Ubisoft Customer Service Issues

I have been experiencing a bug for over six and a half years, and I am eager for it to be resolved. Despite assurances from your team that it would be fixed, it persists. I have spent countless hours staring at my screen as the loading process continues without success, continuously stuck on the squad creation screen. I have attempted various solutions, including using VPNs and adjusting my NAT type, but nothing has worked. I kindly request that you address this issue with the loading screen in the game so that I can enjoy playing and support your team financially. Thank you for your attention to this matter.

I turned on my console and launched Rainbow Six Siege, only to be greeted with a three-hour abandoned sanction. This is the first time I've played today, and I haven't left any games abruptly to warrant such a penalty. It seems like a recurring glitch in the system, but this time the sanction is particularly severe, as I'm receiving 50% fewer points during gameplay. I would like to address this issue promptly and have the sanction lifted, as it feels unjust and unwarranted.

I linked my Xbox account to my PC account for Rainbow 6 Siege. Now, whenever I try to launch R6 through Steam, it prompts me with a message stating that it will bind the products to my email account linked with Xbox. After clicking continue, an error occurs, saying there was an issue authenticating the ownership. The game recognizes my Xbox account at level [redacted] with 95% of operators unlocked and purchased. I've accumulated a lot by playing for hundreds of hours and just want to merge it smoothly to my PC account without any repurchasing hassle.

Hello Ubisoft, I am having trouble with the two-step verification on my account. My old email address is [redacted], so I no longer have access to my game account. I have opened three cases already, but they were all closed without any assistance. Please help me change my email address so I can play my games. You can reach me at [redacted]

Hello, I am unable to play on my old Rainbow Six account due to one wrong letter in the email address associated with my Ubisoft account. The email address currently listed is [redacted], but the correct email should be [redacted] I believe I made this error over six years ago when I was younger. I can still access the account on PlayStation, but not on my PC. I would like to request a correction of the email address from [redacted] to [redacted] To verify my identity, my phone number is linked to the account, and the account name is Luca82V under my name, Luca Valcke. The PlayStation account is also connected to the same Ubisoft account with the incorrect email address.

I am able to log into ubisoft.com without any issues. I enjoy playing the online browser game Settlers by Ubisoft. However, I am unable to log into the game using the same credentials as my Ubisoft account. When I try to log in, I am prompted to register again. Despite having invested a significant amount of money in the game over the past seven years, I have been unable to access my account due to a previous illness. After contacting support, I was directed back and forth between Ubisoft and Settlers support teams without a resolution. I kindly ask for your assistance in working with Settlers support to restore my account and address this ongoing issue. My username on both platforms is "KingOfBRF" and it has been nearly a year since I have been able to play. I hope that we can work together to resolve this matter promptly.

I am able to log in to the Ubisoft website without any issues. However, when trying to access the Settlers online browser game, I encounter login problems despite using the same credentials. Upon clicking login, I am prompted to register again. I have invested a significant amount in the game over the years. After a period of illness prevented me from playing, I reached out for assistance. Despite being redirected between Ubisoft and Settlers support teams, the issue remains unresolved. My in-game items have depleted, but my account remains intact. I seek assistance from both support teams to revive my account and allow me to resume playing. My username across both platforms is "KingOfBRF." It has been almost a year since I was last able to access the game. I urge both Ubisoft and Settlers support to collaborate and assist me in resolving this matter promptly.

I have submitted six tickets to Ubisoft over the past two days, but unfortunately, I have not received a response or a contact number to reach out to for assistance. When I called a provided number, I was informed that the office in Weybridge does not have the necessary equipment to assist customers. My issue revolves around cross progression as I linked my PlayStation 4 account with my PC account and as a result, I have lost valuable in-game items. I have invested a significant amount of money and time into my 5-year-old account, which includes rare items such as Black Ice skins, elite skins, old esports bundles, and event rewards like those from the Outbreak event. My main request is to recover these lost items. I appreciate your attention to this matter. Thank you for your time. -Luka L.

