Ubisoft Customer Service Issues

Yesterday, I played four ranked games and didn't receive any MMR. It showed me being deranked to copper five, even though I'm currently in gold. I restarted the game, but it didn't help. After a few hours break, when I logged back in, it was working fine, but my MMR from the games was still missing. I was hoping to receive the MMR I earned but didn't get.

Dear Ubisoft team, I am encountering an issue with Assassin's Creed Valhalla on my ps4. Despite my efforts, I am unable to progress beyond the prologue due to a message indicating that the game is not fully installed. I have attempted various troubleshooting steps such as reinstalling from the disc, restructuring the data, restarting my ps4, and lightly tapping my console. Regrettably, none of these actions have resolved the problem. Upon seeking assistance at the store of purchase, I was advised to reach out to Ubisoft, as the game was bought new. Would it be feasible to access a downloadable version to potentially resolve this issue and enjoy the game this afternoon? Thank you for your anticipated support and attention to this matter. Sincerely, Alex

Today, while playing Watch Dogs Legion on my PS4, I encountered a bug during the "Into the Void" mission. After disabling both the left and right hemispheres, I unfortunately died when the security forces arrived. Now, in the "Disable the Right Hemisphere" objective, the game indicates that I cannot progress without disabling the security system, but the option doesn't appear, leaving me unable to unlock it. I'm unsure how to address this bug or glitch. Any guidance on resolving this issue would be highly appreciated. Thank you.

I came across an issue on your official website. While attempting to purchase a game from Ubisoft Connect app last weekend, the automated support mistakenly flagged my payment as fraudulent. I received an email stating the purchase didn't go through, and I wouldn't be charged. However, my credit card was still charged, and my uPoints were used, but I didn't receive the game. I urgently need someone to investigate this as I cannot afford to lose that amount of money or pay twice for the same purchase. I have a validated payment proof from FNB Bank in South Africa to show the payment was made to you, and my account details confirm the game is not in my possession. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Gary.

I requested a refund for a game that was unplayable on my high-end PC. It ran poorly due to Ubisoft's poor optimizations. I have only played a couple of hours to determine if I like it, but it's clear that the game does not function well. I pre-ordered the game for $[redacted] in good faith, but I am no longer satisfied. I want a refund. After submitting a ticket, I waited weeks for a response. When I finally received an answer, it was a disappointment - my refund request was declined simply because the purchase was completed. This situation is frustrating, and I believe I deserve a refund for an unplayable and unsatisfactory game experience.

My Ubisoft account has been compromised, leading to a false ban. I was unable to use a PC from November to December, yet there is logged gameplay on R6 Tracker Network during that period. I believe Ubisoft could verify this by checking the IP addresses used to access my account. Despite submitting support tickets, one was denied, and I haven't found other ways to address this situation. When I played another game, 'Escape from Tarkov,' with BattlEye, that account was also banned, hinting at a potential hardware or IP block. I request a thorough investigation by Ubisoft, as I am dissatisfied with the insufficient response and lack of explanation for the ban. Several games on my device are now inaccessible due to an unjustified ban.

I encountered a Gryphon player in the game who continuously exploited some moves which made it very frustrating to play against. I believe this behavior should be addressed by the game developers as it significantly impacts the enjoyment of the game for many players. This character seems to be overpowered, and it would be beneficial to have some adjustments to create a more balanced gameplay experience for everyone.

I am experiencing two issues. Firstly, Far Cry 4 is not launching, displaying an error message related to a missing "GamerProfile.xml" file. Despite searching, I cannot locate this file on my system. Secondly, World in Conflict fails to launch properly. When I attempt to play, it initiates a DirectX installation, followed by a black screen and closure without launching. The process loops with a loading circle until I terminate it. I am eager to play these games, but currently, they are occupying space on my system without functioning as intended.

This is my third email since December 26, [redacted]. My daughter bought me Assassins Creed Valhalla as a Christmas gift not knowing I already have an account with Ubisoft as choppeinhand1. She had to create an account for herself using the login details [redacted] with the password: Loganandjack19. She used her credit card with the name Kazzer71, the order reference is [redacted], and she paid £49.99 for the game. Because she had to create an account with you, I haven't been able to access the game on my PC since it's not registered to me. I request a response to this email as it's the third time I've contacted you about this issue without any reply, which is disappointing. I've been a loyal customer and spent a lot with your company. Please advise on how I can access the game on my PC. I'm frustrated with the lack of response, especially since there's no UK contact number available for assistance. Glenn Ingram [redacted] [redacted]3 I'm getting very frustrated with Ubisoft's handling of this situation. My daughter paid for a game that I can't even access. It's unacceptable. Can someone assist with this matter given the lack of response I've experienced so far? I have my doubts. Glenn Ingram in the UK

This is my third email regarding an issue since December 26, [redacted]. My daughter bought Assassins Creed Valhalla as a Christmas gift, unaware I have an account with UBI Soft. She created an account with her details due to this. She used her credit card under the name Kazzer71 paying £49.99, order reference [redacted]. I am unable to access the game on my PC because of this. I kindly request instructions on how to access the game on my device, as my previous messages have gone unanswered. I hope to resolve this promptly as I have been a loyal customer who has spent a significant amount on games from your company. Thank you, Glenn Ingram, [redacted], [redacted]3 (m).

