United Airlines Customer Service Issues

Our guest, Brendan Bena, an American citizen, has had his checked baggage left at Mumbai (BOM) airport. He is currently in Hyderabad and requires the luggage to be delivered there before 20th December as he will be leaving for Germany the following day. I am Manish Shrivastava, the host in Hyderabad. Please contact me at [redacted] for further assistance.

I am currently in Copenhagen and our ticket got changed incorrectly. While trying to resolve the issue, we were left on hold and the gate was about to close in 5 minutes, causing us a lot of stress especially with 4 children. We experienced a chain of problems starting from booking online, then calling for assistance which led to delayed ticket changes and errors in our names. This resulted in a rush through the airport on the day of departure to rectify the situation. The confusion and panic could have been avoided if the names were corrected properly and if the customer service response time was quicker. The whole experience has been distressing and has left us anxious about our return trip on December 28th. These issues need to be addressed to prevent future mishaps.

Dear United, I am inquiring about the possibility of utilizing the unaccompanied minor procedure for a 16-year-old passenger. My nephew will be traveling with United soon, and our family would appreciate having assistance at Newark Airport for his flight to Detroit. While I understand that this service is typically offered for children under 14, I am wondering if it would be possible to arrange it by paying an additional fee. Thank you for your attention to this matter. Sincerely, Cecilia Miozzi

My daughter is flying today, 12/19/19, to meet our entire family in Denver for Christmas. She usually flies with a service dog on American Airlines, but this time she had to book a direct flight with United. She submitted the necessary paperwork around 10 days ago, but only found out this morning when she called United that her submission was denied due to an incorrect number on her provider's license. She is scheduled to fly tonight and urgently needs her service dog by her side. This is causing stress as she has flown with her dog on American Airlines for many years without any problems. I hope someone can assist us with this issue. Thank you, Deborah G.

My email was reset, which caused me to lose all my emails, even those in the trash folder. I am missing the confirmation email and important flight details for my trip on December 23rd, [redacted]. The flight was booked for my husband, C. Louk, and myself, B. Mullins, departing from Sarasota, FL around 6 pm to Albany, New York, landing around 11 pm. The return trip was scheduled for January 1st, back to Sarasota, FL. The original confirmation email was sent to [redacted]

I am unable to access my email as I lost my phone and can't make calls. I need to change my reservation to return home early. Can you provide me with my confirmation code and information on changing my flight? Thank you. Name: Ji Hyun Lee DOB: November 23, [redacted] Route: Seattle to London, Madrid to Seattle Request: Seeking to change Madrid flight on January 7, [redacted], to the earliest available. Thank you.

I am disappointed with the ongoing influx of emails from you without addressing my concern. I have previously responded regarding the mileage discrepancy on my Continental Airlines account prior to its merger with United Airlines. Over one hundred thousand miles are yet to be credited to my OnePass account WV107575. I kindly request that you escalate this matter with the relevant team and provide a final resolution. Please refrain from sending daily emails without a resolution.

Subject: Review of 12/15/[redacted] Travel from San Jose to Cincinnati I had an awful experience during my recent trip due to a plane mechanical issue. This resulted in a missed connection, leading to unexpected expenses for overnight stay, pet boarding, and daycare. I am requesting a supervisor to reach out to me via email to discuss this matter promptly.

To whom it may concern, My boyfriend and I had a connecting flight from Chicago (ORD) to Moscow (DME) with a layover in Frankfurt (FRA) on December 20th. Our flight numbers were UA944 and LH1444. Upon receiving our baggage, we discovered that it was irreparably damaged, which we find completely unacceptable. We are seeking compensation for this issue and hope to be contacted regarding this matter. Sincerely, Charles S. and Svetlana S.

Hello, I am writing to express my disappointment with the boarding process on my recent flight. The gate was delayed by 30 minutes due to another passenger's connecting flight, causing inconvenience for me and my boyfriend as we will now miss our pre-arranged transportation upon arrival in a foreign country. This private ride cost us over $[redacted]. We purposely chose a flight with a 3-hour layover to avoid such issues. I would appreciate a credit or some form of compensation to rectify this situation. Thank you, Extremely disappointed

During my recent trip from Grand Rapids, Michigan to Abuja, Nigeria with connecting flights through Chicago, Illinois and Frankfurt, Germany, I encountered a delay with my flight UA [redacted] to Chicago. As a result, I missed my connecting flight LH [redacted] to Frankfurt. I approached the United Airlines Customer Service desk for assistance. They offered an alternative Lufthansa flight departing at 10:00pm EST but ended up rerouting me through Air France to return to Nigeria. Despite confirming with a Customer Service representative that my luggage was checked through to Nigeria, it did not arrive with me. Upon contacting Air France multiple times, they have yet to locate my missing bag. I am urgently seeking resolution regarding my lost luggage matter.

