Verizon Wireless Customer Service Issues

Yesterday at 11:27 pm, we received a text notifying us about a $15 charge for an additional 1GB of data, claiming we had used up our 6GB limit. As loyal Verizon customers for over 15 years, always paying our bills early, we were disappointed by this treatment. I immediately checked our data usage, which showed 39%, 37%, and 13% used across our three phone lines, totaling 89%. The text indicated we only had 0.5GB left, even though none of us used data without Wi-Fi. With just 33 minutes left in the data cycle, how could we consume 1GB? This situation is frustrating, and I'm requesting the $15 charge to be refunded. Our account history will confirm that we have never exceeded our limit. Unless this issue is resolved, we may have to consider changing service providers.

My name is Eriq M. I've been disabled for over 5 years due to bipolar 1 but am currently in Los Angeles receiving specialized therapies. A year ago, I began a relationship with Verizon hoping their features could help manage my condition. Unfortunately, the Samsung 8 Plus I bought from Verizon was problematic, causing me anxiety. After multiple exchanges, it was supposed to be replaced under warranty, but I ended up paying $[redacted] for it. I've since switched to a Google Pixel, which I prefer. However, I'm confused as to why I paid for the Samsung but wasn't allowed to keep it, especially if I paid full retail. I would like the Samsung 8 Plus returned to me promptly to either sell or repair at my cost. I appreciate the customer service but seek a resolution to this matter. Your help in this would be greatly appreciated. Eriq M. [redacted] Wilbert Grand Rapids, Michigan, [redacted]

I need assistance with fixing phone number [redacted] for either Anita Mitchell or Don. The porting process from Straight Talk was completed around 8 pm but the phone is not working. My name is Marcia Griffin at [redacted], and I referred Anita, my sister, to Verizon. It's crucial to get her phone working promptly as she is currently traveling. I urged her to switch to Verizon, but this issue is causing doubts. Verizon assured me the phone would work immediately after porting, yet Anita was informed she needs to wait until Monday to activate it in-store. This delay of 24-48 hours is unacceptable. Please address this matter promptly.

Yesterday morning, I contacted customer service regarding an issue with my Samsung Galaxy J7. The technician I spoke with on June 17 promised to switch me back to my device if I made a payment, but unfortunately put me on the wrong plan. This morning around 5 am, I spoke with a male technician who informed me that he had to temporarily switch me to an old flip phone to correct the plan pricing. He assured me he would call back, but he never did. As a truck driver, it is crucial for my boyfriend to have access to the Samsung Galaxy J7's number. Numerous attempts to reach customer service have been unsuccessful, causing frustration. I seek resolution from Verizon as soon as possible to restore my number ([redacted]) back to the Samsung Galaxy J7. Thank you, Ann M.

I had two phone numbers under my account, one with a two-year contract that ended in January and the other in February. Unfortunately, I missed a payment of $[redacted] in March. On April 24th, I paid the outstanding balance of $[redacted].30, thinking everything was settled. However, I recently received an email from them stating I still owe $77.44. Since my contract ended in February, I cannot access my account online anymore to see the details. I never received a paper bill and am confused about this balance. I am worried about potential future bills. I am disappointed by the mistake made by Verizon.

I've been trying to log in for over 2 weeks, but the system doesn't recognize my password and keeps sending me verification codes. I struggle to enter the code in time and end up unsure if I need to make the payment again. It's frustrating that I can't reach a human for help or find my local store's number in Hilliard, Ohio. Dealing with a sinus infection makes this even harder. After the last update, my icons were removed from the homepage, and I'm having difficulties getting them back in place. The constant prompts to buy more cloud space bother me, especially on a fixed income. I got this phone to avoid these issues but feel like I'm being pushed to spend more. Considering switching carriers as I feel overcharged for two lines, especially when facing these challenges without proper support.

I have been a Verizon customer for many months and have never had issues with billing until now. Recently, when I tried to reach customer support using the same number I have always used, the call simply hung up on me. After several failed attempts, I requested a call back but never received one. Additionally, I am unable to access my online account with the new login information I updated two months ago. It is frustrating to see countless others facing similar problems on Verizon's platform. I am considering switching providers but wonder what their responsibility is for the issues I have faced up to this point.

