Vimeo Customer Service Issues

I have a premium account with D'Var Emet Dezertofloro Foundation (KVK [redacted]4). My old email address was [redacted], which I used to log in with Google. I accidentally removed that address and the account but forgot to update my information on Vimeo. I am still logged in on my mobile but can't access my account on my laptop. I no longer have access to the old email address. My new email address is [redacted] Please assist me in accessing my account as a PRO member. Thank you, Cathy Meijer.

I was unexpectedly charged $84.00, and I am seeking a refund to my bank account. Approximately three weeks ago, I selected a movie, "Belly of the Beast," on Vimeo, which indicated it was free. I paid $15.00 to watch the movie, thinking that was the total cost. When I checked my bank statement, I discovered an additional $84.00 charge from Vimeo Plus without a corresponding phone number. I kindly request assistance in resolving this issue and crediting my bank account for the $84.00.

Hello, I have been trying to reach out for assistance but have had difficulty speaking directly with someone. Despite receiving an email from the sales team, my request remains unanswered. I kindly ask for your help. I initially signed up for a 30-day free trial on Vimeo but encountered issues cancelling and was locked out of my account. Despite several attempts to reset it, I have been unable to access it. I unintentionally subscribed to a business account instead of a personal one, charged on my personal debit card. Due to this error, my account is now overdrawn, and I cannot afford the $[redacted] yearly subscription. I humbly request your assistance in cancelling the subscription and refunding my account. Thank you in advance for your help, and I eagerly await your response.

I am experiencing an issue when trying to watch a live video on Vimeo featuring my exercise instructor. A message stating “Cannot view content. Your account does not have permission to view this content or content doesn’t exist,” appears frequently, requiring my instructor to send me multiple codes for me to access the video. I'm using a free Basic account and had trouble with the password setup. I was unable to provide an original password and struggled to create a new one. Despite various attempts to reset my password and leaving messages, I have not received any assistance. While I could log in using my email address, I still need help resolving the login problem and ensuring I have the necessary login credentials.

Hello, I am Raúl Eduardo Bonifaz, known as "Raúl Bonifaz" on Vimeo with user number [redacted]99. I am reaching out regarding an issue with a payment. I signed up for a Vimeo Pro trial but did not use any storage during the trial period. Unfortunately, the membership fee was charged to my debit card, which had insufficient funds. This resulted in a negative balance of - $3,[redacted] mxn ($[redacted].81 US) and led to the cancellation of my card by the bank. This situation is particularly inconvenient during the pandemic as I now have to visit the bank in person for a replacement card. I kindly request assistance in obtaining a refund of $3,[redacted] mxn ($[redacted].81 US) for the membership payment. The payment method used was not appropriate, causing significant financial difficulty. I hope to resolve this matter promptly as it has created an undue burden on my finances. Thank you for your attention to this matter before the 30-day billing period elapses.

Hello, I'm deaf and quite upset that $[redacted].00 was deducted from my account for Vimeo Plus without my consent. I have never signed up for this service and have no interest in using Vimeo. I plan to visit Westpac Bank on Monday to file a complaint and stop any further withdrawals. My name is Elizabeth M. and my bank is Westpac, account number [redacted], BSB number [redacted]. Can you please issue a refund promptly? I survive on a low income and disability support, and I can't afford to be without this money for two weeks. After researching Vimeo Plus online, I realized I never used it and should not have been charged. I request a swift resolution and the return of my funds. How long will it take to receive the $[redacted].00 refund? I suspect my account could have been compromised, so please address this immediately by cancelling the subscription. I am truly displeased with this situation. Thank you, Elizabeth.

