Vueling Airlines Customer Service Issues

I had a reservation for July 30th, but my flight was canceled on short notice. After being rebooked for a 7 am flight, this flight was canceled as well. I ended up waiting at the airport until July 31st at 2 pm, missing two days of my vacation due to the consecutive cancellations. This caused financial and physical strain as I waited in long queues at the airport. I had a hotel reservation in Amsterdam which I couldn't utilize due to the flight disruptions. I am hoping for compensation for the four flights affected and the inconvenience of waiting at the airport for two days. My wife also had a ticket for the trip. Your prompt response regarding compensation for the difficulties I faced during this trip would be greatly appreciated.

I need to inform you that my flight on July 30th was canceled, causing significant inconvenience. Despite a new booking for a 7 am flight the next day, the third flight was also canceled, resulting in a two-day wait at the airport. This disrupted my vacation, financially and physically. I request compensation for four flights, a hotel reservation in Amsterdam, and the damages incurred while stranded at the airport. I have yet to receive any compensation for these issues, and my wife and I await your response. Please address this matter promptly. Thank you. Email: [redacted]

I had a flight scheduled from London Gatwick to Florence today at 4.05 pm with my family. Unfortunately, the flight got cancelled with less than 60 minutes notice. We are now rebooked for a flight tomorrow. However, I have incurred expenses for traveling to Gatwick and hotel accommodation in Florence, which are non-refundable. Not to mention, we've also pre-paid for excursions in Florence for tomorrow, which cannot be changed. I have attempted to reach out through your website and customer service helpline to understand the process for compensation, but unfortunately, I have not received any support or been able to speak with a customer service representative. It is essential for me to get in touch with someone to guide me on how to file a claim as I am at least £[redacted] out of pocket. Additionally, the disappointment caused to my family by missing out on our holiday is significant.

I am writing regarding the cancellation of my flight (VY6014; booking ref: UDUSVC). The link provided in the email for rebooking is not functioning, causing inconvenience. The alternative flights (VY7821 and VY2214) offered are unsatisfactory, resulting in a significant delay and an overnight stay at the Barcelona airport. I had to secure a new flight at a higher cost with another airline due to the short notice and lack of available options. Additionally, I had to rebook my bus from Seville to Huelva. The in-flight experience was unpleasant, as passengers were kept waiting with no refreshments or information before the flight was canceled. As a result, I had to arrange for two more nights of accommodation in London. I am requesting a full refund and additional compensation for the inconvenience. Kindly reach out to me promptly via email or phone at +34 [redacted]19. Thank you. Helen

We were scheduled to depart from Seville on August 17, [redacted], on flight VY6015, which was unfortunately cancelled. We waited in line for two hours without any information, then were transferred to a hotel (Congressos) where they were unaware of our arrival, resulting in another hour's wait for accommodation without food or drink. We have now spent two nights here and were informed we would fly to Barcelona tonight before potentially continuing to Gatwick on Saturday. However, we have received no updates on the situation. We need to check out by noon today, August 19, [redacted], with no guidance on our next steps. Will a bus be provided? Where will we stay in Barcelona? Please provide an itinerary promptly. The lack of assistance and information on travel, food costs, and more is causing stress for my family, let alone the financial losses from missed work in the UK. Your urgent attention and response are greatly appreciated. Thank you. D.R. Clark and family.

I had a reservation for July 30th, but my flight was canceled an hour before boarding. Another flight was arranged for 7 am, which was also canceled when I arrived at the airport. I ended up waiting until 2 pm on July 31st, spending two full days at the airport. This experience had financial and physical implications, and we lost two days of our vacation. I had a hotel reservation in Amsterdam for July 30th-31st. I am hoping for compensation for the four flights, the hotel booking, and the damages incurred during my airport stay. I have not received any compensation yet. My wife and I had purchased two tickets. I am eagerly awaiting your response. You can reach me at [redacted]

I need to report a frustrating experience with my travel reservations. On July 30th, my flight was canceled last minute and rescheduled for 7 am the next day. Unfortunately, upon arriving at the airport, this second flight was also canceled. I ended up stranded at the airport until 2 pm on July 31st, causing me financial and physical strain and impacting two days of my vacation. I have not received any compensation for this ordeal. My wife and I had bookings for a hotel in Amsterdam for July 30th to 31st which we missed. I am seeking compensation for the four flights, hotel expenses, and the inconvenience of waiting at the airport for two days. I have included my reservation details for your reference. Thank you for your attention to this matter. Reservation Number: [redacted] Passwords: [redacted] Boarding Pass 1: BCNA1446 Boarding Pass 2: BCNS0104 Boarding Pass 3: BCNS0026 Traveler's Name 1: A/N Alhorishi Traveler's Name 2: S Alshaiqi Email: [redacted]