I had an unfortunate experience at the check-in desk. The staff didn't inform me about the carry-on bag policy, resulting in unexpected charges when boarding. Despite available space in the overhead compartments, I was charged $65 per bag unnecessarily. Additionally, I requested to be seated with my family, but was told it wasn't possible due to a full flight. However, the same staff member later accommodated another family's seating request. I have photographic evidence of the empty compartments to support my claim.

I bought a flight from Wichita, Kansas to Denver, Colorado with United for December 27th, but there was a mistake, and it's booked for January 27th. I'm in Kansas now and need to leave tomorrow. Any help is appreciated.

My son and his new wife faced a significant 14.5-hour delay departing from Newark EWR on Dec 26th on UA149 due to mechanical problems with the GPS system. The flight eventually took off on Friday, Dec 27th, after a total delay of 14 hours and 21 minutes. This delay greatly impacted their plans, especially since it was her first visit back to her family in Brazil in 4 years. Their 6-day visit had to be cut short to just 4 days, disappointing them and their extended family who couldn't join due to work obligations. I kindly ask United to consider providing my son and his wife with 2 round-trip business or first-class tickets to Brazil within the next 2 years as compensation for the stress and disruption caused by the delays.

We will be flying first class to Mexico in a couple of weeks. I know the baggage policy allows for 2 bags up to 70 lbs each. However, one of our bags is a golf bag. It seems there are limitations on what can be packed in a golf bag. Our golf bag is only 50 lbs, so I am curious if it's possible to include additional items since I am within the 70 lb allowance per bag, instead of strictly following the one pair of shoes rule for golf bags.

My flight from Newark to Houston (Flight UA2037) is delayed, now arriving at 9:55 am, causing me to miss my connecting flight to Honduras (Flight UA1540 departing at 9:35 am). The next flight to TGU Honduras isn't for another 24 hours, leaving me stranded for a total of 27 hours. This situation will make me miss seeing my father during the New Year's holiday, which we planned to spend together. I am feeling very upset. Please, can you delay the Houston to TGU Honduras flight by one hour to help avoid such a situation? My phone number is [redacted].

Dear United Airlines, I have a suggestion for an additional service you can offer to certain passengers. With 50 years of travel experience to 30 countries and previous airline employment, I believe this idea targets a specific market niche. This service can be easily implemented at no cost, just by sending a few emails to employees. It requires minimal time and has negligible liability and risk. I propose a fee of $5 to $10 per person. In exchange for this idea, I am interested in negotiating for airline tickets. If you find this intriguing, please reach out to further discuss. Thank you, Andy S. [redacted] [redacted]

On December 28, I flew from San Francisco to Maui on Flight #[redacted] heading to OGG Maui. Throughout the journey, all passengers, including my husband and I who were in the front of economy, felt extremely cold. Many of us had to use multiple blankets as the back of the plane was also freezing, even the flight attendants wore coats. The low temperatures seemed to have caused me to catch the flu the next morning. It was uncomfortable being cold for the entire 5-hour flight and we suspect there might have been an issue with the temperature regulation on the plane. Additionally, the plane was not clean, especially the bathrooms. We are traveling back on the 2:00 flight from OGG Maui to San Francisco on January 2, hoping the temperature issue will be resolved by then. My name is Jane Dickson and my husband is J. Douglas Dickson. You can reach me at [redacted]

United Airlines Confirmation #: M7FXJH Booking ID: TQ7C9C I am an 87-year-old woman with limited mobility who requires wheelchair assistance when traveling through airports. Despite confirming my request for wheelchair assistance both online and over the phone, I was not provided with the necessary help during my recent trip from Pittsburgh to Richmond via Washington DC. This resulted in a missed connecting flight and added unnecessary stress and exhaustion to my journey. I am scheduled to return to Pittsburgh from Richmond tomorrow, January 4th, on flight UA4871 at 11 am. I am requesting assistance to ensure that I am met with a wheelchair for my departure from Richmond and during my layover in Washington to connect to flight UA6191. It is essential for me to receive the support I need when traveling, and I would appreciate any information on how to guarantee wheelchair assistance in the future.

I am requesting a refund for a rental car. Our original reservation was for a flight from SFO to Chattanooga, TN, via Chicago on 12/25 departing at 1:55 pm. However, due to an electrical issue with the plane heading to Chicago, our flight was delayed, causing us to miss our connecting flight to Chattanooga. After a lengthy call with United, we were rerouted on a red-eye flight to Atlanta and had to rent a car to drive to Chattanooga. This unexpected expense totaled $[redacted].81. We are kindly asking for a refund of this amount as it was not an expense we had planned for. The disruption in our travel plans resulted in sleep loss, as we had to endure a red-eye flight followed by a long drive on minimal rest. I have attached the receipt from Hertz and a copy of the credit card charge for your reference. Our reservation number is M4DQJW, and there should be detailed notes regarding the changes made to our reservation. The manager who assisted us with the new booking suggested that we reach out to request a refund due to the inconvenience experienced. Thank you.