Verizon Wireless Customer Service Issues

This morning, I contacted Verizon to report our lost or stolen phone after returning home from camp. Despite my efforts, I've encountered unhelpful and rude behavior throughout the day. When I called the Augusta store and spoke to Mike, he was dismissive and sarcastic, claiming they no longer handle phone claims, which directly contradicted information from My Verizon customer service. Mike's tone was unprofessional as he gave me misleading information about submitting my claim at the store. Frustrated by this poor service and lack of support, I ended up at the library trying to complete the necessary forms. The whole experience has left me feeling beyond upset. I expected better treatment and assistance when trying to make a simple claim for a lost/stolen phone that I have coverage for. Dealing with Verizon has been disappointing, especially considering the lack of cooperation and clarity from their staff at the local store. Shirley A. from Gardiner, Maine

I have been repeatedly bothered by individuals wearing Verizon hats coming to my door trying to sell me something from your company. Our property clearly has a "no solicitation" sign, and I do not appreciate them knocking on my door, especially at 6 p.m. I wake up at 3 a.m., and this intrusion is unwelcome. Despite telling them twice to leave, they persist. If this continues, I will involve the police. Please remove my address, 68 Slade Street, in Pawtucket, Rhode Island, from your list and cease these bothersome visits.

I purchased an LG Stylo 4 (Verizon compatible, no SIM card) from Amazon. Upon attempting to activate it online, I received a confirmation for the order on 8/28, including an order number and location code. I checked the tracking information after a few days, which indicated that the order had been shipped, presumably the SIM card. However, I have not yet received the item. I am seeking assistance as I still have not received anything. Order Details: - Order Placed: 08/28/[redacted] - Order Number: [redacted] - Location Code: X473401 - S. Sadler - Contact: [redacted]

I need to update the credit card information for my account as my current payment method needs to be changed. Waiting on hold for a considerable amount of time without connecting to a customer service representative is frustrating. To improve customer service, additional help lines or technicians should be considered to reduce wait times. It would be beneficial if the company could expand its services to have a location closer to my town as driving an hour for assistance is inconvenient. Changing the payment method should be a straightforward request, and the ongoing difficulty in reaching support is becoming increasingly frustrating. This marks the second consecutive day of attempting to make this simple change, and it is important to acknowledge the value of customers' time.

Hello, I encountered an issue with my bill where it was mistakenly priced at $90 instead of $80. Fortunately, this was rectified after speaking with a representative. Initially, I had signed up for the middle Beyond Unlimited plan for $80 ($70 with auto pay) that included 720p HD streaming and Apple Music. However, after the correction was made, I noticed my plan details had shifted to a different plan with 480p streaming and no Apple Music. Communicating this problem has been challenging as I have mostly interacted with chat bots instead of speaking to a live representative. As a new customer who switched from ATT, this experience has been frustrating, and I am considering my options moving forward.

I recently added my husband to my account to buy him a new phone and iPad, and I also purchased myself a new phone since mine was outdated. I have been a loyal customer for 10 and a half years and noticed some charges on the Service Summary that I would like to discuss with a representative. I am experiencing frustration trying to log into my account, causing me much agitation. If I do not receive assistance within the next 30 minutes, I plan to seek help at the store where I made these purchases. Hope to resolve these issues soon. 9-16-19 1:10pm Maureen W.

Hello, I encountered a billing issue that has now been addressed. Originally, the plan was supposed to cost $** instead of $**. Due to recent changes in VZ plans, it was challenging to explain the specifics. After speaking with a representative yesterday, she reviewed the plan I initially signed up for and noted the error. The plan I selected was the middle beyond unlimited plan at $** or $** with auto pay, including ***p streaming HD and Apple music. She rectified the billing to $**. However, upon checking the plan details now, I am on a different plan without ***p streaming and no Apple music. It has been frustrating trying to communicate this issue as I am consistently directed to chat bots instead of being able to speak with someone over the phone. I recently switched to VZ from ATT as a new customer and this experience has been disappointing. I am contemplating exploring other options due to these ongoing challenges.

This is my first month with this account on my new iPhone 7. I paid $50, expecting to receive 16 gigs of data, only to realize I was given eight gigs. I just noticed this discrepancy while checking my account. Initially, I called because I hadn't realized Netflix was using my data instead of Wi-Fi to download episodes. I was planning to ask if I could have some additional data to cover me until the end of my billing cycle. However, upon reviewing my account, it seems I was only provided with eight gigs for $50. I distinctly recall choosing the $50 plan for 16 gigs, as it was a better deal compared to what was offered at the Verizon store when I connected my new iPhone to your network.

