Vueling Airlines Customer Service Issues

Hello, my name is Ana. I had a flight scheduled for July 1st, but there was a schedule change, so I switched to an afternoon flight on the same day. Unfortunately, the airline changed my flight again, this time to a different day which doesn't work for me as I need to travel on July 1st, [redacted]. I've been trying to contact the airline for a refund for the past three weeks without success. Please refund the amount for the booking with confirmation number CDFV2M. You can reach me at [redacted] Thank you.

Hello, I am scheduled for a flight to Lisbon at 6.30 am today. I purchased my ticket from the Vueling official website a week ago. When I attempted to check in online, I encountered difficulties and was instructed to go to the counter. Upon my arrival at the airport at 5.30 am, I tried to obtain my boarding pass, but was informed that check-in had closed. I was directed to customer service, where I was told that the plane was fully booked and there were no available seats. I was required to change my ticket for the evening flight at an additional cost of [redacted] euros. I am dismayed by how my ticket was oversold and the subsequent charges for a new ticket. It feels unfair and perhaps deceitful. I am unsure how to proceed and recover the extra money I have spent. Thank you, Prabhat Subedi

Hello, we were kept waiting for a vehicle to transport us to the plane for over 20 minutes. They refused to open the door to let in some fresh air. People were experiencing anxiety and at risk of fainting due to the heat and lack of airflow. We should not have been boarded if the plane was not ready. We were supposed to leave at 12:15, but they are still waiting for another vehicle with people who will be flying with us.

I recently flew from Barcelona to Split with a layover in Rome using Vueling Airlines. It seems my luggage may have been left behind in Rome, and I have not received any updates since July 7. When I reported the loss in Split, they filed a report along with my friend's missing luggage. Despite finding my friend's luggage, mine has yet to be located. I am extremely unhappy and frustrated with the lack of assistance and information provided. My luggage description includes being black, hard-shell with broken handle zippers, and the brand is Delsey. I kindly request a check of the lost and found at the airports for any updates on my luggage status.

While on VY3420 from Ibiza to Madrid, I experienced some confusion at check-in regarding my hand luggage. Despite paying 39€ through the app, I did not receive an email confirmation. Upon arrival, I was told by security that my bag couldn't be brought on board and had to pay an additional 60€. During boarding, another staff member insisted on stowing my luggage under the plane, even though overhead space was available. It was frustrating to pay twice for my hand luggage to be checked in.

Dear Team, I arrived at the Vueling check-in station at 8:15, an hour and twenty minutes before the scheduled departure, with no checked luggage. Unfortunately, we were unable to check in using the machines or online and were instructed to wait in line. However, the line did not move for about 45 minutes. After seeking assistance, we were informed about issues related to one traveler having a Hong Kong passport. Upon realizing our time constraints, I sought help from a more helpful staff member at the GGS kiosk, who informed me that the flight was overbooked, resulting in us losing our seats. Following the guidance provided by your staff, we missed our flight and incurred extra expenses. We had to rebook new flights, impacting our holiday time and causing us to lose a day. I feel it's unfair that we bear the consequences of the misinformation given by your staff. I kindly request compensation for the new flight (VY7831) and the missed day at the hotel. Thank you.

I am reaching out to report my lost luggage issue. I flew from Barcelona to Split with a layover in Rome on Vueling Airlines, and I suspect that my luggage was left behind in Rome. Since July 9th, I have not received any updates on its whereabouts. When I reported the lost luggage at Split Airport, they combined my report with my friend's missing luggage. However, while they have located my friend's belongings, mine are still missing. The lack of assistance and information I have received is disappointing. My black, hardshell Delsey suitcase with broken handle and zippers is yet to be found. I would appreciate it if you could check the lost and found at the airports involved and provide me with any updates. Thank you.

