Victoria's Secret Customer Service Issues

Today, I visited the Victoria's Secret store at the Mall of Georgia to exchange a purchase. The line was long, and only one cashier was assisting customers. Another staff member was present but appeared unhelpful. I followed directions to switch lines, only to be told to go back by the unhelpful staff member. This confusion added to the delay. The demeanor of the staff member was rude, uncooperative, and unprofessional. Despite multiple opportunities to assist, the staff member made the situation more challenging with their unhelpful behavior. After encountering this poor customer service, I felt compelled to express my disappointment. This experience has made me reconsider returning to this store in the future. It is crucial for the store management to address such behaviors to retain loyal customers.

I placed an order last night for 10 pieces of underwear for $35 and a bra for $25. Today, when I tried to find my confirmation email, it was missing. I used PayPal for the payment, but there seems to have been a glitch between the sites, resulting in my order not going through even though my card was charged. The refund will take 2-3 days. Despite this, I would like to re-order today and still receive the promotional price. Thank you.

While shopping for my granddaughter, who loves pink, I encountered Julie about 25 minutes into my visit at the store. She was initially helpful and welcoming, informing me that she was available for any assistance I needed. However, between 1-1:30pm, Julie's behavior took a negative turn. Along with a couple of other customers, I witnessed her rudely addressing and belittling another staff member. Witnessing this confrontation was distressing, leading me to leave the store without making a purchase. I relocated my shopping to Francesca's across from Victoria's Secret. As I walked past Victoria's Secret, I noticed the staff member who had been yelled at exiting with smudged makeup, indicating she had been upset. I feel compelled to report this incident as it is unacceptable to witness such behavior in a retail setting. Despite not knowing all the details, mistreatment of employees is never justifiable in any circumstance.

I went shopping yesterday and returned some items. I was too tired to check my orders and receipts. I returned $[redacted] worth of items but only received a $90 coupon. I noticed I was charged more than expected for a small item. I'm considering returning everything I bought, getting a refund of $[redacted], and using my $90 coupon for a new purchase.

Hello, I'm Bri’gette, and I would like to express my disappointment with the process of redeeming my 50% discount. I interacted with three customer service agents, one of whom was friendly but inexperienced. She was unable to apply my code and advised me to reach out again later. The next agent required a full explanation, then directed me to yet another person after I provided my payment details. This entire situation was frustrating, especially since a previous coupon was canceled, preventing me from using it. I hope the issues with coupon redemption can be resolved to prevent similar experiences for others. After two hours, the matter was eventually resolved. I simply wanted to share my experience with you. Happy Thanksgiving, Brigette K. Ramos-Murray

I placed an order on the website and the package reached France, but I didn't receive it, and it got sent back. The parcel agency, Chronopost, advised me to contact Victoria's Secret to resolve this issue. I hope you can assist me in locating my package and possibly arrange for a re-delivery. Thank you for your help. Apologies for any language errors in my message.

Hello, I made an error when placing my order without creating an account. The mailing address was incorrect, showing 12 rue Robert Desnos, [redacted] Antibes instead of 12 rue Robert Desnos, [redacted] Compiègne, France. Additionally, the email address was entered incorrectly as [redacted] instead of [redacted] I am concerned about not receiving my package if these details are not corrected. The order number is E[redacted]21. My name is A.D. Imane.

I purchased a pair of classic black mini boots in size 5 from Victoria's Secret along with two more items. However, I received the wrong order - classic mint UGG boots in size 6, a completely different style and color. Additionally, one of the items I ordered was missing from the package. After contacting customer service, I was informed that the correct boots would be sent to me and I would receive the missing item. Despite following up on the tracking number the following Friday, I was told that the correct boots were out of stock and that I would receive a refund, which was not what I wanted. Dealing with Victoria's Secret has been frustrating, and I am disappointed with the lack of concern for customers. I was eagerly anticipating my order, but now I have received the wrong items and one missing, only to be told the correct boots are unavailable. This experience has left me dissatisfied and I will not be shopping at Victoria's Secret again.

I recently visited the new shop in La Canada Malaga, Spain, which is the closest store to me. Unfortunately, the staff there couldn't provide proper information. I waited for 15 minutes to pay, even though there were two people working at the cashier. They only allowed one person to charge at a time. After waiting, they handed me a ripped paper bag. When I asked for another one, they rudely insisted that only one bag per purchase was allowed, giving me dirty looks. I then requested to speak with a manager, which resulted in another 15-minute wait. In the end, I left and completed my Christmas shopping at Douglas shop across the street. Despite being a client of Victoria's Secret for over 30 years, I have never experienced such poor treatment.

