Vueling Airlines Customer Service Issues

After traveling from London to Barcelona on British Airways and then to Catania, Sicily on Vueling, my companions and I encountered a troubling situation. Upon arrival in Catania, the terminal had unfortunately closed due to a fire, which led to our bags being lost. Our only option was to report the issue to the lost and found department at the airport and complete a form. We are currently feeling quite doubtful about the chances of our bags being identified and returned to us. When we reached out to British Airways, they advised us that the last carrier is responsible, despite us booking and paying through them. Our attempts to contact Vueling's customer service were also met with difficulties, as the automated system requested a Property Irregularity Report (PIR) which we were not given. The situation has left us eager to have our luggage returned to us as soon as possible.

Dear all, My name is Muhammed Yueksel, and I traveled from Barcelona to Berlin on 07/25/[redacted]. Unfortunately, there was a delay, and my suitcase was damaged during the journey, showing many abrasion marks and a large crack. We reported the issue at BER Airport and obtained a damage report. However, when I try to input the given P.I.R number on the Vueling website, it keeps stating that the information is incorrect. Despite multiple tries and calls to Vueling, I eventually contacted the Swissport Arrival Service directly. They advised me to email them the details, as such problems are common with airlines. I am reaching out for your assistance as I was in a very difficult situation that day. Our luggage was delayed, causing distress to my heavily pregnant wife who was exhausted from the long journey. Subsequently, the suitcase arrived damaged. When I called the German call center, I was unable to communicate in German as there was no German-speaking representative available, which was frustrating. I kindly request a prompt response as I am running out of time. I possess the damage report but am unable to take any further action.

I flew to Madrid on Wednesday, July 26th from London Gatwick via Barcelona. Unfortunately, upon arrival, my suitcase was missing, and despite a week passing, it still hasn't been found. My reference for the report is MADVY35865. I am aware that I need to wait 21 days before making any claims for compensation for the lost suitcase and its contents. I was told that I can also claim 50 Euros per day for the expenses incurred in Spain while replacing the lost items. I am looking forward to your response. Best regards, Christina E I Tennant

Subject: Issues with Flight VY [redacted] - Departure at 17:25 I have encountered several problems with my recent flight booking experience. The online check-in process was confusing regarding hand luggage policies and I inadvertently ended up paying an extra [redacted]€ due to unclear options. The lack of a method to review and modify my choices added to the frustration. Moreover, I was unable to reach anyone via phone or online for assistance, and the flight also departed late. I kindly request a refund of the [redacted]€ I paid unnecessarily. Furthermore, I must highlight the unpleasant behavior displayed by the woman at the check-in counter, causing distress to both myself and my children. Your prompt attention to these matters would be greatly appreciated. Thank you.

Flight VY [redacted] - 17:25 Complaint #1: I had trouble understanding your hand luggage policy when checking in online. There was no way to review the hand luggage policy or add a second hand luggage option. Consequently, I had to pay [redacted]€ extra. I couldn't find a way to contact someone for help, and it seems the flight will be delayed. I request a refund of [redacted]€. Additionally, the woman at the check-in was rude, causing stress to my children and me. I look forward to hearing from you promptly. Thank you

I am experiencing issues with a flight change made by trip.com that has inconvenienced me. I traveled from Germany to Gambia Banjul with a layover in Barcelona. The change in the flight schedule from Barcelona to Banjul, moving the departure time up to 14:00, has caused difficulties as I arrive in Barcelona at 14:20. Despite my request for an earlier flight from Stuttgart being denied, trip.com only offered a new flight in 3 to 4 days or for me to accept the inconvenient change, which I find unfair. I also encountered problems with canceling pre-booked extra baggage after the flight change. Despite informing customer service and requesting cancellation, they did not comply, resulting in financial loss. This experience has left me disappointed in trip.com's customer service and their apparent disregard for customer satisfaction. I hope to find a better solution or an alternative flight through direct communication with the company.

I encountered a frustrating situation due to a flight schedule change made by trip.com, impacting my journey from Germany to Gambia Banjul via Barcelona. The new flight time from Barcelona to Banjul did not align well with my arrival time from Stuttgart, causing inconvenience. Despite my request for an earlier flight from Stuttgart, trip.com only offered alternatives with significant delays, displaying a lack of consideration for my preferences. This experience highlighted the company's inadequate customer protection and disappointing customer service, particularly when I requested to cancel pre-booked extra baggage after the flight change, resulting in a financial loss. I feel let down by trip.com's approach and their apparent disregard for customer satisfaction. I have reached out directly to the company to seek a more suitable solution or alternative flight arrangements.

