Vueling Airlines Customer Service Issues

I am submitting a report about my lost baggage on the Barcelona-Palma de Mallorca flight on 15.07.23, VY3910, departing at 14:25 with Vueling Airlines. My baggage contains important and expensive items like new clothes, shoes, and other belongings totaling around [redacted] euros. Despite providing all the details, I have not received any information about its whereabouts. It's been over a week with no updates, causing me distress as I had to replace items during my holiday. This experience has been unexpected and troubling. I urge you to investigate this matter thoroughly to prevent similar incidents in the future and seek compensation for the inconvenience caused by the delay in returning my baggage. I hope to be reunited with my belongings soon. Thank you.

I am reaching out regarding my daughter's upcoming flight on July 2, [redacted], from Naples, Italy, to Barcelona and then to Jerez. I have her authorization to handle this matter on her behalf. I can provide the delegation document via email upon request. I encountered two issues with her booking. Firstly, I believe there was an error in the baggage fees I was charged. I paid [redacted].00 Euros for her to check in three pieces of luggage. However, based on the weight limits and standard fees, the total should not have exceeded [redacted].00 Euros. Additionally, two of the bags, ticket numbers VY667095 and VY667034, seem to be lost in transit. Only one bag, ticket number VY667074, arrived at Jerez Airport. Despite filing a report and searching at both Naples and Jerez airports, the missing bags have not been located. I am seeking clarification on the correct baggage fees and reimbursement if overcharged. Furthermore, I urgently need assistance in locating or compensating for the missing luggage, which contained important military uniforms and newly purchased items from a NATO mission. Thank you for your prompt attention to this matter. Sincerely, Kathryn Ritaac

I am submitting this report about my lost baggage on the Barcelona-Palma de Mallorca flight on 15.07.23, VY3910 at 14:25 with Curling Airlines. I urgently need my baggage as it contains important and valuable items. The entire contents of the suitcase, including new clothes, shoes, and other belongings, are valued at approximately [redacted] euros. Despite providing a detailed description, I have not received any information regarding its whereabouts. I was forced to purchase new items during my holiday due to the loss. This experience has caused me significant distress, as I have never encountered such an issue before. I kindly request a thorough investigation to determine the cause of this incident and prevent similar occurrences in the future. I am hopeful that my baggage will be returned promptly.

I am looking for assistance in locating my bronze, medium-sized luggage featuring a FLAMINGO LABEL attached to a black ribbon. The luggage contains various items: - Tiger long dress - Beach red dress - Long pink skirt - Off-shoulder knot front crop blouse - Blue sport set (1 shorts and 1 top) - Long summer green dress - White short summer dress - Off-shoulder long blue summer dress - Clear strap sandals with Rhinestone decor - White women's sandals with studded platform decor - Coral high heel shoes - Black Puma sneakers - Unblown balloons - Crisscross tie pink top - Rhinestone-decor pyramid-heeled sandals - Sunbathing oil with mango and coconut scent - Sun protection cream - 2 beer mugs I appreciate any help in locating my luggage. Thank you.

Reference #: DBVVY13630 Hello, I am currently experiencing issues with my missing luggage since 7/21. I have used an AirTag to track it, which indicates that it's still at the Rome, Italy (FCO) airport. My name is R. Goerisch. I'm becoming increasingly concerned as I have more than 10 days left of travel and the daily compensation provided does not cover even half the cost of my essential items. Additionally, my friends' luggage checked in at the same time and under the same reservation has arrived, while mine is still missing. Please examine the photos and details of my case to assist in resolving this matter. Thank you.

I have a booking number LH9UGW. I checked the flight schedule for 1 adult and 1 child and confirmed the price of [redacted].99 euros on the final screen. I added luggage and selected seats for 1 adult and 1 child, but when I completed the payment with my card, it was only processed for one adult. I've attempted to rebook with my child, but it doesn't allow double booking. Could you please assist me with canceling the reservation for one adult? Thank you.