To the concerned party, I am extremely frustrated by the sudden and unjust suspension of my Ubisoft Connect account. As far as I know, I have not engaged in any illegal activities or actions that would justify my account being suspended. I simply want to regain access to my account so that I can enjoy the games I have purchased. The reason given for the suspension was "repeated login failures," which I believe is unjust as I always log in automatically when playing my games. I have been playing Ghost Recon Breakpoint daily since I bought it, and whenever I log out, I receive an "inactive" notification, which I cannot prevent as it appears automatically. As a loyal customer of Ubisoft and a fan of their games, I ask that my issue be resolved promptly. Thank you, Nico

I require assistance with fixing my copies of "Might and Magic 7" and "Might and Magic 7: Trial by Fire" on Steam. I made the purchase on December 28th, but due to my son logging into his account, the games got linked to his account. Even though Ubisoft has removed the games from his account, I am still unable to access and play them. I have reached out to Ubisoft multiple times for support, but unfortunately, I have not received any response yet. Whenever I try to launch the games on Steam, an error occurs, prompting me to contact Ubisoft.

Good morning, I apologize for the inconvenience. With the arrival of the new season of Tom Clancy's Rainbow Six Siege and the introduction of cross-platform progression, I have encountered an issue that is preventing me from playing on my account. When I try to open the game from my current platform (PC), I receive a permanent ban for DDOS. This may have occurred because my Ubisoft account with email [redacted] and username LooIsBack was linked to a PSN account with a permanent ban over two years ago. I would like to inquire if it is possible to find a solution, as I do not believe it is fair to have a permanent ban carry over to another platform years after the initial incident. Thank you in advance and I look forward to your response.

Hello, I am reaching out to seek guidance on a temporary sanction issue. My game frequently disconnects during ranked matches, causing my PC's internet to crash. Despite following the troubleshooting steps provided on the website, the problem persists. Strangely, only the game "Siege" disrupts my PC's internet, not any other game. I am uncertain if it's due to the game servers causing this or potentially being a target of a DDos attack. I am eager to know the necessary steps to address and potentially lift these sanctions. I can offer proof of the crashes if required. Experiencing this for three consecutive days has resulted in a significant drop in my rank and receiving an unwarranted 24-hour ban, adding to my frustration. My email associated with the account is [redacted], and my IGN/Ubisoft account name is Caliber999 on PC. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Johnny

Dear Ubisoft Support Team, I am reaching out to seek help with a compromised Ubisoft account. The account, linked to the email [redacted] for 14 years, shows signs of unauthorized access with changes made to the associated email address. I have concrete proof of ownership tied to the long-term use of [redacted] and other account-related details. Despite previous unsuccessful attempts via chat, I have attached the requested documents for your review. Recognizing the significance of account security, I regret any inconvenience caused and sincerely request your aid in restoring access and reverting the email to [redacted] Thank you for your prompt attention to this matter. I await your response eagerly. Best regards, Mordrake19

I am appealing the permanent ban on my Rainbow Six Siege account. I was supposedly banned for "Toxicity", yet I do not recall any specific event that warranted such a severe punishment. I recognize the importance of adhering to the code of conduct, which I may have failed to do on one occasion. I have since reviewed the guidelines and sincerely apologize for my past behavior. I kindly request your reconsideration in lifting the ban as I have been an avid player since the game's inception and genuinely enjoy the experience. Despite being informed by Ubisoft customer support that nothing can be done, I am puzzled by the discrepancy between my suspension notice and the permanent ban status. I suspect I may have been wrongly accused by another player, as my only prior issue was due to a match disruption caused by an opponent's actions.

