Vueling Airlines Customer Service Issues

On December 20th, our flight from Barcelona to Porto, VY8476, was overbooked. We opted to wait 12 hours for the next flight, VY8462, to Lisbon, then took a bus to Porto. Unfortunately, our luggage didn't make it to Lisbon. The bus was not ready, leading to a late arrival and no public transportation available, forcing us to take a 3-hour taxi ride to Porto. On December 22nd, we asked GROUNDFORCE to keep our luggage in Barcelona since we were leaving Porto on December 23rd by train. The call center informed us that the luggage might have arrived in Porto or not. It's now the evening of the 23rd, and we still have no confirmation on the whereabouts of our luggage. We had to cancel our train and are currently stranded with uncertainty. Kindly provide an immediate update on the current location of our luggage.

I noticed a misspelling on my reservation. The booking code is XLBM4X, and the name is listed as Bonnie Per, when it should be Bonnie Perelli. The email used for the reservation is [redacted] I tried to correct it online but was prompted to contact Customer Service. Since a toll-free US number isn't available, and the wait times are extensive, I'm hoping to find an alternative way to make the correction without incurring long-distance charges. Any assistance you can offer would be highly valued.

Beste, Ik wil graag een probleem delen dat ik ondervind met de klantenservice van Vueling. Ik heb een vlucht geboekt van Malaga naar Brussel op 9 en 10 januari. Dit betrof een vlucht van Malaga naar Barcelona en vervolgens vroeg in de ochtend een vlucht van Barcelona naar Brussel. Omdat ik deze vluchten niet als één boeking kon maken, heb ik twee aparte vluchten geboekt, één van Malaga naar Barcelona met boekingscode ULG5GX en één van Barcelona naar Brussel met boekingscode BYEY7V. Ik kreeg bericht dat vlucht ULG5GX geannuleerd was en ik een dag eerder in de namiddag een andere vlucht kon kiezen, waardoor ik 30 uur moest wachten op mijn volgende vlucht. Vueling vertelde mij dat zij alleen de vlucht van Malaga konden annuleren en niet de vlucht van Barcelona naar Brussel, hoewel dit mijn aansluitende vlucht was. Ik begrijp de uitdagingen na een staking, maar vind het redelijk om te vragen dat ook mijn vlucht van Barcelona naar Brussel (BYEY7V) geannuleerd wordt en het bedrag teruggestort wordt op mijn vluchtkredieten. Met vriendelijke groet,

Hello, my name is Secil Afsar. On December 8, [redacted], while flying from Barcelona to Berlin, my luggage went missing. I boarded with a suitable hand luggage, but a Vueling Airlines flight attendant took it without asking and stowed it under the plane. Upon arrival in Berlin, my luggage was nowhere to be found. My reservation number is FHUM7A. Personal Details: Surname: SECIL, Reference Number: BERVY10362, Date Incident Reported: December 9, [redacted]. However, there was an error on the form filled as my name was mistakenly listed as a surname and the incident date was incorrectly stated as December 9 instead of December 8. When trying to report the incident online, the system indicated a missing entry.

Dear Sir or Madam, I am writing regarding my upcoming flights. Our flight number is OKFM3X, for flight VY1820 on January 12, [redacted], to Barcelona. We have hand luggage booked for this flight. However, the hand luggage for our return flight on January 15, [redacted], has not been confirmed. We need hand luggage for the return flight as well. Could you please assist in booking hand luggage for both Lennard Wollmer and Annabelle Wollmer and provide me with the price? I had estimated around 23€ for the unconfirmed luggage. I have attached the flight details for your reference. Thank you in advance for your help and I look forward to your prompt response. Wishing you a happy new year. Best regards, Annabelle Wollmer

Hello, I need to update the names on my flight booking that my son purchased for us as a Christmas gift. The flight is TGREYJ from Cork to Paris on January 15th. I need to change my name to Mary Lynch McCarthy to include my married name, and my partner's name from Tadgh O'Leary to Timothy O'Regan (translation from Irish to English), as these match our passport names. I would appreciate it if you could inform me promptly so I can request time off work. My email is [redacted] Thank you in advance.

Booking Reference: SG64TZ Flight: VY8719 - December 29, [redacted] It is with great sadness that I inform you about the passing of my father-in-law, the father of my wife, Suse Benedict-Stoisser. Sadly, we were unable to make use of the aforementioned flight due to this unforeseen circumstance. Despite our efforts to cancel the booking through GESTIONES and WhatsApp, we have not received any response. I have also sent an email to [redacted] with a copy of the death certificate, but have only received an automated reply. Please provide me with an email address where I can forward the necessary documentation. We kindly request reimbursement for the travel expenses. As loyal Vueling customers, we hope for a prompt resolution to this matter. Thank you and best regards, Hartwig Benedict

Dear Customer Service, I am writing in regards to my daughter's recent flight experience with Vueling on December 24, [redacted]. She was traveling from Amsterdam to Rome on flight number VY6293. Despite booking online with hand luggage, she was required to check her bag at the airport and was charged €30. Upon arrival in Rome, her luggage was missing. After contacting the airline, we were informed that her suitcase was still in Amsterdam. Despite assurances, the bag has not been delivered yet, causing inconvenience as she is leaving for university soon. We are seeking a refund for the incurred expenses and the trouble this situation has caused. The lack of resolution and communication has left us dissatisfied with Vueling's service, and we are considering alternative airlines in the future.

