Verizon Wireless Customer Service Issues

Overall, I found the service at Verizon to be lacking. My visit to the Okatie Verizon center was quite frustrating. It took me an hour to only accomplish one out of the three tasks I needed to complete. The staff provided me with phone numbers instead of assisting directly. When I called the numbers given, I faced long wait times and had to speak with multiple representatives before my issues were resolved. Even when trying to replace a battery through Asurion, I encountered difficulties until Dajinae eventually provided a helpful solution. The whole process took over two and a half hours, leaving me disappointed with the level of support from a company I have been with for over four years. I hope this feedback reaches someone who can address these service issues within Verizon.

I recently visited a Verizon store in Worthington, Ohio, where I was informed that my bill could be reduced by updating my plan. Unfortunately, I am disappointed to discover that the promised decrease in my bill did not occur. As a long-time Verizon customer, I am growing increasingly frustrated with the continuous assurances of bill reduction that do not materialize. Despite upgrading one of my phones, the bill remains unreasonably high. My upcoming bill for next month amounts to $[redacted].77. I would like the activation charge to be waived and I have been attempting to switch all 5 devices on my account to automatic payment from my checking account. Although I tried to make this change using the Verizon app, I am unsure if it was successful. Additionally, I am unable to ascertain the new bill amount with the automatic payment discount. According to the store, there should be a $10 discount per line. I have been on hold for 50 minutes waiting to speak with a customer service representative, which I find unacceptable.

I am looking to update my account with my new credit card. Trying to do this has been very frustrating. The automated messages do not address this issue, and after spending over an hour on this, my patience is wearing thin. Having to write [redacted] characters to get help seems excessive, but I'll comply. I have been a loyal customer of Verizon for many years and would appreciate a simple solution to update my credit card information for monthly payments. It would be great to receive an email with clear instructions on how to navigate your system for something as straightforward as updating payment details.

I want to share a condensed version of my frustrating experience with Verizon. Despite switching my cellular provider two months ago, I'm still being billed. Despite making multiple calls to reach them, I waited on hold for over 25 minutes each time and was only able to speak with an agent twice. Expressing my dissatisfaction with Verizon's customer service resulted in being hung up on twice. I tried contacting various departments and even their live chat, which did not recognize my phone number. Visiting a Verizon store for help was also unsuccessful. I'm left feeling disrespected and frustrated, as both my ex-husband and a friend had warned me about similar experiences with Verizon. I am considering sharing my experience on social media to raise awareness. Lesson learned. - C.H.

I have been trying to reach out to Verizon regarding an error on my June wireless bill using the Gethuman service. Despite making four attempts between the 23rd and now, no one has returned my call. I refuse to pay the incorrect charges without clarification on where they originated from. My next bill is approaching, and I need to speak with someone about these issues. If I cannot resolve this, I will pay the regular amount and consider switching to a different carrier. -T.W.

I recently relocated to Shanghai, China for work and have a Verizon account for my 13-year-old son who is still in the US. Unfortunately, his phone is unable to contact me through calls or texts. I am seeking assistance on either canceling or suspending my account until I return to the states. My name is Jennifer Goodman, and the Verizon cell phone number is [redacted]. Any help would be greatly appreciated as a concerned mother. Thank you.

Hello, I purchased an unlocked iPhone X a year ago from the eglobal website. After updating to Apple's 13.1.1 software over the weekend, the phone now shows a Verizon sim lock. I visited an Apple Store to exchange the phone, thinking it was an Apple bug. However, after receiving the new phone and transferring the old phone's customer numbers via Apple, it still shows a Verizon sim lock. They advised me to reach out to you with the IMEI numbers of both the old and new phone: IMEI of the first phone before it stopped working and Apple exchanged it: [redacted][redacted] IMEI of the phone Apple exchanged: [redacted][redacted] Please assist me in unlocking the sim. Thank you.

My wife and I attempted to cancel her phone service with Verizon before the end of the month, but we faced difficulties removing her account from auto-pay. After numerous calls, we were not able to successfully stop the automatic payment. Despite canceling the service midway through the month, Verizon still deducted $84.30 from our account [redacted]. We kindly request a refund of this amount to be credited back to our checking account [redacted]. Thank you.

I have Verizon scheduled to come out tomorrow for an upgrade, but I have some questions. Unfortunately, I can't seem to locate the Verizon customer support phone number, which is quite frustrating. I attempted to check the details of the upgrade on the Verizon Fios website and review the costs, but I received a prompt to contact my local Verizon office instead. I'm unsure why this message appeared and would appreciate clarification on what to expect for the upgrade appointment tomorrow.

I attempted to access my Verizon account through the mobile app, and it prompted me for a four-digit code or PIN which I couldn't recall having set. I tried using the temporary PIN provided, but it resulted in locking me out of my account. Despite my efforts, contacting Verizon's customer service has proven unhelpful in resolving this issue.

