Vueling Airlines Customer Service Issues

Hello, I experienced a flight cancellation from Düsseldorf to Barcelona (VY1897) due to a strike at Düsseldorf Airport. Consequently, I have canceled both legs of my trip, including the return flight from Barcelona to Düsseldorf (VY1898) for two passengers. My main query is when and if I will receive a full refund for all four flights. My Booking number is WHBE2G. Thank you for your assistance. Kind regards, Gianluca Barbetti

I originally scheduled a flight from San Francisco to Barcelona for June 12, [redacted], but later changed it to April 16, [redacted]. Unfortunately, I now realize there are no available flights from April 15 to April 19 for my important meeting on April 18. I have attempted to contact customer service numerous times to request a refund for booking # BYH4YI, but have been unsuccessful due to an "error occurred and try late" message. My name is Cynthia Cerletti, and you can reach me at [redacted] I kindly request a refund and appreciate your prompt attention to this matter.

I made a reservation through Eagle Walter at Truairfare.com, who claimed to be an EXPEDIA agent but was actually a travel agent. The reservation for Donald N. L. and David S. R. to fly from London LGW to Florence FLR on May 28th, [redacted] at 8:10 PM on flight [redacted] and back from Florence Peretola FLR to London Gatwick LGW on June 1st, [redacted] at 7:45 AM was canceled within the 24-hour notice period as requested. I am seeking confirmation that these flights have indeed been canceled. Thank you.

I am having difficulties contacting Vueling. My companion and I, both with disabilities, have upcoming Vueling flights on May 2 and May 19. We require wheelchair and seating accommodations for our connection. Unfortunately, I am unable to reach Vueling directly. Our British Airways flight is linked to Vueling, and we are feeling stranded as we were not informed that special assistance arrangements could not be made with Vueling. We need wheelchair assistance from British Airways flight reference KYHW5D to the Vueling flight. The contact number provided for Vueling is VCVLNV, and our ticket numbers for Karen and William Early are [redacted][redacted] and [redacted][redacted]. This situation is frustrating, as British Airways claims they cannot assist us despite booking through them online. Can anyone provide any support?

Booking Number: HH1HGG‏‏‏‏ Hello, I've been attempting to contact you via phone but have only reached a frustrating automated system. I made a booking for 3 people from Tel Aviv to Barcelona on 2nd April [redacted] with checked bags, which I don't need. I'd like to change it to include first row seats with cabin bags instead. I noticed this option and believe it would suit our needs better. Canceling and rebooking seems inefficient, so I'm reaching out for assistance in modifying our reservation. Thank you in advance for your help. Best regards, A. Maabouk

Upon landing in Bilbao from Palma, I noticed my suitcase was damaged. The airline promptly arranged for a replacement. However, I was taken aback when a staff member from the baggage department requested that I transport a customer's phone to the UK. I politely declined, suggesting they handle it through proper channels. Despite my insistence, the staff member seemed insistent on me taking the phone. Subsequently, during security check, I was unexpectedly tested for drugs. This entire experience left me feeling uneasy. It raises questions about the airline's policies regarding passenger involvement in such matters.

Hello, I am contacting regarding the delayed flight incident that my husband experienced while traveling from Zurich to Tunis last Sunday, March 19th, [redacted]. The flight with Vueling from Zurich to Barcelona was delayed by almost 2 hours, causing him to miss his connecting flight with Tunis Air from Barcelona to Tunis. As a result, he had to spend the night at the airport, incurring additional unexpected expenses for a new flight the following day. We would like to request a refund to compensate for these additional costs. Thank you for your attention to this matter. Best regards, Ursula W.

