Vueling Airlines Customer Service Issues

I had a flight from Paris (CDG) to Barcelona (BCN) with Vueling Airlines in August. The airline canceled my flight due to weather conditions, and assured me and other customers that our taxi fares would be reimbursed since they provided hotel accommodations and limited alternative options. Despite submitting my claims, I have not received the refund they promised. Their AI-operated forums are confusing to navigate and do not always provide a way to submit refund requests. I am owed a total of **.** euros for the taxis and rebooking expenses incurred. I have been unable to reach anyone by phone, as the customer service line lacked agents when I left the airport. This cancellation disrupted my work plans in BCN, and I am seeking prompt reimbursement.

I attempted to check in for my Cardiff to Paris flight departing on September 1st, returning on the 6th. Vueling cancelled my return flight without prior notice. They only offer alternate dates, which don't suit me, or a refund. Returning two days earlier isn't an option due to accommodation bookings. Postponing is impossible due to work and school commitments. Vueling is unresponsive, and their Customer Services seem automated. I believe they should offer an alternative or a flight with another airline. I am requesting Vueling to arrange a flight back to Cardiff or Bristol on September 6th matching the original schedule. Alternatively, a London Gatwick flight with onward transport to Cardiff would also be acceptable.

I made a booking on August 28 for the ticket below, but the confirmation did not arrive as expected within 12 hours. The confirmation with the details came one hour after I booked a new ticket. I was advised by customer service to try booking another ticket after 24 hours. I then booked a new one with the same airline, date, and time, and received immediate confirmation after payment. I now have two tickets and need to cancel the first one for a refund as I am out of money. The details of both bookings are as follows: Original Booking - Order number: LRWHZO Booking number: Fly: KEZ35M Booker: P. Lagarde Email: [redacted] Mobile: 45 [redacted]8 New Booking - Booking confirmation: FMB2KR CPH-BCN - 24 September Booking code: FMB2KR Booking code: QGTN5T Awaiting your response.

I made a booking on August 28 for the ticket below. However, the confirmation did not arrive within the expected 12-hour timeframe as stated. I received the confirmation details today, one hour after purchasing a new ticket. Order number: LRWHZO Booking number: Flight: KEZ35M Booker: P. Lagarde Email: [redacted] Mobile number: 45 [redacted]8 Booking number Copenhagen - Barcelona: KEZ35M Booking number Barcelona - Copenhagen: KEZ35M I decided to book a new ticket since I had not received any updates after speaking to customer service. Today, I booked a new ticket with the same airline, date, and time, and received immediate confirmation after payment. I now have two tickets and need to cancel the first one. New booking confirmation: FMB2KR CPH-BCN - September 24 Booking code: FMB2KR Booking code: QGTN5T I am looking forward to your response.

Upon realizing my luggage was missing, I struggled to find any Vueling staff for assistance. Despite receiving incorrect directions to the Vueling office, I discovered it closed with no one around to help. Left stranded without guidance, I needed to report my predicament as I had an early morning flight booked. Returning at 5 AM, prior to the lost luggage counter opening, I left detailed information about my missing belongings, flight itinerary, contact details, and Canadian address and phone number. Despite numerous attempts, all phone numbers, including those provided by GetHuman, led to automated messages or unavailability, leaving me frustrated and unable to make any progress.

I am reaching out for assistance regarding a luggage issue I experienced on a Vueling Airlines flight from Florence to Mykonos on July 26, [redacted], with Flight Number VY6360. Our two bags with Tag numbers VY106083/VY106071 did not arrive at our destination due to flight delays and diversions. Despite efforts to locate the luggage in Mykonos, it was not found until later in Madrid, where we were informed they were then sent to the San Francisco Airport for pick up, but we have not received any communication regarding this. I am seeking help to either file a claim or resolve this ongoing matter. Communication via email would be preferred. Dave K. Auburn, CA, USA Email: [redacted] Cell: [redacted]

I am looking to receive a refund from Vueling for a flight that got canceled due to medical reasons. I've submitted my information multiple times on their website and attached the doctor's note. Despite weeks passing, I have not received any updates. Their phone system keeps directing me to submit the information online and then hangs up. Vueling provided me with case number [redacted]3 and advised me to call back if I don't hear from them soon. The flights were booked for Stephen Tyler and Lindsey Tyler with booking reference EYT7MV on 04/08/[redacted], and payment was made with AMEX.

