Vueling Airlines Customer Service Issues

Dear Vueling Customer Service, I am reaching out to discuss my reservation under reference number [LIZWKT]. I'm inquiring about the process for canceling the reservation and potentially receiving a refund for specific fees. I regret to inform you that my plans have changed unexpectedly, and I am no longer able to continue with the reservation. Therefore, I kindly request that you cancel the booking and provide guidance on how I can receive a refund for the airport tax of 53.36 EUR and the carry-on luggage fee of 48.00 EUR. I am aware that there might be certain policies and terms related to cancellations and refunds. If feasible, I would sincerely appreciate your assistance in reimbursing the charges mentioned above. I apologize for any inconvenience this may cause and thank you in advance for your prompt attention to this matter. Kindly let me know if there are any additional requirements for processing the cancellation and refund. I anticipate your response soon. Thank you for your cooperation. Best regards, Riza

I recently checked in for my flight from Barcelona to Amsterdam with reservation number GGNS9G under the name Camila Joaquim Modena. However, upon receiving the confirmation, I noticed that my boarding passes and confirmation were sent to a different email address, [redacted] My actual email address is [redacted] I never registered the provided email on my account and I did not receive the booking pass in my inbox. I am concerned that there might have been a security breach resulting in someone else having access to my boarding passes.

On May 30, [redacted], I experienced a loss of my checked luggage on a trip from Marakesh to Porto, Portugal with a quick layover in Barcelona onboard flights VY [redacted] and VY [redacted]. Initially, two bags were delayed, but one was returned to Porto within three days. Unfortunately, my bag is still missing, and despite contacting Vueling, they seem unaware of its status. My name is Jane Farrell, and my reference number is OPOVY19028 Galella. I would appreciate a prompt response as I await communication from Vueling regarding my missing luggage.

Hello Vueling, We booked travel with you through Sunweb, but we encountered an issue with the booking number when attempting to use your online check-in service. Sunweb informed us that they are unable to assist. We are traveling with a 1.5-year-old toddler full of energy, and it is crucial for us to sit together to have more space to move around. Unfortunately, on our first flight on June 8th, we were allocated seats in two different rows with middle seats. Although we were fortunate that some passengers agreed to switch seats, it was an unnecessary inconvenience. It is unrealistic to expect us to manage our toddler alone on a middle seat without inconveniencing other travelers. We would greatly appreciate it if you could assist us in booking two seats next to each other for our return flight on June 15th. We even considered booking an additional seat to have a full row, but it would be impractical if we were assigned three random seats. We hope for your understanding and assistance. Booking number from Sunweb: [redacted]

Dear Sir/Madam, I hope this message finds you well. My name is Gum Sun Choi, and my booking reference number is JG76KJ. I recently made a booking through Love Holidays for three people, but I mistakenly entered one person's name incorrectly by including two surnames. I contacted the customer service team and was charged £[redacted] for this correction. However, when I checked online, it stated that after 24 hours, changes incur a fee starting from 50.00 EUR per passenger each way, plus the fare difference. Upon contacting Vueling's customer service, they mentioned that the price discrepancy was due to an increase in prices. I believe that if prices have risen, they should be updated on the website as well. I kindly request a refund for the excess amount I was charged.

Dear Vueling, My husband and I had to cancel our trip to Barcelona on June 8, [redacted], due to a family emergency. We had booked through Booking.com with the following details: - Email: [redacted] - PNR Code: LBWQWY - Last Minute.com Confirmation Number: [redacted] - Travelers: Mrs. Deborah Cook & Mr. Antony Cook I am currently processing a claim with my travel insurance to recover the flight cost. Additionally, we paid an extra £[redacted] to Vueling for seat selection and priority boarding. I am requesting a confirmation invoice for this amount to submit to my insurance. I did not receive an email confirmation for this transaction, so I kindly ask for your assistance in providing one to my email address. Thank you for your help. Debbie Cook

Upon arriving at the airport on June 10th, we proceeded to the check-in desk, having been unable to check in online beforehand. Shockingly, we were informed that despite booking our seats back in October [redacted], there were none available for us. The check-in attendant advised us to head to gate 3 in hopes of securing seats if there were any no-shows. Despite being a group of 11, we decided to try our luck. However, upon reaching gate 3, we discovered that it was the wrong gate and hurried over to gate 33, where we found many others in the same predicament. With 46 overbooked seats, the situation seemed dire. I then received emails from Vueling at 7:16, far too late, informing us we wouldn't be accommodated on the flight we were about to board. The airline offered to put 5 of us on that flight, leaving the rest to chance on the following one. The chaos continued with transfer issues in Barcelona, leading to a [redacted] euro taxi fare due to missed shuttles. The stress we endured not only ruined our weekend getaway but also left us worried about our return flight. The lack of communication regarding compensation was equally frustrating, as promises were made but clarity on when and how remained elusive.

