Vimeo Customer Service Issues

We encountered an issue with our account (ID: [redacted]1) during the summer and to ensure continuity in our business operations, we opted for a 30-day trial of the Premium tariff. Subsequently, we upgraded to the enterprise tariff as recommended, maintaining payments via invoices based on the resolution communicated by our manager. Despite the payments made (referencing attached document), our account has regressed to a default status and is non-functional. Attempts to address this with our manager Reggie have not provided a resolution as initially assured. Urgent intervention is requested to rectify this situation promptly, as all necessary payments have been made and there is no apparent cause for our account to be in its current inactive state.

Dear Vimeo Staff, I subscribed to Vimeo Pro on September 16, [redacted] (GMT +8) and encountered color shift issues when uploading a video, leading me to cancel the subscription. To my surprise, I received a bill transaction email on October 15, [redacted]. I kindly request a refund as I am still eligible within the refund period for annual plans, which ends today. I am aware that there may be a delay due to email processing times, but I wanted to ensure my request was sent within the 30-day period. Billing Information: Name: K. Y. Chen Location: Taiwan Card ending in: [redacted] Purchase Details (Invoice #VIM[redacted]3): - Vimeo PRO free trial: $7,[redacted].00 - VAT: $[redacted].00 - Total: $7,[redacted].00 Thank you for your assistance. Sincerely, Arthur

I noticed an unauthorized charge of $[redacted] on my checking account statement for Vimeo. I never intended to make this purchase and do not want it. I was under the impression that I was starting a one-month free trial while trying to watch a streaming video for a live event. However, I do not recall giving any authorization for a purchase. When I tried to contest the charge through iTunes, I found no record of it, as they listed it as $0.00. Despite this, I can't locate any information on the charge. Also, I am unable to log into the Vimeo account as it claims I don't have one. I need to secure a refund promptly. Please advise on the next steps.

I saw an ad for free movies and being a 65-year-old man on social security, I watched content on my phone and Chromecast. The withdrawal hit my bank account on Oct 22, causing overdraft fees totaling $[redacted]. I reach out to the bank, Sling TV, and Vimeo, but only Sling TV was unhelpful. I am left with negative $[redacted] until my pension arrives on the second Wednesday of the month, leaving me with only half for the remainder of the month. I am unsure if my ignorance or oversight is to blame, but I seek a refund of $[redacted].

Good morning, my name is Elisa Midián Vázquez Ramos. My account number is [redacted][redacted]. The requested refund amount is $[redacted].00 MXN. Reason for refund request: Vimeo charged me for the annual fee, but I subscribed on October 18 and was billed on November 16, less than 30 days after the free trial started. According to the help center, annual subscription purchases are refundable within 30 days of purchase, so I kindly request the corresponding refund.

I am Daniel Agha-Okoro. On November 15th, I was charged ₦[redacted],[redacted].54 for Vimeo Premium, which I did not request or subscribe to. I did not engage in any transaction with Vimeo on that date. I have reported this unauthorized charge to my bank for investigation. I believe this is an error that needs to be rectified. I kindly request a thorough investigation into this matter and a refund of the charged amount for the Vimeo Premium membership. Your assistance in resolving this issue is greatly appreciated as something seems amiss.

Dear Team, I was charged [redacted] Euros this morning for a Vimeo PRO annual fee. Even though I followed a link from my video-maker a month ago to watch my wedding movie trailer, I never intentionally signed up for any paid service on Vimeo. I have cancelled the subscription for the next year today, but I would like the charge to be reversed and the subscription canceled entirely. My user account is [redacted]92. Thank you, Luciano Farina

Hello, I recently noticed a charge of $[redacted] from a membership that I believed was canceled. I have attempted to reach out to customer service via email but I am unfamiliar with using your platform as I rarely use it. I was surprised to see the charge as my bank was attempting to charge me $[redacted] instead of $[redacted], and I hadn't realized that Vimeo had charged me. Despite contacting Vimeo customer service, they have informed me that I cannot receive a refund since it has been over 30 days. I find it disappointing that Vimeo is unwilling to refund even a portion of the money for a membership that I did not utilize. I would greatly appreciate assistance in resolving this matter.

Hello, I attempted to purchase Katherine Levac's show on Vimeo On Demand twice with my credit card ending in [redacted] on December 26th. Unfortunately, I was charged $30 for the video but was unable to access it. An error message mentioning that some information did not work appeared on my screen. Can you please assist me in receiving a refund for this issue? Thank you.

On December 31, [redacted], Vimeo deducted over £[redacted] from my account, leading to a negative balance of £[redacted]. I have never held an account with Vimeo; I only watched a few videos uploaded by a friend. I am incredibly distressed by this unauthorized withdrawal, especially as I suffer from diagnosed depression and anxiety. I urgently need to discuss this matter with you directly. The stress this has caused me is overwhelming, especially as I have bills to pay. Please address this issue promptly and reimburse me for the financial burdens and distress. I will provide more details once I am assured of your attention to this serious matter. My bank's fraud department is also involved. I anticipate your swift and appropriate response.

Good morning, I apologize for repeating myself, but there seems to be a mix-up that I hope we can finally resolve. On 30/12/[redacted], I purchased a course for €39.95 (unfortunately, I don't have the invoice), and yesterday I was billed for another course by the same author, Hugo Rodriguez, called "Capture One in-depth" for €99.00, for which I do have the invoice. Mr. Rodriguez mentioned in a video that if someone completes the "Capture One for busy photographers" course and then enrolls in the "Capture One in-depth" course, they would receive a 40% discount on the latter. However, I didn't see this discount applied. I have already reached out to Mr. Rodriguez and provided him with the invoice for the "Capture One in-depth" course, but he mentioned that the discount applies only if I had previously purchased the shorter 4-hour course. I would appreciate it if you could inform Mr. Rodriguez that I have indeed bought the "Capture One for busy photographers" course and should be eligible for the discount. Thank you for your attention to this matter. Best regards, J.M.

