Vueling Airlines Customer Service Issues

Good afternoon, On April 23, [redacted], I flew on Vueling flight VY8460 from Barcelona to Lisbon. The scheduled departure time in Barcelona was 7:20 a.m. with an arrival time in Lisbon at 8:30 a.m. Due to airplane issues, we experienced delays and had to switch aircraft. I finally arrived in Lisbon around 11:30 a.m. I contacted Vueling's customer service chat and received an email stating that my case is covered by Regulation (EC) No [redacted]/[redacted], but because the delay was due to operational reasons outside of Vueling's control, I am not eligible for compensation. I believe that even in unforeseen circumstances, Vueling should take responsibility and compensate passengers for such delays caused by airplane issues. I attempted to reply to their email but later discovered it was not a valid email address for responses. I am unable to find a valid email address or access the customer service chat for further communication. As my flight was delayed by more than 3 hours, I am aware of my rights as a passenger to compensation. I would appreciate it if Vueling could acknowledge their responsibility in this matter. I seek guidance on how to proceed and appreciate any assistance provided. Thank you.

Hello! I've checked in for my flight today using confirmation number JHLL7D. I encountered an issue regarding the baggage allowance, as the system only showed an underseat bag instead of the expected underseat and checked bag. My husband and I each have an underseat bag and an additional bag. I tried to add a cabin bag for both of us, but the email confirmation indicates each of us has an underseat bag, a cabin bag, and a checked bag. Could you kindly assist in canceling and refunding the additional cabin bags I mistakenly added?

I was on flight VY2914 from Barcelona to Bordeaux on March 29, [redacted]. My checked luggage did not arrive with me in Bordeaux, so I reported it at the airport. On April 2, [redacted], the airport informed me that they received my package, but as I had left Bordeaux, they agreed to arrange a suitable flight to return it to China. However, as of May 18, [redacted], I have not received any further updates despite sending over 10 emails to the Bordeaux airport without getting a response. I am hoping that Vueling can assist in resolving this situation and help with the return of my lost parcel, as it was not my fault that it went missing.

Hello everyone, One of our colleagues received an email from [redacted], but she has confirmed that the flights mentioned do not belong to her. Can you please confirm if this email is not spam? The booking preferences are CIC38A; BN7GVR; BH9W8D, and the recipient of these emails is Roberta Pedrotti. Thank you for your assistance. Best regards, Vilma Rūdytė Travel and Expense Administrator Responsible for Festo Italy and Festo Great Britain Phone: +[redacted] 37 [redacted] [redacted]

My flight was changed from Optima to Basic, which now means I have to pay for luggage. This doesn't seem fair as I originally booked with perks that have been removed. Can this be rectified? Booking number: HBMQSI Traveler: K. Albuery-Hall

I have a reservation with Vueling for the 9.30 departure from London Gatwick to Rome tomorrow (19.05.23) under the Vueling code VBE5GL (Iberia code K766Y). Even though I booked through Expedia, Vueling won't allow me to check in, while Iberia states I must check in with Vueling. I have ancillary travel plans dependent on these flights, including paid accommodations and train tickets. I'm especially concerned as I have paid for a return flight on 30.05.23. Special assistance was requested at Gatwick and Rome, though I couldn't secure an additional legroom seat. Unfortunately, the Vueling phone assistance has been unhelpful. I am in need of urgent assistance with sorting out this booking issue.

I have two bookings with Vueling on July 4th. The first one is from Bilbao to Barcelona, arriving at 16:25. The second flight is from Barcelona to Keflavik, initially scheduled to depart at 18:30. However, Vueling has rescheduled the second flight to leave at 17:35, which overlaps with our arrival time. I would like to change my first flight to an earlier one from Bilbao to Barcelona without incurring high fees as this change was not caused by me. I need to contact Vueling for this correction. The booking code for reference is UEIY9P.

Today, I made a booking with MyTrip for a trip from San Francisco to Rome for my husband. After realizing I chose the wrong date, I promptly contacted MyTrip to cancel the flights and receive a full refund. Although the representative successfully canceled the initial flight with French Bee from SF to Paris, they did not cancel the connecting flight with Vueling from Paris to Rome. I was advised to reach out to Vueling directly to request the cancellation and refund. When attempting to cancel the booking on the Vueling website, I encountered difficulties. I also tried contacting Vueling at a provided number, +1 [redacted]1, but I discovered it was invalid.