I recently purchased new Google Pixel 2 and Pixel 2XL phones from the Verizon Wireless store in East Brunswick, NJ on May 8, [redacted]. Upon my purchase, a promotion was running that included a free Google Home Mini and a free Google Chromecast. Today, after speaking with a Verizon account representative who transferred me to the rebate center for assistance, the call was not answered despite waiting for an hour. Frustrated, I ended the call. The original representative was kind enough to call me back, apologizing for the inconvenience and explaining that the delay was due to the store not submitting the necessary paperwork for the promotion. They assured me that the free devices would be shipped soon, and I should expect a tracking number within 72 hours. However, as it's been eight weeks and I've spent significant time on this issue, I believe Verizon should compensate me for the inconvenience by providing a credit on my bill. The account representative was unable to assist me with this request. I appreciate your prompt attention to this matter.

I have noticed concerning data manipulation on my Instagram and Facebook accounts, along with other apps. This situation is reminiscent of the recent $2.8 billion Google case. It seems like energy is being weaponized economically, and the lack of reporting is even more concerning. Clearing cookies temporarily solves the issue, but it is frustrating given the existing laws meant to protect users. Despite Facebook blaming Russian interference and some prosecutions, the problem persists. Seeking help from Comodo doesn't address the virus-like behavior on these platforms. It's troubling that these actions continue unchecked while blame shifts elsewhere. The frustration is mounting, and the lack of accountability is disheartening.

I have been enrolled in a $44.10 monthly automated withdrawal plan for my phone without any issues until recently. I received a notification of being "overdue" for the last month's payment, which confused me as it was set up for automatic withdrawals. It turns out, my debit card associated with the payment was lost, and I had it replaced with a new card and a new number. Since Verizon didn't have the updated card information, my payment was declined, resulting in the overdue notice. I visited a Verizon store, explained the situation, and made the payment of $44.10, for which I have the receipt. Unfortunately, the store associate couldn't update the automatic withdrawal details in person and instructed me to do it online. As an 81-year-old with limited technological knowledge, navigating through passwords, IDs, and customer service calls has been overwhelming. I simply want to provide the new card number to resolve this issue swiftly.

I recently received a replacement iPhone that arrived in poor condition. The packaging was not adequate, causing the phone to be damaged during shipping. Moreover, it was the wrong color. I have contacted Verizon multiple times to request a replacement in the correct color and to ensure it is securely packaged. The phone is needed for school assignments and the delays are causing frustration. We paid a premium for a new phone that was not only damaged but also failed to activate properly. I have provided photos of the phone's condition upon arrival, but there have been issues with the address and order processing. After being a customer for 14 years, I am disappointed by the service received. I urge for prompt action to send a new phone, in the right color, without damage. The last representative assured me it would arrive on Monday, but the order was never placed. This situation has caused undue stress, and I hope for a swift resolution as the phone is essential for academic purposes. Please ensure the correct iPhone X 256GB Space Gray is sent to [redacted] Harrison Drive Apt. #[redacted], Las Vegas, Nevada [redacted]. Please contact me if you require the purchase receipt or additional images.

Recently, I've been experiencing poor Verizon service in Port Gibson, MS, particularly in the late afternoon around 4 p.m. When I return home, I struggle to receive phone calls, send pictures, or access the internet. It seems like the area is facing challenges, possibly due to high customer volume and insufficient data capacity. I switched from AT&T to Verizon for better coverage, but now I'm disappointed by the service quality. My son has to call my landline as my cell phone won't receive calls. Interestingly, I don't encounter any problems during the day at my office in Port Gibson. The issues seem to arise during the peak hours from 5 p.m. onwards with Verizon. This situation is frustrating and needs to be addressed promptly.

I recently spent a combined total of 65 minutes on two calls trying to disconnect a phone line. It baffles me that a company as large as Verizon Wireless is lacking a basic voicemail option for call back requests, a common practice in many businesses. The inability to easily disconnect a phone either in-store or via a secure transaction kiosk is inconvenient and seems like a deliberate strategy to deter customers. By centralizing the disconnect process to the call center, Verizon Wireless has made a simple transaction needlessly complicated. This short-sighted approach only serves to frustrate customers and tarnish the perception of Verizon Wireless as a premium service provider. I am hopeful for a prompt resolution to this issue from someone with the authority to address it. As a media professional in Boston, I see this as a compelling consumer story worth exploring further.

