Vimeo Customer Service Issues

Subject: Unauthorized Charge on Card Ending in [redacted] To Whom It May Concern, I am writing to report an unauthorized charge on my card ending in [redacted]. On June 25, [redacted], there was a transaction for USD84.00 under the name Jesy Yamileth Martinez Mejia, which I did not authorize. The approval code for this transaction is [redacted]. I kindly request the following actions be taken: - Cancel the charge and prevent any further unauthorized use of my card. - Report this fraudulent activity to the appropriate authorities. - If the transaction has already been processed, I request a prompt refund to my card account. - Please provide any relevant details regarding the individual who made this purchase. For further assistance, you can reach me at [redacted] or via email at [redacted]. I await your immediate response to resolve this matter. Thank you. Sincerely, W. Robinson

Hello, I'm Candice E. I'm reaching out to request the cancellation of my subscription. I believed I had successfully canceled the service in early June since I haven't utilized it since subscribing. To my dismay, I noticed my account was charged after the 30-day trial period I assumed was terminated. Is there a way to connect with a representative to assist in cancelling my subscription and refunding the charged amount to my account? Thank you.

I am a new customer who bought a year-long premium subscription on June 15, [redacted]. The program does not meet my needs, and I stopped using it a few days ago. When trying to cancel, I encountered a loop of unhelpful questions that do not provide a cancellation option. I am still within the 30-day cancellation period and am seeking a full refund. I have tried to contact support without success, so I'm using this message to officially request the cancellation. - D.K.

I mistakenly signed up for a Vimeo Subscription Service simply to share a video with my students. I was unaware of the $91 charge to upload two videos. Due to COVID-19, being unemployed has made saving every dollar crucial. I would greatly appreciate a refund for the service I paid for but no longer require. The service itself was good, but it is unnecessary for my current situation, which I was unaware of when signing up. My Account name on Vimeo is: Andrew Wade.

I am looking to upgrade one of my team accounts to a Pro plan today. However, every link that I click on that says "UPGRADE TO PRO" just redirects me to the Pro homepage where it provides information about the Pro account. None of the upgrade buttons seem to work, as they all lead me back to the same page without allowing me to proceed to sign-up, confirmation, or payment. I am hoping to speak with a live representative who might assist with this upgrade process from the back-end. If this cannot be resolved within a few hours, I may consider switching to a different service provider.

Hello, I recently unsubscribed from Vimeo as I was not satisfied with the software and did not utilize it for any projects. On Friday, July 10th, I noticed a charge of $[redacted] (£[redacted].15) on my Monzo account. The full payment did not process due to insufficient funds, resulting in a partial payment of £16 and causing an overdraft of £[redacted].98. I am seeking assistance in canceling the $[redacted] payment and requesting a refund of the £16 charge. I appreciate your prompt response on the necessary steps to proceed with this matter. Thank you.

A charge of $84.00 labeled as a 'recurring charge' appeared in my bank account on July 20, [redacted], from Vimeo Plus with a NY phone number [redacted]. I have no knowledge of Vimeo or any interest in video creation, making this charge concerning. This unauthorized 'recurring charge' is a new occurrence, and I want it to cease immediately. I am hesitant to contact my bank, as disputing charges can be a cumbersome process involving card cancellation and updating auto-payments. I request assistance in reversing the charge and halting any future transactions. Additionally, I am keen to understand how my bank information was obtained and intend to report this to the BBB. Your prompt help before I escalate this with my bank would be highly appreciated. Thank you.

I thought Vimeo Basic was free when I downloaded the app in [redacted]. I've only made 4 videos in 4 years and recently discovered I've unknowingly been upgraded to Vimeo Plus and charged monthly. I rarely use the service, so I was surprised by the unexpected charges. I struggled to find how to cancel my account. I want to ensure it's canceled permanently. I'm confused about the automatic upgrade and payment plan. Vimeo emails end up in my junk folder, so I didn't notice the charges until recently. I feel deceived as I wasn't aware of agreeing to a paid plan upgrade. I don't recall providing credit information unless necessary for a free account. Please confirm my cancellation and provide an explanation for this situation.

Hello, I hope you are well. We are excited about our upcoming Migratory Bird Day event and would like to extend an invitation for you to participate. By having a virtual booth at the festival, you can promote and sell your towels to attendees. Our event will include panel discussions, a youth forum, conservation highlights, and more. This year, we are offering organizations and vendors the chance to host a virtual "booth" to showcase their products. In May [redacted], our virtual celebration attracted over 45,[redacted] participants globally, providing a great platform to reach potential customers. By having your own booth at our October event, you can engage with visitors, showcase your work, sell products, and even host webinars. Feel free to contact me via email or phone if you have any questions or would like to discuss this opportunity further. Wishing you a wonderful weekend, Daisy [redacted] [redacted]

Subject: Trouble Accessing My Vimeo Account Hello Vimeo Team, I am having trouble logging into my account and receiving messages about delays due to being logged out, which is frustrating. I created another account to seek help, as my original request (Support #[redacted]) went unanswered. It seems overly complicated to get assistance for such a simple issue. In response to my repeated requests, I only received a generic "Thanks for reaching out!" message ([redacted]), which was not helpful. I now wish to have my original account deleted and disassociate from your services. I am disappointed that I am being prompted to upgrade to a pro account to resolve this login problem. Sincerely, J. L.

