Verizon Wireless Customer Service Issues

Our bill has been extremely high, but having a separate account like we did in the past for our small business seems impossible now. I am not the account owner anymore since the other person finally got their part separated. I am struggling to log in past security to view the bill. I can access my personal information, but this doesn't help when I need to pay our share. Every time I speak with Verizon representatives, it's a different person, so I have to repeat my situation and hope they understand me, and I understand them clearly. My phone was not working when I desperately needed it at 3:45 a.m. I couldn't contact anyone, and there were no open businesses nearby to use a phone. The last time I saw a phone booth was ages ago. When I tried to call, it redirected me to a financial operator, which was confusing. I had just made a partial payment, as I couldn't see the full bill. I'm tired of these issues and want everything sorted out promptly. Thank you.

I need assistance with reinstating my wireless account. I recently switched from Verizon to another carrier but was informed I could return within a few months. Today or tomorrow is possibly the deadline. I am currently hospitalized and wish to confirm my intention to return, postponing the details until after I am discharged. My previous number was [redacted], and I am Stephen S. Thank you.

I received inaccurate information from customer service regarding using a prepaid card to settle my postpaid account. I have encountered challenges, received conflicting advice, and have been on fruitless pursuits for a resolution. The only assistance I received was from Jacob at the corporate store. I have managed to get Kroger to issue a refund, pending verification of funds on the prepaid card. Despite spending numerous hours attempting to confirm the amount on the card, I have been unable to directly contact anyone in the prepaid department without a phone number. Every time I contact the postpaid department, I am redirected and have to repeatedly explain my situation. How can I swiftly resolve this issue?

I have been trying to replace my "wireless home phone" device from Verizon with a router that offers voice service and broadband internet support. I bought the current device at full price ($[redacted]) and want to upgrade without facing the full cost of a new one or being tied into a two-year contract. Despite calling six times, my attempts have been filled with disconnections and transfers to automated systems, even when requesting to speak with a manager. I was advised to visit a corporate store to resolve the issue, but I simply want to enhance my current setup to potentially increase data usage and revenue for Verizon. What details do you require to assist me with this change?

I encountered a frustrating issue when my previous message got deleted after pressing the 'resolve it for me' button. My spouse, M., recently switched to an iPhone 6 and has been facing a range of malfunctions since. Despite attempting network and factory resets which resulted in data loss, Verizon sent a replacement iPhone 6 that presented the same problems. After additional troubleshooting to no avail, M., a busy realtor, has spent countless hours contacting customer service. He is eager to upgrade to the iPhone 6s for better performance but has been met with unhelpful responses from Verizon, unable to pay the price difference. We seek assistance in resolving this matter promptly.

I transferred my entire Verizon account to my ex-husband in August [redacted]. Despite this, I continue to receive notifications about his data limit exceeding from Verizon. I also got a bill from a debt collector, Valentine & Kebartas, dated October 27, [redacted], asking for $90.72 for account #[redacted][redacted]. This is perplexing as I relinquished the account to Michael McKibben six months back. I reside in Melbourne, Australia, and the US mail reaches me too late for timely disputes. Although Verizon was aware of my situation, they still use my Australian address without sending any necessary updates. I mentioned to both the debt collector and Verizon about the privacy violation and the incorrect bill two weeks ago. However, today I got an email from Verizon regarding the data overage resetting on February 8. The confusion is frustrating me, and I fear it may tarnish my reputation. Contacting Verizon has been fruitless as their customer service seems nonexistent. The usual [redacted] number redirects callers to dial from a Verizon phone to speak to a human. This has been a hassle, especially from Australia. Best regards, Elle

I have received an email from Verizon Wireless regarding the payment of my plan. The email contained a link to verify the payment, but upon clicking it, I discovered that my number is deactivated. However, when I checked "My Verizon" app, it showed that my phone bill has not been paid for several months. After researching this email, I believe it is a phishing scam. I want to alert others that any transactions made using my account will not be authorized by me, the owner of the account. # [redacted]

I recently cancelled my long-time Verizon Wireless account due to high costs. In the past, my bills exceeded $X. Prior to switching to a new provider a month ago, I had a Verizon WiFi device stolen, resulting in excessive data charges of $X per GB. Following a call to customer service, they acknowledged my honesty based on my history and upgraded my account to resolve overage fees. They assured no charges unless I exceeded my 5GB data plan. I eventually switched to T-Mobile on January X. T-Mobile covered the transfer costs for my two phone lines, leaving a remaining balance of approximately $X. To my surprise, I received a bill from Verizon claiming I owe nearly $X, despite discontinuing my service. I fear the billing was not rectified from the data theft incident as promised. I have been unable to reach Verizon due to my number transfer to T-Mobile, hindering my ability to provide an account number. I am baffled by this amount and seek assistance.

I am in need of assistance setting up my mobile email on my LG VN271 Extravert Black/Red Touch Screen Phone. I'm currently experiencing difficulties with sending pictures to the police for an investigation and my game store is not functioning as well. Additionally, I have accidentally locked myself out of the email app by trying to access it on my computer. I prefer to be contacted via email as I am unsure about sharing my cell number publicly. Thank you for your help.