Dear Customer Support, Around February 1, [redacted], I initiated a trial membership with Vimeo Pro. On the evening of March 1, I requested the cancellation of my Vimeo Pro subscription through your website. Following this, I discovered that my credit card was charged $[redacted] for a one-year subscription to Vimeo Pro. I faced challenges reaching the Customer Service team and struggled to find the necessary contact information mid-week. I am making my third attempt to contact Vimeo Pro to cancel the one-month trial subscription and request a refund for the yearly subscription charged to my Bank of America account ending in #[redacted]. When signing up for the trial, I do not recall receiving an account number as it was for the trial period only. Sincerely, Aurelie Catherine C. Needham, MA

I signed up for a video service trial and was automatically charged for a 1-year Pro membership, which I don't want. I have canceled my service and am requesting a full refund. The charges from Vimeo are as follows: - Vimeo PRO membership, 1 year: $[redacted].00 - Tax: $16.80 - Total: $[redacted].80 I have attached the statement of charges for reference. I have received a confirmation email welcoming me to Vimeo PRO, but I would like to cancel this membership. Thank you. Monica D.

Hello, I have been trying since yesterday to pay my annual subscription online or to update my Visa card information without success. It seems there is a technical issue on the website. Additionally, there was recently another technical problem. One of my videos was no longer accessible with the initial password without any changes made by me. I had to reset the password. This was inconvenient for an indefinite period (I do not know the duration of this malfunction). Is it possible to receive a customer discount due to this issue? The issue is currently happening with another one of my videos. I want to delete it. To do this, I need to enter the password. The password is not the one I entered when creating this video but the one for the other videos. Furthermore, I am unable to delete this video with either password. Please keep me informed about these technical difficulties. Best regards, Karim K. Username: [redacted]2

I recently noticed an unexpected withdrawal of $[redacted].80 from my Visa debit account, causing me financial strain as a pensioner on a careful budget. I hadn't realized this was related to a Vimeo subscription until investigating and finding a receipt for a free trial I do not recall signing up for. Discovering a subsequent yearly subscription charge alarmed me as well, prompting me to seek a refund per your policy within the 30-day window. This situation has caused significant stress and financial hardship, leaving me with limited funds for necessities. I kindly request that you refund the unauthorized payment and discontinue any further subscriptions immediately. Your prompt assistance in resolving this matter is greatly appreciated. Thank you.-Denise H.

I had an account with DECC under user ID [redacted]7. Following a transition from an onsite to an offsite IT person at DECC, the credit card linked to my account was canceled. Our last payment, made in [redacted], covered services until [redacted]. I am eager to restore my account and upgrade it to Vimeo PRO, but my attempts to do so online over the past month have been unsuccessful. I have (2) case numbers, but I have been unable to reach anyone or receive a callback. I am reaching out here in the hope that it will facilitate the process, as we have had success creating training videos using your service in the past.

I'm seeking a refund for a pro subscription I accidentally purchased instead of activating the free trial. I began using the service under the impression I was on a trial period, but it seems my account was actually charged. Per your policy, I understand I can cancel within 30 days and request a refund. I signed up on June 13, [redacted], believing in the distinction between free trials and purchases. I hope to resolve this issue directly with you and avoid involving my consumer association. Sincerely, Mara Gentile, account ID: [redacted]33.

Hello, We recently discovered that we have been mistakenly billed twice for our annual subscription, which went unnoticed until I contacted my bank last week to dispute a charge from the previous week. Upon investigation, we found a similar charge from the past year that we were also unaware of. While we understand that too much time has passed since last year, we are requesting a refund for the most recent charge as we did not intentionally sign up for this. My husband, who is 65 years old, may have unknowingly attempted to check on this subscription through PayPal. We are unsure which email address the account was registered under, but it could be [redacted], linked to Marc Carter. Could you please advise us on how to proceed in obtaining a refund and let us know any additional information you may require? Thank you for your support and guidance in resolving this matter. Best regards, Brogan Carter

Hello, my name is Angella, also known as Insane Fitness. I have been using a business subscription with Vimeo on trial for the past 30 days. However, I do not wish to continue using Vimeo. Today, an amount of R10,[redacted] was deducted from my account for a year's subscription, which I would like to request a refund for. I started the trial of the app on July 5, [redacted]. My email address is [redacted] I kindly ask for a prompt response as I cannot afford such a significant deduction from my account. I would greatly appreciate it if you could process the refund and terminate my contract with Vimeo.