I am a member of Speakeasy Dayton virtual yoga studio. I had a $30/month subscription but realized I've been charged $30x2 every month. I reached out to the owner with proof and requested a $[redacted] refund. The owner, Tori Reynolds, mentioned that refunds are handled by Vimeo support since they manage the payments. Here is the email exchange between the owner and myself for reference: From: Ranita Cheema <[redacted]> To: Tori Reynolds <[redacted]> Subject: Double Charges Issue Hi Tori, I hope you are doing well. I found out that I have been double charged for the past four months by Speakeasy. I'm on the $30/month subscription but my bank account shows repeated $30 charges. Can I please get a refund of $[redacted] for the extra charges? Thank you for your assistance, Ranita Cheema

Dear Team, I wanted to bring to your attention that we have not made the recent changes to our Vimeo Account. We are encountering difficulties logging in. Unauthorized changes include altering the email to [redacted] and deleting videos, rendering them inaccessible. We did not initiate these actions. Please provide information on the individual responsible for this unauthorized access and help us restore our Vimeo Account using this email ID. Kindly refrain from communicating about our account through any other email ID. We are eagerly awaiting your prompt assistance. Thank you, Ravi Srivastava

Dear Support Team, I recently realized that on October 8, [redacted], I unintentionally signed up for a plan on your platform believing it was for a thirty-day trial. Now that over 30 days have passed, my videos are still active. I reached out via email to your inquiry address requesting the removal of my videos and the cancellation of my subscription. However, I have not received a response yet. When I signed up, the emails I received only mentioned the posting of my two videos without any details about the plan I was subscribing to or any instructions on canceling the trial by a specific date. There were no reminders either. I would like to cancel my subscription, and I believe a pro rata charge for November would be appropriate. I apologize if my previous email sounded harsh. Recent online experiences with other companies have made me more vigilant. Thank you for your understanding. Best, Jim R.

Dear Vimeo Team, I am writing to address an issue regarding a payment charged to my account on 22.04.[redacted]. I recently discovered that you withdrew money when my account had insufficient funds and without prior notification. The bank is now requesting $[redacted] to cover the payment and overcharge, which is a significant amount for me, considering my financial situation in Belarus. I kindly request urgent communication to resolve this matter, as the bank is threatening legal action. Please refer to the attached bank notification for details. If needed, I can provide translations. I seek your understanding as I navigate this challenging situation. I am also requesting the deletion of my Vimeo account. Best regards, Alena

Dear Vimeo Team, I am writing to address an issue regarding a recent payment withdrawal from my account that I was not aware of. I received a notification from my bank stating that you charged me on 22.04.[redacted]. However, at that time, my account had insufficient funds, resulting in additional fees from the bank. I want to highlight that I did not receive any prior notification or request for payment from Vimeo before the transaction. Given the challenging circumstances in Belarus, where I reside, it is crucial for me to resolve this issue promptly. I kindly request your urgent assistance in resolving this matter to avoid further complications with my bank. I have attached the bank notification for your reference. I am willing to provide any additional information necessary to address this situation efficiently. I appreciate your prompt attention to this matter and hope for a swift resolution. Thank you.

I was charged for a pro membership under the name Glende B. even though I cancelled it before the trial period ended. This has caused me some distress as I noticed it when checking my bank account balance. I have created a new account that I use now and do not want to keep the one I was charged for. Please refund my money promptly as it is essential for my living expenses. You can verify that the account under Glende B. has not been utilized. Regards, Frank Christoph Beer. Email for the account: [redacted]

Hello, I recently signed up for the free trial of Vimeo to watch the Sarasota Ballet virtual performances for the 2[redacted] season. After the trial ended, I contacted Vimeo Help-Support to cancel my $84.00 annual fee charge on my AmEx card. The Sarasota Ballet later informed annual ticket holders that Vimeo is free for season ticket holders. I explained this to Vimeo via email but have not received a response. I am hoping for assistance with canceling and getting a refund. Thank you, Carl H. Sarasota, FL

I would like to cancel my subscription, scheduled for January 15, [redacted], as my company closed in October [redacted]. Please see details below: Company Name: Sight & Sound Services Emails: [redacted] or [redacted] Congratulations, B.K.! You have been upgraded to a Vimeo Premium membership. Start by creating a live event and utilizing the free encoding software, Livestream Studio 5, included in your membership. Explore more tools in our Help Center. Purchase Details (April 11, [redacted]): - Vimeo Premium membership: $[redacted].00 - Total: $[redacted].00 Your subscription is set for auto-renewal. Manage your membership and view purchase history in your Account Settings. For account inquiries, visit the Help Center. Make the most of your Vimeo Premium access! Thank you, Vimeo

I was charged €[redacted].24 by Vimeo when I was not online or active. This charge has depleted my account entirely, leaving me with no funds to even support myself. I urgently need a refund of this money to survive. I haven't been using my account since its creation, so I am uncertain why such a significant amount was deducted. Your assistance in returning this money would be greatly appreciated. Thank you.

Dear Vimeo, I am Faisal J., CEO of Aljoker Group. We offer free quotes from books categorized into motivational, love, life lessons, & facts. These quotes can be added to film scenarios. We can tailor quotes to match the script's topic. Our contribution in the first project is complimentary. Awaiting your response. Best regards, Faisal J.