On the 26th of December, I purchased five tickets from Oslo to Madrid for the 28th of December through Vueling's website for [redacted].30 euros. Despite not receiving any tickets or reservation code, I contacted Vueling on the 27th to rectify the situation. After multiple unsuccessful attempts, I was informed that the flight may have been canceled or overbooked, leading to the absence of my tickets. Subsequently, I had to purchase new tickets and incur additional expenses for a hotel in Madrid. Despite Vueling debiting my account for the tickets, the lack of booking numbers impedes my ability to reclaim my funds. Upon speaking to a Vueling supervisor at the Mallorca airport, I discovered that the tickets bought through Vueling's website were actually for Iberia flights, specifically flight number IB3497. I have since reached out to Iberia to obtain the necessary information to file a complaint against Vueling. How should I proceed to secure a refund for the undelivered tickets?

Regarding Baggage Booking - DCYZ9C I made a booking for cabin bags, but they did not appear in the booking as expected. Despite paying for them, customer service could not locate them in the records. Consequently, I had to switch them to be checked in the hold since I was informed there was no space in the cabin. My grievances are: 1. The confirmation email initially included the cabin bags, so it seems like I paid unnecessarily. 2. Upon boarding, there was actually ample space in the cabin for our bags, contradicting the earlier information. 3. Due to being instructed to shift our 10-kilo luggage to the hold, it got lost, causing a 3-day delay in retrieval. This loss could have been avoided if we had been able to bring our bags on board, as initially intended and paid for. For reference, here is a screenshot of the email displaying the payment for the cabin bags: [redacted]

Subject: VY7575 Flight Experience and Service Feedback Dear Customer Service Team, I would like to address my recent Vueling Airlines flight experience with Flight No. VY7575 departing from Banjul to London Gatwick via Barcelona on January 2nd. Upon arrival in Barcelona, I was informed of a cabin-crew strike affecting the service on board. I observed minimal hospitality and noticed a crew member using a mobile phone during the flight, which seemed unusual. I also want to inquire about the mandatory mask policy onboard that Vueling Airlines followed. While I appreciate safety measures, I noticed variations in compliance between international nations and ground staff. This consistency issue concerned me. Moreover, the lack of food and drinks during the flight, as well as feeling unwell, prompted me to purchase refreshments totaling £14.58, missing the service included in my ticket. I am reaching out to request a refund for the omitted service and my additional expenses. I have the receipts available upon request. I appreciate your prompt attention to this matter and eagerly await your response. Thank you for your assistance. Sincerely, J. Smith

On the 28th of December [redacted], I flew from Düsseldorf to Barcelona and then from Barcelona to Malaga. Unfortunately, my suitcase did not arrive with me. I went to the Baggage Service counter in Malaga to report my missing luggage, where they took down my information and provided me with a reference number: AGPVY56339. Despite leaving my address, I returned to Germany on January 1st, [redacted], without my suitcase as it had not arrived yet. Upon realizing it was delivered late in the evening where I stayed, I had to wait another week for my husband, who was still there, to bring it to me. During my time in Spain, I had to purchase clothing, shoes, and hygiene items since my luggage was missing, even for my children who needed clothes for New Year's Eve. My concern is regarding the reimbursement process for these expenses. I was informed that I could buy items and later claim reimbursement from Vueling. How do I proceed to get back the money I spent, as I was without my belongings for four days? Thank you in advance.

My spouse and I had scheduled a flight to Malaga on 20/12/22 from Cardiff Airport with Flight VY1261 and Booking Code QJ71YQCWL-AGP20. We encountered technical issues upon boarding and were asked to deplane. Although Vueling emailed us to stay updated, we lacked information during the six-hour wait at the airport until the flight cancellation was announced at 16:00hrs. Directed to the Radisson Blu Hotel, we had to pay £92 due to a lack of confirmation from Vueling, leading to stress and confusion. After being instructed to return to Cardiff Airport the next morning, we finally departed on 21/12 at 13:15. Despite losing two days of our holiday, we have not received further communication or compensation information. We seek guidance on the process for obtaining compensation for the expenses and stress incurred during this incident.