I want to share my recent experience with my flight reservation on July 30th. Unfortunately, my flight was canceled just an hour before departure, causing a chain of issues. Despite a new flight being arranged for me for 7 am, it was also canceled. Subsequently, a third flight was canceled, leaving me stranded at the airport until 2 pm on July 31st, resulting in a significant financial and physical toll. This ordeal led to the loss of two days of my vacation. My hotel reservation in Amsterdam for July 30th to July 31st was affected. I am hopeful for compensation for the four disrupted flights, hotel stay, and the inconvenience of waiting at the airport for two days. I am still awaiting a response and have not received any compensation yet. My and my wife's tickets details are as follows: Passenger 1: S. Alshaiqi/Salman Passenger 2: N. Alhorishi Boarding Passes: - BCNS0104 - BCNA1446 - BCNS0026 If you need to reach me, my email addresses are [redacted] and [redacted].

I, William Tallowin, and my wife, Anita Tallowin, were overbooked and denied boarding on a flight from London Gatwick to Malaga on 16/8/[redacted], with booking reference GD8U5M and flight number VY6615. We received emails from the airline confirming this and explaining our compensation entitlement. Upon visiting the website, a communication error message appears consistently. Despite our initial destination being Malaga, we ended up flying to Rome and then back to Malaga, arriving at midnight with lost luggage, later recovered and delivered to our Spanish address after 3 days. Due to both of us contracting COVID upon our return, we have been unwell for over 3 weeks, hence the delayed request for compensation. Your prompt assistance in addressing our situation would be greatly appreciated. As per the airline's policy, we believe we are each entitled to receive [redacted] euros. Additionally, I would like to commend your checking staff for their exceptional service and assistance with our alternative travel arrangements.

I checked a bag on Vueling Flight [redacted] from Palma, Mallorca to Palermo, Sicily via a connecting flight in Barcelona (Vueling Fight [redacted]). Unfortunately, my bag was only checked through to Barcelona due to a baggage check error, while the final destination is Palermo. The bag with ID# o [redacted] VY [redacted] and description BK22RHX is by the brand AWAY. It has a pink tag with the name Sally Espinoza, and an address at [redacted] South 1st Street, Manassa, Colorado [redacted]. Additionally, it has a blue cattle ear tag with the brand Frying Pan E. I am requesting the luggage to be delivered to NH Palermo, Foro Italico Palermo [redacted], Italy, by Sept. 10. By Sept. 11, I will return to Bar Leona, and my departure back to the US is on Sept. 15.

I made a booking with On the Beach on August 29th for a holiday, but after paying the deposit, I noticed my son's name was changed to my partner's due to my phone's autocorrect. I contacted On the Beach immediately to correct the first name on the booking. They took 4 days to respond and informed me there would be a £[redacted] charge for this change. This fee is too high for me. I saw on your website that name changes are free within the first 24 hours. I requested the change within this time frame, but On the Beach keeps increasing the price without explanation. I only need the first name of my 6-year-old child on the booking changed. Is there any way to do this? Thank you for your attention to this matter. I am hopeful for a positive resolution.

We booked a flight from Cardiff to Alicante on August 30th with booking reference OF18HZ. We opted for the priority boarding package, but it was not honored during boarding as expected. Despite paying for this service, there was no distinction made for priority boarders. This is the second time this has occurred departing from Cardiff. I didn't raise the issue the first time, but I believe it's unfair not to receive what we paid for. I am requesting compensation for the undelivered service. I am disappointed with Vueling's failure to meet their commitment. The booking was made for Mrs. Valerie Evans and Mr. Robert Evans. Thank you for your attention, and I anticipate your prompt response.

Dear Sir or Madam, I am writing regarding my luggage that did not arrive on my recent flight from Barcelona (BCN) to Munich (MUC) on flight VY [redacted]. The missing luggage is a grey suitcase with a brown homemade identification card on top. The card includes the following details: Sarah Kollmaier, Wiesing 34, [redacted] Saalfelden. I regret to inform you that I failed to visit the Lost & Found Centre yesterday to obtain a P.I.R. number for my lost luggage. The tag number for the suitcase is [redacted]. I kindly request your assistance in locating and returning my luggage at your earliest convenience. Thank you for your attention to this matter. Sincerely, Sarah Kollmaier

Subject: Luggage Issue on Recently Booked Flight I am reaching out to report a concerning incident regarding our recent flight from Zurich to Madrid on September 5th, [redacted], with confirmation code GM3F4B (VY5257). Despite selecting the "OPTIMA" option during booking, we were informed at Zurich Airport, using our IBERIA boarding passes, that our luggage was not covered. After some discussion and presenting our Booking Confirmation, the staff allowed our 2 Suitcases to be checked in as a gesture of goodwill. However, I was advised that this might not be the case on our return flight on September 23rd, flight VY5144 from MAD to ZRH (16:35h - 18:55h). To avoid any further inconvenience or confusion, I kindly request clear communication with IBERIA to ensure that the "OPTIMA" option we paid for is honored on our return journey. Sincerely, Urs H. Tel. +41 [redacted]31 Sent from my iPhone

