Vueling Airlines Customer Service Issues

Dear Sir/Madam, We will be traveling with a group tour from Zurich to Barcelona on July 15th at 9:05 pm and returning on July 22nd at 6:30 pm. My son, J.J. Dob-23.02.[redacted], has a leg fracture and will need wheelchair assistance due to his plastered leg and walking aid. Could you please provide more information? Do we need to present a medical certificate for him? Thank you for your assistance in advance. Best regards, Family Joseph

Upon our arrival at the airport, we were informed that we didn't have seats on the plane. Our group of 11 got split, with 5 of us on the 8:10 flight and the other 6 left to hope for the next one. It is incredibly frustrating, considering we made the booking last October. We were assured by a representative that we would all receive compensation for the inconvenience, especially since we were warned of possible issues with our return flight. I have received 4 emails requesting details for compensation for 4 passengers, but what about the other 7 affected individuals? This experience truly impacted our weekend plans. I am also concerned about the delay in receiving the compensation, as I submitted my details a week ago.

On July 4th, I flew from London Gatwick to Paris with Vueling Airlines. The flight was delayed at Gatwick, and there was a wait to disembark at Orly airport due to a bus shortage. Unfortunately, this caused me to miss a crucial meeting. Today, on my return flight to London, I had an unpleasant encounter with a rude and aggressive check-in staff member who even threw my passport at me and held onto my boarding pass. It took over half an hour to get a supervisor who was not very helpful either. The issue stemmed from my carry-on bag, which weighed less than 5 kg. I was asked to pay 50 Euros, which I complied with. As I'm currently waiting to board the delayed flight back to London and experiencing yet another gate change, I feel compelled to seek an explanation and follow-up action from your company. Thank you. - Rabi

Hello, I have made changes to my reservation (Booking reference: VY8348, 1 passenger, passenger name: M. Drejka, departure on July 8th at 11:05 PM from I->ZRH) by updating my passport details and purchasing extra baggage allowance. I have also paid for the automatic check-in service to avoid going to the airport check-in desk. Despite being informed that I would receive a new boarding pass after the update, it has been an hour, and I have not received it yet. As I have already paid for the convenience of receiving a mobile boarding pass and bypassing the check-in desk, could you please email me the updated boarding pass? I would greatly appreciate your assistance in sending the mobile boarding pass to my email address. Thank you.

Due to a flight schedule change, I received an email offering options to confirm a new schedule, receive a credit, or obtain a direct refund. I chose the refund option due to not needing the itinerary anymore but couldn't find it in the Manage Booking section as mentioned in the email. Contacting customer service was troublesome as the chatbot wasn't helpful, and there was no direct line available. Attempts to reach them only led to automated responses. Despite multiple efforts over a month, no human assistance was achieved. International calls were costly, and there was no email address available for Vueling customer service. The original flight was scheduled for Tuesday, July 23, [redacted]. The booking code is XFGB8Z, and the new schedule is VY6251 on 11-07-[redacted] from FCO to ORY at 06:30 / 08:45. Requesting a refund is proving challenging, as the option isn't available, and the conversion to credit hasn't occurred as stated in the email. I'm hoping for a prompt resolution following the original payment method. Your assistance in handling this matter efficiently would be greatly appreciated.

Transportation Issue After Flight Diversion Adverse weather led to our flight being diverted from Manchester to Birmingham. Upon arrival at Birmingham Airport, passengers, including us, were informed that we would be transported back to Manchester by coach. However, after two hours of passing through Immigration and Customs, we found ourselves stranded outside the terminal along with many other passengers, lacking any information from airline staff or handling agents regarding the wait time for coaches. Despite a subsequent hour passing by, and feeling tired, hungry, and cold, especially considering my recent diagnosis of early Parkinson’s Disease, we were left without assistance or guidance. With no sight of the promised coaches or staff, we made the decision to find our own way home. Unfortunately, as trains had ceased operations for the night, we had no choice but to take a taxi, incurring a cost of £[redacted].00 due to the unexpected circumstances.

I made a booking for a round trip flight from Barcelona to Athens departing at 6:00am on July 12th for two people. The return flight is on July 18th at 12:00am with locator WDTWRF. I contacted Priceline within 24 hours to cancel, but they directed me to contact Vueling. I have been unsuccessful in getting the issue resolved. I am looking to cancel and receive credit for the purchase or future travel credit with Vueling. Despite emailing them, I received a response from GetHuman but haven't made any progress. I am seeking help in resolving this matter. Thank you.

