Vueling Airlines Customer Service Issues

On the 1st of April, my flight from Rome to Valencia cost [redacted] euros, including a 20kg bag fee. Additionally, I paid 50 euros to Ryanair for the next flight to East Midlands Airport. Unfortunately, upon arrival in Valencia from Rome, our bag was missing, and I was provided a PIR form. I was informed that I am entitled to a refund for both flights. The situation caused me a lot of stress and upset, especially since my medication was in the missing bag. I am dissatisfied with how the matter was handled and am looking for a prompt response. Thank you for your attention to this matter. - Vicky L.

I attempted to book a Vueling flight with Orbitz from Amsterdam to Malaga from 12/20 to 12/26. After booking, I noticed that I mistakenly selected the return date as the 25th instead of the 26th. Despite contacting Orbitz within an hour, I was informed that due to Vueling's policy, I needed to reach out to them directly. However, my three attempts to contact Vueling were unsuccessful as the calls were disconnected after the automated service attempted to transfer me to an agent. Even though I was within the 24-hour no-charge change window, I couldn't make the correction as I couldn't reach anyone at Vueling. This situation left me extremely frustrated. I have evidence that the Orbitz agent tried to assist me, but unfortunately, I couldn't get through to Vueling in time.

I am in the process of booking a multi-city flight from Singapore to Barcelona with Wmirates Airlines, and then from Barcelona to Santiago with Vueling Airline. I have a few questions regarding my upcoming trip. 1. Upon arrival at BCN, will I need to do a self-transfer between airlines? 2. My ticket currently does not include checked luggage for the Vueling flight. Can I purchase checked luggage after my ticket is issued? This way, when I check in at Singapore Airport, the luggage can be sent straight through to Santiago without needing to claim it at BCN and recheck it with Vueling Airlines. Your guidance is appreciated. Thank you.

Our flight was scheduled for 7:35 from Barcelona to Milan. We were informed of a delay at 6, but later, the website showed the flight leaving at 9:20. Despite receiving a message at 8 about gates opening, by 8:10, upon reaching the gate, we found it deserted. We subsequently visited the Vueling customer service office, where we discovered the plane had departed at 7 with no specified delay, contradicting the message. Unfortunately, the customer service agent was unhelpful and displayed a rude attitude. He insisted we purchase new tickets for [redacted] euros each, a significant increase from our original 22 euros. Being Erasmus students, our budget is tight, making this unforeseen expense challenging. Requesting a refund is necessary to manage expenses within our restricted budget.

I traveled from Stuggart to Barcelona on April 5, using booking reference number UCW14F. Upon check-in at the kiosk, I was charged 90 euros for checking in my suitcase. This charge now appears on my credit card statement as $98.78 USD. The staff informed me to seek a refund from a Vueling representative in Barcelona. However, the representative in Barcelona, while acknowledging my eligibility for a refund, was unable to assist due to a busy flight schedule. I was advised to reach out to Vueling once back home, which I am now doing. Any help you can offer in resolving this matter would be highly appreciated. R. Dodge

Good morning, I would like to report that my flight VY5511 from Bordeaux to Madrid on 06.04.[redacted] at 09:15, with booking reference KH9FMG, was canceled due to the national strike in France. There seems to be a technical issue as the flight still appears as active in my account despite not flying on the scheduled date. Consequently, I have not received any email regarding a refund. Kindly process the refund of the flight cost (44.16€) to my account. Thank you for your assistance.

On January 24, [redacted], we traveled from Barcelona (BCN) to Milan (MXP) on flight VY6332. Unfortunately, our luggage was lost for a few days, and it contained all of our essential belongings since we had packed everything together for the three of us. We were advised to buy some basic items in the meantime and submit the receipts for reimbursement. However, despite sending in the receipts and the request, we have not received any further updates. Our luggage was eventually returned to us a couple of days after the initial loss.

I have faced issues with Vueling's automated website functionality. For situations where the website falls short, it is essential to have access to live customer support, either through chat or phone, considering the efficiency compared to a decade ago. I am requesting flight credit to be added to my American Airline Advantage account for a Level flight on February 26, [redacted], with booking number XIJQ3Q, from Barcelona (BCN) to Los Angeles (LAX). I was informed that I need to obtain an Iberia code from Vueling, which adds complexity to resolving this matter, despite my attempt to address it at the airport prior to departure. My name is Michael Lewin, and I can be reached at [redacted] Your prompt assistance in this regard would be highly appreciated.

I am encountering difficulty logging into the app due to fingerprint recognition issues as I am a cancer patient. I need access to reset my account. Furthermore, I attempted to reset my password online, but I received an error message stating, "Sorry but, due to a connection error, you cannot sign up for Vueling Club at this time." My account must be accessible to address the issue of only one seat being booked instead of two. I kindly request a callback this afternoon on my UK mobile number, [redacted]4. Thank you, Miss Helen Samantha Kennedy.