Hello, I need to provide more information on my situation: I attempted to book a flight via Expedia with Vueling airlines for $[redacted]. Upon checkout, a glitch increased the price to $[redacted]. I then successfully booked the flights through eDreams for $[redacted]. Unexpectedly, I see a $[redacted] charge from Vueling/Expedia that I did not authorize. I am trying to contact the airline to resolve this overcharge, but have faced delays and hold times on the phone. I have two sets of flights scheduled for myself and my friend, O.P., one at $[redacted] and one at $[redacted]. We only intend to keep the $[redacted] booking. eDreams booking reference for the reservation to keep: [redacted]7 Itinerary # [redacted][redacted] for the booking to cancel, from the Expedia app Travelers: A.N. and O.B.D.P. Flight details: Vueling Airlines ‌[redacted] ‌7:20 am from Barcelona, Spain (BCN) to Naples, Italy (NAP) Vueling Airlines ‌[redacted] ‌9:35 pm from Naples, Italy (NAP) to Barcelona, Spain (BCN) Thank you, A.N.

I have been struggling to check in for the past two days without success. Despite attempting to reach customer service via phone and text, there has been no response. When purchasing luggage before my departure from the UK on 12/07/23, I was unable to access priority booking with your company and was assigned seat 10c from Paris Orly to Dublin. I later bought priority booking and was given seat 3A as the company indicated I had no luggage. However, the app appears to either slow down or encounter connection errors, showing no change in seat assignment. With my upcoming travel on 19/07/23, I urgently need access to my boarding pass and related information through the app, which is currently not functioning properly. Please contact me at +[redacted]40 or email me at [redacted] Thank you, JS Thurston (Ms).

I reserved a round trip flight today from Cardiff to Alicante, departing on August 30th and returning on September 11th. I used my American Express card to pay the total of £[redacted].46. However, I have yet to receive a confirmation email for my booking. When I tried to access my booking through your website, it indicated that the information provided was incorrect. This has been quite frustrating, so I would prefer to cancel the booking and receive a refund. You can reach me at [redacted]

I recently encountered an unpleasant experience with an employee at Bilbao airport, whose employee number is [redacted]. When I asked for time to fix my large bag, she seemed unwilling to listen and made me feel anxious with her assertive tone. Witnessing her behavior, nearby individuals seemed embarrassed. Despite clarifying that I was not seeking confrontation but simply trying to manage my luggage, she continued to insist on her authority over my flight. During the incident, she even made derogatory remarks about my economical ticket, questioning my expectations due to its low cost. Her colleague appeared uncomfortable, while the remaining staff avoided acknowledging the situation. It was disheartening to witness such unprofessionalism, suggesting an opportunity for improvement in customer service within your company. I left without resolving the issue and with many of my belongings in disarray due to her approach. I hope this feedback prompts further training for her in handling diverse patrons respectfully. As an advocate against discrimination and closed-mindedness, I trust that my concerns will be addressed through a thorough investigation utilizing airport surveillance footage. Wishing you a pleasant day, and may these observations contribute to enhancing your customer service standards. Thank you.

Vueling changed my flights, offered a refund, and I provided my case number and banking information as requested. I was informed the refund would take 7 days. It has been 4 weeks, and I have yet to receive the refund. Despite multiple attempts to contact customer service, the only available number leads to an automated service without the option to speak to a representative, making it difficult to address my refund concerns directly.

Dear Customer Services Team, I am writing regarding a Vueling Airlines flight that was delayed or cancelled. According to the Court of Justice of the European Union in Tui & others v CAA, I am entitled to compensation under EC Regulation [redacted]/[redacted]. The details of my flight are as follows: - Booking reference: [redacted] - Passport number: [redacted]93 - Existing complaint reference: [redacted] - Flight number: VY6226 - Departure airport: Leonardo da Vinci–Fiumicino Airport, FCO - Scheduled departure time: 15/07/[redacted] 6:30 PM - Arrival airport: London Gatwick Airport, LGW - Number of passengers: 3 - Other passenger names: David Goodall, Trevor Jones I am seeking the fixed compensation as specified in EC [redacted]/[redacted] based on the cancellation of our return flight and the inconvenience caused. I look forward to a response within 14 days. If unsatisfied, I will consider further action, possibly legal. Sincerely, Mrs. L. Jones 13 East Drive, Watford, Hertfordshire WD25 0AH Phone: [redacted]

I booked my flight with Vueling on July 5th from Berlin with a layover in Barcelona. Prior to the purchase, I was unable to add checked luggage and was advised to do so at the airport. Unfortunately, the website did not offer this option. Consequently, I was charged 90 Euros at both airports, totaling [redacted] Euros for luggage on a connecting flight, which is unreasonable after paying 90 Euros initially. I am extremely disappointed in this double charge and the overall experience, including delays. I intend to share my negative feedback on various platforms. I request a full refund as this situation with Vueling has been incredibly frustrating.

