Uber Customer Service Issues

I had two issues I wanted to address. Firstly, after returning from vacation, my credit card was declined by you due to a fraudulent charge suspicion while overseas. I need to rectify this to complete the transaction. Please assist me with this matter. Secondly, I faced difficulties with an Uber XL service in San Francisco. Despite requesting a larger vehicle for four passengers and seven pieces of luggage, a Honda Civic arrived. After numerous failed attempts to cancel, the driver kept insisting on his arrival despite the mismatch. Ultimately, I had to cancel the ride myself and was charged $5, causing us almost to miss our flight. I am requesting a refund for the $5 charge incurred.

I am writing about my ride on May 6th, [redacted], at 9:23 am. Initially, the fare displayed was about [redacted]. I requested the driver to take my usual daily route, which most Uber drivers use, but he refused. Instead, he took a detour via Chandigarh when my drop-off was in Mansa Devi Complex, Sector 4, Panchkula. This led to a 20-minute delay due to traffic. I have been a loyal Uber customer for 3-4 years and even lodged a complaint through the app, but have not received any response. I hope for a satisfactory resolution to this matter.

I had a troubling experience during a recent business trip with my Uber driver. After a brief drive, the driver stopped and requested a code to proceed, causing a delay as I never received one. Unfortunately, my phone died during this time. Rather than resolving the issue, the driver cancelled the trip, taking me back to the original pick-up point and requesting me to exit the car. This incident caused significant inconvenience, leading me to miss an important client appointment. As a regular Uber user, this was an unprecedented situation for me. I kindly request a credit to be applied to my account to address this issue.

If you want to delete a debit or credit card from your account, you can do so by removing it as a payment method and adding it again. Here's how: 1. Go to your menu and select "Payment." 2. Choose the card you want to delete. 3. Look for the three-dot icon in the top right corner and tap on it. Unfortunately, I couldn't find the option to delete a payment method on your site. Please fix this issue promptly, or I will switch to Lyft as this inconvenience is wasting my time. 4. Tap "DELETE" and confirm your choice.

I traveled from Vijayawada to Hyderabad on May 10, [redacted], using Uber. The driver, Chinna Reddy, dropped me at my destination near FCI Godown Road. Unfortunately, I left my phone in the cab because it had low battery. The payment was made through Paytm. Could you please provide me with the cab driver's contact information and ask him to return my phone? My son can be reached at [redacted]. Thank you for your assistance.

Last night, I arranged for a trip this morning at 5:45 am to go to the airport. However, the driver I initially contacted refused to come, and another driver was assigned. Despite contacting this new driver and waiting until 6:20 am, he did not show up. This caused me to book another cab through Ola. Consequently, I arrived late at the airport, missing the boarding process as the airline had already closed it. There were three of us traveling, and we faced financial losses and wasted time due to the lack of professionalism from the drivers. I intend to provide a screenshot of the driver's late arrival and flight details if necessary. I hope appropriate action will be taken, and compensation will be provided for this inconvenience.

On 11th May [redacted] at around 16:45, I booked an Uber cab (vehicle No. WBU25G9151) from DUMDUM Airport to Jagaddal Rail Station using my phone No. [redacted]. The fare shown was Rs. [redacted]. When I spoke to the driver, he claimed the fare was too low for the distance. Despite explaining it was the system-generated fare, he initially agreed to come but then became unreachable. Despite trying to contact him multiple times, his phone was switched off. Eventually, I had to cancel the trip and was charged Rs. [redacted]. I then booked another Uber for Sealdah Rail Station. I am seeking a refund for the canceled trip and believe the driver should face consequences for his actions. If I do not receive a response, I will escalate this matter.

Hello, On April 24, [redacted], I had a terrible experience during a ride. Despite chatting with Uber support in the app, my issue remains unresolved. The driver refused to turn on the AC and, when threatened with a complaint, asked me to exit the car mid-journey. This forced me to pay for an alternative cab, never reaching my destination. Although I've raised this concern to your support team, their responses of apologies and investigations are unsatisfactory. Is resolving this matter expected to take this long? I am seeking a refund for the incomplete ride experience.