My account was closed on March 14, [redacted] by a Verizon representative at a store in Arizona. Even after multiple attempts to resolve the issue, I am still being charged $59.50 for the 8GB large plan and a one talk service line fee of $25 with a 15% business discount. On September 18, [redacted], I spent 5 frustrating hours speaking to 19 different customer service representatives without any resolution. Despite disputing the $92 bill for two charges of $89.92 billed after March 14, [redacted], I have been sent to collections. I was unable to speak with a supervisor throughout this ordeal. Verizon's lack of customer service and constant run-around is unacceptable. I refuse to give in to such treatment and demand that this matter be rectified promptly. My closed business is Trimm Elect, Inc., Account #[redacted]35-[redacted], Federal ID 86-[redacted]. I request a response from someone capable of removing the $92 charge and clearing me from collections. Sincerely, Cheryl-Ann Trimm.

Subject: Refund Request for Call Blocker (VIP Lifetime) License Dear Support Team, I purchased a Call Blocker (VIP Lifetime) license on September 13, [redacted], but unfortunately, the app did not work as expected for me. Due to my hearing impairment, my calls are forwarded to a captioned number, and the application did not display any calls after the forwarding setup. On September 14, [redacted], I promptly contacted the developer at [redacted] to request a refund of $14.99, but have not received a response thus far. The purchase was made through my Verizon Wireless account, and Google Play denied my refund request, advising me to reach out to the manufacturer directly. I kindly request your assistance in resolving this matter. I have attached a copy of my initial email for reference. Your prompt attention to this issue would be greatly appreciated. Thank you for your help. Best regards, Cathie F.

Subject: Frustration with Verizon Service Installation Dear Customer Service, I am writing to express my frustration with the service installation process with Verizon. My installation was scheduled for September 14, [redacted], but the technician was unable to proceed due to missing equipment in my apartment. Despite explaining the situation, I faced difficulties in scheduling the necessary "microduct team" appointment. After a confusing series of interactions with representatives, I was promised a call on Monday but never received one. When I contacted Verizon on September 16, a helpful representative suggested the "construction" team should be contacted to schedule the appointment. Unfortunately, more than 48 hours have passed, and I have yet to hear from anyone. To make matters worse, I keep receiving rescheduling texts despite the issue remaining unresolved. After multiple failed attempts to resolve the matter, I had to cancel my order on September 19 due to the continued lack of assistance. The customer service experience has been disappointing, leading me to reconsider my choice of provider. Sincerely, Maria Lopez

I contacted on September 9th to cancel my deceased sister's mobile phone line. I settled an overdue bill of $[redacted].10 with Verizon since I was unsure how to pay it previously. Following the call, I was assured the account would be closed. Despite this, I have now received a bill for the same amount once again. I requested clarification on any remaining balance during my previous call but did not receive a clear answer. The account in question belonged to my late sister, Joyce T., with phone number 1-[redacted]. Please address this promptly. Contact me at [redacted] S. Golfview Drive, Sun Lakes, AZ, [redacted], with any updates or important information. I provided all this information earlier on 9/7/19 when I was initially assured the account would be closed. I am perplexed by the continued bills after settling the outstanding amount. Your prompt attention to this matter is appreciated.

I did not receive the email you mentioned. My email is through CenturyTelephone company. Please call me at my landline number [redacted]. My cellphone, with the number [redacted], was stolen. I tried to report it online to suspend service on that number, but I didn't receive a confirmation number. When I tried to create an account online, they said my ID number didn't match, so the thief may have changed it. Please, suspend service on [redacted]. It was stolen on September 20 before 9pm at Walgreen's in Flushing, Michigan. Someone at the store mistakenly took it. My name is Rose Leach. If I don't answer my landline, please leave a message.

I have been a customer for over 20 years. We purchased two new phones in July, and I currently pay for six phones. We bought an iPhone 8 for my grandson and got insurance for the phones. Unfortunately, he dropped it from his backpack, breaking the front glass. When we tried to use the insurance, we were informed we needed to pay a $[redacted] deductible, which we were not expecting. I managed to get our whole county to switch to Verizon years ago, and we have always been happy with your service. I would appreciate it if someone could reach out to me at [redacted] to discuss this matter. It would be great if we could somehow be compensated for the $[redacted] deductible to help us get him a new phone. If nothing can be done, I may have to explore other options once our contracts are up. Currently, we have six phones under contract with you.