Hello, I was informed of a delay with my luggage from my flight from Barcelona to Nuremberg on June 1st. I completed a PIR form (NUEVY11721) with Vueling to track updates. It has been over a month, and my luggage has not been returned. My case number is [redacted]5. Despite receiving compensation of less than [redacted] euros, my luggage remains missing, and the compensation does not cover the cost. I have been trying to contact customer service via email without success. I require a confirmation email of the lost luggage to proceed with my third-party insurance claim. Any guidance on next steps would be appreciated. Thank you.

I made a booking for a flight from LGW to Florence through e-sky for myself and my husband departing on the 7th of June and returning on the 12th of June. Unfortunately, my husband had a medical emergency and was hospitalized, so I had to cancel the flight on the 6th of June. E-sky offered me vouchers for a fee of £44.80, but I declined as this trip was for a special family wedding. I have filed a claim with my travel insurance company, and they require confirmation that I did not receive a refund or vouchers from e-sky. I have been unable to obtain this confirmation from e-sky directly. The passengers' names are Patricia Collis and Christopher Collis. I can be reached at [redacted] 65 [redacted]. Thank you. Patricia

Dear Sir/Madam, I need to report an issue with reservation AD97WS. The name Stjepan Vukoja was correctly entered during booking, and also appears in the confirmation email. However, during online check-in, the wrong name Luka Tomić is displayed. I request the name on the booking be corrected, as I am unable to change it due to financial constraints. Thank you and best regards.

Hello, I have reached out via email and utilized the refund option to address our situation, but I am also trying this avenue. On Sunday, July 16th, we were scheduled to depart from Barcelona to Brussels at 7:20 pm. Due to a flight cancellation, we were rerouted to Paris, stayed overnight, and then took an early morning train to Brussels for an urgent meeting and my travel partner's connecting flight to New Zealand. Our claim reference is Vueling claim nr. DF39181, detailing our expenses totaling around [redacted] euros for meals, hotel accommodation, and train transportation, which we believe should be reimbursed in full. I was only able to attach the new boarding pass, as the original was collected by Vueling staff. Subsequently, upon submitting the refund request and stating our belief that additional expenses should be covered, we were informed of a 75 euro service fee. We find this fee unjust given the significant inconvenience and expenses we faced. We are disputing this fee and insufficient refund offer of [redacted] euros. Kind regards, J.A.

While waiting to board the flight, a gate attendant tagged our bags. However, at the gate, another staff member stated we couldn't bring them onboard, even though we had first row seats and were in first class. We were asked to pay [redacted] Euros to check the bags, without them being properly weighed. After some back and forth, we were eventually allowed to take them onboard. The communication and treatment from the staff were inconsistent and the issue with the bags was unsettling. Despite ultimately resolving the situation, the overall experience with Vueling was disappointing. The handling of the situation and lack of consistency in the rules left a negative impression.

My reservation code is VFK2QP. I am disappointed to inform you that my flight for three people was cancelled today, leading to the cancellation of my entire trip. This includes the flight for three people, hotel expenses, and the rental car costs in the destination country, totaling around €1,[redacted]. I had made this payment in advance through OPODO. Moreover, I had to make arrangements for return transportation and rent another car due to the flight cancellation, incurring an additional €[redacted] charge. So far, the total cost of the cancellation is €1,[redacted] (excluding compensation for three passengers). I have calculated that the compensation fee is approximately €[redacted] per person, totaling €[redacted]. Therefore, I am requesting a refund of €1,[redacted] and the €[redacted] compensation, amounting to a total refund of €2,[redacted]. I have already consulted my legal protection insurance lawyer, who advised that you are required to reimburse all the paid costs and provide compensation for three people. Please reach out to me at your earliest convenience. Best regards, Elvin ljaic