Hello, I have submitted a claim for my lost luggage with the case number MADVY35626. During my flight from Barcelona to Madrid on June 11th, my bags did not arrive. Despite expecting them for an overnight stay in Madrid, the luggage did not show up on June 12th. We returned back to Miami on the same day without our belongings. I have been informed that the bags have been located and are currently in Madrid. The ticket numbers for the two bags are VY810619 and VY810605, which consist of a large Tommy Hilfiger bag in blue. I would like to update the delivery information to have the luggage sent to my home address: [redacted] NW 91st Avenue Tamarac, FL 33[redacted] Thank you.

Dear Sirs, I had planned a trip to Alicante from Paris with a friend for an engagement proposal on the 16th of June. We chose Transavia for the outbound flight to surprise another friend flying with Vueling. Our return flight was booked on Vueling on the 18th of June (booking reference: BLNH6E VY8325). Unfortunately, we were robbed at the airport and couldn't make the flight, so we are unable to return from Alicante as planned. We are requesting a refund for the canceled flight, even though we did not purchase a flexible ticket. Thank you for understanding our situation and for your assistance. Best regards, Daniel

I purchased two roundtrip tickets to Cairo and Paris, each with a personal bag and a travel bag. My daughter recently had surgery to remove a tumor in her thyroid gland and cannot carry a bag without wheels due to health reasons. While leaving Cairo, the bags were accepted without issue. However, upon my return from Orly Airport in Paris, I was told I needed to pay for the personal bags because they were considered hand luggage. Despite trying to explain the situation and requesting to measure the bags, I was rushed and eventually charged [redacted] euros. I felt discriminated against due to my Arab or Muslim background and wearing a hijab, as the official refused to communicate in English even though I explained the circumstances. I urge the airline to investigate the incident, punish those responsible, and compensate my daughter emotionally. I have provided all necessary documentation for review.

I booked two roundtrip tickets to Cairo and Paris, each with a personal bag and a travel bag according to the reservation details. Sadly, my daughter had neck surgery for a malignant tumor in her thyroid gland's lymph nodes, making it difficult for her to carry a personal bag without wheels due to shoulder strain. Traveling from Cairo, no issues arose regarding our bags. However, when leaving Orly Airport in Paris, I was unexpectedly asked to pay for the bags, which I thought were compliant with the reservation's bag dimensions. The airport official treated them as hand luggage, demanding payment despite my explanations about our circumstances. This situation caused distress to my daughter, affecting her health and well-being. The demeanor of the official, who seemed unyielding, prompted me to believe there might have been discrimination based on ethnicity or religious attire. I'm seeking an investigation into this incident, along with an apology and reimbursement for the undue charges in the hope of preventing similar experiences in the future.

Dear Sir/Madam, I traveled from Lisbon to Paris Orly Airport on the 26th of April carrying a cabin bag under 10kg. To my surprise, I was asked by Vueling staff at the check-in counter to pay a fee for my cabin bag which other airlines have not charged me for before. I questioned the 15 euro charge and was informed that if I didn't pay, the bag wouldn't be allowed on board. I reluctantly paid. However, upon reviewing my expenses at home, I discovered Vueling had taken 50 euros from my account, which is unacceptable. I am seeking justice from Vueling and demand compensation for the unauthorized withdrawal. I expect a prompt resolution. Best regards, [Initials]

Good morning, my name is Ashish Gurung. I recently traveled from Venice to Lisbon with a layover in Barcelona. I had a single carry-on bag that met the size requirements in Venice, but upon boarding in Barcelona, the staff stopped me claiming it needed an additional payment. Despite the bag being under 10kg and compliant with carry-on regulations, I had to pay again. It was frustrating and upsetting dealing with the staff and having to make an unexpected payment for the same bag from Venice.

