Verizon Wireless Customer Service Issues

I am a Tracfone customer, and I lost the ability to make outgoing calls with my LGL164VL phone about two weeks ago. Although I can still receive calls and texts, whenever I try to call someone, I immediately receive a "let's check your device" message prompting me to power cycle the phone. Despite trying this numerous times, the issue persists. I have spent over 10 hours with Tracfone support, including all levels of specialists, but none have been able to determine the root cause. After conducting checks and a factory reset, they suggest contacting my carrier, which I believe is Tracfone. However, they are unable to reach you while I am on the line and refuse to keep a ticket open unless I am actively speaking with them, leading to repeated fruitless attempts to resolve the issue. Could you please shed some light on why my phone has suddenly stopped working on your service? Joe C. Tracfone Customer

My husband purchased an iPhone 8 for me, but instead, I received a used refurbished business phone. I was charged $[redacted] for a new phone, but only received $[redacted] back as compensation. This issue has been ongoing for 7 days now. Verizon was prompt to take the money but has been slow to address their mistake. We face problems every time we upgrade with them. I have been a loyal customer since [redacted], but this situation may prompt us to consider switching to another provider.

I recently relocated to Atlanta and need to arrange a phone plan for my unlocked Huawei Mate 10 Lite phone. I encountered issues with AT&T, as they were unable to provide internet access on my device after setting up a plan with them. I am considering switching to Verizon based on information I found online suggesting they support Huawei phones. Before visiting a store, I aim to confirm if Verizon can offer a plan with internet, text, and calls for my Huawei device. I prefer to keep my current phone rather than purchasing a new one. Thank you for your assistance!

I am researching Verizon's international cell phone plans for Canada and I reached out to Verizon multiple times but received conflicting information, leaving me confused. 1) Can you clarify this statement found on Verizon's unlimited plans? "If over 50% of your usage in a 60-day period is in Canada or Mexico, your services in those countries may be limited or removed." 2) I will be in Canada for 10 months. What cell phone plan do I need to use talk, text, and data without incurring high charges? 3) Can I use any of Verizon's unlimited plans in Canada exclusively for talk, text, and data to the US? 4) If unlimited plans are not suitable for my stay in Canada, what alternative plan should I consider? Thank you, M.

Hello Verizon Customer Service, My name is M. Robinson from Australia. During my recent trip to the US and Canada, I purchased a Verizon prepaid service for my iPhone 6 at the Kingston, WA store. My Verizon number is [redacted]. Upon returning to Australia, I discovered that my phone is locked by the technician at the Kingston store, preventing me from using my Australian SIM card. I still have the Verizon SIM for future use, but I need my phone unlocked. I believe it's unfair that my phone was locked without my consent. I am requesting Verizon to assist me in unlocking my iPhone 6. My IMEI number is [redacted][redacted]. Please respond to me via email at [redacted] or reach me at +61 [redacted]56. I tried contacting Verizon but was unable to speak to the right person before the call got disconnected. Your help is appreciated. Thank you.

I am dissatisfied with the outcome and the lack of a resolution in my favor. As a paying customer, I expect better service. I plan to switch carriers once my payback for the Free Phones is complete. I will return the items Assurion wants to charge me for, but I still have not received the prepaid envelope. Customer service needs significant improvement to prevent further issues. Please address these problems promptly. I value honesty and fairness in my transactions. My patience has worn thin. Please provide a functioning phone and ensure that Verizon and the insurance company are aligned on policies. Thank you.

I currently use a Verizon phone, but the account in question belongs to my boyfriend. I previously chatted with Keegan last week regarding a Verizon account that appeared on my credit report in collections. I noticed multiple accounts unrelated to Verizon were also opened using my identity. I am in the process of filing a police report and require the account number, dates of service, and any additional information you may have. Keegan mentioned someone from the fraud department would reach out, but I have not heard from them yet. I apologize for any inconvenience, but it is crucial that I obtain this information promptly to proceed with filing my report. Thank you.

I have been trying to convey that I do not owe any money. I canceled my service on 12/28/[redacted] and confirmed it with customer retention as well as customer service. The charges on my credit card show an end date of 12/28/[redacted]. Despite terminating my service, I was wrongly charged for January. I have already paid for each month of service when due. I have been pursued by a collections agency unjustly. I urge you to acknowledge your error and have the collection activities stopped. My attempts to resolve this over the phone with your customer service team have been unproductive, and I have now resorted to filing a complaint with the Oregon Dept. of Consumer Affairs after being abruptly disconnected during a call.

I went through a divorce around a year and a half ago from Raymond J Hall in Simms, MT. Despite calling the outlet store 5 times and leaving 3 messages with the main office over 4 months to request the removal of my email address, [redacted], linked to Raymond's account, I still received notifications in my email regarding his data usage recently. I am considering legal action against Verizon for their failure to resolve this issue leading to concerns of identity theft. I insist on swift correction of this situation to prevent further misuse of my email address.

I recently purchased a Samsung Galaxy S10+. When I visited the corporate store, I inquired about the Samsung Note 10+, but the staff seemed unaware of it. Despite this, I overheard them mentioning pre-orders starting in a month. As a loyal 14-year Verizon customer, I was disappointed that I wasn't informed about the new phone I wanted. I hope to make a one-time exchange for the Samsung Note 10+ as I feel left out hearing about it after making my recent purchase. After all these years with Verizon, I believe I should have the opportunity to switch. Thank you for considering my request.