Hello, I'm writing to address a concerning issue I recently experienced. My name is Omayra Carroll, and although I don't have an account or play games with your company, I was charged multiple times on my bank account today, 12/30/[redacted]. The charges are as follows: two charges for $67.77 and one charge for $79, totaling $[redacted].54. I have already taken the necessary steps by disputing these charges with my bank, resulting in the cancellation of my card. I am left puzzled as to how my card information was obtained by your company since I have never made a purchase or created an account with you.

My account got temporarily suspended due to several fraudulent login attempts. I usually log in by clicking the Windows icon, and I can't recall the last time I had to enter my password before the recent few hours. Despite changing my password, I remain locked out. As a 72-year-old who spends much of my time at home, my wife and I enjoy playing Far Cry 4 daily. Kindly reinstate my account so I can continue using it.

While playing "Assassin's Creed Syndicate," I encountered a frustrating issue during the level with Darwin. After chasing a criminal who hits a paper boy, the criminal meets a grim fate by getting hit by a train, causing me to be desynchronized. Upon restarting, the game enters a loop where I keep returning desynchronized. I tried reaching out using the Australian phone number provided, but no one responded. Additionally, I faced difficulties accessing their webpage due to an error message. This problem occurred multiple times with both Evie and Jacob. As a result, I had to restart the game and avoid the Darwin mission altogether to no avail.

Dear Ubisoft Support, I am writing to bring to your attention that my "Rainbow Six: Siege" account was permanently banned on April 28, [redacted]. I want to stress that I did not cheat in any way. The only additional software I had running was Dolphin Game Booster in China, which helps players lower their ping and is widely used for connection issues. I believe this may have been mistakenly flagged as cheating. I kindly ask for the removal of the ban as I value my account deeply. I am disheartened by this ban and hope for a resolution. Gaming has been a significant part of my life, and I have always cherished Ubisoft games. I have attached details of my KD, winning certificate, login records, computer specifications, and the Dolphin Game Booster for your reference. Steam ID: mad_yang1 "Rainbow Six: Siege" ID: giao-Man Thank you for your assistance. Have a wonderful day. Sincerely, A dedicated Chinese Ubisoft player

I am currently playing Assassin's Creed Valhalla on my PS5. I initially started the game on my PS4 and transferred my save file over. I have defeated Cordelia after defeating the previous two daughters of Lerion on my PS4. After defeating Regan, I received her dagger, but Thor's battle plate is missing from my inventory. After interacting with the statue to use my dagger keys, Eivor inserts the first two daggers, but Regan's dagger remains in my inventory. When trying to insert Cordelia's dagger, Eivor says "one blade is missing" repeatedly, preventing me from accessing the armor underneath the statue. This issue is frustrating as I have invested over 80 hours into the game. I have tried uninstalling and reinstalling multiple times without success. I am reluctant to start a new game due to the significant amount of progress I would lose. Any assistance with resolving this problem would be greatly appreciated.

I'm disappointed that the push-to-start menu was removed during Operation Neon Dawn in Rainbow Six Siege. I really enjoyed that style, and I hope there could be a way to bring it back. I suggest making it an option in the accessibility settings for players to enable the push-to-start menu if they prefer. Thank you, Ubisoft, for considering this feedback.

Hello, I am having an issue with the game "Abenteuer auf dem Reiterhof die wilden Mustangs." I purchased it about 3-4 years ago and have played it on my Windows 8 laptop and Windows 7 computer. I now have a new Windows 10 computer and want to install the game, but the Wizard Shield Launcher is not installing correctly. I keep getting a computer message asking for permission to uninstall, but I want to install the game, not uninstall it since it's not currently on my computer. I tried different methods, but it's not working.

Hello, some time ago, my main Rainbow Six account was compromised (Mannyfresh). I reached out to you regarding this issue. After recovering the account, I discovered a permanent ban, preventing further gameplay. Subsequently, I acquired a new account (Suliban) but was promptly banned after a single match. I kindly request the removal of the ban on my account so I may be able to enjoy the game once again. Thank you.

Dear Sir/Madam, About a month ago, I played with 2 friends and 2 other players. I was quite surprised because one of our team of 5 was very good, and I thought he was just skilled at the game "Rainbow Six Siege." He never mentioned cheating, and when we asked him if it was "normal/allowed" how he played, he said, "Yes, it's allowed, I don't cheat!" So, we continued gaming together. At one point, I even reported him because I was suspicious of how he was playing. I never intended to spoil the fun for the other players or upset them, and I don't have any cheats/hacks or modifications for an unfair advantage. Conclusion: I deeply apologize for unknowingly playing with a cheater, which was not my intention. I would appreciate it if the cheater is banned because nobody likes cheaters! The cheater's name is: RMD_Danich.LMS. I would be grateful for an unbanning as Rainbow Six Siege is my favorite game, and I have owned it since January 11, [redacted]. Once again, I had no idea that I was playing with a cheater. Kind regards, Le_Schwein_

Hello, I recently encountered an issue in Assassin's Creed Valhalla and I wanted to know if it's just a bug or if I misunderstood what needed to be done. I faced the problem during the mystery "The Path of Vidblainn" in GRANTEBRIDGESCIRE. I first followed the blind man and lit the fires in front of which he stopped. I then helped him cross the river in a boat, and once we landed, I killed all the soldiers (or at least I think I did, I couldn't find any more in the camp but maybe I missed one). However, from that point on, I couldn't find the blind man. This is when I started to wonder if it's a bug or if I simply didn't search in the right place. Thank you in advance.