Verizon Wireless Customer Service Issues

During our recent trip to Germany from mid-July to early August, my family and I utilized the Verizon Wireless Travel Pass service. Despite being billed daily for access and data usage, we faced challenges connecting to the Internet, using WhatsApp, and experienced significant delays in email correspondence. Given the subpar and inconsistent service, I believe it is unfair to be charged the full $10 per line, along with the data overage fees. I am seeking a discount that reflects the poor service quality we encountered during our 15-day stay (39 days total across all lines). The primary line under our family plan belongs to me, [redacted]. Unfortunately, I was unable to address this matter through the Verizon Wireless website as my number was not recognized on the platform.

I am confused by the email I received from Verizon stating that I have an account balance of $[redacted].92 due on 08/13/[redacted]. I have always scheduled my payments for the 15th of every month, which I did this month as well. I even received a thank-you text for setting it up. Considering my long history with Verizon, how often have I actually missed a payment in all these years?

In January, my Google Pixel was replaced due to a warranty battery issue. I have had a replacement Pixel for the last 8 months with no issues until yesterday when my device unexpectedly went into a boot loop and would not recover. Despite trying a factory reset, the problem persisted. I reached out to Verizon support, and to my dismay, I was informed that I would have to pay $[redacted] for an overnight replacement phone. This seems excessive given the original phone's value and recent replacement history. As a long-time customer, I feel let down by this experience. I would appreciate it if the fee for the replacement could be waived. Thank you. - J.A.

I recently had a damaged Gizmo Gadget on my account, and I received a replacement for it. I attempted to factory reset the old watch to activate the replacement Gizmo, but the process keeps giving me an error message saying "Oops, something went wrong." The instructions provided with the replacement Gizmo are inaccurate, especially since the first step for a factory reset no longer works with the updated app. Thus, I am unable to remotely factory reset the old watch. My goal is to reset the damaged watch and activate the new one without further issues. This process shouldn't be overly complicated!

I need to raise a serious concern and seek a resolution. Within my business account, I acquired an iPhone X from a Craigslist seller for one of our lines. Before the purchase, I consulted our Verizon business representative about its suitability, who confirmed it was unused and fit for use. I bought the phone on April 27th, activated it the same day, and used it until August 12th. While considering an iPad purchase, I tested my iPhone's SIM card in it, only to find the iPad was activation locked. Upon returning the SIM card to my iPhone, it stopped functioning, leading to my line's suspension. Despite multiple visits to Verizon stores and calls to their tech support, totaling over 7 hours, I learned that the iPhone was blacklisted due to unpaid bills by the prior owner. I am now at a loss of $[redacted] for the phone, endured 2 days without service due to misinformation, missed customer calls, and had to purchase another device. I believe my loyalty, multiple lines, and prior purchases should be considered. I urge Verizon to reconsider their stance as a valued customer.

I have been experiencing consistent issues with my phone's 3G and 4G connections for several months. Despite multiple calls to customer service, the problem persists, with no lasting solution provided. During my last contact with technical support, the representative mentioned a possible problem with my SIM card and promised to send a replacement. However, it has been over a week, and I have yet to receive it. As a loyal Verizon customer for more than a decade, I am disappointed by the lack of progress in resolving this connectivity problem. I am uncertain whether the fault lies with the phone itself or another source, as the device is in good condition. I hope that this issue can be addressed promptly to ensure I can utilize my phone efficiently. Thank you.

I have been on the phone since 12:55 with your representatives today. I spoke with live agents on an online chat, but they seemed confused and took 22 attempts to resolve my credit check issue. When I called customer service, I was on hold for 33 minutes only to find out that the agent I was supposed to speak to, Mike, had signed out of the chat. I need assistance from a competent human being to fix this situation.

I am experiencing distress as my family member passed away, necessitating the urgent use of my phone. However, I am still locked out of my device, hindering me from tending to important matters. I am disappointed as I was informed this issue would be resolved promptly. I am counting on Verizon Wireless to rectify this situation with a fair resolution. Similar issues include transferring a phone to Verizon Wireless, canceling the service, activating a phone, inquiries about pricing, activating a used device, discussing international calling on a prepaid phone, porting a landline number to a wireless account, and reporting stolen phones.

I visited the retail store in New Prague MN to utilize my replacement plan for a damaged phone. I patiently waited for assistance despite the store not closing for another hour. However, when the employee finally attended to me, she apologized, mentioning she was too tired to assist me and requested I return the following day at 10 am. Despite offering alternatives to expedite the process, she declined to help. As someone who is on call 24/7 for fire emergencies, I invested in the replacement plan for emergencies like this. The employee mentioned she had worked long shifts, made excuses, and was unhelpful. Frustrated, I shared my experience at a hair salon, where a Target supervisor overheard and kindly offered their support. I appreciate Target's assistance, although I had hoped to support local businesses.

Dear Customer Service, I recently discovered that I have been double paying for my Apple iPhone 8 Plus. I have been making payments to both Citizens Bank and Verizon since October [redacted], totaling $49.75 and $39.38 respectively. After contacting Apple and Verizon, spending hours on the phone between all parties, providing receipts and case numbers, I am still awaiting a resolution. Despite efforts, I am yet to receive a response from Verizon's representative, Ms. Santay Brown. I expect better communication and a refund or credit from Verizon to rectify the situation. As a long-time customer of 24 years, I am disappointed in the lack of prompt action. I am hopeful for a satisfactory resolution to this matter. Thank you. Suzanne R.