My Ubisoft account seems to be broken. I purchased R6 Siege on PC after playing on console for years. I have proof of my activity. When trying to relink my account, I receive an error saying that another account is already linked, which is not true. The last time I played R6 Siege on PS4, my Ubisoft account appeared to have been hacked via my WIFI's IP Address. When using different networks, my account worked normally. In summary, I have bought the game for multiple platforms, year passes, in-game cosmetics, operators, etc. I would like to have everything restored. My PS4 account name is NxusPhantom, I was around level [redacted]-[redacted], owned all operators, recently bought the new year pass, and purchased multiple in-game cosmetics like elite skins. I have invested a lot of time and money into this game, and it's devastating to lose everything I had.

I recently checked my email linked to my Ubisoft account, St_Wizzy, at [redacted], and received a notification stating that I have been permanently banned from Rainbow Six Siege for cheating. Initially, I thought it was a mistake until I confirmed it in the game where my rank was reset. I have been attempting to reach out to Ubisoft's support team via live chat to address this issue promptly. This account holds sentimental value as I have invested a significant amount of money and [redacted] hours into it. Furthermore, it is connected to my Xbox account, Dingo8MyAcid636, which I have also dedicated numerous hours and money to for cross-progression. I want to emphasize that I have not engaged in any form of cheating, voice or text chat misconduct, and any unintentional rank abandonment was due to technical difficulties. I am eager to resolve this matter with Ubisoft support at the earliest opportunity.

I recently checked my email connected to my Ubisoft account (St_Wizzy) at [redacted] and received notification that I have been permanently banned for cheating in Rainbow Six Siege. Initially, I thought it was a hoax, but upon launching the game, I found out that I am indeed banned and my rank has been reset. I am perplexed about the ban as I believe I have not violated any rules. I have been attempting to reach out to Ubisoft support through their live chat to resolve this issue promptly. This is crucial to me as I have invested significant time ([redacted] hours) and money into this account. Additionally, the account is linked to my Xbox profile (Dingo8MyAcid636), which I was hoping to connect for cross-progression. I want to rectify this misunderstanding with Ubisoft as soon as possible.

I recently regained access to my account after being locked out for a few days. Upon logging in, I discovered that my account had been permanently banned due to alleged cheating activities. I believe my account was compromised as I received emails to a Ubisoft support email regarding the ban, which I can provide as proof. I am seeking assistance to appeal the ban as I have been a loyal Ubisoft customer for several years. Being banned from a game I deeply enjoy because of a situation caused by a hacker gaining access to my email and game accounts, including my Epic Games account, feels unjust. I am eager to discuss this matter further and explore potential solutions to resolve the issue promptly.

Hello, I have reached out multiple times via email seeking assistance but have not received any response. I am attempting to link my PlayStation account, where I have all my cosmetics and unlocks, to my PC account for a seamless experience between platforms. I purchased Rainbow Six Siege on PC under a different Ubisoft account, causing issues when trying to connect my console account. I encounter an error message indicating my game license cannot be validated. I am willing to provide proof of ownership, including screenshots of both accounts and gameplay, in hopes of resolving this matter swiftly. Here is the relevant account information: PlayStation Account: - Gamer-tag: EllipticPlot252 - Ubisoft Account Name: SpecularCake - Email: [redacted] PC Account: - Gamer-tag: tetor__ - Ubisoft Account Name: tetor__ - Email: [redacted] I will include images from my PlayStation account to aid in the resolution. I am eager to resolve this as I cannot afford to repurchase the game and would hate to lose my progress.

Hello, Last week, my account was hacked, leading to a temporary ban on my Rainbow Six Siege account due to suspicious activities by the hacker. I have submitted a detailed explanation, hoping there is a way to verify the situation using IPs. I admit that account security is crucial and take responsibility, despite not being the one involved in the misconduct. I am aware of the challenges posed by cheaters in the game and want to extend my apologies to the R6 community. However, upon requesting the account reinstatement, it was permanently banned. I find this sudden escalation confusing, especially since I have not accessed the account for a week now. I seek clarification on this matter and hope to regain access to my Rainbow Six account in the future. Thank you for your assistance, A loyal fan!