Vueling Airlines Customer Service Issues

Hello, I am having trouble using my credit on the Vueling app as it states that 'the credit for this booking has run out.' However, the email I received mentions that the credit is valid until April 2, [redacted], and I would prefer a refund as the flight cost was 78 euros. During the Covid period, it was canceled, not 58 euros as indicated. I have attempted to contact customer service at +[redacted]70, but the number provided seems to be invalid. When calling the customer service number, I only reach an automated machine. Despite my previous inquiries requesting a refund, I have yet to receive a response. I would appreciate clarification on why a refund was not offered, why the amount is lower than the paid value, and why I am unable to use my flight credit due to it being expired according to your website. Thank you, Valentina Booking code: PGYJUT Balance: 58.99 EUR Valid until: [redacted]-04-02

Upon our arrival at Gatwick on flight VY6607, one piece of our checked luggage was missing from the carousel. Despite trying to report the issue on Vueling's website the next morning, I couldn't find a way to register the loss. I used the "Complaint" section of the website and provided the luggage receipt number 0 [redacted] VY [redacted], requesting assistance and compensation if needed. Following this, I filled in forms at BA's office in Gatwick, who handle some of Vueling's matters. They assured me they would look into it but never contacted me. Despite reaching out to Vueling's CEO via email, I did not receive a response. Eventually, Aer Lingus in Dublin contacted me after several days as our contact information was on the missing luggage. Unfortunately, Vueling has been unresponsive and unhelpful throughout this process.

Hello, I am inquiring about the status of my lost luggage incident that occurred on Jan 26. The PIR number is STRVY11849 and the bag is under the name of J. Wahler. My checked bag with Tag [redacted] VY592230 on Flight VY1866 from MAD to BCN and then with VY1003 from BCN to STR did not arrive on Jan 26. I filed a report at STR airport with Global on Jan 26 and have been in touch with the airport's Global and Local luggage teams in Stuttgart, as well as Lost and Found. I also registered the case on your website on Jan 28. It has been 12 days since and I have not received any response from Vueling. I suspect theft and will pursue reimbursement after 21 days. I have prepared a packing list that I can provide. Thank you for your assistance in this matter. Best regards, J. Wahler.

I received an email informing me that my booking THLU8T has been modified. Originally, I was scheduled on VY1311 departing Alicante at 16.45 to Barcelona on April 15, [redacted]. Now, I have been switched to the 21.40 flight on the same day. I noticed that seats for my original flight are still being sold, which confuses me. Why was I moved? As a retired individual traveling solo, I am uneasy about traveling so late in the night. Nonetheless, it's crucial for me to get to Barcelona on the 15th of April. I attempted to contact Vueling through their automated customer service but conveying my query clearly was challenging, and there is no other assistance available.

Salve, vorrei informarvi che a causa dello sciopero dei controllori di volo del 7 febbraio [redacted], il mio volo Venezia-Marsiglia con Ryanair è stato annullato. Ho acquistato due nuovi voli presso la vostra compagnia a nome di Marie Sandra Farruggio e Giuseppe Taranto (UH22SJ e S96CMR) per cercare di raggiungere la Francia, credevo fossero per l'8 febbraio ma in realtà erano per l'8 marzo. Questo ha comportato ulteriori spese in quanto ho dovuto acquistare altri 2 biglietti a prezzo pieno per partire nella stessa giornata. Poiché non potrò utilizzare le prenotazioni per marzo [redacted], vorrei gentilmente chiedere un possibile rimborso o un credito per una futura prenotazione. Grazie.