I have been charged for a service I did not intend to use. I was directed to Vimeo to watch a one-time presentation by the Denver Art Museum. While I may have accidentally signed up, I am not interested in using Vimeo as I am not very tech-savvy at 72 years old. I have disputed the $84 charge on my Visa from 12/30. My main concern is that this might turn into a recurring charge. It has been challenging to reach your company for help, I haven't even found a "billing department." Can you cancel my supposed participation in your services or let me know how to do it myself? My details are Lynn Ceuleers, [redacted].

I have been charged for a service from your company, which I did not intend to sign up for. I was directed to Vimeo to watch a one-time presentation by the Denver Art Museum. I might have accidentally signed up, but I have no interest or knowledge to use your service. I am a 72-year-old lady who is not very tech-savvy. I have disputed the $84 charge on my Visa card dated 12/30. My main concern is the possibility of this being a recurring charge. I have had difficulty reaching out to your company for assistance, and I cannot find information for a "billing department." Can you please cancel my supposed participation in your services? Alternatively, could you provide guidance on how I can do this myself? Name: L. Ceuleers Phone: [redacted]

I have been trying to cancel my membership that I accidentally ordered two days ago. I was charged $[redacted].95 on my credit card, and despite multiple attempts within the 48-hour window, I have been unable to cancel. Contacting customer service has been futile, as I keep getting redirected or automated responses. The order was placed with [redacted] using a Discover card. Since my cancellation requests have gone unanswered, I will be disputing the charge through my credit card company. Despite logging in multiple times, I am told my account doesn't exist. Please confirm the cancellation and refund status on my credit card. Thank you.

I attempted to watch my sister-in-law's funeral but missed more than half the service because the stream kept stopping and starting. It also frequently buffered, hindering my ability to see and hear properly. Being unable to attend the funeral in Wisconsin, I hoped to feel present remotely. However, this experience was disappointing. I was able to watch my brother's service without issues after his passing on December 28th. Kindly cancel my subscription to your service. Thank you. Sandra A. Buday [redacted] Florosa Court Mary Esther, FL [redacted] Acct #: [redacted] Phone: [redacted] Please refund the fee debited from my account today.

Hello! I am writing to address an issue and kindly request your help. On September 18, I began a free trial subscription with Vimeo. I created several videos for my portfolio but found that Vimeo is not very convenient for me. On the same day or the day after, I cancelled my subscription and received a notification confirming its successful cancellation. However, today Vimeo charged $[redacted] to my card. I kindly ask for your assistance in resolving this issue and requesting a refund. Unfortunately, I do not have screenshots of my cancellation. You can verify that during this period, I did not create any additional videos besides the first few. I am currently in Ukraine and do not have extra funds, so I truly need this money and hope to ensure it does not happen again in the following months. I eagerly await your response and appreciate your understanding. Tatyana

I am experiencing difficulty accessing all my videos despite upgrading to VIMEO PLUS on October 19, [redacted]. There appear to be two accounts under my name, CAROLINE GIBSON, linked to [redacted] and [redacted] These two accounts are mine, as I have created multiple VIMEO accounts over time. I kindly request to merge these accounts and retrieve all my videos from archives. I have already paid for the VIMEO PLUS subscription and attached the receipt in a previous message to support. My websites are showing errors such as "can't view video, need to upgrade, or videos archived," even after updating the subscription. Kindly assist in addressing this issue so that my videos can be displayed on my websites once more. Thank you, Caroline G Gibson.

I purchased a gift subscription for Encore.Glyndebourne.com for my brother, but there was a small mistake in the email address provided. My brother, Roger Cooper, did not receive the email containing the details and access to the opera performances. The gift subscription ID is #5F1B403BCA62CBA62CBFC805E. I initially gave the email address as [redacted], but the correct address should be [redacted] Could you please resend the gift subscription details to the correct email address ending in .co.uk? I had assumed that if the email was incorrect and bounced back, I would have been notified, but I have not received any such notification. I did receive an acknowledgment of the gift subscription to my email address: [redacted] Thank you in advance for your assistance. Best, Christopher Cooper

I signed up for a free trial with Vimeo assuming I could cancel anytime to avoid the annual fee (no monthly options). When I tried to cancel, the system said my subscription was in use. I then followed the instructions to cancel my account, but received an email stating this wouldn't cancel the subscription; it needs to be done through the purchasing platform, which I can't recall. Being a retiree on a fixed income, the complicated process to cancel this is frustrating. I'm prepared to contact consumer protection in Missouri about this. I would appreciate it if Vimeo's customer service could assist me in figuring out how to cancel the trial subscription effectively. Thank you for your prompt attention to this matter. SP

Hello, I am reaching out regarding the disappearance of our videos on our VIMEO account named COM4HD, which has been active since [redacted]. It seems like the videos may have been removed due to the annual fee charge not going through on our company VISA card. I am Manuela Gutiérrez, the Administrator of COM4HD. Our previous card was replaced by Caixa Bank, but we failed to update VIMEO with the new card information for future payments, and we did not receive any notifications regarding the payment issue. Unfortunately, we are currently unable to contact VIMEO through their forms or any other means as our account has vanished. It is crucial for us to restore access to our account promptly. Any assistance you can provide would be greatly appreciated. Thank you, Manuela Gutiérrez COM4HD