I recently made a booking with Vueling for 4 flights - 2 adult and 2 children from Alicante to London Gatwick on 26th August [redacted]. The total cost was £[redacted], and the booking reference is VJ7L6Q. After receiving the confirmation email, I was surprised to find a full refund for the flights in my bank account today, August 3rd, which I did not request. I contacted customer service, and although an advisor informed me that we were no longer on the flight, I did not cancel nor request a refund, and there was no explanation provided. The flight I booked is still available, but now at a higher price. I am extremely frustrated with this unexpected refund and lack of communication. I would appreciate assistance in resolving this matter.

Hello, I recently traveled from OPO to MAD on a Vueling Codeshare flight operated by Iberia with three other passengers. I purchased my tickets through the Vueling website with the booking reference IN6JUE. Upon check-in, we were informed that despite paying for excess luggage and it being indicated in the booking email that each of us had a 23 kg checked luggage allowance, we were asked to pay 65 Euros per bag, totaling [redacted] Euros for three checked bags. The Iberia staff mentioned that Vueling codeshare did not process the payment and suggested I could claim compensation for this issue. Please advise on how to proceed with this. Thank you.

Yesterday morning, I booked a flight to London Gatwick and paid €[redacted].99. Two hours later, the same flight had been reduced by €70. This is my first time booking with Vueling, and it has been disappointing. Prices typically increase closer to the flight date, so discovering the price drop was frustrating. A friend interested in the same flight brought this to my attention. I believe it is unfair and would appreciate a refund for the price difference.

Subject: Correction Required for Passenger Name on Booking Reference CG3CJJ Dear Team, I am reaching out regarding a name correction needed for passenger number 1 on my reservation with reference number CG3CJJ. The flight is scheduled for August 16th, [redacted], from Alicante to Brussels. The correct first name for passenger number 1 should be "Abdeslam" instead of "Abd El Ilah." The error seems to have occurred during the booking process, as "Abd El Ilah" is actually my name. I booked the flight for my father, Abdeslam KASTIT, and my mother, Safia El Ghamry. I kindly request your assistance in updating the first name to "Abdeslam" and the last name to "KASTIT" for passenger number 1. Once this correction is made, I would appreciate receiving a confirmation email for verification purposes before proceeding with seat selection. I appreciate your prompt attention to this matter and thank you in advance for your assistance. Please feel free to reach out to me via email if further information is required. Best regards, [redacted]

On August 2nd, we were getting ready to board our flight from PMI to BCN, scheduled for 6:50 am. The attendant, Maria Reyes, was incredibly rude to my 15-year-old daughter regarding her carry-on luggage. Despite my daughter demonstrating that it fit in the trial container, Maria became visibly upset and frustrated about our carry-on bags. Despite explaining that our tickets included a checked bag each, she refused to listen. She threatened to charge all three of us for our carry-on baggage and insisted we pay [redacted] Euro for our daughter's bag. We are requesting a refund of the [redacted] Euro we were obliged to pay, despite our ticket clearly indicating a checked bag was included in the price. It's worth noting that the flight was only 20% occupied, so lack of space was not the issue.

I need to report an issue regarding flight VY6341 on August 3rd at 3:00 pm from Milano Malpensa to Barcelona Airport. My family experienced a significant inconvenience due to overbooking, leading to a 6+ hour wait at Malpensa airport, along with a distressing experience of mistreatment by the staff. Today has been a very challenging day for us. We were not only subjected to overbooking but also felt mistreated by airport staff, starting from the check-in counter to the gate. We felt like we were being blamed for a situation that was out of our control. Despite having our tickets printed at the gate, we were denied boarding due to supposed "system issues." Our tickets were inexplicably given to other passengers without a clear explanation, leaving us feeling helpless and frustrated. This treatment was not only disappointing but also disrespectful. My mother, who has a heart condition, was especially affected by the stress of the situation. The lack of empathy from the staff, including the indifference shown towards her distress, was deeply upsetting. Furthermore, receiving a voucher with only a code, without proper instructions, added to our ordeal. The confusion and inconvenience caused by this also contributed to our negative experience. I tried to seek compensation through the Vueling website but encountered difficulties due to a time restriction. I seek assistance in resolving this matter and ensuring we are fairly compensated. Thank you. Best regards.