Our flight experienced an initial delay of 2.5 hours. However, upon boarding the staff had worked too many hours, leading to the cancellation of the flight. Passengers were instructed to deplane and head to the baggage claim area, where limited information was provided by a staff member. Later, we were directed to the boarding gates where, hours later, we were given dinner vouchers with no further updates. It was 11:00 on a Sunday night, and we were left stranded without a hotel reservation or clear communication, more than 5 hours after our original flight time. The level of customer service in this situation was extremely disappointing and felt quite disrespectful.

My spouse and I are scheduled on Vueling Flight [redacted] on November 12, [redacted], from Santiago de Compostela to Barcelona with seats assigned as 16 A & C. I am unable to locate the associated email address on the "manage your flights" tab of the website. My regular email is [redacted], however, it does not work to verify the details for this flight. I request to update the email address for the transaction to [redacted] and seek confirmation from Vueling regarding the booking for November 12. Thank you. - William S.

Subject: Complaint, Refund, and Compensation Request To Whom It May Concern, I am writing to express my disappointment with the recent cancellation of my flight VY7108 from Santiago de Compostela to Gatwick, London, on 18.06.[redacted] under the name of MARIAN-HORATIU IONETE. Despite being already on the plane, I received a last-minute notification that the flight was canceled, leading to significant inconveniences and unexpected expenses. As a result of the cancellation, I incurred additional costs for a new flight ticket, a taxi service, and food, totaling £[redacted].75(GBP) = Є[redacted].34(Euros). Furthermore, the loss of a day's wages amounted to £[redacted].00(GBP). I believe I am entitled to compensation for these expenses and inconveniences caused by the airline's actions. I request a refund compensation totaling £[redacted].00(GBP) = Є[redacted].34(Euros) for the expenses incurred, as well as the inconvenience and financial burden resulting from the flight cancellation. I hope for a prompt and satisfactory resolution to this matter within 30 days. I have provided all necessary documentation for your review. Thank you for your attention to this issue. I look forward to your prompt response. Sincerely, MARIAN-HORATIU IONETE

Ref. DIEZVD Monday 19/06/[redacted], Yves H. and Rita V. had seats 6A and 6B on flight VY1332 departing at 10:40. Tickets were booked on 17/05/[redacted] for a flight from Alicante to Brussels without luggage. Upon check-in, there was an issue adding hand luggage for only one person as two tickets were purchased simultaneously on 17/05/[redacted]. On 18/06, a luggage case was purchased for 41 euros, assuming it was suitable as hand luggage. However, at check-in, the small suitcase was not permitted, resulting in a 60 euro fine, totaling [redacted] euros. Yves H. and Rita V. frequently travel with Vueling to Alicante and were very disappointed by this incident. They find the situation unacceptable and await a response. Thank you.

Hello, my name is Samba Cham. I had a flight on Monday from Hamburg to Barcelona and added 10kg of extra luggage for 50€. Unfortunately, upon arrival in Barcelona, my flight was canceled, and I was informed my luggage might arrive the next day. I then booked a new ticket from Barcelona to Rome, Rome to Algeria, and Algeria to Dakar through kiwi.app. On Tuesday, I went to collect my luggage in Barcelona before my next flight but only found one of my bags. The missing luggage was supposed to be my final destination in Dakar, Senegal. I am now in Senegal, but despite searching everywhere and asking around, I have been unable to locate my missing luggage. I am seeking assistance in determining the whereabouts of my luggage. Thank you.

I am having trouble inputting my son Darragh's correct birthday on the Travel Documentation page online. The website is displaying an error claiming that Darragh must be between 12 and 15 years old at the time of the flight, which is inaccurate. My son Darragh Kerlin was born on January 9, [redacted], making him 11 years old. Our booking reference is ZIVQ3D. Included in this booking are 2 adults (Brendan and Chaon), a 14-year-old (Cavan), an 11-year-old (Darragh), and a 9-year-old (Eden). Due to the error message, I am unable to complete the travel documentation online. I would appreciate swift assistance on this matter.

Booking Reference: [redacted] Hello, since returning from my holiday, I've had difficulty reaching anyone. I had a terrible experience at Barcelona airport. The staff was rude, unhelpful, and didn't listen to me. This was my first time flying with Vueling. I followed the underseat baggage policy and bought the correct size. However, even with the tags on to show the size, I was still denied boarding unless I paid [redacted] euros. In a panic, I paid. Upon my return to Manchester, I screenshot your policy and sizes and took photos of my bag. I believe I'm entitled to a [redacted] euro refund. Regards, Natalie S. Mobile: [redacted]5 Please contact me urgently.