Booking number LH9UGW I was searching for flight tickets for myself and my child. The final screen showed a total of [redacted].99 euros, including luggage and selected seats. However, when I made the payment, it only charged me for one adult ticket. I attempted to make another reservation for my child separately, but I couldn't book it due to double booking restrictions. I would like to cancel the reservation for the extra adult ticket. Can you please guide me on how to proceed? Thank you.

I have a voucher expiring today on the 25th of July. Unfortunately, when I finally found a suitable direct flight, I discovered that my voucher had expired. I am disappointed with the limited direct flight options on your website. The last reminder I received was on the 10th of July. Due to COVID-19, I was unable to travel, and my money has been held for 2 years. I believe there should not be an expiry date in these circumstances. I lost 99.99 euros, and I kindly request a refund or the opportunity to book another ticket. I have screenshots as evidence. Please contact me via email. Booking Number: PBQJHC Thank you, Annamaria Palermo

Hello, I need some assistance with my cancelled flights from Malaga to Gatwick last December with Vueling, booked through lastminute.com. Due to a border force strike at Gatwick, my flights were cancelled. I've been trying to get a refund through lastminute.com, but they directed me to contact Vueling directly. Unfortunately, I haven't been able to find a way to reach Vueling. I tried emailing [redacted], but the email was undelivered. Any help would be appreciated. Thank you.

I've been trying to cancel my flight for a week now, but I haven't been able to do it through the manage booking page or virtual assistance. I don't have any special services booked, so it's been challenging for me to find a way to cancel it before my travel date today. I attempted to reach out to customer care via phone and email, but I haven't received a response. It's frustrating not to have a clear process for customers like me who booked a flight without additional services or specific reasons.

Vueling canceled my flight without informing me, resulting in additional expenses for an extra hotel night and transportation. I arrived at the airport to find no flight and Vueling declined compensation, redirecting me to Expedia, where I booked the flight. Expedia explained they do not get flight updates from Vueling and that Vueling should have notified me about the cancellation. I need advice on how to escalate this issue with Vueling. Thank you, Suzanne Morris

Good evening, On July 24th, I took a flight from Barcelona to Greece at 6:05 am with your airline. I checked in my baggage for which I paid 90 euros, but it was never loaded onto the plane. I am extremely upset about this oversight and the money I spent. I DEMAND THE RETURN OF MY BAGGAGE. The reference number is ATHVY10055 under my sister's name, KORDA. Please locate it at El Prat airport and arrange for its return. I am deeply dissatisfied with your handling of this situation. I will be waiting for an email regarding the retrieval of my lost personal belongings.

I traveled with my daughter from Gatwick to Valencia on 24/07/[redacted] with a scheduled flight at 8:10 pm. However, the flight didn't depart until 12:48 am on 25/07/[redacted] without any explanations or updates from the airline. Traveling with a child under these circumstances caused inconvenience to our host, who had to return to the airport in the early hours despite work the next morning. Missing dinner and dealing with a tired child made the experience more challenging. We seek clarification on the cause of the delay and why we were not informed. Additionally, we are requesting compensation for the disruptions experienced by both the passengers and our host family.

I have booked and paid for a flight from Gatwick to Malaga for a friend, but I entered her email incorrectly. It should read [redacted] The flight is with Vueling at 19:40 on 01/08/[redacted] from Gatwick and returns at 17:10 from Malaga on 08/08/[redacted]. The seat booked is 3F under the name Lynn Williams, and the full payment made was £[redacted].07. I tried to change the email myself, but it is not possible. Could you please resend an email with all the flight details to [redacted]? Thank you. Kind regards, Natasha Anderson.

