Ubisoft Customer Service Issues

Hello everyone. A few months ago, my account was banned, and I reached out to support to understand why. Unfortunately, they informed me that they couldn't assist as I no longer have access to the email linked to the account. The email was closed down after my father completed his university studies. The email address should be [redacted] to the best of my recollection. I can provide access to the PayPal account I used for transactions on the account and other means of verifying my identity as the rightful account owner. My Grow ID is TTuhti. The ban was supposedly due to "Usage of third-party programs," but I can confidently state that I never used any unauthorized software. This suspension has had a significant impact on me, considering Growtopia was my primary social outlet, and losing it has been tough.

Hello, I recently attempted to update my Ubisoft account from my friend's email to one of my own addresses. The account page showed that the email change was successful, but I did not receive any verification emails. I verified that my email was functioning by sending a test email to myself, which went through. However, when I attempted to log in with the new email on Ubisoft, I received an error message stating that either my password or email was incorrect. Even after trying the "forgot password" option, I did not receive any reset emails. The next day, I tried again without success, so I ended up creating a new account to contact support. Strangely, the new account seems to have inherited the problematic email from my first account, leaving me unsure of what steps to take next.

After playing for five years, spending $[redacted], and reaching level [redacted], I recently received a response after five months stating I won't be unbanned. I have maintained a consistent Diamond ranking since year 3 and have never cheated in any game. It is disheartening to be accused of cheating at this stage when I have invested so much time and money into my account. I urge the team to thoroughly review the case and lift the ban as I am innocent.

I've been facing connectivity problems over the past week while playing ranked games. These issues were out of my control and led to me getting kicked from matches and subsequently banned each time, with the ban durations increasing. In addition, I lost -50% renown every time I was banned, resulting in significant MMR losses and over [redacted] renown. I'm hopeful that the support team will address this. Thank you for your understanding. Best regards, Timothy.J

I am experiencing issues with a Ubisoft game I purchased (Far Cry 6). The game downloads and installs without any problems. However, when I click the play button, after about 2 minutes, I receive an error message saying "oh no it's Crashed." The trailers play fine, but the game itself won't start. I am using Windows 10. Details of my system: - Intel(R) Core(TM) i3-[redacted] CPU @ 3.50GHz - 16.0 GB RAM - BE1BAD6A-2CB0-4BCF-910B-D09127DCB1A2, Device ID - 00[redacted]0-[redacted]-AA056, Product ID - 64-bit operating system, x64-based processor - Windows 10 Home - 20H2, Version - 19[redacted], OS build - Windows Feature Experience Pack [redacted].[redacted].0 Any assistance would be appreciated.

My Rainbow Six Siege account was compromised about a month ago, and I have been unable to access it since. I received an email recently stating that my Rainbow Six Siege account was banned. This is worrying because I haven't played Rainbow Six Siege in over a month and now someone else seems to be using my account post-ban. I am eager to appeal this ban and regain access to my account. I kindly request Ubisoft to review this ban and lift the suspension on my Rainbow Six Siege account.

I bought Riders Republic, but the game is unplayable for me. Every time I try to play, my character gets stuck and I can't move at all. I've tried deleting and redownloading the game, unlinking and relinking my Ubisoft account, deleting my save data, resetting the cache and rebuilding the database on my PS5. This purchase has been a disappointment as I've spent more time troubleshooting and fixing the issue than playing the game. It's frustrating and unacceptable.

Hello everyone, Hmmm... It's strange that the game "Tom Clancy's Rainbow Six" is moving from one account to another on its own. What should I do now? I have both the username and password for two accounts, but I can't transfer it as the linking is to one account. I have a pack of characters on the main account, but the game is on another account where it appeared. I am very upset about this. Please help if you can.

I encountered a problem when installing Farcry 3 on my laptop while my PC Tower was being upgraded. I encountered an issue during installation and couldn't find a solution online. The company upgrading my PC mentioned it could be due to a faulty download or an incompatible file with the laptop. My 4-year-old laptop can play DVDs with an external DVD Player Recorder. Any suggestions would be appreciated. Thanks, Farcry 3 Fan

Hello, today on Wednesday, December 8th, around 2:00 AM, I was peacefully playing a match of Rainbow Six Siege in ranked matches when out of nowhere, I got kicked out of the match with the message "Server connection failure." My internet was working perfectly fine as everything else was working when I got disconnected. Typically, if it was an issue with my internet, the game would boot me out completely, not just from the match. I tried to reconnect to the match but it was impossible. The game didn't even show that there was an ongoing match. I restarted the game to see if it was a game bug, but it offered me the option to search for a new match as if I never joined one before. I thought maybe the server went down, given the error message, so I tried finding another match. During the next match, I got disconnected halfway through, this time it said I "abandoned a match" and I got a 24-hour ban. Oddly enough, I haven't been penalized for the second match that is still ongoing. I'm sharing this to seek a resolution as I've been playing this game for years without any similar issues before. I wasn't at fault as I tried to reconnect to the first match, but even restarting the game didn't help. It was a complete game and server error. I hope you can assist me. Tomorrow is my only day off, and I won't even be able to play my favorite game. Goodnight. Additionally, the game has been having many issues lately. Randomly, the game's audio cuts out while playing, leaving only the Xbox menu sounds. This has happened several times, greatly impacting my gameplay, causing me to lose matches and affecting the overall gaming experience.