My friend and I had booked a flight from Paris to Hamburg and had also paid 39€ for an additional 15kg luggage. However, when we tried to board the plane, we were asked to pay an extra 60€ because we hadn't checked in the luggage. This was not specified in the email we received after booking the extra luggage. We paid the additional fee, but the airline staff didn't acknowledge our proof. We even showed them the email confirming our payment for the luggage. It feels unjust that we had to pay extra without being informed clearly. We are hoping to get a refund as we believe we followed all the necessary steps. Our booking code was FLJTJH.

On Saturday, July 8th, we flew from Ibiza to Barcelona, Dubai, and Melbourne on Vueling flight VY [redacted]. We checked in two bags, but unfortunately, only one arrived at our destination. The missing bag is a red hard shell one with name tags for JUDY FICCA and luggage receipt number VY [redacted]. According to our air tags, it is still located at Ibiza airport. We have tried calling multiple times to Vueling and the airport but have had no luck in reaching anyone after over 50 attempts. The missing bag contains important medication that we urgently need. We are desperate for assistance and ask that someone please help us and get in touch with us promptly.

On Saturday, July 8th, we flew from Ibiza to Barcelona, Dubai, and Melbourne on Vueling flight VY [redacted]. Unfortunately, upon arrival, one of our checked bags did not make it to our destination. The missing bag is a red hard shell with the name tags for JUDY FICCA and luggage receipt number VY [redacted]. According to our air tags, it remains at Ibiza airport. Despite numerous attempts, we have been unable to reach Vueling or the airport after more than 50 calls. The missing bag contains medication that we urgently need. We kindly request assistance from Vueling to locate and return the bag. Please contact us as soon as possible.

I booked a flight with Emirates Airlines, including a connecting flight from Barcelona to Ibiza with Vueling. I attempted to upgrade my seat through Vueling's website but encountered an error. After contacting Emirates, I was informed that I needed to reach out to Vueling for the upgrade. When I called Vueling, they directed me back to Emirates stating that since the booking was made with them, they were unable to make changes. This situation is quite frustrating and disappointing, especially with our upcoming flight scheduled for Saturday, July 15, [redacted].

My sister, O. Cornelissen, is fighting for her life in the ICU. We don't know if she will make it. She had a flight booked for September 9, [redacted], from Amsterdam to Alicante at 7:20 with booking code U9I6MB. I need to cancel this flight. My name is Y. de Witte - Cornelissen, sister of Olga Cornelissen. Can you please cancel this flight and send me the cancellation proof via email for insurance purposes? I have already received the confirmation from Transavia for the return flight. The booking is under O. Cornelissen, 21-2-[redacted], and Mr. L.C. Belder, 14-5-[redacted]. I am not sure what additional information you need. My phone number is 06-[redacted]7.

Good morning, Name: Tracey Etsiakoh Booking reference: HBK1QY I recently made flight bookings but encountered some issues. Initially, I booked a flight from London Gatwick to A Coruna on Friday, July 14th. Subsequently, I booked a return flight from Santiago to London Gatwick on what I thought was Monday, July 17th. Upon attempting to check-in, I discovered that my return flight was actually booked for Monday, July 10th instead of the 17th. Despite contacting customer support, I was met with unhelpful assistance. The representative informed me that the flight had already departed and suggested filing a complaint, then abruptly ended the call without allowing further discussion. I am disappointed by the lack of helpfulness and care in handling the situation, especially considering the current financial strain. Consequently, I had to book another flight for my intended return date. I am confused as to why the booking system permitted me to book a return flight from a location I had not yet traveled to. Any assistance in resolving this matter would be greatly appreciated. Kind Regards, Tracey Etsiakoh

Dear Vueling Customer Service, I am writing on behalf of my client, Michelle, who was on flight VY8011 from ORY to BCN on June 3, [redacted], as an agent of Bluecross HK. The flight was significantly delayed, causing inconvenience and additional expenses during the trip. To process a claim with the travel insurance company, I require a detailed explanation for the delay. The information provided at the airport was insufficient according to the insurance company's requirements, so I kindly ask for a comprehensive explanation of the circumstances surrounding the delay. Any details regarding technical issues, weather conditions, or operational problems contributing to the delay would be appreciated. I understand that unforeseen events can cause delays and thank you for your help. A prompt response is essential for completing the insurance claim efficiently. Thank you for your support. Kind regards, Elvis Y. Email: [redacted] Phone: +[redacted]7 Booking Code: CFQNUZ