I am Tina Bell. I do not have an account with your company, but my daughter, Ashley Robbinette (or possibly under the name Ashley Whinery), used my Visa card to pay her bill on September 25th, [redacted]. There were two transactions - first, $[redacted] was taken out with the transaction number [redacted], then on September 27th, another $[redacted] was deducted, which was not the correct amount. I am requesting a refund for the $[redacted]. The last digits on my Visa card are [redacted]. The transaction number for the last deduction is [redacted]. I need someone to assist me promptly to have the $[redacted] refunded as it caused issues when I couldn't pay my light bill. Thank you.

I attempted to reach customer service without my pin number and was informed it would be sent via text with a 2-minute window for retrieval. I waited, expecting to be connected to a representative, but unfortunately was not. Eventually, I had to disconnect the call. When trying to access my account this morning, I encountered difficulties and now I am facing a temporary disconnection. My initial intention was simply to ask a question, but now the situation has become confusing. Assistance would be greatly appreciated.

I placed an order for my new phone on 9/29 with 2-day free shipping. The delivery date was supposed to be 10/4, but FedEx couldn't deliver it because no one was home to sign for it. I was not informed during the purchase on 9/29 that a signature would be required for delivery. The new scheduled delivery is now 10/7. This delay is frustrating and inconvenient as I have been waiting for a week instead of the promised 2 days. It is unacceptable that the sales associates did not provide all the necessary information. If I had known about the signature requirement, I would have chosen a different delivery option. I expected my item to be delivered within 2 days or at least to be notified of any changes without having to search for information. Additionally, I was not informed about how to track the shipment or where to find the tracking number under my account.

Due to financial challenges resulting from health issues, I've had to close my Verizon account. The number associated with the account was [redacted]. My son, N.K., had an outstanding balance for his iPhone, which he still possesses without service. I'm unable to cover the approximately $[redacted].00 owed, largely due to my deteriorating genetic disorder. Can I arrange for him to return the phone in order to reduce the bill? I apologize for any inconvenience this may cause. Thank you. C. Schaecher

I had a contract phone with Verizon for 2 years. Unfortunately, two months into the contract, I was arrested and incarcerated for 9 months, leading my account to be canceled. I was given a new Nokia phone from Verizon, which I believe is prepaid. I would like to add this phone to my contract to protect my credit. If possible, I would appreciate a bit of time before I need to take any action, as I am currently looking for employment.

I need help submitting a Fraud Claim to Verizon. The online platform for submitting the claim has not been working for me. Despite filling out all the required fields and uploading the necessary documents, I keep receiving an error message when I try to submit it. There is no explanation provided on what is missing or needed. When I called the Fraud division, I was informed that the online submission is the only option, and I should try again.

To Whom It May Concern, I'm writing to address an issue with my new Jet Pack 5G MiFi M1000. Unfortunately, I'm experiencing difficulties accessing various websites, including Verizon Wireless' support page, due to an error message related to SSL protocol. Despite having proper settings enabled in Chrome, the problem persists only with the 5G MiFi M1000. I'm reaching out for assistance from a knowledgeable technician familiar with these devices. The websites that fail to load include "www.verizonwireless.com," "www.dellauction.com," "www.cdc.gov," and "inciweb.nwcg.gov." The error message "ERR_SSL_PROTOCOL_ERROR" prompts me to run Windows Network Diagnostics. Interestingly, if I switch to using my Samsung Galaxy S9+ or Jet Pack 4G MiFi 8800L, I can access these sites without any issues. This situation is concerning, especially when trying to visit important government websites like Medicare and the Department of Veterans Affairs. Your help in resolving this matter would be greatly appreciated. Sincerely, D.H.

Verizon service has been disappointing. Despite multiple calls and interactions with polite customer service representatives, no resolution has been reached after over a week. I understand that one customer leaving may not impact Verizon greatly. Unless my issue is resolved within the next three days, I may be forced to switch providers due to the inconvenience. I am unwilling to explain my situation again to another representative. Please resolve it and send me my phone. The online assistance provided is also inadequate. This is extremely frustrating.

I encountered issues with two Customer Service Representatives. I am reaching out to address a potential scam supposedly from your Customer Service Department, threatening to cancel my account over alleged fraudulent activity. I attempted to escalate the matter to a manager but was unsuccessful due to the poor service provided by CS. I am currently unsatisfied as a customer and feel disappointed by the lack of service quality. I am contemplating terminating my service by the end of the month as a result of this frustrating experience. Dealing with such service is unacceptable to me and takes up valuable time :/

I received code [redacted] from Retinol and Retin-A at 6:22 p.m. today to collect a replacement phone for a Moto Z4 at the corporate store in Greeley, Colorado. I was assured that showing this number would allow me to pick up my phone easily. Disappointingly, when I visited the store, I couldn't obtain my device. This recurring issue has frustrated me for the past 2 months. The employees I encountered seemed undertrained and unprofessional. I am upset by the misinformation and lack of service. Unless this is resolved by tonight, I may need to seek legal help.