Dear Sir/Madam, I am reaching out regarding the cancellation of our Vueling flight while we were already on the plane. The booking reference for the flight was RLML2W, scheduled for 17:45 from Paris Orly to London GTW (VY6944) on Thursday, August 18. Subsequently, I have been issued two case numbers to claim compensation: Case ID [redacted]7 and Case ID [redacted]8. During this experience, we received no assistance at the airport and were informed at 11 pm that we would need to wait until Monday for another flight or make our own arrangements. This left my two children and me in a distressing situation, trying to find our way home and accommodation late at night, amounting to over [redacted] pounds sterling. I have successfully submitted refund and compensation claims for myself and my daughter, with the corresponding case numbers mentioned above. However, I was unable to claim compensation for my son as his flight record could not be located, which has added to the frustration and disappointment of this ordeal. I kindly request that you process a compensation claim for all three of us, including my son. I seek confirmation of receipt of this email and assurance that it will be promptly addressed. Thank you.

I want to inform you that my flight scheduled for July 30th was canceled twice, causing me and my wife significant inconvenience. We ended up spending two days at the airport, waiting in long queues, and losing two days of our vacation. Despite these issues, we have not received any compensation for the damages incurred. We had to book a hotel in Amsterdam for July 30th to 31st, and we believe we are entitled to compensation for the four flights affected and the additional expenses we had while at the airport. We hope for a prompt response and resolution. Passenger Details: Name1: S. Alshaiqi Name2: N. Alhorishi Reference Number: [redacted] Boarding Passes: 1. BCNS0104 2. BCNA1446 3. BCNS0026 Email: s****[redacted] na**[redacted]

Subject: Assistance Needed for Flight Booking and Vueling Club Dear Customer Service, I am experiencing difficulty logging into my Flight Booking AHC38A for the Cardiff to Malaga route and accessing my Vueling Club account. It appears that my outdated email address, [redacted], is still linked to my accounts. I have since updated my email to [redacted] Could you please assist in updating my email information so I can access my flight booking and Vueling Club account successfully? Thank you for your attention to this matter. Sincerely, John Wilkins [redacted] Heol Gabriel, Cardiff. Rio de Janeiro 1-3 Algarrobo Costa

Dear Sir or Madam, I traveled with your airline from Munich to Mallorca on Monday, July 18, [redacted], with two friends. Upon arrival in Mallorca, we were informed that all our luggage was missing. We filled out the lost luggage report for all three missing bags at the local Lost & Found desk. On Wednesday, I received 3 text messages stating that the bags would be delivered, but only 2 were handed over at the reception, with mine still missing. Upon returning to Munich on Friday, my bag was still not located, so I filled out another lost luggage report there. After over a month of no communication, I finally received my bag by mail yesterday, August 22, [redacted]. I incurred expenses of €61.85 in Mallorca for items such as swim shorts, a beach towel, sunscreen, a toothbrush, etc. I believe it is only fair that these costs are reimbursed. Additionally, I would appreciate a general compensation for the inconvenience of waiting over a month for my luggage, as I had to repurchase everything in the meantime and now have duplicates. I am hoping for a fair and considerate response from your side. Best regards, Marcel Wechselberger

During my flight from Barcelona to Hamburg on Aug 15th, my blue bag, with a brown patch on the front bottom right labeled "extra light," did not arrive. Many other passengers also experienced the same issue. The bag features a narrow yellow patch running vertically, a red ribbon on the handle, and a brown leather bag tag. Unfortunately, the Check-In sticker peeled off due to heat. It has been over a week, and I am seeking an update on the missing bag. In case it is not found, I would like to understand the process for luggage replacement, possibly after 21 days. When attempting to provide my information for the service, I encountered an error message stating my details were incorrect. I have been unable to reach customer service by phone for assistance. Name: Meier Flight: VY1820 PIC: HAMVY10860 Booking Code: TH715D Bag Tag Number: VY140994

I need to report a travel issue. My flight on July 30th was canceled last minute, causing a ripple effect. After two more cancelations, I found myself stuck at the airport for two days, losing time and money. I had a hotel booking in Amsterdam on July 30th, which I missed. I ask for compensation for the lost vacation and the financial and physical strain I endured. I traveled with my wife on four differently booked flights due to the disruptions. My reference number is 40-[redacted]90, with passwords [redacted]. Our boarding passes were BCNS0104, BCNA1446, and BCNS0026. The names on the tickets are ALSHAIQI/SALMAN and ALHORISHI/NADA. Despite reaching out via email, I have yet to receive any response regarding compensation. Contact: Email: [redacted] Email: [redacted]

I had a flight scheduled for 9:20 am on August 18 from Barcelona (BCN) to Palma Mallorca. The airline overbooked and moved me to a 4 pm flight, then charged my Visa for the new ticket. This was not my mistake, it was due to the airline's overbooking. Instead of charging me, they should be compensating me for the inconvenience. I received a confirmation email with the details. I demand an immediate refund; otherwise, I will contact Visa to dispute this charge.

