Victoria's Secret Customer Service Issues

My order was shipped to the wrong address twice, and now it's back at the origin country. I'm struggling to reach customer service to correct this. I urgently need to provide my correct address to ensure my order reaches me.

Today I received my package with disappointment. Despite paying for 2-day shipping, it arrived on the 3rd day. Inside, I was surprised to find they sent me the same perfume twice, and the jacket I ordered did not meet my expectations. Additionally, the Christmas stocking promised for purchases over a certain amount was missing. As my nearest store has closed, I would like to return the items by mail. I prefer a refund to my card instead of a gift card due to my unsatisfactory online shopping experience without nearby stores. Please provide guidance on resolving these issues.

Hello, I placed an order on December 4th using my phone, but it's been 10 days and I haven't received any confirmation yet. Although the payment was deducted from my bank account, I didn't receive any order confirmation from the website. I provided my email address during the order, but I'm unsure if I needed to create an account. Today, when I tried to log in using my email, the site didn't recognize it, so I had to create a new account. I paid for the order using Apple Pay, so I only received a payment confirmation from my card, not from the website. The order consisted of 3 Victoria's Secret fragrance mists: Bare Vanilla, Amber Romance, and Coconut Passion, totaling 31.69€ including shipping. Please contact me via email at [redacted] or by phone at +[redacted]1. Thank you for your assistance.

I contacted customer service to make a purchase. The first agent was a man who was rude, so I requested to speak to a supervisor. The supervisor was also incredibly rude, dismissing my questions and being condescending. I have screenshots of my conversation with a different, kinder agent who mentioned my replacement order would arrive by the 21st. My family and I usually shop with your company for Christmas and birthdays, so I am very disappointed by this experience. A chat agent issued me a $5 e-card, but I am still upset about the supervisor's behavior. I would appreciate a prompt response via email. Thank you.

Hello, I have recently discovered your store as a reliable source for plus-size women's clothing, and I'm interested in making purchases. However, I am located in Africa and face challenges buying online from Zimbabwe. I have a community of friends and family who are in need of your products but lack the ability to access them online. I am exploring the possibility of reselling your clothing, specifically targeting plus-size African women, without any commission. Even imperfect or unsold stock from your shelves would be greatly appreciated. I am hopeful for a positive outcome from you. Thank you.

My husband purchased a Victoria's Secret perfume for me as a Christmas gift. Since I already had several bottles, I returned it. The perfume was $85.41 with tax. During the exchange, the cashier entered $78.00 without considering the $7.41 tax, so my total purchase should have been $59.98. I should have received $25.43 in cash back but only got $19.73. I experienced a long wait in line and overcrowding in the store, which made shopping uncomfortable. The cashier even seemed to mishandle another customer's exchange, charging more for the same item. The store's interior is nice but poorly lit, making transactions confusing. When I called to address the issue, I faced further frustration with the staff. I won't be returning to this store and will advise my friends to avoid it. This happened at the Del Amo Fashion store in Torrance, CA on December 22, [redacted], during my exchange on January 8, [redacted]. Transaction details: Trans: [redacted], store [redacted], Till [redacted], Cashier: [redacted].

I requested a return for order number E[redacted]37 on January 18, [redacted], but I have not received the email with the return label link yet. Please send it to my email addresses: [redacted], [redacted], [redacted] Thank you in advance.

I am a 76-year-old senior looking for a 40B bra. My niece bought me a Victoria's Secret bra in 38C for Christmas, but it didn't fit. I returned it on 12/13/[redacted] for a 40B, but they didn't have it in-store, so I got a gift card. Unfortunately, the bra I want doesn't come in my size, and after speaking with customer service, I was told I can't get a refund due to the policy. I'm hoping for an exception given my specific need. I have a $79.34 gift card I can't use and would appreciate a refund, considering my circumstances. I have the receipt and am reaching out to solve this issue. Thank you for your help. Sincerely, J.Z. Clermont, FL. [redacted]

Good morning Victoria's Secret Team, I wanted to share my recent shopping experience with you. I tried to purchase the Bombshell perfume for $78 last week. I also tried to use the free shipping offer, the $15 off on a $50 purchase, and the one-day-only free shape panties promotion. Unfortunately, the code for the free panties didn't work, and when I tried to pay with my credit card, I got a message saying my account wasn't recognized. Even though I have a zero balance account with VS, I couldn't place the order successfully. By the time I resolved these issues, the special offers had expired, so I had to cancel my order. This was my first time ordering from Victoria's Secret online, and I was quite disappointed. I hope to be able to use the offers in the future and understand why my credit card wasn't accepted. Thank you for looking into this matter. Stay safe!

On December 8th, [redacted], I bought a $[redacted] Christmas gift for my granddaughter. When she didn't receive the card by January 16th, [redacted], I assumed it was lost and purchased a second card for $[redacted]. Later, the original card was found and sent to her. As the only young girl in our family, I'd like to exchange the pink card I bought for a Victoria's Secret gift card. I have both cards and receipts. It would mean a lot to me if an exchange could be arranged. Looking forward to your response.

Since my teenage years up until now in my forties, I've been a loyal customer of VS underwear. However, I've noticed a significant decrease in quality over the past few months. The panties I bought started to rip and unravel after only a short period of wear. Despite giving them another chance, I am once again disappointed with the same issue occurring. This is frustrating as I have invested my hard-earned money into these products. Due to this decline in quality, I have decided that once I resume regular shopping post-pandemic, I will no longer be purchasing VS cotton panties. Regards, Jolene B.

