Uber Customer Service Issues

Hello, I am very disappointed with the customer service I have received recently. The driver's phone went dead during my trip, resulting in the trip being closed after he charged his phone. There is a balance due on my account that includes a difference from what I paid the driver initially, but he failed to register the payment. Despite sending multiple emails, the issue remains unresolved. I have requested to speak with a human representative multiple times, hoping to resolve this matter. I have faced several inconveniences due to this situation and simply want the balance of DOP$[redacted].00 eliminated as it is not owed. The trip was from "Ciudad Moderna" to "Residencial Las Margaritas," and the additional amount is due to the distance between where the phone went dead and when the driver turned it back on. I urge you to review the trip map to understand the issue clearly. This experience has caused me frustration and delays, affecting my daily routine. I hope this message reaches someone who can assist promptly and effectively. Thank you.

Dear Uber, I was initially thrilled with your service when you launched. It was a brilliant concept - tapping into an underutilized resource, serving the community, and fairly profiting while offering honest employment opportunities. Unfortunately, now that your company is thriving, you've decided to reduce wages for the hardworking employees. It's disheartening to witness your profits soar while you diminish workers' compensation. It's disappointing to see you follow the path of other profit-driven corporations, prioritizing gains over people. As a result, I will be avoiding Uber and Lyft as much as possible. I sincerely hope that the employees can come together and advocate for fair treatment. Hopefully, a more ethical company will emerge to take your place, and I would undoubtedly support them. I will be making conscious choices with my spending. Sincerely,

My driver picked me up at 7:24 AM on Friday, May 24th. I entered the correct destination, but then he picked up another passenger. After dropping off the other passenger, he unexpectedly asked me to exit the vehicle by claiming my ride was canceled. This left me in the rain, and I had to request another Uber. Unfortunately, I missed my volunteer work that morning because of his unprofessional behavior and lack of understanding. Communication was challenging as his grasp of English was limited. I had confirmed the destination with him before the incident. This experience cost me $15 that day due to his error. I will avoid riding with this driver in the future. I hope to have drivers who are better able to understand English to avoid similar situations in the future as communication was difficult, especially given my disability concerns.

I am responding to the message I received from Uber stating that I was driving under the influence. This accusation is completely false. I have not driven for almost two weeks, and I do not smoke, drink alcohol, or take any drugs, not even pain medication. I have strict rules against smoking and drinking in my car to ensure safety. I have been a reliable and safe driver for over three years without any previous incidents or complaints. If the rider claimed I was driving recklessly, why did they not end the ride or report it to me? It is disappointing that Uber has disabled my app during a busy weekend based on unfounded allegations. I urge Uber to investigate this matter promptly to clear my name and allow me to resume working without losing income. This situation needs to be resolved immediately.

Hello, I had a ride scheduled with Zwogodii. He was 8 minutes away, but the app indicated he cancelled while still showing on my screen. I messaged him, and he responded rudely, insulting me and calling me names. I tried to stay polite, but he continued being disrespectful, claiming he was in a bad mood. I asked him to stop the rudeness, but he told me to cancel the trip. I'm concerned about his unprofessional behavior and its safety implications on the road. I'm now running late for church due to this experience with the Uber driver. Thank you.

I registered with Uber last year and used the service during the spring and summer. However, when my son visited last fall, I couldn't book an Uber ride. After he used my phone number, he was able to request a ride successfully. Recently, when I tried to use the app again, it wouldn't accept my phone number. I am looking to delete my current account so I can sign up again. Additionally, I need to update my email to Gmail.com. I will share other details when contacted. I appreciate your assistance.

On the 23rd of May, I traveled to the airport and unexpectedly found a credit of Rs.[redacted]/- in my mobile account. Then, on the 1st of June, I took a trip from Yelahanka to Jalahalli, which was 11 km, at 5:07 PM. Initially, the fare showed Rs.[redacted].66, but during the journey, the amount displayed on both my mobile and the driver's mobile shot up to Rs.[redacted].02, which was very surprising. Despite the driver demanding the full amount, I insisted on paying only Rs.[redacted]. After the driver left without taking any payment, I discovered credits of Rs.[redacted].37 in my Customer Support account. Even though I didn't inform the driver about this, I realized that having the credit didn't serve any purpose for me. I would like this issue resolved by adjusting the bill accurately without any credits. Kindly rectify the situation by clearing my old credit of Rs.[redacted]/- along with the new credit of Rs.[redacted]/-. If there is any remaining balance, I am willing to pay online or as per your instructions.

