Verizon Wireless Customer Service Issues

In February, I received a bill from Verizon indicating that someone in Miami used my social security number for a credit check on 2 phones, even though I have never engaged with Verizon before. Subsequently, I began receiving documents resembling bills that transitioned into credit statements and then back to bills a few months later. To address this issue, I promptly placed a lock on my social security number. Despite attempting to contact customer service on three separate occasions, I have been repeatedly disconnected and have not received any follow-up. This situation is incredibly frustrating for me, and I am eager to have it resolved immediately. I no longer wish to receive any more monthly bills or credits from Verizon.

On the September 24, [redacted] bill for [redacted], my statement indicated that my Previous Balance was $91.69, which is incorrect. The August [redacted] bill showed a Payment due of $91.69 plus a late charge, which is also inaccurate. I contacted Verizon, and a representative confirmed it was a mistake that would be corrected. I have always made payments using direct bank payment, and I have never incurred a late fee. I kindly request that this error be rectified and the appropriate credit applied. Thank you. Sincerely, Dr. Rikki Asher

I noticed an error in my August bill. I was invoiced $91.69 plus a $5 late fee. Although the late penalty seems to have been reversed, the $91.69 appears on my September bill as the outstanding balance from the previous month. Despite contacting Verizon and being assured that this would be resolved, I am worried about being billed for this amount again. I kindly request clarification on whether the $91.69 has been resolved, and if not, I would appreciate adjustments to the charges. Thank you.

I attempted to activate my new Moto E5 Go as instructed when I powered on the phone. I inputted all the necessary details, including the PIN on my refill card, accurately. However, I have been unable to progress past the Phone Activation screen for more than an hour, even though it should have completed within 15 minutes. I then tried to activate the device through the automated phone system, but it indicated that the PIN from the refill card was invalid, likely because I had used it during my initial attempt with no success. I would appreciate any assistance in resolving this issue.

I recently switched to Verizon with the expectation of receiving rebate cards as promised, but have not yet received them. I want Verizon to be aware that their online agents are providing incorrect information. I am looking to receive the amount I was originally promised in Verizon MasterCard form. I have written a detailed summary of the situation when I switched from T-Mobile to Verizon. I would greatly appreciate it if someone at Verizon could review my letter. Thank you.

I've been a loyal Verizon Wireless customer for two decades, and my current plan offers unlimited data until February. However, as a senior with budget constraints due to my husband's disability, Verizon's prices have become too high for me. I value the unlimited data as I don't have access to the internet at home. I inquired about adding my iPad to my plan, but the additional cost is a concern given my limited income. I appreciate Verizon's service but sadly, without a senior plan in Upstate NY, I may need to consider switching carriers soon. I was wondering if there are any options available to assist customers like me in this situation.

My boyfriend needs to pay his bill, but he lost his ATM card, and the bank has not sent a new one. We have spoken to four representatives about this issue, and due to power outages in our area by PG&E, his prepaid phone with the number [redacted] is currently off. He has his bank account number and has already cleared the Visa/debit that was on there. Unfortunately, we can't set up payment online without the card, as the bank made mistakes causing his phone to be disconnected. He is willing to pay the bill in full and can provide his bank account number and PIN when you call. We urgently need to set up bill pay using his bank account details as he hasn't received the replacement card. Travis is the account holder, and I, Lauren, will pay my bill later today. Thank you.

I purchased a Kyocera phone, but I didn't like it. I returned it within 14 days at the store and got an iPhone XR, which I'm happy with. Despite this, I have received two bills since swapping phones, and both bills are wrong. They don't reflect my payments of $[redacted].63 for the Kyocera or $[redacted].01 for the iPhone XR. I haven't been able to reach customer service to talk to someone for assistance, so I'm reaching out here for help.

In the past, I have always paid my credit card account promptly. However, in August, my husband made an in-person payment at the store. Since then, the company claims the payment is missing. I contacted them in September and talked to Tiffany. I provided her with the card details and the transaction number from the credit card statement. On 9/16/19, Tiffany assured me she would resolve the issue. Despite this, the company is still insisting that we owe the past due amount. I have been trying persistently to speak with a representative but have been unsuccessful. I am concerned about the impact on my credit score due to this issue which I have already paid for.

In July [redacted], I bought an iPhone XR after a lengthy discussion with a Verizon representative. Unfortunately, the rep never mentioned that the iPhone 11 would be released within two months. I now find myself with a new phone that cost $[redacted] more than if I had waited for the newer model. It's especially frustrating because I don't upgrade my phone every year, and it would have been helpful if the representative had informed me about the upcoming release.

I need to talk to someone regarding my customer service experience. I am considering closing my eighteen-year-old account due to the treatment I received while calling customer support. Do you value your customers, Verizon? If I can't speak to a representative, I will close my three-line, eighteen-year-old account. I prefer bad cell reception over bad customer service. The phones may not control reception, but your service representatives should be knowledgeable and polite. Thank you.