My phone has been repeatedly hacked, and today my SIM card was locked without my action. Later, it was unlocked without intervention. Despite this, I have had no network or service all day and night. I've purchased three new phones in the last three months due to this ongoing issue, which is unacceptable. I seek some form of compensation for the frustration and inconvenience I am facing, or for Verizon to launch an investigation into this matter.

I have been experiencing ongoing issues with my phone for the past month. The problems include the ringer and vibrate not working properly, as well as intermittent difficulties with making and receiving calls. Today, my phone completely stopped functioning in terms of calls, which is crucial for both my personal and business use. Initially, I thought the ringer issues were due to dropping the phone, and as long as the vibrate worked, I overlooked it. However, the situation has now escalated, and I had to contact Customer Service out of necessity. It is frustrating that I can't reach a live person to address these critical problems. I am upset and disappointed, and after being a loyal customer for years, I believe I deserve compensation for the time and inconvenience. Although the recent programming update temporarily fixed the issue, I fear it may not last. I kindly request prompt assistance to resolve this matter.

I am contacting your department for assistance with a charge of $[redacted] on my account, number #[redacted], which Verizon claims is for a non-returned phone. I have been dealing with this issue since June 11, [redacted], when I first reported my malfunctioning phone and was sent a replacement. Despite following instructions to return the phone, Verizon claims they haven't received it, causing much frustration and confusion. I even provided photographic evidence of returning the phone via UPS drop box. The situation escalated when an investigation unit member, Joanna, mentioned the phone was still missing, leading to my account being locked. I have been a loyal Verizon customer since the Alltel days and never expected such negligence. I am willing to return the phone or use an old one until I upgrade next year. Please contact me at [redacted] to resolve this matter promptly.

I have spoken to multiple representatives over the past week. Specifically, on 7/16/18, I ordered two Pixel 2 phones as part of a BOGO deal, but my credit card payment was declined. I then made the payment using another credit card on 7/20/18 for $[redacted].40, split into two payments. However, only one phone arrived on 7/24, and the second phone is missing from my account. After contacting customer service, I was informed I needed transaction details and possibly visit a store with bank information to resolve this, which is challenging for me due to my age. I seek a credit of the missing $52 payment and the delivery of the second phone, fearing further issues in the billing process. My experiences with Verizon have been consistently frustrating due to what I perceive as incompetence. Thank you.

I am experiencing issues with paying my bill. On July 13, I paid the regular monthly amount online from my checking account using the account number and routing number. However, there seems to be a discrepancy as Verizon claims I owe a larger amount which I find confusing since I have paid previous bills the same way without credit. I am frustrated by this and by Verizon's lack of customer service accessibility. This is the second time I have encountered such problems. I have been a loyal customer for years but need this matter resolved promptly. Due to my illness, I cannot visit a store to settle the bill. If I do not receive a response within 24 hours, I will have to reconsider my loyalty to Verizon.

Since March [redacted], my internet service with Verizon has been extremely slow, leading me to spend $59 monthly for an Xfinity hotspot. Despite numerous interactions with Verizon's support and customer service, my issue with upgrading my DSL account remains unresolved, with the order pending from March 26 to July 5. Despite being assured that I wouldn't be charged due to the service interruption, I have now received a notice of nearly $[redacted] owed and a pending service termination. Repeatedly explaining my situation to different representatives is frustrating, especially when told conflicting information each time. As a 67-year-old with disabilities, the physical strain of spending hours on the phone is overwhelming, and the lack of continuity in resolving my account troubles me deeply. I am seeking accountability from Verizon and a resolution to this prolonged ordeal.

I accidentally dropped my iPhone 4s in a pool and it is now not functioning. When I tried to replace it with another iPhone 4s, I was informed that the phone is too old for the network. Before its water mishap, the phone was in good working condition. I simply want to swap it with another iPhone 4s, not add a new phone to the network. The original 4s was active and functional. I am aware of the 3G network phase-out and Verizon's limitations on adding 4s phones, but this is a direct replacement due to damage, not an addition. I was not informed about the 3G phase-out before. Could you please change the MEID of the damaged 4s (linked to [redacted]) to the MEID of the replacement 4s (MEID: [redacted][redacted]) so I can plan and obtain a suitable device? You can reach me at [redacted] or [redacted]. Thank you, Jim Botto.