Hello sir/madam, On July 5th, I returned from Barcelona on flight VY8304. Upon arriving at Schipol, my bag was missing. It has been a week, and every time I call, I am told they are still searching. Due to my fractured shoulder, I packed special clothing with front openings and short sleeves. Additionally, some food items purchased in Barcelona are now ruined. I call daily but receive the same response. I hope for a prompt resolution. Looking forward to your reply. Thank you, Avtar Singh

On July 10th, I made a booking for flight VY8460 from BCN to LIS for July 13, [redacted], departing at 7:20 with booking code CDJ1JC. My payment of $[redacted].48 USD for the flight was processed on the same day. However, on July 12th, when I received the check-in details by email, I discovered a name misspelling issue. Despite several failed attempts to rectify this over the phone due to the automated system, I was unsuccessful. On the morning of July 13th, the day of my flight, I tried again to check in at the airport, but was directed to customer service. There, I was informed that my flight was not valid due to payment problems, which was puzzling as I had proof of payment on my credit card. They advised me to rebook, but no seats were available for the day. Around 6:30 am on July 13th, I received an email notifying me that my booking had been canceled due to payment issues, even though my payment had been processed on July 10th. This led me to book a new flight with another airline for $[redacted].00 USD at a later time. I am requesting a full reimbursement for the initial booking cost and the difference in fare for the new booking due to the unjustified cancellation by the airline, lack of reimbursement, and poor customer service response on the flight date. Sincerely, Jennifer L. [redacted]

After my luggage got lost during my June 8th flight to Bordeaux, I was contacted on June 24th that it was located at the Bordeaux airport. I requested for it to be sent to my home in Harare, but it never arrived before I left on July 1st for Miami. I haven't received any updates despite my emails. I am still hoping my luggage can be sent to me in Miami. The report number is BODVY13718 under the surname Tumbari.

Dear Sir / Madam, I am reaching out to address an issue regarding my recent booking with Airlines. Due to my mental health condition, I impulsively booked a flight but quickly realized I couldn't travel on the scheduled date of the 22nd. Upon attempting to cancel, I discovered I was not eligible for a refund according to the website. Despite numerous attempts to contact customer service, I faced continuous engaged tones. The website's request for medical documentation dated a month before departure is unreasonable since my flight is for next Saturday, the 22nd of July. As someone on disability, losing £[redacted] is significant, and I am in urgent need of a refund rather than flight credit. This incident occurred on 14/07/[redacted] and has exacerbated my anxiety levels. I kindly request a refund and not a credit, in line with my circumstances. Your swift attention to this matter is appreciated. Please respond to this email address for documentation purposes. Sincerely, L. F. I. [redacted] 22 Wharton Close, Neasden Lane London NW102TF

I was denied boarding on my flight from Spain to Italy even though I have a valid U.S. passport and did not overstay my Spanish visa. The gate agent and manager were unable to help, even though I carry dual U.S. passports. I requested compensation and a new booking for that day, but they claimed they could not assist. This seems to violate EU law. If this matter is not resolved promptly, I will need to contact my lawyer.

Good evening, I hope you are doing well. I am writing to report an incident that occurred on July 11th during my flight from Barcelona to Nice with VY [redacted]. My booking reference was MJCQ6A, and my name is Anna Kadushina. Traveling with my two-year-old daughter and our nanny, my daughter fell sick during landing, causing her to vomit and cry. Following safety protocols, we waited for the plane to stop before attending to her and cleaning the seat. Despite our quick actions, the cabin crew yelled at us, accusing us of being slow. This escalated when one flight attendant humiliated me about using wet wipes, claiming she never experienced such behavior with her kids. The situation worsened as we were blamed for delaying the next flight. This experience with a low-cost airline was incredibly upsetting, and I request an apology from your company, especially from the flight attendant in question. Such mistreatment is unacceptable, especially considering I live in the United States and expect better standards of customer service.