On the 1st of June, I took a trip from Yelahanka to Jalahalli at 5:07 PM. Initially, I received a confirmation for Rs.[redacted].66 and began the journey. However, during the ride, the driver requested the location again and at the end of the trip, both our phones displayed Rs.[redacted].02, which surprised me. I mentioned that I would only pay Rs.[redacted], leading to a disagreement with the driver. Ultimately, he left without taking any money. I messaged Uber in front of the driver, who mentioned he would return when the correct amount is refunded. Later, he called multiple times demanding payment. Upon checking my mobile, I found credits in customer support amounting to Rs.[redacted].37, but I didn't inform the driver. I seek to resolve this situation by receiving an accurate bill and do not wish to keep the credit. I request the removal of the credit to settle this matter. My previous credit was Rs.[redacted], and the new one is Rs.[redacted]. If any balance is due, I am willing to pay online following your instructions.

On the 23rd of May, when I was traveling to the airport, I noticed a credit of Rs.[redacted] on my mobile. Then, on the 1st of June, I took a ride from Yelahanka to Jalahalli at 5:07 PM. Initially, I was charged Rs.[redacted].66, but during the journey, the fare on both my mobile and the driver's showed Rs.[redacted].02, which surprised me. I insisted on paying only Rs.[redacted], leading to a disagreement with the driver. Eventually, the driver left without taking any payment. Later, I messaged Uber in front of the driver about the issue. Subsequently, the driver called multiple times demanding payment. Upon checking my credits in customer support, I found Rs.[redacted].37, which I didn't disclose to the driver. I wish to resolve this by receiving a corrected bill and clearing any outstanding balance. I do not wish to keep these credits. Kindly rectify the situation by settling my credit balance, including the previous Rs.[redacted] and the recent Rs.[redacted]. If there is any remaining balance, I am willing to make the payment online.

On the 23rd of May, I traveled to the airport and noticed a credit of Rs.[redacted] on my mobile. Then, on the 1st of June, I took a trip from Yelahanka to Jalahalli at 5:07 PM. Initially, the fare showed as Rs.[redacted].66, but during the journey, the amount displayed as Rs.[redacted].02, which was unexpected. I informed the driver that I would only pay Rs.[redacted], leading to an argument. The driver left without taking any money. Later, I messaged Uber in front of the driver, and he mentioned coming back for payment once Uber adjusts the amount. Upon checking my mobile, I discovered a credit in customer support of Rs.[redacted].37, which I didn't disclose to the driver. I would like to resolve this issue by paying the correct fare and not retaining any credits. Kindly adjust the credits of Rs.[redacted] and Rs.[redacted] to clear up the matter. Any additional amount due, I am willing to pay either online or following your instructions.

I am disappointed with the service provided during my ride booking. The fare was originally [redacted] rupees, but upon arriving, it turned out to be [redacted] rupees. This unexpected increase is very concerning, and it has left me dissatisfied with the Uber service. I had chosen UberGo to save money, and this discrepancy has now made me reconsider using Uber in the future. Transparency is vital, and I wish the actual cost had been communicated clearly beforehand so I could have made an informed decision. I request a refund for the excess amount charged. The relevant details can be found in my email for your review.

I am very disappointed with the Uber Eats application. When my debit card expired, I tried to update it, but the app kept saying it was pending, banned, or deleted. After spending 40 frustrating minutes trying to fix this, I finally succeeded, only to find out that I couldn't order as the location was deemed too far from the store, even though it was only 7 miles away. This experience has been the worst I've had with any food delivery app. I wasted an hour of my evening on a wild goose chase due to your faulty system. I expect to be compensated for this inconvenience. Uber, please address these issues to make things right and prevent others from facing similar frustrations.