I am experiencing an issue with my phone where the black screen that can slide down is stuck halfway. This has caused my phone to freeze, and I have been unable to reset it. The sliding screen overlaps the bar needed to reset the phone, preventing me from fixing the problem. I am looking for assistance on how to resolve this issue. Thank you.

On July 20, [redacted], I made a payment to my Verizon Wireless account via credit card. I have evidence from my statement confirming the payment. Unfortunately, Verizon has no record of it, and the provided email address for disputes is invalid. This issue has persisted since July, resulting in late fees, a disorganized account, and a past-due status. I am adamant about only covering the current month's charges, not any additional fees.

I upgraded from a Galaxy S5 to the S7 and stored my old S5 away but now need to retrieve files from it. Unfortunately, I can't remember the backup password I set. I attempted various passwords to no avail and even tried using Google's Android Device Manager, but it only offered location, lock, or factory reset options. Connecting to my PC required specific drivers from Verizon and Samsung, which installed successfully, but the device needs to be unlocked to proceed. Ultimately, I am open to wiping the phone after saving my data and ideally would like to create a complete copy of all the data stored on the device.

Since March [redacted], we have been dealing with drastically reduced cell service. Despite countless calls to tech support, lasting hours at a time, speaking to over 30 to 40 different representatives, we are still facing issues. Our business line has reported the lack of cell service in our area, and now the internet is also becoming unreliable. Despite contacting both representatives and the store, no action has been taken. Promises of sending a technician have not been fulfilled. This problem affects not only our location but also extends 20 to 30 miles around us. We urgently need assistance as we are paying for services we are not receiving - missed calls and unstable internet are causing major disruptions.

I am experiencing difficulties with my Google Pixel phone running Android version 8.1.0. The phone number is [redacted]. It is currently under my company's plan, and they have recommended contacting support to explore available options. The back camera is consistently producing blurry images, especially at longer distances compared to close-up shots. I have conducted several tests to confirm the issue, with the most telling being a side-by-side comparison of the same photo taken with the front and back cameras. The back camera photo appears noticeably blurry despite its higher resolution, disappointing the outcome of the image quality.

I would like a refund for a recent payment I made on my card ending in [redacted]. I canceled my Verizon account due to high monthly payments and switched to a different provider. I brought my own devices and encountered issues with my account, including problems with a grandfathered unlimited plan. I believe I should not be responsible for the bill, as it was related to a subaccount issue. I experienced dropped calls, inability to access the internet, and problems with texting. I request the bill to be waived and a refund issued for the payment. My account number is [redacted]26 with the account pin [redacted].

I am experiencing an issue with my Motorola e4 phone. I purchased it a few months ago in the United States and recently returned to Venezuela. Upon inserting a Venezuelan SIM card, the phone prompted me for an unlock code. I tried an online service found on eBay to obtain the unlocking code using the phone's IMEI, but they were unable to find the code and suggested contacting the manufacturer. I provided my IMEI: [redacted][redacted]. I initially reached out to Twitter's technical support, which directed me to the prepaid services department. Since I am now in Venezuela, I attempted to use Verizon's live chat on their website but was unsuccessful in establishing contact. I am seeking your assistance in obtaining the necessary code to unlock my phone for use with a different carrier.

I recently received a significant discount on several items, with all of them being [redacted]% off. After confirming the offer was legitimate and that the items were free, I placed the order. Even the email receipt confirmed that there would be no charges. However, I later discovered that my next bill is over $[redacted] due to this. I contacted Verizon Technical Support for assistance, and they were surprised by the issue and tried to help me cancel the order. Despite their efforts, I see that the items have already been shipped to my house. This mistake seems to be on Verizon's end. While it did seem too good to be true, I even double-checked with them before proceeding, and the chat representative mentioned it was my lucky day. I am willing to return the items; I just need help resolving this issue.

I recently received a discount of [redacted]% off on some items, so I placed an order after verifying that they were truly free. My email receipt confirmed that nothing would be charged, but now I see that my next bill will be over $[redacted] because of this. I contacted Verizon Tech support, who tried to help by attempting to cancel the order, but the items have already been shipped. This mistake seems to be on Verizon's end. I contacted them before proceeding with the order, and the chat representative mentioned that it was my lucky day. I am willing to return the items; I just need help resolving this issue.

I purchased a phone a few months ago, and since then, I have encountered numerous issues. My bill is incorrect despite visiting the Verizon store three times. I informed them I would return the phone once my photos were transferred, but my service keeps getting cut off overnight. Although I had a payment scheduled for 6/20, I will reschedule it once my phone is reactivated. The phone in question was sent back either Thursday or Friday, confirmed by the representative, and I opted to keep insurance for the month they charged me, which was fortunate as I dropped my phone outside the Verizon store. If my phone is not reactivated today, I will pay it off in full and switch providers after more than 21 years with Verizon.

I bought two new phones in March and was informed that by returning our old phones we would receive credits for the new ones. We returned them within the specified time frame. Despite contacting Verizon customer service on April 22 and May 10, [redacted], and confirming receipt of the old phones, the promised credits have not been applied. I have been a loyal customer for over 20 years, yet the delay in crediting the promised amount is frustrating. I urge Verizon to expedite the process and credit the full amount promptly, rather than prolonging the wait. I expect these credits to reflect on my account immediately to adjust my current due amount. Please confirm when this has been resolved.