I have reservations with Iberia from Nice to Barcelona for May 21, [redacted]. Iberia’s site indicates they operate the flight and instructs me to manage the booking on their website. However, when I attempt to do so using my email ([redacted]), the website claims it is invalid. I am also encountering an error message when I try to manage the booking using the flight details. Our flight details are as follows: Flight number IB5095, flight code OGH7PJ, and Iberia confirmation number NBW16. The booking is under Kathy and Philip Hormel. We are unsure of the next steps to access and manage our flight on your website. Assistance in resolving this issue would be greatly appreciated. Thank you for your help. - Phil Hormel

I booked a trip with British Airways to Bilbao, and the flight is operated by Vueling. I reserved one 23kg hold bag for my wife and myself through BA, but when I reviewed the booking on Vueling's site, the hold bags were not shown. I am concerned about this discrepancy. The BA booking reference is W8868Z, and the Vueling reference is DLBPMH. Can you please verify that our two hold bags are included? Additionally, could you clarify the weight limit as BA mentions 23kg, but Vueling does not provide this option. Thanks, D.C.

Hello, On 15 April, I took VY6212 from Rome to Malaga. I paid extra for baggage, but at the boarding gate, I was asked to pay for my carry-on suitcase under 10kg. The staff explained I needed to exit the airport, check in my bag, go through customs, then go through customs again to re-enter the airport. When I paid for the additional baggage on trip.com, there was no alternate option. Can I request a refund, please? Thank you.

Hello, I recently discovered that the flight I booked for my boyfriend and myself has been canceled. To ensure I can make alternate arrangements, I kindly request a refund promptly, as my upcoming connecting flights depend on it. When attempting to seek a refund through your website, I noticed that refunds are only available up to 48 hours before the trip. Given the circumstances, I am reaching out for assistance in expediting the refund process. Here are the travel details: - Booking Reference: WMENWX - Corrected Email: [redacted] - Route: Stockholm to Barcelona, departing at 11 am on June 9, [redacted] - Passenger 1: Saga Katarina Lovén - Passenger 2: Lars Gustav Joakim Sandström Your prompt attention to this matter would be greatly appreciated in helping me secure the refund expeditiously. Thank you for your assistance. Best regards, Saga Lovén

Regarding booking code QJY3YQ, I have noticed that the email instructs me that my booking only includes one underseat bag, but I originally purchased flights with an underseat bag and a cabin bag for each person. I am confused why the email implies otherwise. I kindly request clarification on this discrepancy. Thank you, M.D.

On April 19, [redacted], I flew with Vueling from Stuttgart, Germany, to Alicante, Spain, with a 3-hour layover in Barcelona. Upon arrival, my delayed flight to Alicante led to my suitcase not making it. I filled out a Property Irregularity Report with Vueling, describing my dark blue/turquoise hard case trolley with a round, black sticker that says “I’m alive.” However, the airline failed to note all the details and erroneously stated the report date as the 20th instead of the 19th. Checking online, I noticed updates for other customers' reports mixed up with mine. Vueling assured me my luggage would arrive the next day, but three days have passed with no sign of it and no communication from the airline. Customer support is limited to a chatbot that offers no new information on my missing belongings. I seek assistance to recover my lost suitcase.

I have reserved an additional seat with Vueling to bring a musical instrument on board. When trying to check-in, I attempted to add a cabin trolley for myself, but it only allows adding it to both reservations, doubling the costs. I spent 2 hours trying to contact someone by phone to no avail. During this time, the price for the cabin bag increased from 24 euro to 31 euro per person, requiring me to reserve 2 bags instead of one. The check-in system does not permit a randomly allocated seat and insists on purchasing 2 seats, resulting in an extra 92 euros instead of the additional 24 euros for the cabin bag. As I have a connecting flight with another airline before the Vueling flight, I cannot address this matter at the airport due to time constraints. I have to check-in online and only travel with hand luggage.

I need help with my compensation claim number [redacted]0 with Vueling. My flight from Cardiff Airport was canceled, leading to delays and diversions that caused me to arrive at my destination a full 24 hours later. Despite these issues, Vueling stated I am not eligible for compensation. I have emailed them multiple times without a response. I would appreciate the opportunity to discuss my situation with a representative.

Hello, I need assistance with a double booking I made for a flight through Kiwi and Edreams. I promptly canceled the Edreams reservation within 10 minutes on their platform. I am requesting a refund for the duplicate payment I made due to this issue. The two ticket names are Guy Dor and Itay Dor. The booking reference from Edreams is GFK34X and the associated email is [redacted] Kindly cancel the Edreams tickets and ensure the reservation made through Kiwi remains intact. It is important to resolve this promptly as the flight is scheduled for next month. Thank you for your help, Guy

I experienced a flight delay from Las Palms Gran Canaria to Barcelona in December [redacted]. Consequently, I missed my connecting flights to London and Aberdeen. I was unable to use my return flight from London to Las Palms due to a sudden emergency surgery that required a two-week flight restriction. I am not seeking a refund, but I would appreciate vouchers for future travel with your airline. Your assistance in resolving this issue is greatly appreciated. - Michael Kane

Our flight was canceled on Sunday, the 23rd, departing from Orly, Paris. The email from the airline cited a national strike in France until May 10th as the reason, which we believe is incorrect. Due to the lack of availability via phone, we arranged our own route home, taking a train from Paris to Brussels and a flight from Brussels to Norway and then to Copenhagen. I have tried contacting [redacted] and [redacted], but both emails bounce back as undeliverable. We have also requested a refund for our flight ticket TIIMKT. After chatting with a representative who was not helpful, I was directed to email communication. I am seeking clarification on our refund status and a working email address to reach customer service.