I experienced a game crash and a subsequent one-hour ban. My entire team faced the same issue. I implore the developers to address these technical problems promptly. It's frustrating to lose a ranked match due to these persistent crashes. I urge the game developers to rectify the situation by either awarding my team the win or removing the loss from our records. It's essential to investigate if someone is intentionally causing these crashes. Please take appropriate action against any individuals causing disruptions.

I feel frustrated with Far Cry 6 for the PS4. Why wasn't there more beta testing before its release? Constant updates are making it frustrating to play. For instance, update 1.06 took 27 hours on 12-7-21, and now update 1.07 is taking over 3 hours. Will update 1.08 take even longer, like [redacted] hours? Far Cry 5 never had updates this big. Also, I only play single-player, so I don't even benefit from the co-op features.

Case #[redacted]2 Prior to opening this case, I successfully purchased and installed SH4 on a different machine via Steam. Unfortunately, that machine broke down and is currently being repaired. In an attempt to continue playing through Steam, I experimented unsuccessfully. Subsequently, I bought another copy of the game through Ubisoft and faced the aforementioned issues. I am optimistic that Mr. Ubi-NotTrue will assist me once more in resolving the predicament I have unintentionally created. Thank you, Roger

During a Rainbow 6 Siege Unranked match, my game crashed after 3 rounds with an error. I reported the problem, relaunched the game, and attempted to rejoin, only to receive a 2-day (48-hour) ban. I believe this ban was unjust as my internet connection was stable, and I play on a PS5, which is not outdated. I kindly request the ban be lifted. You can contact me at [redacted]

Hello! I'm having trouble connecting to my Ubisoft Connect account, which I've never used before. The error message states, "Connection lost - There seems to be a problem with your internet connection. Please check your settings or switch to offline mode." I purchased games such as Far Cry 5 and Tom Clancy's Rainbow Six Siege through Steam, but I can't play them due to issues with Ubisoft Connect. Despite having a working internet connection, I've attempted to troubleshoot by resetting my router, adjusting internet settings, and setting up a proxy server, but none of these solutions have worked. I'm unsure what steps to take next, and would appreciate any assistance in resolving this issue so I can enjoy the games or receive a refund if necessary. Thank you!

Good evening, on Sunday, 26/12, I was trying to purchase the Monopoly Plus game on the Ubisoft website. However, after entering my credit card number 10 times, I kept getting the error message "Oops, your payment did not go through," and I couldn't get the game. Additionally, I did not receive any confirmation SMS on my phone before the online purchase, as usually expected. Despite this, I noticed that I have been charged twice €6.00 and eight times €4.68. I urgently request a refund. Thank you.

I attempted to access ranked play and was prompted to verify my account. Unfortunately, there was a typo in my email address, which caused me not to receive the verification link. The email address I used was '[redacted]' instead of '[redacted]' as intended. As a result, I am unable to change it and complete the verification process. Is there a way to update my email on my Ubisoft account from '[redacted]' to '[redacted]'?

I recently created a Super Broadcast in-game to procure Dls for my items, but it seems my wording was misunderstood. I want to clarify that I was looking to trade items with my fellow Swedish Growtopians, not buy Diamond Locks for real money. After being banned for [redacted] days, although I expected a permanent ban, I feel the investigation may not have been thorough. I urgently request a phone call to discuss this matter and find a resolution. If not addressed promptly, I may share my dissatisfaction with Growtopia/Ubisoft's support on my social media channels. Additionally, considering my long-standing loyalty as a Growtopian, I may explore legal action if necessary. I appreciate your prompt attention to this matter, as I have important activities awaiting me in Growtopia. Thank you and I look forward to your swift response.

Hello, I need assistance with my Assassin's Creed Odyssey account. My player name is Quingan, and my email is [redacted] I recently had to merge two partitions on my PC due to space issues. I saved the game files on an external hard drive and then deleted the game files. After that, I transferred the files back to the new partition on my PC. However, I'm uncertain how to proceed to continue my game progress, as I'm 69 years old. Currently on my PC: - Ubisoft Connect installed on 10/28/[redacted] - Assassin's Creed II installed on 09/25/[redacted] I found savegame files with recent dates through the search function on the drive. I also have the Ubisoft Connect installer on the desktop, but I'm hesitant to proceed without guidance to avoid any mistakes. Could you please advise me on how to log back into the game without losing my progress (around level 99)? Thank you.

I am experiencing difficulties with lag during ranked matches when playing against players with similar names. This has resulted in penalties despite the issue not originating from my end. I am unable to reconnect to the match after being disconnected. I kindly request to be removed from the penalty list and have my lost points reinstated. I have included a demonstration showing the lagging issue, leading to me being disconnected from the game. I rely on this game as my main source of entertainment, and it is unjust to receive penalties for circumstances beyond my control. Thank you for addressing this matter, and I appreciate your assistance.