Hello Customer Service, I recently made a booking for a flight from Milan to Paris on April 13th under booking reference NJLTSA. After learning about the ongoing violent protests in Paris, I am worried about the safety of my wife and myself during this uncertain period. Due to these concerns, we are uncomfortable with the idea of traveling there at this time. I would appreciate it if you could assist me in canceling our flight and processing a refund. Thank you, Torpong

I have successfully made two bookings from ALC to BAR for April 5. The bookings were completed on March 8, and I have PayPal receipts for both transactions. I can provide you with the invoice ID and Purchase Details code upon request. The bookings include one flight for myself and another flight for two of my friends. However, I am currently unable to access my bookings as I did not receive a confirmation email. When attempting to log in on the website, it indicates that my email is incorrect. At present, I am unable to retrieve my booking information. Any assistance you can provide would be greatly appreciated.

Booking Reference: YBSDQL Hello, I received an email from you last week notifying me of the cancellation of my flight to Majorca on 26/03/23 because of a strike at Munich airport. Unfortunately, I couldn't change my plans to the alternative flight provided and I chose the refund option for both flights, as suggested by your team. I completed this process last Thursday. However, it appears that my request has not been acknowledged, considering that your website no longer recognizes my booking reference number YBSDQL. Can you please verify the status of my refund request? Thank you, J. Dastoli

Good morning, I am looking to reschedule some flights with your airline. My wife, Lidiya, and I are excited to travel in August and September. I possess a credit voucher that I believe is intended for this upcoming travel. Could you kindly confirm if this voucher can be used for our future bookings? We are William and Lidiya Lewis. Please provide us with the credit number or code needed to book our next flight in September. The confirmed flight we had previously was on Vueling Airlines, flight VY [redacted], from Paris to Barcelona on May 15, [redacted]. Best regards, Bill Lewis Distribution Centres Lead Waterworks Tullamarine (Airport)

I recently received an email from Vuling requesting volunteers to change their flight from Malaga to Barcelona on March 29, [redacted] (VY2110) due to the possibility of the flight being full, despite having already checked in. My booking reference is WYWT2L. I am anxious about the potential of being denied this flight as I have important surgery scheduled in Barcelona that I have already paid for, as well as accommodations for my recovery. Changing the date or time of the flight is not an option for me since everything is arranged for my surgery. If proof of my surgery booking is required, I am willing to provide it along with details of my accommodation.

Hello, I hope this message finds you well. I recently received an email from you notifying me of the cancellation of my flight to Majorca on the 26th of March, [redacted], due to strike action at Munich airport. Unfortunately, I was unable to accommodate the alternative flight you provided and opted for a refund for both flights. I initiated this refund process last Thursday, but it appears that it has not been processed yet. Additionally, I have been experiencing difficulty as your website does not seem to recognize my booking reference number [redacted] (YBSDQL). I would appreciate it if you could provide me with confirmation regarding my refund request. Thank you for your assistance.

Hello, I've made a reservation for Paris with the reference number JGE1TJ for a family trip with my wife and our two daughters, aged 13 and 17. We had planned to visit Paris during the Easter holidays, but due to the current state of strikes in the city, we are concerned about safety, especially with our minor daughters. I am wondering if it would be possible to reschedule our trip for a later date, such as in May or June, without incurring a €[redacted] fee per passenger for ticket changes. I am willing to pay any price difference for the new dates. Our family's security is our top priority, and I hope to receive a prompt response regarding the possibility of changing our travel dates. Thank you.

Hello, I have a reservation for a family trip to Paris with reservation number JGE1TJ. The trip includes my wife and our two daughters, aged 13 and 17. Our planned tourist trip during the Easter holiday might need to be rescheduled due to the current strikes and unsafe conditions in Paris. I am concerned for my family's safety, especially with my minor daughters. I am wondering if it would be possible to change the dates of our reservation to May or June, considering the circumstances. I am willing to cover any price differences for the change in dates, but I find the €50 per passenger fee for changes unfair given the situation. I await your prompt response.