Hello, I hope you're doing well. I'm currently experiencing an issue with my delayed luggage from my flight on July 29th. Upon boarding, I noticed my name was different on the boarding pass and a flight attendant manually corrected it. Despite booking my luggage as a carry-on for my flight from BCN to CAI, I was advised at the airport to check it in due to a system error placing me under a different booking. This mix-up resulted in confusion and inconvenience. I would appreciate a prompt resolution to this situation as it remains unresolved.

Hello, I received an email from Vueling regarding my flight booking KMW6RE for 4 passengers, including David Cope, Lisa Cope, Ella Cope, and Eli Bradley. Due to my daughter's panic attacks, I volunteered to surrender 3 seats at the airport. The check-in desk accepted this, and I ended up occupying one seat while the other three were reassigned to other passengers. I am requesting a refund or the option to use the value of the 3 surrendered tickets for future flights to Barcelona, as per the email offer I received. Thank you in advance. Regards, David Cope

Subject: Refund or Future Flight Credit for Surrendered Seats Dear Vueling Customer Service, I want to address an email I received regarding my upcoming flight on August 4, [redacted], with booking reference KMW6RE. Originally, I booked seats for David C., Lisa C., Ella C., and Eli B. Due to my daughter's health, I surrendered three seats at the airport, which were allocated to other passengers. I was instructed to contact Vueling for any refund or discount related to this change. I respectfully request a refund for the surrendered seats or the option to utilize the value of these tickets on future flights to Barcelona for my family's visits to Spain. I appreciate your prompt assistance in resolving this matter. Thank you, David C.

Dear Customer Service, I am reaching out to address an incident regarding an unexpected luggage fee that my companion and I were charged for during a recent flight with Vueling Airlines. During our journey from Valencia to Amsterdam on 7/9/[redacted] with the booking reference [redacted] and flight number VY8353, we encountered an issue with a sudden fee for our carry-on suitcases that were in compliance with the airline's regulations. Despite no issues on our outbound flight, we were surprised with a 60 euros per suitcase fee (totaling [redacted] euros) only on our return journey. This fee seemed unjust as our luggage adhered to Vueling's guidelines, and we were the only passengers singled out for this charge. While I am not looking to escalate this matter legally, I am respectfully requesting a full refund of the [redacted] euros paid. I trust Vueling's commitment to fairness and customer satisfaction and hope for a swift resolution. I appreciate your attention to this issue and look forward to your response. Thank you, D.J.

Hello, We were supposed to fly from Rome to Split on July 26, [redacted], but flight FEFW3M was cancelled, and we submitted a claim for compensation. I recently received a confirmation and a request for my IBAN for the payment, but noticed that the request for one of the passengers is missing. The case number is [redacted]1 for Tonči Jaman. I mistakenly entered the email as [redacted] instead of the correct email, [redacted] When I tried to use the link from another claim and entered the case number, it showed that it doesn't exist or has expired. However, the virtual assistant mentioned that the confirmation was sent to the email we provided (albeit the incorrect one). How can we rectify this issue?

Hi, We were supposed to fly from Rome to Split on July 26, [redacted]. However, the flight FEFW3M was cancelled, and we have filed for compensation. Today, I received a confirmation and a request for IBAN to process the payment. Unfortunately, the request for one of the passengers is missing. The case number is [redacted]1 for Tonči Jaman. I mistakenly provided the email [redacted] instead of [redacted] When I use the link from another claim and input this number, it says it does not exist or has expired. The virtual assistant mentioned that a confirmation was sent today to the email we provided (which was a typo). How can we rectify this error?

I'm having trouble registering our compensation claim on the Veuling website. Our details were not accepted. On 7 August, Vueling Airlines canceled our flight VY7292 from Bilbao to London and didn't provide the promised hotel accommodation, leaving us stranded at Bilbao airport. The compensation page on their website doesn't recognize our booking for the entitled compensation. Email: [redacted] Booking references: KK4QMK, OGI7XM We are seeking [redacted] euros each for the 22-hour delay reaching our destination, as well as reimbursement for taxi and accommodation costs. How can we submit receipts for reimbursement? Best, William Flatau +44 7[redacted]34