When I logged into my reservation to add a bag, I saw an offer for a seat upgrade including a cabin bag. I chose this option, but after purchasing it, I only received the upgraded seat, not the cabin bag. Despite already having a cabin bag in my booking, the offer did not state that it couldn't be used if you already had a bag. This was misleading, as the offer appeared while I was logged into my booking and did not provide any additional information or disclaimers. When I called about this, I was informed the purchase was non-refundable. It is frustrating to be offered something I couldn't fully use and then be denied a refund when the offer was not clear. I kindly request a refund for the upgrade as it was not as advertised. Additionally, despite flight changes by Vueling that resulted in a delayed arrival and extra accommodation costs, I have accepted these inconveniences without complaint.

I have been attempting to arrange special assistance for our upcoming holiday but have encountered challenges. Despite being informed by Booking.com to provide a booking reference for assistance, I have been directed to contact Gatwick, Veuling, and Whizz independently. As a registered disabled individual with mobility limitations and my partner requiring CPAP equipment for sleep apnea, we are in need of clarity regarding the cabin baggage policy and overall assistance procedures for our flight on Tuesday. Urgent clarification and guidance are requested as we have yet to arrange direct assistance and complete the API process. Any help is greatly appreciated. Thank you.

I need assistance for my upcoming flight to Malaga. I am facing challenges arranging special assistance for my partner and I. Despite being told by Booking.com that they would take care of it with the booking reference, they are now instructing me to contact Gatwick, Vueling, and Whizz directly. I am a registered disabled individual with limited mobility and my partner has sleep apnoea, requiring his CPAP equipment onboard, which we were assured would fit as a cabin bag. We haven't purchased an extra cabin bag as we were advised it wasn't necessary. The confusion and lack of assistance have left us feeling overwhelmed and unsure about our travel plans. It is crucial that someone clarifies our situation promptly since we are flying on Tuesday. We haven't requested wheelchair assistance, full aid, completed the API, and are feeling lost. Your urgent help is greatly appreciated. Thank you.

I have been struggling to arrange special assistance for my upcoming holiday. Booking.com informed me to contact Gatwick, Vueling, and Whizz directly, which has been challenging. As a registered disabled passenger with mobility issues and my partner requiring CPAP equipment for sleep apnoea, we were promised 2 cabin bags to accommodate our medical devices. We are flying on Tuesday and need clarification on our entitlements and the assistance available at Gatwick airport. I urgently seek assistance with wheelchair access and the provision of 2 cabin bags for disabled passengers. Thank you.

I have been struggling to arrange special assistance for my upcoming holiday booking. Despite Booking.com's instructions to provide a booking reference for assistance, they are now advising me to contact Gatwick, Veuling, and Whizz directly. I am a registered disabled individual with mobility issues, and my partner has sleep apnea requiring CPAP equipment. We were promised a cabin bag allowance for these essential items. With our flight approaching on Tuesday, I urgently seek clarification on the assistance we are entitled to receive. We require a wheelchair for boarding and full assistance. It is crucial that we have the cabin baggage allowance for disabled passengers as promised. Your prompt response is greatly appreciated.

I am Guido Z. from Germany. I have made a flight booking for my family of four with Vueling from Paris (Orly) to Agadir (Morocco). Flight No: VY8526, Departure on May 29th at 2 pm (Paris (Orly)) Booking code: QM8U4U Email used for booking: [redacted] Initially, everything went smoothly. We selected seats in row 8 and obtained our electronic boarding passes. The issue arose when trying to access the 4 Vueling Vip Lounge stays (May 29th) we purchased for €[redacted]. Despite the confirmation, we are unable to retrieve the access passes from the Vueling website. The "Print" function consistently results in the error message: "Exception: Could Not Obtain the PDF". The Vueling app also crashes every time, regardless of device model. I fear we may be denied entry to the Vueling Vip Lounge on May 29th unless we resolve this issue. I suggest sending the 4 "airport VIP lounge access passes" in PDF format to my email: [redacted] Thank you for your anticipated assistance. Guido Z.

