag, it remains missing according to the tracking portal. After waiting the required 21 days, I understand my baggage is now officially lost under the Montreal Agreement. I have receipts and bank statements totaling around £[redacted] for the lost items and wish to formally claim this amount as compensation from Vueling Airlines. If there are specific forms or documents I need to complete, kindly provide them or direct me to the appropriate link on your website. I have been unable to locate any reference points on your site for making such a claim. Feel free to contact me for any additional information needed. Best Regards, Stewart B. [redacted] [redacted] From: Vueling <[redacted]> Sent: 11 August [redacted] 07:06 To: [redacted] Subject: Stewart, help us find your luggage Your PIR number: BHXVY11703 Hi, Stewart: Our team is actively searching for your luggage. We apologize for the delay and would appreciate more details about your bag's contents to assist in the identification process. Please keep checking your phone for updates, and verify your delivery address is up to date. Thank you for your patience and understanding. Sincerely, The Vueling Team

I recently made a reservation with Vueling and needed to change the flight date right away. I attempted to use the online "manage booking" feature within the 24-hour window allowed for changes. However, the website did not calculate the fare difference correctly and added a new flight to my cart instead. After filling out their online message form and emailing [redacted] and [redacted], I received an automated email acknowledging my issue but have not received a resolution yet. Despite trying to rectify the situation promptly, I was unable to make the required changes in time. Due to time constraints, I ended up booking a new flight at full price while still hoping to resolve the initial change request. I am seeking either a refund for the mistakenly booked flight or a credit for future use as per Vueling's policy on changes within 24 hours of purchase.

During our return trip from Mallorca, we encountered an unexpected issue regarding our hand luggage. Despite paying €63 for 15kg luggage to bring on board, we were informed at the gate that it needed to be checked instead. To our surprise, we were asked to pay an extra €60 if we wanted to take the hand luggage into the cabin. This second payment seemed unfair, especially when we had proof of our initial payment. Our luggage was below 7kg, far less than the allowed weight. The inconsistent actions and miscommunication from the Vueling staff during both flights were frustrating. We are requesting a full refund of the €63 we paid for the 15kg luggage due to these circumstances.

I recently flew from Malaga to Barcelona and called Vueling customer service 48 hours prior to ask about carry-on costs and delays in purchasing them. I was told I could pay 20 Euros per bag until boarding. At check-in, they confirmed this. However, when boarding, I was told I had to pay 60 Euros per bag, even if they fit under the seat, and they were checked in as a penalty, despite overhead bins being empty. I reluctantly paid [redacted] Euros for four bags, but my luggage was still taken for checking. I am asking for an excuse and a refund of [redacted] Euros. This was my first flight with Vueling, and I'm disappointed by the conflicting information. I plan to share my experience on social media to warn others about this situation and the poor service I received.

I am writing to address an issue I experienced with Airline on my recent trip to Tenerife on August 16th. My booking code was SM7U5H, and despite booking seats on the 3rd row and paying for 4 seats, I was informed at check-in that my seats had been given to other passengers. I was then seated in the last row (row 32) with no window, excessive noise, overcrowding, and discomfort due to the inability to recline the seats. This situation was particularly challenging for me as a disabled individual who relies on the support of my family. The overall experience was disappointing, with limited access to food and drinks as supplies ran out. I hope that the airline can refund my seat bookings and provide compensation for the inconvenience caused.

I was instructed to wait aside by a ground crew member who rudely insisted I needed a visa to return to London from Barcelona (Flight VY7826). I explained that I've been residing in England for 23 years and do not require a visa. I found it frustrating that I could collect my boarding pass at the desk and pass through border control without any issues, only to face this trouble when boarding the plane. The staff should have a better understanding of passengers' passport requirements before making assumptions. I have never encountered this issue with any other airline. If the staff member had examined my passport more closely, they would have seen the necessary proof. It was unnecessary for me to have to show my settlement to validate my stay. This situation was unwarranted and bothersome.

Hello, I am pleased to share that my travel agent successfully contacted Iberia regarding our missing luggage. They have confirmed that the luggage is now in possession of Vueling and provided reference numbers for our bags (Ibzvy71981 and Ibzvy71987). I kindly request that the luggage be promptly forwarded to either OR Tambo International Airport or our address in South Africa at Milford Estate, [redacted] Seven Oaks Avenue, Farmall (Chartwell), Sandton [redacted], Gauteng. The description of the luggage includes a dark red suitcase secured with white cable ties and a dark blue K-Way backpack with black lining also closed with white cable ties. To provide further context, I flew from Lisbon to Ibiza via Vueling airlines on August 8th at 12:05. Despite informing Ryanair in Rome about the missing luggage, I was unable to open a case as they confirmed it was not loaded onto their flight. Subsequent attempts to contact Vueling via email and social media were unsuccessful. Below are our bag tags (VY378237 and VY378223) and flight details: Lisboa to Ibiza, VY 3647P, seat numbers 27A and 27B. Thank you for your assistance. Best, Initials

Hello, I have a GEC3GP reservation reference. I am scheduled to travel on 09/05/[redacted] with flight VY8461 (LIS/BCN), undergo a 1:15h layover in Barcelona, and then proceed to Cagliari with flight VY6164 (BCN/CAG). I have one checked baggage included in my booking. I need to inquire if it is feasible to transfer the baggage directly to flight VY6164 rather than retrieving it in Barcelona and undergoing check-in again. Due to the short layover, I am concerned I may not have ample time to complete the procedures. I am looking forward to a prompt and polite response. Thank you. Best regards, C. Gosamo

My son, Gabriel P., is currently in Amsterdam after traveling since August 1st. Unfortunately, his bag was not loaded onto the plane in Barcelona. It has an air tag inside and is now at the airport in Amsterdam. The airline is supposed to deliver it to his hostel, the Hans Brinker Hotel, but they have not done so yet. In that bag, he has life-saving medication. I'm reaching out for assistance as he only will be at this location until August 30. The Property Irregularity Report (PIR) number is BSL-VY [redacted]. The bag needs to be delivered to Kerkstraat [redacted]-[redacted], [redacted] GR, Amsterdam. Gabriel can be reached at [redacted]. Thank you for any help.

I would like to request a refund for the 50.00 € that was charged to me unknowingly by the Vueling Website. During my stay in Greece, I underwent Knee Replacement Surgery at the Athens Euroclinic Hospital and was hospitalized from 04.08.[redacted] - 20.08.[redacted]. I am now in Rome and need to catch my connecting flight to Mallorca to then head home to California. Despite this, I do not have any luggage to check for the flight. Can you kindly process the refund for the additional charge? Booking code: XK29JQ Dr. C. S. [redacted]