To Whom It May Concern, I contacted the Verizon call center on June 24th to submit a FIOS disconnect order for June 25th due to switching to Spectrum internet. Although I was assigned disconnect number #[redacted] and assured by an elderly representative that it would proceed, I have been receiving billing calls and eBills for July and August. On August 28th, I made another call to resolve the issue and spoke to two representatives who acknowledged the disconnect order but were unsure why it had not been executed. Despite being transferred multiple times and waiting on hold for 26 minutes, the matter remained unresolved as I had to leave for work. I request an immediate resolution as I should not be billed for a service I cancelled due to the incomplete disconnect. Kindly inform me if there is a final bill up to June 25th, the cancellation date. Although my FIOS account number is [redacted][redacted] and phone number is [redacted], I address my concerns at 9 Serrell Avenue, Apt #1, Binghamton, NY [redacted]. I have been a long-time Verizon customer and am disappointed by the poor customer service encountered. Thank you for addressing this promptly. Sincerely, Michele E Clark

When you need to set up an international plan for multiple countries for a specific duration, it's crucial to speak with a representative to choose the right one. Contacting Verizon Wireless and informing the automated system about your international plan needs will trigger a text message from their digital assistant with a website link. This can lead to more texting and potentially complex questions. Waiting through multiple texts may eventually connect you to a live person who can assist you. It would be more convenient if you could reach a human representative immediately for such intricate requests.

My name is Andy V. My wife and I have been on a family plan with my daughter, Christie K., at [redacted] for years. Recently, we wanted our own plan and checked out new options at T-Mobile for seniors aged 55 and over. We were impressed with their offer of $90/month for 2 lines with a buy one, get one on Note+/Note, despite being new customers. We then went to the Wilsonville Or. Verizon store hoping for a similar deal. However, we faced issues upon arrival - they were out of stock, and the final price was more expensive than originally quoted. Even if we changed our long-standing numbers, we couldn't get the promised promotion. This experience highlighted the disparity between loyal and new customers, leading us to switch to T-Mobile due to Verizon's poor customer service. It's a shame that long-term loyalty didn't hold value at Verizon. This could be an interesting topic for a consumer article.

Today, we visited Verizon to transfer an account from my late father-in-law to my mother-in-law. We were informed that a new account must be opened since the previous plan is no longer available. We needed to activate the line ending in [redacted] on the account for a new device. However, we are currently unable to log in. Despite entering the correct information, it states it does not match their records. When attempting to register the account on My Verizon, it indicates we are already registered. It is essential that we access the account to activate the new device, but the situation is incredibly frustrating.

While enjoying our European cruise with my husband, we are unsure if we are incurring charges for unread text messages on our phones. Unfortunately, we have forgotten our password to verify this during our trip. We avoid opening any texts sent to us. Can the service provider block these messages for us until September 12? In the event of charges for texts and calls, we are considering switching carriers, as we have not been offered a simple blocking solution. I attempted to reach out through the international number today but was unsuccessful. We eagerly await a swift response. Thank you.

I am experiencing poor phone signal at my home in a remote location. The signal strength is consistently at 1X, making it difficult for calls to come through and for texts to send indoors. Although my Jetpack provides decent Wi-Fi, callers often complain about my voice breaking up during calls. I am currently looking into signal boosters to improve the situation as technicians have attempted to boost signals with no lasting solution. I am unsure about technical details like nearest towers and output to my address but just want a stable signal that works reliably. I have had past issues with my Verizon landline due to a fault in the line that they refused to fix, leading me to disconnect it. The ongoing signal problems are frustrating, and I hope to find a resolution without having to relocate.

I was on the phone for an extended period, mainly waiting on hold, trying to resolve an issue only to get disconnected. I previously spent nearly 2 hours addressing the same matter two weeks ago, thinking it was resolved, but it turns out it wasn't. Recently, I bought a [redacted] Lexus ES350 and was informed about a promotion for a Free-Trial in-car WiFi hotspot for 12 months or 4GB. Despite activating it, I received an unexpected bill for over $45. Contacting customer service led me to another department within Lexus, then to Verizon, where I was assured of a credit for this and the upcoming months as stipulated in the trial terms. Upon checking my account, not only was there no credit, but my bill had escalated to over $95, including the next month's charges. After spending over an hour on the phone again the next morning, I was unexpectedly disconnected.

I discovered an active online account linked to my email and personal information. Despite changing the password and security question, I am unable to access any billing, data, plan, or profile details. When trying to view account role assignments, a pop-up indicates that I am not authorized. Similarly, attempting to access Verizon Cloud for contact information results in the same "not authorized" message. It seems like someone else is using my email for their account and has restricted access to sensitive information. There seems to be a leased phone associated with this mystery account, further complicating matters. Despite not having a Verizon phone or account for over a year, I am faced with restricted access due to this unauthorized account linking to my long-standing email address.

I recently lost my old Motorola Droid Maxx 2 and replaced it with a Moto Z4 from Verizon. However, I've noticed that the call sound quality is worse compared to my old phone, with both incoming and outgoing calls sounding distant and muffled. I've also experienced the phone getting notably warm during limited use like using Google Maps, and the battery life is not meeting my expectations. I've been informed about the restocking fee to change models, but I'm unsure if the phone is malfunctioning, specifically regarding call quality. I'd like to explore the possibility of switching to a different phone without a fee or replacing this Moto Z4 with another one if it's likely to have better call quality and avoid overheating issues.

I have noticed unusual activity in my Samsung 10 phone and account. I am requesting assistance in obtaining the phone number, name, IP address, and IMEI of the individual creating maps and leaving a trace of their actions on my device. It's important to keep this information confidential for my safety and privacy. Thank you.