Good Morning, I hope you are doing well. On February 11th, I placed an order with the correct address details listed below: Fabiana Fronterotta, Environmental Officer Poole Quay Boat Haven c/o Kerrie Gray (Attn: Anthem ENVO) Poole, BH151HF United Kingdom Phone Number: ‪+[redacted]25‬ The online system did not register the first line of the address, causing me to receive daily emails about an order that I know has not arrived. Despite reaching out multiple times to both Victoria's Secret and the delivery company, I have not received a helpful response, as they keep redirecting me to each other. As an officer on a cruise ship in Poole Bay restricted due to Covid, we rely on the kindness of the Poole Bay Quay Boat Haven team to receive and deliver our packages once a month. We have been anchored here since April. Please, I urgently request your assistance in simply adding the first line to the address so I can receive my goods. Thank you.

Order # C[redacted]74 I purchased the heavenly kimono back in January (initial order in December), and unfortunately, the order was canceled twice without my knowledge. After a third attempt to order, I had to wait nearly 3 months due to it being on back order. Once my item finally arrived, I was disappointed to find that the product was poorly made. There are various issues such as uneven lace that doesn't meet the edge of the fabric, misplaced ties, and frayed stitching. I am a frequent shopper at Victoria's Secret and was surprised by the low quality of this item. I had been looking forward to receiving a well-made kimono to complement my crop top also purchased from Victoria's Secret. The rushed and poorly inspected product does not meet my expectations after a 3-month wait. Despite potential Covid-related delays, I believe products should still meet quality standards. I feel like I've wasted my money and would appreciate a resolution to this matter. I can provide photos of the defects upon request. - S.M.

Hello, I am a new member and recently encountered issues with redeeming coupons for my purchases on your website. I made two orders totaling $[redacted] to qualify for free merchandise and future discount incentives. Unfortunately, I did not receive the promised coupons. When I contacted customer support, I faced difficulties with the representatives where our chats mysteriously kept ending. This led me to feel frustrated and deceived, as I was being denied what I was owed. As a long-time customer, I feel disappointed in the decline of customer service standards. The recurring technical errors and unfulfilled promises are causing me to reconsider my loyalty to your brand. I hope these issues can be addressed promptly. Thank you, H.

I, Virginia S., want to address an ongoing issue with my Victoria's Secret Card. I purchased a bra for $74.38, which was charged to the card. Unfortunately, I never received a bill until after the payment was due, resulting in late charges. I promptly paid the original amount once I received the bill. However, subsequent bills keep showing late charges that I refuse to pay. I have been returning these bills, stating that I should not be accountable for charges incurred due to the delayed billing from your department. As I never received the card itself, I request that it be canceled if it was issued. Your attention to dismissing the late charges is greatly appreciated. Thank you.

I recently shopped for bras at Victoria's Secret Concord Mills. I was informed that I could try on the bras at home and return them with the receipt if they didn't fit. Unfortunately, the bras didn't fit, so my husband returned them on 4/16/21 and was given a gift card. I visited the store on the same day to request a refund to my bank account. Despite being told it would take 3-7 business days, my money hasn't been returned yet. After contacting customer service, I discovered that my refund was only processed on 4/22/21 and will take an additional 7-10 days to reach my bank account. I would appreciate assistance from someone in the Corporate office to address this delayed refund, as it impacts my finances significantly, especially as a nurse during the Covid pandemic. The prolonged delay in returning my money has left me disappointed with the customer service experience at Victoria's Secret.

I wanted to share my recent disappointing visit to your store at Twelve Oaks Mall in Novi, MI. As a long-time customer, I've noticed a decline in product quality and customer service over the past few years. During my visit today, I had trouble finding assistance while shopping for bras. After spending about 30 to 40 minutes searching for items to try on, I discovered the fitting rooms were closed due to COVID-19 restrictions. As I was leaving the bras I intended to try on, an employee confronted me, using unprofessional language and tone. The manager's lack of apology and secrecy regarding employee names were concerning. This experience has deterred me from returning to your store and I will be sharing my disappointment with others. I hope you can improve your product selection and customer service to avoid further decline in your brand reputation.

I returned three bras purchased online and received a refund on a gift card. When trying to make a purchase with it, there were issues with the gift card not working right away. After waiting for 45 minutes and no success, I ended up paying with my debit card out of frustration. The lack of explanation and poor customer service experience left me disappointed. I hope the gift card will work eventually, as it shouldn't have been such a hassle to use. This incident has made me reconsider shopping in-store versus online. Hopefully, they can improve their training for handling gift card transactions promptly to avoid inconveniencing customers in the future.

Dear Victoria's Secret, I wanted to share some feedback about your fragrances. While some are nice, many are overly floral and can be overwhelming, like Love Spell. The scents do not last long on the skin, fading within minutes. I would advise against offering Cozy Sugar or Pink Coconut as they have unpleasant smells. Personally, I regret not returning these items. If the formulas are not improved, perhaps lowering the prices would be fair. As a customer, I am disappointed in the quality of the fragrances and may reconsider future purchases if the issues persist. Thank you, D.H.

Subject: Issue with Order Hello, I have checked the order in this email and noticed that there is a mistake with one of the items. Both on your website and in the order summary, the color specified was Navy Blue. The item in question is the Eyelet Lace Waist Hiphugger Panty. Although I selected Navy Blue at the time of ordering, I received the item in black instead. If it's not possible to send me the Navy Blue color, I kindly request that you cancel this item and refund the amount paid for it. I would like to keep the rest of the order. I look forward to hearing from you soon. Best regards, Mabel P. [redacted]