My flight, VY8945 on March 31st, [redacted], has been cancelled. As an alternative, a bus transfer is being offered with the following details: Bus transportation to the destination airport will be provided with the following information: Departure time: 17:40 Meeting point: Vueling desks Zone A For further details, please reach out to the ground staff at your departure airport. I have two inquiries: 1. Should I reserve a seat for the bus or simply board at 17:40? I am unable to find a way to contact the ground staff as your customer service is fully automated. 2. If I opt for the bus, what compensation am I entitled to? a) My ticket fare + Euro [redacted] for each of the 3 passengers (Total Euro [redacted]) b) Euro [redacted] for each of the 3 passengers (Total Euro [redacted]) Kindly provide me with this information. Thank you.

Hello, I experienced a flight cancellation (LK1SNN) the day before my scheduled departure, which resulted in an unexpected overnight stay in Madrid due to it being a connecting flight. I incurred additional expenses for transportation, accommodation, and meals because of the airline's cancellation. Despite contacting Vueling airlines for compensation, my emails are not being recognized. Fortunately, Trip.com is assisting in getting a refund for the ticket, but I am seeking compensation for the extra costs I had to cover myself. I find the customer service provided by Vueling airlines to be lacking, especially the difficulty in speaking to a representative. I hope for a prompt resolution to this matter. Please note that the email address I am using to contact you is the same one associated with my booking, the cancellation notification, and the unrecognized email on your website.

Hello, My friends and I are flying to Barcelona together. However, two friends are flying back home one day earlier. I've spontaneously booked a flight for my underage daughter, who also needs to fly back home one day earlier. Now, I would like to know if my friend and I can swap tickets so that I can fly back home with my daughter. Leonor Peschke-Gil is flying on 09.05.23 at 6:00 PM from Barcelona to Düsseldorf, in seat 7B. I am flying on 10.05.23 at 10:15 AM from Barcelona to Düsseldorf, in seat 11E. Is it possible for us to exchange our tickets so that Leonor can fly on the 10th and I can fly on the 9th? I would be overjoyed if this arrangement could be made! Best regards, Sarah-Jane Kammermann

I had a round trip flight booked from Munich to Barcelona with Vueling on 27 March at 9:00 p.m. for two people, with the return flight on 31 March at 7:00 a.m. for [redacted] euros. Due to a strike, the first flight was canceled, and I was rescheduled for 1 April, causing me to miss the return flight. I was unable to change the flight dates online due to errors on the website. The booking number was LDYPKS under the name Loredana-Maria Parpauta and the second passenger Arabela-Ionela Gravila. I lost [redacted] euros due to having to purchase new tickets and incurred additional expenses as my hotel was already booked. I am requesting a refund for the [redacted] euros spent on the original tickets.

Hello, I'm Vessela Terzieva, and I'd like to share a brief version of our experience. My husband and I booked tickets through Booking.com for flight IB5151 from Barcelona to Malaga on November 7, [redacted]. Unfortunately, on November 2, [redacted], the flight was canceled by the airline with no same-day rebooking option provided by Veuling. We had to book a later flight with Iberia on the same day to avoid missing our rental car in Malaga. Following the cancellation, I immediately reached out to the airline via email and Booking.com by phone for help. While the airline stated they would contact me in 7 days, Booking.com mentioned a refund in 3 days. Days passed without any updates, even after contacting both parties multiple times. Booking.com informed me that a specialized team is handling the case, awaiting refund approval from Veuling/Iberia Airlines. After almost 4 months, I received an email from Booking.com stating the airline refused a refund, advising me to contact them directly. Despite contacting Iberia Airlines (as it was an Iberia/Veuling ticket) and being directed to Veuling via email, I faced difficulties with their automated chat on their website. Seeking assistance per the European Commission's Regulation{EC}[redacted]/[redacted] recommendation, I've tried to resolve this ongoing issue. I can provide full documentation upon request for further assistance. Kind regards, Vessela Terzieva Passenger Names and Ticket Numbers for IB5151: - Hristo Pironkov: [redacted] - Vessela Terzieva: [redacted]