Good morning, I would like to book a flight for 12 people with you. Departure: HAJ > BCN on 30/9/[redacted] at 9:20 am Return: BCN > HAJ on 07/10/[redacted] at 12:00 pm I have a few questions regarding this booking: 1) Are there enough available seats? 2) Every 2nd person will have checked luggage (can I add the luggage later?) 3) Do I need to select specific seats? 4) Is there a group discount available? Could you provide me with a quote or should I proceed with booking through the website? Thank you for your assistance. T.Liersch (email: [redacted])

Hello, I made flight bookings on February 16, [redacted], with your airline for a journey from Valencia to Orly (Paris). Unfortunately, I had to cancel both flights on April 20, [redacted], as my partner needed surgery. I received confirmation of the cancellation via email on April 28, [redacted], along with a credit voucher for future use with code XIEM8A valid for 18 months. Recently, when I tried to utilize my credit, I was informed it was no longer valid due to it being used. However, I have not redeemed my credit and would appreciate if you could verify where and when it was used. Despite attempting to reach your customer service agents without success, I am reaching out here in hopes of resolving this issue and receiving my credit for future use. Thank you. - Mitra F.

I am writing to provide details of my recent flight experience: - Passenger: J. Smith - Flight: VY**** from Banjul to London Gatwick, with a layover in Barcelona. - On my journey, due to a cabin crew strike, services were minimal with no food or drinks available. - I observed a cabin crew member on a mobile phone during the flight. - Despite the mandatory mask rule on board, it wasn't followed by some ground staff. - The lack of food led me to purchase additional items, costing £**.** from Mark & Spenser. - I am emailing to seek a refund for the unavailable services and purchases during my flight. Thank you for your attention to this matter, I anticipate your prompt response. Sincerely, J. Smith

I am experiencing issues with Vueling not being able to validate my residency status, unlike Iberia, which can do so promptly using the same data. This inconvenience causes problems when checking in online or at self-service kiosks, resulting in long queues at the airport. While obtaining a travel certificate online is easy, it does not resolve the validation problem as a customer. I am seeking clarification on why Vueling struggles to validate residencies and how to address this issue. Additionally, I am curious if there is a difference when using NIE or the new TIE for validation purposes. Looking forward to a helpful response. Thank you. Richard Ellis J. NIE X[redacted]x TIE E[redacted]6

I encountered issues with my booking. The payment of [redacted]€ was deducted from my bank account; however, I did not receive any flight confirmation or email. Upon searching for the booking number on the website, I found: QJE3SQ. Unfortunately, I was unable to locate any confirmation or additional flight details. I booked a flight from Stuttgart to Barcelona on the 8th and from Barcelona to Stuttgart on the 14th. Your assistance in this matter would be greatly appreciated. Sincerely, L. Schmitz

I recently had my flight to Paris (originally scheduled for March 8, [redacted], at 9:35 from Hamburg) canceled abruptly. I had to request a refund for the tickets as no alternative flights were offered. The lack of communication was disappointing as I never received an email or notification of the cancellation from "lastminute.de". It wasn't until I tried to check-in that I found out about the cancellation. Now, I have to find a more costly means of transportation to get to Paris. I believe I am entitled to compensation for this inconvenience.

Hello, my name is Kaveh Afraie Arbani. My passport number is K[redacted]3. I had a flight from Barcelona to Athens on March 6th at 10:45 am. When I was at the security boarding counter, they took my backpack, claiming it was big and asked me to pay 60 euros. I complied and received a new code for my backpack since one was already in the plane. Upon landing in Athens, my backpack with the code VY8100 XH B610044 BCN/06MAR was missing, which contained a dark blue Jack Wolfskin backpack with a red cover. I'm frustrated as I lost my next plan due to this incident. Can you assist me in retrieving my backpack? I can be reached on WhatsApp at +[redacted]09. I am in Athens for 3 days before returning to Iran. Thank you.

Dear Sir/Madam, I had initially made a booking for a flight from BCN to CDG Paris on March 8th. Today, as I attempted to check in through the app, I discovered that the flight has been rescheduled to March 7th. I did not receive any notification regarding this change. It is urgent for me to travel to Paris as I have another flight to America the following day. Could you assist me in rescheduling my flight for today to Paris? My booking reference is PH1RHW. Thank you very much. I eagerly await your response. Sincerely, Hay Oo

Hello, I booked a flight from Brussels to Barcelona on Monday at 21:35 on September 3rd, [redacted]. Initially, I booked through a travel agency at [redacted] with confirmation code DH4JSG. However, the booking was canceled the next day, and I received a refund. Today, I made another booking for the same route with confirmation code OKYG5K. When I tried to manage my booking later in the afternoon, it says it doesn't exist. I'm confused because the first booking was confirmed but then got canceled unexpectedly. Sincerely, Valentino V.