My son's phone bill went to collections, we paid IC the balance, and then tried to reactivate the phone at Verizon. Despite verifying payment with IC and the bank, the phone remained locked due to a recycled number and billing issue. After numerous attempts with multiple operators, we were told to return the next day for resolution, only to face further delays. This has caused us to miss work for a total of 7 hours, with more time potentially needed. The IC collections contacted Verizon twice to no avail. The information provided includes the old Account #[redacted]39-[redacted]-01, recycled phone number [redacted] now used by someone else, under Robert Schroder. The phone IMEI is [redacted][redacted], IC Collection Ref [redacted]83-1-69, fully paid $[redacted].81 from Chase Bank. We urge for a solution as my son, in a work-release program, needs his phone. Please help as we are at a standstill and feeling frustrated and lost. Contact: Judy Rogowski at [redacted] or [redacted] Thank you for any assistance.

My mother-in-law recently moved in with us from McKinney, Texas to the metro Detroit area. We transferred her iPhone 8 to our family cell phone plan, but she is having trouble with the device. Due to her age, she can't remember her password or secret answers, and her old email account linked to the phone is inactive. We have contacted Apple Customer Support and are preparing to factory reset the phone, but Apple requires proof of ownership like a purchase receipt from Verizon. The phone was bought by CAROL M. BRISSETTE from [redacted] GRAND HAVEN LANE, MCKINNEY, TX [redacted]. Her phone number is [redacted] and her previous email was [redacted] We appreciate any assistance with this issue. Thank you. - Charles Bartha

I need to purchase more minutes as my current ones expire on 10/18. When I attempted to do so on the website, there was an error processing my credit card. Strangely, my bank shows charges from Verizon Wireless that I did not authorize. The website is also inaccessible due to technical difficulties. When I called customer service, the automated system claimed my Verizon Wireless number does not exist. Additionally, I couldn't make calls from my phone as the service was unavailable. I contacted the New Customer phone number, but faced difficulties with the automated system and PIN. I urgently require help to buy [redacted] minutes to preserve my $[redacted] of stored minutes before 10/18. Please respond to my email as reaching me via phone seems impossible due to service issues. Thank you, C. C. email: [redacted]

I have automatic monthly payments set up from my bank account. Due to a recent merger at my bank, I have new account and routing numbers for payments. I contacted the auto pay number at [redacted] to update my information. After providing the necessary details over the phone, I received confirmation that the information was updated, but it referenced an account ending in XXXX, which is not my Verizon account number. The representative mentioned I would receive a transaction confirmation by mail within 48 hours, but as of October 16, [redacted], I have not received it. I am seeking guidance on how to ensure that the correct bank account information is used for my upcoming Verizon payments.

I am frustrated with the poor service from Verizon Wireless. The charges are high, and the internet service is subpar. Despite paying my bill on time each month, the quality of service does not meet the premium prices. I feel like the company is taking advantage of its customers. I wish there was more accountability and better service provided.

I recently bought a new jet pack which has been very unreliable when it comes to providing internet service. Occasionally, it shows no service even though the internet is working fine, while other times it shows full bars but none of my devices can connect to it. The speed is incredibly slow. Our previous jet pack worked perfectly without these issues, making this situation very frustrating. I end up resorting to using the hotspot on my phone, even though it shouldn't be necessary. The connection frequently cuts off in the middle of using the internet, which is incredibly frustrating. When we visited the Verizon store in Sandusky on Sunday, the representative was unhelpful and rude, attributing the problems to the nearby tower. However, this issue needs to be addressed as we reside in Bellevue, Ohio, zip code [redacted]. I am losing patience with this device and am considering returning it for a full refund since it has not worked consistently since the day of purchase.

I've experienced two disconnections during phone chats. Now, I'm trying from my desktop. I've activated a new phone and wanted to transfer data from the old one. The store representative only activated the phone and suggested I buy the cloud for $10 per month to transfer the data. Shortly after, I received a text offering a free cloud service. When I started a chat for guidance, I got disconnected twice. I had almost all the information I needed in the second chat, but now I can't find a record of it in a text or email. I tried going online for directions, but I can't log into Verizon as it says the page is down.

Fifteen days ago, I bought a Google Pixel XL and another item from a local independent Verizon store. Dealing with a compressed cervical nerve flare-up affecting my memory, I made an unwise purchase. On October 17, I spoke with an online representative for my bill details and the phone cost. He advised me to swap my phone for a cheaper one by October 21. However, on October 18, I underwent a surgical procedure for my nerve, realizing it would cause more pain for a week. I couldn't drive for four days due to intensified pain. Despite trying to contact Verizon online over the weekend, I couldn't reach the right department due to high sales volume. After multiple failed attempts, I managed to chat with a representative via the Verizon app on Monday, but he seemed unsure of the process. Exhausted and in pain, I almost canceled my account until he promised to assist me. That day, I decided to take a break from it all.

I'm experiencing multiple issues with my Samsung Note 10+ 5G. Despite long hours with customer service, the hotspot isn't working, and various apps like Fox News and SiriusXM require multiple restarts to connect. Even in a 5G area like Los Angeles's Koreatown, the service failed. After being misled about billing for a MiFi hotspot, I'm frustrated. My previous ZTE phone worked flawlessly, making this upgrade disappointing. The 14-day return policy doesn't allow enough time to explore all the features thoroughly. I hope Verizon can exchange my Note 10+ 5G for a 4G version to resolve these issues. If not, I'll have to escalate my complaints to Consumer Affairs, BBB, Yelp, and other platforms. Please address my concerns promptly before my bill is due on Oct. 27th. I'm open to any consequences but seek a fair resolution. Thank you.