On August 6, [redacted], my spouse and I visited the Verizon Wireless store at [redacted] Majestic Palms Blvd. to inquire about transferring our service to another provider. We were advised to switch to the new carrier, which would automatically cancel our service with Verizon by the end of the billing cycle to avoid extra charges. After settling the balances of our two phones with the numbers ([redacted]) and ([redacted]) on August 22, [redacted], we joined Xfinity as our new service provider the following day for the two phones. As we mostly use our iPad ([redacted]) with our condo's Wi-Fi, we opted against adding internet service for it with Xfinity. Upon revisiting the Verizon store, we confirmed with the staff that our account was fully settled. Despite multiple payments made in the recent months, we have been receiving past due notifications since September 10, [redacted]. Whenever I try to log in to my account, my phone number is rejected. Despite efforts to reach customer service on 9/10, 9/12, and 9/18, I have not received satisfactory explanations for the charges. A representative named “Boris” promised to investigate the matter but never followed up as indicated. I kindly request to resolve the issue regarding the past due amounts, cease the notifications, and ensure we are not billed for any services we no longer utilize. Your prompt attention to this matter is appreciated. Regards, M. L. [redacted] Paestto Lane #[redacted] Fort Myers, FL [redacted]

I have been receiving multiple calls over the past few weeks from a number I believe has been compromised by scammers. The number calling me is the Verizon Geek Squad Remote line at [redacted]. When I pick up, an automated message claiming to be "Geek Squad Security" prompts me to press 1 to cancel a supposed $[redacted] pending charge for Geek Squad subscription renewal. I know this is suspicious as I recently renewed my Geek Squad tech support through Best Buy and have not authorized any additional charges. I have shared a recording of the call with a Geek Squad manager in Seattle who is looking into the matter. Could Verizon please assist in identifying the true source of these fraudulent calls? Your help in addressing this issue promptly would be greatly appreciated as many others may be affected by this scam. Thank you for your attention to this matter.

I had a negative experience with a Verizon sales representative named Kingston, who misled me regarding a trade-in for my ZTE Pro Max phone. Despite its good condition, they failed to honor the trade-in. The situation involved them taking the full phone price upfront but not following through with the trade-in agreement. Attempts to address this deception with customer service were met with defensive resistance. Even the store was unhelpful. I request contact within 24 hours for resolution, or I will consider legal action, involving the media to raise awareness and prevent others from falling victim to such fraud. - Ron Keller [redacted]

Last Thursday, I spoke with a customer service representative about transferring my phone number to Verizon Wireless and getting a new phone. They charged my card and assured me my new phone would be working in a few hours. However, it's been a week now, my card was charged early, and nothing has happened. Every day this week, I've been calling and waiting on hold for at least 5 to 6 minutes before someone picks up, only to transfer me to another department where nobody ever answers after at least 20 minutes of waiting. It's frustrating to deal with Verizon, which is supposed to be a major company, but currently feels like a small business with poor service. I need updates on my order and hope to hear back soon without being put on hold again.

My service was suspended despite being told by a representative that as long as I paid by the 30th, it wouldn't be interrupted. I rely on my phone for business and explained that I get paid on the last business day of the month. The representative assured me that as long as I promised to pay on the 30th, my service would not be suspended. It's crucial for me to have my phone activated and ensure the payment on the 30th is secure. I need to change my due date to the last day of the month if possible. I hope Verizon keeps their promise not to suspend my service on the 26th and credits my account accordingly. I reiterated the terms to the representative for clarity, and she confirmed my understanding. Phone number: [redacted].

I am disputing a $7 charge I received for a payment made through an operator on my bill. Due to issues with USPS mail delivery, we haven't been receiving our bills on time. To ensure we have no outstanding bills, I have been contacting all the agencies we are associated with. When I terminated our home phone service on September 9, [redacted], I was informed that there would be no further charges. However, when I called Verizon on 9/25 to double-check, I was told we owed $10 and paid it with my card. There was no mention of the additional $7 fee, which I would not have paid if I had received a bill as usual. I have been on hold for over 2 hours in the last two days without any resolution. This morning, after being transferred to 5 different representatives, the call got disconnected. At this point, I also want to cancel my myfi prepaid account.