Dear Customer Service Team, I am reaching out regarding my booking with the code KCIN5S under the names Mirella Wiegel & René Wiegel. I have an onward flight, VY1380 on June 9th from Amsterdam to Alicante, and a return flight, VY1377 on June 17th from Alicante to Amsterdam. Unfortunately, I made an error with the return date as my family is actually planning to return to Holland on June 25th. I would like to inquire if it is possible to change my existing return flight to June 25th. If this is not feasible, I am willing to purchase a new ticket for that date and use my original return ticket on the 17th of June at a later time. Thank you in advance for your assistance. Best regards, Mirella Wiegel

I mistakenly booked two flights with Vueling Airlines for the same day, three months apart, from Malaga to Barcelona for my family of three. The flights are scheduled at 9:30 am and 3:30 pm on the same day, with the same three passengers. Vueling declined my request for a refund on the second booking, stating that since the flights are at different times, it does not qualify as a double booking. I acknowledge the mistake was mine, but Vueling has refused to provide a refund or a credit for the booking.

I had an issue with Vueling losing my bag during a flight from Florence to Lisbon, with a connecting flight in Barcelona. Despite numerous attempts, I couldn't get any information about my missing bag. I even tried contacting baggage support at Orly airport once I arrived in Paris. They initially said it would be delivered to my hotel in Lisbon, which turned out to be false. The bag might be in Lisbon, Barcelona, or elsewhere according to different responses I received. Despite being promised they would contact me immediately once the bag is found, I have not heard from Vueling at all. Here are my flight and claim details: Reservation Number: OB28ML File Reference Number: LISVY24788 Baggage Tag Number: VY [redacted] I am currently in Paris at Hotel Eden in Opera, planning to stay there until May 29 before flying to New York on May 30. I would appreciate it if my bag could be delivered to my current hotel. This incident has disrupted my vacation, and I have had to spend a significant amount of money on clothes due to the missing bag. I would like to initiate a claim for damages once the bag is found. Please provide me with the necessary information to proceed. Thank you. Robert Blake Email: [redacted] Tel: +1 [redacted] In case the bag cannot be delivered to Paris, please arrange for it to be sent to my apartment in Manhattan starting May 31. My home address is [redacted] South Rexford Dr., #1, Beverly Hills, CA, USA.

Yesterday, on 24/05/[redacted], I made flight bookings from London Gatwick to Barcelona for 06/06/[redacted], with a return on 21/06/[redacted]. My Vueling Reference is GHMLFT. The Barcelona to Banjul flights are on separate bookings. I am booked with Royal Air Maroc to fly from Barcelona to Banjul on 06/06/23. Upon realizing I might not have enough time to catch my connecting flight, I contacted customer service and switched my return flight from Barcelona to Gatwick from 14:30 to the 18:55 Vueling flight (VY7820) within 24 hours of booking. I was surprised to be charged an extra £26-30 for the change, which I believe should have been free since it was within the 24-hour window. I'd appreciate a refund of this amount to my credit card. Thank you. Sincerely, T.A.

I recently purchased two tickets from AMS to LIS for May 17, [redacted], with booking number NHD9RW. On the day of the flight, we arrived 4 minutes late at the gate but were not allowed to board because the gate had closed 25 minutes before departure. After researching Vueling's policy, I found out that gates usually close 20 minutes before takeoff, so I believe we were on time. I am puzzled by this situation and would appreciate an explanation. Thank you. Sylvia K. and Wilfried E.

I need to update the email address for my booking. Whenever I input my booking reference code, it indicates that I can't access my booking and prompts me to contact Customer Service, which seems to be unavailable. Additionally, when trying to view my itinerary by destination, JFK does not appear in the drop-down menu, preventing me from proceeding. The current email on file is [redacted], but the correct email should be [redacted] Can you please resend my confirmation to the correct email address [redacted] or to my alternate email [redacted]? Our travel date is 8/19/[redacted] from BCN to JFK non-stop.