Dear GetHuman, I am writing to express my disappointment with the flight experience I had today. My name is Inaame Benz, and my flight from Paris Orly to Genoa, with the booking code YDKBNS, did not go as planned. Despite receiving notifications about a 42-minute delay and monitoring the gate information, the gate number changed from A20 to A04 without clear communication. I arrived early at 4 pm, only to realize the gate change when it was too late. The lack of proper signage or announcements led to missing the flight. As a student who saved diligently for this trip, I am seeking assistance or compensation for this situation, which was beyond my control. I hope for a resolution that reflects the inconvenience and stress caused by this confusing experience. Thank you for your attention to this matter. Sincerely, Inaame Benz

Upon check-in, I was informed that my flight was overbooked and that I didn't have a seat, as stated in the email I received. Despite facing a long security line delaying my arrival at the gate, once there, no one was present. Seeking assistance from the next Vueling flight was futile. Contacting Vueling by phone proved unhelpful as I couldn't connect with a representative, leading me to visit Vueling reception. They directed me to avian partners for assistance, only to find every flight on the same date was overbooked. As I was unable to reach the gate in time (due to the airport's fault), resolving the issue free of charge online was impossible. Fortunately, avian partners were accommodating and managed to change my flight without any additional costs.

Hello. On 09.09.[redacted], I had a flight from Barcelona to Nuremberg with a transit in Paris. My booking number is JEN3NM. Unfortunately, the initial flight was cancelled causing a significant delay. Vueling's customer service arranged an alternate route for me via Munich on 10.09.[redacted] at 7:10 am. Despite not securing lodging for the night, they provided a taxi to Munich and then to Nuremberg. They issued me vouchers to cover the taxi fares. However, this caused a delay, arriving in Nuremberg at 12:30 pm instead of the expected 8:15 am. I am interested in exploring compensation eligibility under the regulation (EC) [redacted]/[redacted] of the European Parliament due to the flight cancellation. Thank you for your assistance. Regards, Mahshid K. E.

Subject: Assistance Needed with Lost Luggage I am seeking assistance regarding our lost luggage while traveling with Vueling Airlines. On July 26, [redacted], our bags with tag numbers VY106083/VY106071 went missing during our flight from Florence, Italy to Mykonos, Greece (Flight Number VY6360). Despite filing a report (File Reference # JMKVY12926/27JUL22/0730GMT) in Mykonos, our luggage was only located in Athens by Goldair Handling. Despite requesting the bags be rerouted to San Francisco, we have not been contacted for pick-up instructions. Efforts to file a claim or resolve the issue through Vueling's website have been unsuccessful. The website prompts me to input details that do not seem to match. When checking the luggage status, it shows the search is ongoing. I reside in Auburn, CA, USA, and prefer to communicate via email at [redacted] Your support in resolving this matter would be greatly appreciated. Best regards, Dave K. [redacted] Sunnyslope Way Auburn, CA. [redacted] Email: [redacted] Cell: +01 [redacted]

On September 9, [redacted], two families with 4 young children flew back from Paris to Hamburg with 7 pieces of luggage, a twin stroller, and a children's buggy. We encountered luggage issues at the Paris airport where we were forced to check in our carry-on luggage for €30 per piece, despite having flown with the same booking to Paris without any problems. Upon arrival in Hamburg, we were told to go home without our luggage as nothing from Paris was being released and to try again the next day. We had to wait at the airport for nearly 4 hours with our young children and had essential items for them in the confiscated luggage, along with valuables, car keys, and daily essentials. Items like glasses, recent purchases, and many valuable items are now missing, requiring us to make urgent replacements before an upcoming wedding where cosmetic and hair styling items are essential. Additionally, expensive items like facial creams necessary for my wife's skincare routine were also in the luggage and need immediate replacement due to their high cost. We kindly request prompt assistance to cover the cost of these essential repurchases. Our flight booking code is O9GV7L. Sincerely, Shahid

Good day, I am seeking an update on my case with Vueling. My previous email was sent on 8th July, [redacted], regarding the case ID [redacted]5. I had requested assistance in locating my lost luggage, which contained a distinctive iron tool and a small box with my business cards. I am hoping to receive a resolution or an update by a specified deadline. I would appreciate your prompt attention to this matter as I aim to close this case efficiently. During a previous phone call, I was informed that I would receive the standard compensation for the delayed and lost luggage. Best regards, Pavel Cerny