I recently modified my Vueling booking to include checked and cabin baggage. I noticed an extra charge of Eur133.88 labeled as "2 Adults" that I did not authorize or understand. While attempting to resolve this through their online customer service, I encountered a question about my tax ID number. Being Canadian, I do not possess a EU tax ID. As a result, I was unable to proceed with the form submission. I am unsure of my next course of action.

I'm writing about flight VY7815 on March 5, [redacted]. The original flight was delayed by an hour and then diverted back to Barcelona. There was no clear information provided about the next steps, and passengers had to go through customs twice. Subsequent boarding onto another plane was met with a lack of air conditioning, no updates, water, or bathroom access. Following a two-hour wait in uncomfortable conditions, we were informed the flight couldn't proceed to Edinburgh, potentially leading to a flight the next day. No assistance or compensation was offered for accommodation as promised. After a long ordeal, I arranged and paid for my own hotel and taxi. Attempts to address this with Vueling staff were unproductive. I'm seeking a refund for the flight and reimbursement for incurred expenses, including the hotel and taxi costs. The level of professionalism demonstrated by Vueling and its staff during this experience was deeply disappointing, and I've decided not to choose their services in the future.

Good evening, this is Stephanie Bekithemba. I wanted to inform you that I will not be able to travel on the scheduled date due to illness. I have been waiting for a medical appointment for a year, and I just received a letter with an appointment scheduled for 03/22/[redacted] at 15:15. Due to this unforeseen circumstance, I need to cancel my flight. Thank you for understanding. Attached is the document for reference.

I'm disappointed by the experience with your check-in process for Cyprus. Upon arrival at the airport, we were directed to a different desk by Vueling staff, resulting in a missed check-in due to the system closing. Additionally, the flight departure time changed, compounding the issues. Unfortunately, we are now unable to fly to Malaga, impacting our pre-booked accommodations and a mandatory seminar. Despite multiple attempts to contact customer service by phone, we have been unable to reach an agent for assistance. This situation is unacceptable, and we urgently require assistance to resolve this matter and board today's flight.

My luggage did not arrive at Dakar Airport on Saturday, 11th March. My booking number is DDZ77P for the flight from London via Barcelona. The flight from London was delayed, leading me to believe my luggage is still in Barcelona. I reported the missing luggage at Dakar Airport with reference number DSSXH12187. Unfortunately, when I attempt to track it on the Vueling website, the reference is not recognized. I tried contacting the airport by phone today, but they were unable to assist over the phone and suggested I visit in person. Due to my work as a doctor on a charity hospital ship (Mercy Ships) for the next 2 weeks, visiting the airport is not possible for me. I am hopeful that my luggage will arrive on the next flight from Barcelona to Dakar tomorrow. Any assistance in recovering my belongings would be greatly appreciated.

On March 10th, [redacted], I made a reservation for flight VY7827 from London to Barcelona, a trip of great importance to me. On March 5th, [redacted], I received an email offering compensation to change my flight due to overbooking. Despite this, I received flight confirmation on March 13th, hoping for a no-show. Close to my departure, I tried to check in online but was unable due to the lack of an assigned seat, which felt unreasonable considering I had paid for the ticket. Upon arriving at the airport, I faced long lines at check-in with minimal staff available. I learned the flight was full, and my seat was uncertain. Despite heading to the gate indicated, uncertainty lingered. Multiple interactions with staff left me informed that my boarding relied on someone forfeiting their seat. By 5:00 pm, with no clear boarding information or food voucher, I sought assistance from the airport service center, which advised me to dine at Wagamama and seek reimbursement.