Venmo Customer Service Issues

I am reaching out regarding my Venmo Credit Card ending in xxx2123. In the past two months, I have noticed unusually high balances compared to the transactions I have made. I am concerned that unauthorized charges might be affecting my account. Last month, I contacted support, but I only received a general response stating that the total balance reflected the charges. However, I still have not received a detailed breakdown of the transactions. Could you please provide me with a comprehensive list of charges for both April and May [redacted] as they appear on your records? Thank you. - K.R. Walsh

Hello, I'm Joshua. My account got locked due to unauthorized transactions. I disputed them immediately. I recently got a new phone but can't use it right now as it's off temporarily. I'm worried because I lost my job, and with a 6-month-old child after the recent passing of their mother, I'm a single father. We are struggling to eat, and though the baby is fed, I haven't eaten in 7 days. I don't have a traditional bank account, just a cash out card linked to Venmo. I can't access my funds to provide for my family's needs, including gas money to return to work, do laundry, and buy essentials like diapers and clothes. Any help is greatly appreciated. Additionally, my grandmother had a stroke and is in the hospital. Thank you for your consideration.

I need help resolving an issue with my online account. I have spent hours making phone calls to prove that the activity was not me. I am currently at home as I had to deal with this problem. My child needs me, and my account still hasn't been updated to transfer funds to my Cash App card. I believe my account has been wrongly accused of activity I didn't do. I worked hard for my money, and I am struggling to deal with this situation without the financial means to hire a lawyer.

I apologize for the inconvenience, but I am quite desperate about this matter. My account has been blocked for over a week. Despite speaking with over 10 representatives by phone and explaining the issue, they directed me to contact you via email. I followed the instructions, detailed the problem with accessing my account, but received the same response stating that my account is unfrozen - which is not the case. I provided my email, phone number, password, and screenshots showing the issue, but I have not been able to regain access to my account with the $[redacted] needed urgently. It would be greatly appreciated if you could provide more effective assistance, such as giving me access to the department that can help me recover my account and funds. I have already provided all necessary information and passed identity verification, yet I am still unable to access my funds. Your prompt assistance would be greatly appreciated.

A company is persistently attempting to charge me against my wishes. Despite my attempts to address this, they continue to do so. As a result, I am compelled to withdraw funds from Venmo, hindering my ability to use the service since this company repeatedly tries to charge my card. I am seeking a solution that would allow me to deposit money into Venmo, deactivate the card when not in use, reactivate it for transactions, and then disable it again afterward. Is this a feasible approach to prevent unauthorized charges?

I recently received an email notification about receiving money from a family member on Venmo. When I clicked on the link provided to claim the funds, I was prompted to create a business account as I already had a personal Venmo account. Even after creating the business account, I have not received the payment despite it being crucial for a purchase I was about to make. It has been 12 hours, and none of the links seem to be working to allow me to access the funds. I was in the process of buying a vehicle when this issue occurred, and I lost out on the deal due to the app's inefficiency. This has been my second negative experience with Venmo, and I am extremely disappointed with the service. I would like my accounts to be closed, and the funds refunded to my family member so we can explore alternative transfer methods. I have lost faith in using Venmo and will not be recommending it in the future.

I had my phone stolen about a year or two ago, and unfortunately, I lost access to my email address, phone number, and password. A friend mistakenly sent money to the wrong Venmo account named Denise-malachowski-1, and I am trying to recover it. I am an honest person, but due to my lost information, I am unsure how to access this particular account. Any guidance on how to resolve this issue would be greatly appreciated.

I forgot my Venmo password and reset it through email, but I can't log in now. I'm asked to verify my identity with an old phone number I no longer have. I'm stuck at this step and can't access my profile to update my information or add my new number. Even though I updated my password successfully, I am unable to confirm my identity with the old inactive phone number. How can I resolve this? Thank you for your assistance.

I used Venmo to pay for water ski bindings on the ski-it-again website. The item I received was not in the like-new condition as advertised. It had been modified and is unsafe to use. I have reached out to the seller to try to resolve the issue by either receiving a refund or having the bindings replaced, but they are not cooperating. The item was misrepresented, as it was not disclosed that it had been cut and modified, despite being described as like-new. I have the original ad, pictures of the item received, and our correspondence. What actions can be taken against this seller for their deceitful behavior? Is there a way to prevent them from using Venmo in the future, or any other recourse available?

Hello, I am in distress as I have misplaced my phone and can no longer recall the email I used for my Venmo account. After thinking I remembered my password, I updated it using my phone number, but now I am encountering authentication errors. Venmo is crucial to me as a professional cleaner, expecting deposits totaling $70 and $[redacted]. I have tried resetting my password and provided a list of potential emails that could be associated with my account: - [redacted] - [redacted] - [redacted] - [redacted] My phone number is [redacted]. Your guidance is greatly appreciated. Thank you, Erin M.

Memos requested me to confirm my weight density, which I can do easily. I am ready to provide a photo of my ID, showing both the front and back, as requested. However, I encountered an issue when asked to submit a recent bank statement for a bank account that I do not have. The funds are held in a life insurance policy account with MetLife. I am willing to demonstrate that the account had $[redacted], of which I withdrew $[redacted] and now intend to transfer $[redacted].