My experience with driver Maninder was extremely poor from the start. When I booked the cab, he delayed his arrival despite my attempts to contact him. Once my daughter was in the cab, he made an unnecessary stop at a petrol pump, making her late. His driving was subpar, and his attitude was rude throughout. Upon reaching the destination, he claimed to not have enough change, resulting in me paying him extra. This was further complicated when my daughter mentioned she had already paid him in cash. I have been a loyal customer for years and have never encountered such unprofessional behavior. Please investigate this promptly as my payment still appears as pending even after I've paid.

I am in a rush to a business conference and unfortunately faced a challenging situation with my Uber driver. Initially, he took an additional ten minutes to arrive, and then he stopped on a different street, forcing me to carry my bags across a field to reach him. When I asked politely for him to come closer to my house, he reacted rudely and threw my bags out of the car after an exchange of words. The driver even drove off while saying I couldn't leave him a review since I didn't ride with him. This behavior was unacceptable and left me shocked. His name was something like "naouliban," but he disappeared from my screen. I hope the company can address this issue promptly. If I don't receive a response by tomorrow, I will have to escalate the matter. Thank you, TJ Elick

Hello, I am having trouble accessing my account online. When I try to log in, the verification code is being sent to an old phone number that I no longer have. There is no option to send it to my email address instead. I managed to partially access the app, but it asks me to verify the first numbers of a credit card I no longer possess. When I try to add a different card, I am limited to selecting from two old cards that are no longer valid. I am unable to find a contact number for assistance and I prefer not to create a new account as I already have one I cannot access. This is concerning as I have a trip this weekend and I now can't use Uber. Your help in resolving this matter would be greatly appreciated. Thank you, Shari.

I ordered food, but the delivery didn't contact me and then I got a cancellation message citing inability to reach me. I provided a detailed address that is easily accessible. If the delivery person couldn't find me, they should have at least reached the address. This inconvenience is disappointing. I am requesting a refund for this order. Order ID: #E1968.

I left my mobile phone in an Uber car, and I called the driver from that phone last time. After that, the driver dropped me off at the railway station. When I came out, I realized I didn't have my phone with me. I don't have the Uber customer's phone number, and I don't know what happened. How can I get my phone back? Please help. Today, I made my first booking on my account. The car driver's name is Santosh. My contact number was [redacted]. If there is any solution, please contact me at my other number, [redacted].

Hi, I have been a dedicated Uber customer for years and frequently purchase the [redacted] RS flat fare passes for my daily commutes. However, after a recent international trip to Pune, I mistakenly purchased a 10% discount pass for [redacted] RS instead of the usual flat fare pass. I would like to return this pass as it is not what I intended to purchase. I hope to receive a refund and await a more suitable offer considering my consistent patronage with Uber. Thank you, Niranjan

Incident Details: Date/Time: Sun, Jun 9, [redacted] @ 2:10 AM Location: [redacted] Broadway Ave, San Pablo CA [redacted] Uber Driver License Plate: 8HUU492 San Pablo Police Incident # 19-[redacted] Officer Involved: Tyler Nelson Upon dropping off a group of three women, one individual drew the driver out of the vehicle under the guise of an introduction. The driver then parked his car with flashers on beneath a second-story bedroom window, disturbing the writer's sleep twice during the early hours. When asked to relocate, they refused, leading to confrontation where the writer attempted to document the situation but was met with resistance. The writer expresses distress over the disturbance caused deliberately under their window and the behavior of the driver and passenger. Photos of the incident are available for review. Request for Action: Driver: Ban from servicing [redacted] Broadway and vicinity of Broadway & 12th St. Name: Ron D., 74 years old, physically disabled

I recently had a challenging experience with Uber due to glitches on my old iPad and app. While traveling on a Flixbus from Split to Zagreb, we encountered delays due to road works. Realizing I would miss my Uber pickup time at 3:15 pm in Zagreb, I canceled the ride. When attempting to book another Uber, my app displayed errors and gave me limited information, leading to confusion upon vehicle arrival. Despite boarding the second Uber, I received a call from the first driver, causing further confusion. The second driver's misleading behavior and demand for a higher fare made me uncomfortable, resulting in me paying an inflated amount just to ensure my safety. I have his registration number (ZG [redacted] HB) and wish to report this incident, seeking a refund of 30 kuna and compensation for the actual driver. Sincerely, Irena L.