Reference: E[redacted]35 Hello, On Friday, November 25, [redacted], I placed a large order on your website, but I only received half of the items. For the lip balms - buy 1 get 1 free offer, I only received one of each: - Pumpkin Spice - Electric Punch - Chai Latte - Coconut Craze - Candie Apple - Cherry Bomb Additionally, these products were supposed to be half-priced: - Natural Beauty Conditioning Body Oil Coconut - Natural Beauty Conditioning Body Oil Cucumber Green - Natural Beauty Conditioning Body Oil Pomegranate Could you please send me the missing products? These are gifts for Christmas, and as a loyal customer, I am a bit disappointed with the service. P.S. I am about to place more orders due to the promotions, but I am awaiting your response. If these are false promotions, I apologize, but it would be misleading advertising. Looking forward to a swift resolution to this issue. Best regards, Miss Joanna NG 06 49 38 17 44

Hello, I'm Virginia G. My order number is E[redacted]53 and it was placed on November 30th from Germany. Unfortunately, the package couldn't be delivered due to an error in the recipient address. It's on its way back to the sender, Victoria's Secret, and I couldn't prevent it. This was not my fault. I'm wondering if I will get a refund or if I can provide a new address for reshipment of the package. I appreciate your prompt assistance. Kind regards, Virginia G.

Hello, I hope you're well. I wanted to share that I made a purchase for two pairs of underpants yesterday, but I didn't get a confirmation email. Also, when I checked the order history on the website, it shows that I haven't made any orders, which is incorrect since I completed the purchase and received the payment confirmation. As I haven't received the email, I don't have the order number available. I'm looking forward to hearing from you soon. Best regards, S. Mognol

Subject: Concern Regarding Promotion Misunderstanding Dear Victoria's Secret Team, I visited your store today and noticed the promotion for a "Free Cozy-Plush Blanket with a purchase of $[redacted]." I purchased two $[redacted] gift cards and the blanket, but the cashier mentioned the promo was only valid for merchandise purchases. The sign did not specify this condition. I have attached a photo for reference. The fine print indicates "*Select Styles only - Blanket Value $68 - One per customer - While quantities last." I spoke with a manager who reiterated the policy. Although he could not provide his name, I understand the situation is not the employees' fault. I suggest addressing this issue promptly to avoid misleading customers. I left feeling uncomfortable questioning the manager. This incident will not deter me from future purchases, but clarity is essential. For any further communication, please contact me at the email or phone number below. Thank you, HM [redacted] ([redacted])-[redacted]

I possess a Victoria's Secret credit card and have encountered multiple issues trying to use it both in-store and online since June [redacted]. Despite contacting customer service several times and requesting a new card starting in July [redacted], I have yet to receive a replacement due to a system "glitch." Initially, I was told by a customer service representative that the last 3 digits on my card were invalid, leading to declined transactions and the need for manual verification via phone or in-store. Although assured a new card would be sent to me within two weeks during a recent call on 12/1/22, I faced further embarrassment when attempting to make purchases in-store on 12/8/22. Despite providing my driver's license, I was unable to complete the transactions without the new card generated but not yet received. This ongoing issue has caused me frustration and inconvenience, as I appreciate shopping at L Brand stores and expect a resolution promptly for seamless shopping experiences in the future. Thank you for your attention to this matter. Errica B. [redacted] Amber Waves Ln Lancaster, TX [redacted] Phone: [redacted]

I expected to receive my Victoria's Secret order by December 7th, yet it hasn't arrived and is untraceable (see attached: Estimated delivery: N/A). I've been attempting to use the live chat feature for the past two days, but it's not available. Please guide me on the next steps to take. Order # W[redacted]07 Email: [redacted] I am requesting a replacement or refund. Kindly respond to me. Thank you

I placed an order on December 3rd, and my account was charged for order Reference 4_[redacted]6. I received an email confirming my purchase with a standard delivery time of 5 to 7 days. However, when I check the order status on the website, it says my order does not exist. I am concerned about the status of my order and would appreciate any assistance in resolving this issue. Thank you for your help.

I have an active Victoria's Secret credit card, which is a VS MasterCard ending in [redacted], an AngelCard. Unfortunately, I have misplaced it somewhere in my house. When making in-store purchases, associates typically look up my account using my license and SS# information. I am now looking to buy items online, possibly using a coupon, without my full account number. I am eager to place my order today, so any assistance you can provide would be greatly appreciated. Best regards, Bridget V.

I have recently placed an order and discovered that it was sent to the wrong address. I arranged for DPD to redirect the package to a Pick-Up parcel shop, but I see now that it is on its way back to the sender. I am concerned as I need the package before Christmas. The details are as follows: Sender & package number: Victoria's Secret Inc. Tracking number: [redacted][redacted] Order number: E[redacted]18 I am hoping to receive guidance on the next steps to ensure I receive the package promptly. Kindly assist in resolving this matter. My correct address is: N. Gempel Dorfstraße 23a [redacted] Weißenburg Email: [redacted] Thank you.

Dear Team, I placed an order on November 23, [redacted], with the order number E[redacted]33. The delivery was received on December 1, [redacted]. Unfortunately, I did not receive one "Wicked Unlined Lace Balconette Bra with Lace-Up Detail" in the color "Kir" and size 32C, as well as two "Stretch Cotton V-String Panty" in black and size XS. I would appreciate it if you could send me these missing items and update me on the status. Thank you. Best regards.

I recently received an unexpected package addressed to me, but I didn't order it. The packing slip included a note saying, "Chelsea, we hope you enjoy your purchase." Unfortunately, my printer is currently not functioning, so printing a return label would be a challenge. The package contained six bras. Thank you. Martine L.