Hello, On August 17, [redacted], my flight from Valencia Airport to Gatwick was canceled due to bad weather. I was rescheduled for a flight on August 22, which was the earliest available. Unfortunately, while waiting at Valencia Airport for 4 hours, I did not receive any food, water, or accommodation. I received a letter from Vueling stating that they would reimburse necessary expenses such as meals, snacks, and accommodations up to 150EUR, upon accepting the alternative flight. I kept all the receipts and have been trying to claim these expenses without success. Despite following their instructions, Vueling informed me that I cannot claim back any expenses due to the cancellation being weather-related. I have tried emailing and calling them, yet no resolution has been reached. I am seeking advice on how to proceed. Thank you, James

Dear Madam/Sir, I made bookings for flights for my wife, daughter, and myself with the following details: - Departure from Dubrovnik to Barcelona on Sunday, February 12, [redacted], flight number VY7721 - Return from Barcelona to Dubrovnik on Sunday, February 19, [redacted], flight number VY7720 We planned to spend a week in Barcelona, departing and returning to Dubrovnik. I recently received an email stating that my outbound flight has been canceled and rescheduled for Thursday, February 16, [redacted], arriving early morning on February 17. This change would significantly shorten our stay to just two days. I tried to reschedule both flights for a week later than originally booked (outbound on February 19 and return on February 26). However, it seems your system mistakenly swapped the outbound and return flights, making it appear that we will fly from Barcelona to Dubrovnik on February 19 and then immediately return to Barcelona on the same plane. This error is now preventing me from changing the actual return flight from Barcelona to Dubrovnik for February 26. I am kindly asking for assistance in either changing both originally booked flights to the correct dates or processing a refund for both flights. I would appreciate any help you can provide. Thank you in advance, Branko Vucijak

Dear Sir/Madam, I had booked return tickets for my wife, daughter, and myself. The outbound flight was from Dubrovnik to Barcelona on Sunday, February 12, [redacted] (flight number VY7721), and the return flight was from Barcelona to Dubrovnik on Sunday, February 19, [redacted] (flight number VY7720). However, I received an email stating that the outbound flight was canceled and rescheduled for Thursday, February 16, [redacted], which significantly shortened our stay. I tried to reschedule both flights to depart on February 19 and return on February 26, but there was a mix-up in the system, making it seem like we would be flying back and forth in one day. I am now unable to change the return flight to its correct date. I kindly request either to change both flights to depart on February 19 and return on February 26, or to receive a refund for both flights. Please advise on the next steps. Thank you for your assistance. Best regards, Branko V.

Dear Support Team, I had a concerning experience recently while flying with your airline. I initially confirmed my baggage allowance with three of your agents, yet when boarding, I was abruptly asked to pay at the gate. I am seeking a full refund for this unexpected charge. There should be phone recordings of my interactions with your customer service representatives who assured me of my carry-on allowance, which I was told was included with my front seat purchase. However, upon boarding in Barcelona, I was asked to pay 40 euros or leave the line, contradicting the assurance I received from your three previous employees. If I had known about this additional charge, I would have arranged for my baggage online at a lower cost in advance. This experience felt unjust and possibly deceptive. Confirmation: ZEEZRC Receipt: ZEEZRC-03 Flight VY [redacted] I appreciate your assistance in resolving this matter promptly. Thank you, S

My daughter and her three children, the oldest being severely autistic, were supposed to catch a flight last night at 8 p.m. from Banjul, Gambia to Barcelona and then onwards to London Gatwick. Due to an accident on the road to the airport, they arrived slightly late. Despite the plane still being on the ground and people boarding, the desk was closing. A representative informed her it was unfortunate and getting a refund would be difficult. After voicing her concerns to another staff member, she was rudely told the same. As frequent flyers, we have seen passengers board late in similar situations at this airport. Now, my daughter and grandchildren are stranded in Gambia and had to book another flight for September 5th, costing me £[redacted]. This could have been avoided with more assistance from your staff. Currently, we are seeking compensation for the original flight cost and the additional expenses incurred. Your customer service has failed to assist my family, and we are disappointed in the lack of support provided.

Yesterday, on 27/8/22, I was scheduled to travel from Barcelona to London on Vueling Flight VY7834 departing at 15:20. Unfortunately, the flight was delayed and overbooked, causing me to miss it. I had to take the subsequent flight, VY7820, which departed at 19:00 and was also delayed. After missing the initial flight, I was directed to retrieve my luggage and check in again. Following instructions, I waited for my bag at belt number 6 in the baggage claim area without success. Airport staff informed me my bag would reach Gatwick without needing my intervention. I proceeded to recheck for VY7820 at Departures. Upon arrival at Gatwick, I found the facilities closed, preventing me from filing a claim or obtaining a PIR code. Despite efforts to communicate with airport personnel and fill out forms, I was unable to secure a PIR code. Today, my attempts to contact Vueling have been fruitless due to the absence of this code.