Booking Code: KGV9PG Original Booking: Departing from Bergen on 29th March to Barcelona Returning from Barcelona on 1st April to Bergen I received an email about a flight change for the Bergen VY1877 flight, moving it from the 29th March to 1st April. This adjustment doesn't make sense, having arrival and departure on the same day with just one hour apart? I attempted to review options in the "manage booking" section as suggested. The website was difficult to navigate, and I am positive I did not confirm any changes. Now it seems the journey is starting in Barcelona, which is confusing. I would like to modify the booking to the following: Departing from Bergen to Barcelona on Saturday, 1st April, and returning from Barcelona to Bergen on 5th April. This should incur no extra charges as Vueling canceled the original 29th March flight from Bergen. Can you assist with updating the booking accordingly?

Our flight from Cardiff to Alicante on 01/01/[redacted] experienced multiple delays and complications, leading to an eventual arrival 24 hours after the scheduled time. The initial technical issue with the door caused passengers to be shuttled back and forth between airports and hotels. Despite several check-ins, seating arrangements were not as expected, and a change of aircraft due to ongoing safety concerns further prolonged the journey. Arrival in Alicante was without cabin service due to a cabin crew strike. Subsequent attempts to claim compensation online have been met with responses citing exceptional circumstances beyond the airline's control, despite the concerning safety implications of the flight. Various interactions with customer service representatives have been unhelpful and resulted in conflicting advice. The issue remains unresolved, raising doubts about passenger safety and the compensation process.

I wanted to share my experience with Vueling. Our flight from Cardiff to Alicante on 01/01/[redacted] faced multiple delays and changes. After being shuttled between airports and hotels, we finally boarded the plane to find our reserved extra space seats were not available. The flight was further delayed due to a door issue, and we were rerouted to Gatwick before eventually reaching Alicante. The cabin crew strike meant no in-flight service. Upon landing, I requested compensation online, only to be told it was not possible due to exceptional circumstances. Despite multiple attempts to follow up, I have not received a satisfactory response. Each customer service advisor gave contradictory information and was unable to assist me with my claim. I am concerned about passenger safety on a flight with unresolved maintenance issues.

Hello, I wanted to share my recent experience with Vueling on 24 October [redacted]. I was scheduled to travel from Paris Orly to London Gatwick on flight number [redacted] at 18.30. Due to technical issues, the flight was rescheduled for the next day, and we were provided with alternative tickets: - Charles De Gaulle to Santiago De Compostela VY [redacted] on 25 October - Santiago De Compostela to Gatwick VY [redacted] on 25 October Although a taxi was promised to take us to Charles de Gaulle airport the next day, it did not arrive. Consequently, I had to organize my own transport and share a €60 taxi with two others, costing me €20. I kindly request compensation for this inconvenience and the additional transport expenses incurred. Thank you.

Dear Customer Service Team, I am writing regarding a canceled Vueling Airlines flight. I am seeking compensation under EC Regulation [redacted]/[redacted] for the following flight details: - Booking Reference: L8QHMB - Passport Number: [redacted]01 - Existing Complaint Reference: [redacted]7 - Flight Number: VY1240 - Departure Airport: Cardiff International Airport, CWL - Scheduled Departure Time: 01/01/[redacted] 12:45 PM - Arrival Airport: Alicante International Airport, ALC - Number of Passengers: 3 - Other Passenger Names: Ashton E., Claire T., Lynne T. We were informed at the airport via email that "We regret to inform you that, due to technical reasons, your flight VY1240 will not operate. We will contact you again shortly to inform you of the best alternative for your flight." Subsequently, we were offered an alternative flight from Gatwick to Valencia the same day, where we then took a bus to Alicante, arriving at 1:15 AM on 2nd January. I await a comprehensive response within 14 days; otherwise, I may escalate this issue further, potentially to court. Yours faithfully, Mr. Nathan E.

I would like to bring attention to the incident with Vueling. On 01/01/[redacted], my flight from Cardiff to Alicante faced multiple issues leading to delays, cancellations, and a disrupted journey. Passengers were shuttled between airports, put up in hotels, had inconsistent flight schedules, and inadequate services provided. Even after landing, the process to claim compensation has been frustrating. The airline cited "exceptional circumstances" to deny compensation, which I contested to no avail. Multiple attempts to resolve this via email and customer service have been unfruitful, leading to further confusion and lack of assistance. The safety concerns regarding the aircraft's technical issues during the flight have left me uneasy. Despite providing all the necessary details, the process for compensation remains unresolved and challenging. I hope to receive clarity and proper resolution soon. Thank you. Ref Number: RFZSNM Claim numbers: Elizabeth May [redacted]6, Philip May [redacted]5.

Hello! I made a reservation for a flight from Barcelona to Paris on 7/13/22 through Booking.com with Vueling Airline. The airline reference number is S9P67L for a travel date of 4/23/23. I cancelled the booking on 10/14/22 because my mom, a passenger, cannot fly due to her heart condition. Booking.com told me the flight is non-refundable, and I need to claim a refund from the insurance company I purchased. This morning, the flight insurance company requested a letter from Vueling Airline confirming they are not refunding us. I need this letter to submit to the insurance company. My email address is [redacted]