I'm unsure what caused the issue. It might be because I attempted to withdraw more money than allowed in a 24-hour period or perhaps I made too many transactions in one day. Also, there seems to be an additional charge on my account that I have already reported. Furthermore, I need to update my phone number and ensure there are no problems with signing in on multiple devices.

Hello ADRIANA, Your request (#[redacted]7) has been recently updated. To provide additional comments, please respond to this email. We have noticed a credit concern on your account with a total amount of $[redacted]. Your account status reflects that of a non-business user, resulting in you exceeding your limit. To rectify this, it is crucial to increase your limit so the outstanding funds can be settled. To convert your account into a business account, please contact the primary payer of your account to send an additional payment of $[redacted] to your Venmo account to raise your limit. Once completed, your account will be credited with a total of $[redacted] and receive a complimentary $50 bonus from the Venmo user admin.

Subject: Regarding Credit Concern on Your Account Dear Adriana, We have noticed a credit concern with your account, showing a balance of $[redacted]. This exceeds your current limit, indicating that your account may not be set up as a business account. To rectify this, it's crucial to take action and increase your limit to cover the outstanding balance. To upgrade your account to a business status, kindly reach out to the primary account holder to make an additional payment of $[redacted]. This will help enhance your account limit. Once this payment is received, your account will be credited with $[redacted], including a bonus of $50 from Venmo user admin. Thank you, Venmo Team

I have been attempting to contact Venmo support for several days now regarding my frozen account. For nearly two weeks, my funds have been inaccessible, and this situation is significantly impacting my ability to cover my bills as I live paycheck to paycheck. Unfortunately, I am unable to access my account and have not received any communication from Venmo. Despite submitting all the required documents, I am still unable to retrieve my money. The lack of communication channels, such as a phone number, makes it challenging to resolve this issue. Using a different email could potentially complicate matters further. I desperately need to regain access to my funds and would appreciate speaking with someone other than a supervisor or manager. Any assistance in this matter would be greatly appreciated.

I recently received a monetary gift from a relative for my birthday to cover my phone bill and avoid suspension of my line. Unfortunately, Venmo unexpectedly froze my account without any valid reason. As a result, I am now facing late fees and have missed crucial phone interviews and appointments. This has not only led to additional charges but could potentially escalate to legal action. I am deeply concerned about the consequences. I would like to know how Venmo plans to make up for this significant mistake.

Hi there, I recently noticed unauthorized charges on my Venmo account. When my card was declined, I realized there were several transactions I did not authorize. I need to dispute the charges listed below and expect a prompt refund, since I did not make these transactions: - Venmo account repayment - $60.63 on Aug 3 - Spokeo - $29.95 on Jul 31 - Venmo account repayment - $40.46 on Jul 27 - Venmo account repayment - $8.81 on Jul 26 - Venmo account repayment - $19.37 on Jul 25 - Venmo account repayment - $69.45 on Jul 25 - Spokeo - $0.95 on Jul 23 - Venmo account repayment - $62.46 on Jul 7 - Venmo account repayment - $29.03 on Jul 7 - PBC Elk Grove - $4.60 on Jul 1 - ATM Withdrawal $[redacted].50 on Jun 30 - Venmo account repayment - $10.85 on Jun 4 - Venmo account repayment - $9.81 on Jun 4 - Venmo account repayment - $9.15 on Jun 4 - Venmo account repayment - $5.21 on Jun 4 - Venmo account repayment - $5.04 on Jan 26 - Venmo account repayment - $9.96 on Jan 26 I have not authorized any of these transactions, do not have any subscriptions listed, and have always had control of my debit card. I urgently need your assistance to resolve this matter promptly. Thank you for your swift action.

I suspect that a Venmo account was created with my information under Debra L. Nordstrom by my daughter, Debra L. Person, and her friends. They accessed it from Jan [redacted] to July [redacted], along with other accounts, depleting my checking account through my debit card. I am eager to recover my funds from Venmo. I have filed a criminal report, and the Iron River prosecutor is working on the case. My sister, Janet Kinnunen, is assisting me in identifying the payment apps they used. Being 71 years old, I am not very tech-savvy. Thank you for your help.

I have been receiving frequent calls and emails from Venmo regarding someone trying to create an account with my number. Initially, I was assured by someone that it was not Venmo and not to be concerned. However, the calls and emails have become more frequent. I receive multiple calls in quick succession from a specific number and also receive verification codes from Venmo via text. I want to confirm if these emails and calls are genuinely from Venmo and if this situation requires my attention. Thank you.

I transferred two payments from my external Bitcoin wallet to my Venmo BTC crypto, totaling over $[redacted] and $66, but I never received them. Venmo confirmed the correct address and the Blockchain shows the transactions as confirmed. However, after a month, no one from Venmo, including supervisors or technicians, has been able to assist me. The external wallet I used for the transfer also mentioned they can't help as the transactions have already been confirmed. I'm at a loss for what to do next.