I need to confirm if my US phone number has been disconnected and inquire about any stored messages. Before traveling to Kenya, I was informed by Verizon Wireless that they didn't offer service there. I was advised to purchase a phone in Kenya or risk my US plan being deactivated if I used a local SIM card. To avoid costly data phones, I opted for a SIM card in Kenya for safety in remote areas. I now seek information on my US account status to decide whether to remove the Kenya SIM card without losing the investment. Corinne

I am experiencing ongoing issues with my Samsung S7 for about a year now. Despite a complete reset, the problems persist. I am frustrated with dropped calls, a frequently black screen, data connection issues, and unused excess meta data on my account. Previous attempts with TECH support were unsuccessful, and I am seeking a timely resolution to obtain a new phone, as this appears to be a defective unit. Your prompt assistance is greatly appreciated. F. Susan Nunnery

I switched to Verizon in September [redacted] and noticed an incorrect Lincoln PJ sales tax on my first bill, even though I do not reside in that jurisdiction. I contacted Samuel Jefferson in Executive Relations on January 12, [redacted], after escalating my complaint to the Alabama Attorney General's Office. Mr. Jefferson assured me he removed the tax from past and future bills. However, the most recent bill for July 12, [redacted], to August 11, [redacted], still shows the Lincoln PJ tax. I'm confused as to why this tax reappeared when it was supposed to be resolved. I'm not liable for this tax as I do not live in the City of Lincoln's police jurisdiction. For your reference, my Verizon cell number is [redacted].

My family's estate was the target of embezzlement recently. If you review my Apple case numbers and my calls to Verizon in April, you'll see that I contacted Verizon Legal when I was experiencing phone issues. After verifying with Apple, Verizon, Edward Jones, and Comcast, it was confirmed that I was hacked. The involved companies identified three main culprits, turning this into a federal case. Currently, I'm reaching out from an Android phone as my number was compromised, but I managed to reclaim it a few weeks back. However, the number is still tied to a plan that the main hacker can control. I wasn't advised to register my iPhone when I purchased it and instead went the prepaid route without setting a password, which led to me being targeted. The situation escalated by late April to the point where I couldn't even reach [redacted] a few times. My details such as my registered number under Matthew Box ([redacted]) and my email [redacted] were also hacked, including my federal EINs and TINs. This has become quite a significant issue.

I am experiencing an issue with my prepaid Samsung phone as it is displaying no signal. Despite trying to contact Verizon for help using my wife's phone, I was informed I do not have an account with them. I made a payment of $39.38 on 8/20/[redacted] to refill before my service expired. Earlier today, my phone was working, but when my son attempted to call me, he couldn't get through due to the lack of signal, shown as a circle with a diagonal line. I called Verizon and was given a number, 1 [redacted], which states I don't have an account. Another 1 [redacted] number provided was for landline service, not prepaid wireless, but they did locate my information in their system. My details are Jesse McCarley and my cell number is [redacted].

I purchased a $40 refill card, but when I tried to scratch off the silver to reveal the pin, the last four numbers were destroyed and unreadable, making it impossible to transfer the balance to my phone. The clerk at the store wouldn't exchange the defective card for a new one. The value is still on the card, but I need help getting the last four numbers so I can add the $40 to my phone. I want to replace the defective card with one that can be loaded onto my phone or find a way to reveal the missing numbers. Can anyone assist me with this issue? Thank you.

I am looking to update my service plan. I initially purchased a $50 card for my $50 plan but later found out that I could get unlimited high-speed data for $70. I added a $3 card to my account instead and spoke to a representative yesterday, but my plan wasn't updated correctly, and now I've run out of data after watching two movies. Due to difficulty hearing on calls, I usually have my daughter assist me with this. I have been a customer for a long time, but if this isn't resolved soon, I may consider switching providers. I've been attempting to reach a live representative for over a day now without success. I kindly request a Verizon representative to call me back at [redacted]. Thank you for your help.

During the past month, from July 27 to August 27, I have paid $[redacted] towards my account, which was supposed to be in the [redacted]'s. I have arranged to pay another $[redacted] on September 5th, after Labor Day, totaling $[redacted] in just over 31 days, precisely 40 days. However, when I checked my bill, it still shows in the upper [redacted]'s, which is confusing. Moreover, the billing indicates a reconnecting fee of $[redacted], which doesn't make sense as I have never been disconnected. As a senior citizen on a tight budget, dealing with this situation is overwhelming. I am committed to bringing my account up to date, but the current circumstances are challenging. I kindly request the removal of the one-time fees and the $[redacted] reconnection fee. I will ensure the $[redacted] promised by September 5th is paid, and we can discuss additional payments on September 20th. If these issues persist, I regrettably will have to consider other service providers when my contract expires.

I am experiencing issues with my phone service where the minutes were not added after payment last month. Despite reassurances from Jaime on Saturday 8/25 that everything was resolved and a form would be sent for a refund, I have yet to receive it. I am now left with only 7 minutes, which is concerning as I am going into the hospital tomorrow and rely on my phone. I also sent a letter to customer service last Friday. Your prompt attention to this matter would be greatly appreciated.

I would like to inform you that today, I will be switching services as I have already scheduled an appointment with another carrier. Verizon has refused to temporarily activate my iPhone 4 while my iPhone 7 is being sent for repair to Apple. Despite being a customer of Verizon on three separate accounts over the past 20 years, they claim they can't activate the phone. I feel misled and have mentioned that I know someone who had their iPhone 4 activated by Verizon recently. It is disappointing to see customer service being sacrificed for sales. I don't require a new phone, just a temporary fix for my current one. Best regards, Shannon A. [redacted]