I am notifying you about the user "Celestina Broadcast on Vimeo." She is engaging in blackmail by using fabricated videos or images obtained during video calls, especially on Skype. These visuals are altered to include nudity without consent, and she demands money to prevent their release. She instructs victims to transfer funds to a bank account in Ivory Coast under the name Santella Francesca in Abidjan. Threatening to share the videos with the victims' contacts on various platforms, she poses as Celestina Macchia or Celestina Maria Macchia on LinkedIn. I have reported this to Italian postal police, LinkedIn, WhatsApp, Skype, and blocked her. It's possible that she is part of a group of scammers or even dangerous criminals. They unlawfully post personal videos without permission to extort money from victims. Please investigate her profile to prevent further harm and expose those associated with her. Thank you, Stefano Rizzi.

I need to process a $26.00 refund for the customer displayed below who bought a video rental through our Vimeo On Demand account. However, I am unable to locate where to do this... Username: LegalBeagle First Name: Larry Last Name: Lightfoot Display Name: Larry Lightfoot Email: [redacted] Billing Address: [redacted] WindyPine, Spring, TX [redacted]

I am a paid subscriber to Vimeo and I am entitled to 20 GB of uploads per week. Unfortunately, Vimeo has been experiencing a recurring glitch in their system that is causing me trouble. I recently tried to upload a 7 GB film, and later needed to update it with another 7 GB version. Despite only using a total of 14 GB that week, Vimeo's system incorrectly flagged my account for exceeding the weekly upload limit of 20 GB. This prevented me from replacing the film and even made the original film unavailable. Our film is actively being watched nationwide due to our marketing efforts, but this issue with Vimeo is now hindering viewers from accessing it. While Vimeo has promptly fixed similar problems in the past, this time the film has been inaccessible for two days and my attempts to reach out to their customer service department have gone unanswered.

I am a member of the Zombie Guitar community, and Brian Kelly has dedicated himself to creating valuable guitar lessons for us. It has come to our attention that you are pressuring him for money during a challenging economic period. Is this how you define good customer service? We have heard that you are attempting to block his website before he can make necessary adjustments or even transfer years of teaching content to another server. It is unethical to impede his work in this manner. It appears you have lost touch with your roots and the community that has supported your business. If you continue to mistreat individuals like this, you do not deserve to thrive. I stand with Brian in urging you to do the right thing by allowing him to fulfill his obligations and relocate his files. Your actions are disappointing, and you should reconsider your approach. Regards, RSB.

Last Friday, October 1, [redacted], I upgraded my Vimeo account to include the streaming service. I wanted to use it for technical training for a group of employees at a local government subcontracting firm. However, when I informed the client firm about my plan, they preferred another method due to a non-disclosure agreement. Therefore, I am requesting a refund of approximately $[redacted] for the unused streaming service. I still plan to use Vimeo for instructional videos in the future, as I have already uploaded courses and have more in development. Please contact me via email at [redacted] or on my phone numbers provided. Sincerely, Jonathan Lambert Electrical Engineering Technology Professor Black Hawk College [redacted] 34th Ave. Moline, IL [redacted] Cell: [redacted] BHC: [redacted]

My father, a pensioner, wanted to share lengthy videos of his grandchildren with me. To avoid email size limitations, I suggested he use Vimeo, a service I've used for free in the past. Regrettably, he informed me today that he was billed over £1,[redacted] on his credit card for a Premium subscription. After sending the videos and trying unsuccessfully to cancel the subscription, he expressed his difficulty in resolving the matter due to lack of acknowledgment on his cancellation requests. As a retired individual with health issues and a limited income, this unexpected expense is burdensome. Kindly, I ask Vimeo to refund the charged amount or consider adjusting the bill to reflect a more reasonable fee for the Basic service. Given his age and limited technological expertise, my father utilized Vimeo for a one-time personal use and has no need for advanced features. Your understanding and assistance in resolving this issue would be greatly appreciated.