I would appreciate more detailed information regarding your Business Class airfare options. My husband and I are contemplating using your airline for a round-trip journey from Los Angeles (LAX) to Barcelona in mid-October or early November. 1. Could you confirm if your Business Class includes fully flat reclining seats rather than angled seats? 2. Can you specify the seating configuration in Business Class on your planes? 3. Are meal services provided for Business Class passengers during the flight? 4. Do you offer amenities like pillows or blankets for Business Class travelers? 5. In the scenario where a passenger requires an additional carry-on suitcase specifically for medical supplies, may they bring it aboard without issues? This is crucial for travelers with medical conditions who need to keep their medications close. In my case, I may need the extra luggage space for bulky medical necessities on a long trip. I kindly request prompt responses to these inquiries to assist us in deciding whether to book our flights with your airline. Thank you for your attention to these matters. Warm regards, K. Feinberg

Subject: Urgent Assistance Needed for Booking LJHLRQ BCN-LIS on 30 July Hello, I am reaching out to express my deep disappointment with the booking process. Despite selecting the Optima option for 2 passengers, there was an error that led to me being charged for the Timeflexi option. This resulted in additional fees that I cannot afford, especially for checking in 2 luggage bags. I have no cabin baggage to carry onboard. I have attempted to contact customer service and sent multiple emails, none of which have received a response. Due to the lack of assistance, I was forced to pay an extra 45 EUR for baggage. I urgently require a refund for these erroneous charges. My original booking was for the Optima option. Your prompt attention to this matter is greatly appreciated. Thank you, Nalini

Hello, We had a connecting flight from Rome FCO to London Gatwick on 24/07/[redacted] with the following details: Date: 24/07/[redacted], Booking number: PKW6PN, Flight number: VY [redacted], From: Roma Fiumicino, To: London Gatwick, Time: 18:30, Passengers: Frederico Meneses, Jeanette Sha. This flight was purchased through Mytrip.co.uk with order number: MEBTVC. Our flight was canceled, and after resolving it at the check-in vuelling area, we received accommodation for one night in a hotel and a new flight booked for the next day (25/07). The details for this new flight were Date: 25/07/[redacted], Booking number: PKW6PN, Flight number: VY [redacted], From: Roma Fiumicino, To: London Gatwick, Time: 18:30, Passengers: Frederico Meneses, Jeanette Sha. However, on the following day at the boarding gate, our names couldn't be found in the system when scanning the boarding passes. Despite efforts with customer support, we were unable to board the flight. We are requesting a full flight refund for both passengers and potential compensation for additional transportation costs due to late arrival at Gatwick.

Hello, I'm Nils Moeller, and my booking number is EB51HY. I have encountered an issue with one of the passengers' names on my booking. Instead of "Oliver," it is listed as a nickname "Olli" due to an error on my part. I attempted to rectify this online but was prompted to reach out to the support center for assistance. Therefore, I am reaching out to seek your help. If it is within your ability to correct the name from "Olli" to "Oliver," I would appreciate it. If not, I would like to know if canceling the booking to rebook with the accurate details is an option. I appreciate any support you can provide in resolving this matter promptly. Warm regards, Nils Moeller

Dear Support Team, I am reaching out via email as I have been unsuccessful in contacting you through other means due to the system not recognizing my booking number. Our situation involves a connecting flight from Rome FCO to London Gatwick on 24/07/[redacted] with the details provided below for passengers Frederico Meneses and Jeanette Sha. The flight was purchased through Mytrip.co.uk, Order number: MEBTVC. The original flight was cancelled, and even though we were provided a hotel stay for the night and rebooked for the following day, we encountered issues at the onboarding gate with our new flight on 25/07/[redacted]. Despite having boarding passes issued on-site, our names were not found in the system, leading us to book a new flight with another airline. We are requesting full flight compensation for both passengers and additional compensation for transportation costs due to the inconvenience caused by the situation. Thank you for your attention to this matter.

When booking and paying for our flights, no confirmation was received, so we assumed the booking was unsuccessful and made another booking. However, we later discovered both bookings went through, resulting in a double booking and double payment. We need assistance with refunds as there are 3 empty seats on our flights, VY8478 on September 13th, [redacted], from Barcelona to Oporto. Our reservation numbers are NDTF7P and EEUZMM. Your help in resolving this matter is appreciated. Thank you.