I faced a disappointing experience trying to book an Uber ride from Hyderabad airport to my home. After waiting for cabs, three drivers consecutively canceled the ride, leaving me frustrated. The fact that I would be charged if I canceled the ride, but there was no penalty for drivers canceling seems unfair. If Uber cannot provide consistent service at airports, why allow bookings there? I typically prefer Uber for cab bookings over Ola or local cabs, but this experience has left me dissatisfied. Finding a source to escalate complaints has been difficult, and it feels like there's no consideration for customer feedback. Communication seems to be one-way only.

Yesterday, I scheduled an Uber Pool to take me home in Paris around 10:15 PM. Unfortunately, our driver missed us, parked far away, and eventually canceled the ride as we approached. Subsequently, we had to take the metro instead, significantly prolonging our journey. Although I received a refund for the 5 euro cancellation fee, I am unsure if it will convert to dollars as I am leaving for the United States shortly. This incident has left me apprehensive about relying on Uber in the future after such a poor driver encounter.

Dear Uber Customer Support, I wanted to bring to your attention a troubling experience I had with one of your drivers recently. This morning, I booked a ride from Dashrathpuri metro station in New Delhi to Gurgaon at around 9 AM. When the assigned driver showed as two minutes away, I contacted him to confirm my exact location and was met with rudeness. The driver arrived late, leading to a cancellation on my end as I couldn't risk being late for work. Following the cancellation, the driver remained on the scene, confronted me, and even threatened me with violence. I have reported the incident through the Uber app but have yet to receive a response. I am disappointed by the lack of action taken. I urge you to address this matter promptly. Driver Details: Name: Sohan Cab No: [redacted] Location: Dashrathpuri Metro Station Time: Between 9:45 AM - 10 AM I expect a resolution to this issue and hope to hear back soon from your team. Sincerely, Vibhor Singhal [redacted]

I recently rented a car for multiple trips in and out of the city. Initially, I requested a pick-up at 10:30 AM, but the driver showed up early at 9:00 AM, causing me to cancel. I believe I may have been charged for this. Subsequently, I had a pleasant experience with a driver who took me to Manhattan promptly. Later in the day, I requested another ride to drop off a friend in Greenwich Ct. before heading to Armonk, New York. The drivers were both excellent. However, I am confused by the billing details on my American Express statement. I am unsure about the charges related to the early pick-up and the trip to Greenwich. The amounts don't add up, and I would appreciate clarification. Thank you, C. Greene

Hi, I need help with an issue I had with a recent order from Uber Eats. I cancelled the order on 24th April at 1:13pm before it was accepted by the restaurant. The order number is #8C6E6. Despite multiple attempts to contact customer service, I have not received any assistance. Uber Eats is now trying to charge me [redacted] Rs., which is affecting my ability to book a cab through Uber. I am confused as to why I am being charged for a cancelled order and frustrated by the lack of response from Uber. Can someone address this issue promptly? Please contact me at [redacted]. Thank you.

Hello Uber Support Team, I am Kiya Slater from the non-profit organizations Organizing Community Advocates and Boat People SOS in Houston. We specialize in assisting permanent residents with citizenship applications free of charge. We would like to extend our services to your company and its employees by offering private workshops for those in need of citizenship application help. Our organizations are part of the New American Campaign Houston collaborative, and we are seeking volunteers for the upcoming event in Spring [redacted]. We are collaborating with various other organizations to make this initiative successful. We are also providing volunteer opportunities for your staff to give back to the community regularly. If your company is interested, we would appreciate the chance to discuss potential partnerships and volunteer opportunities. For more information, please refer to the presentation link provided. Best regards, Kiya Slater Civic Engagement Coordinator [redacted] [redacted]@bpsos.org BPSOS-Houston [redacted] Bellaire Blvd. Suite [redacted] Houston, TX [redacted]

My friend was supposed to start chemotherapy today. His boss pre-paid for an Uber ride on his credit card, but when we tried to arrange the ride, the website was confusing and unhelpful. This experience has made me and seven others vow to never use Uber again. If Uber offered a real customer service phone number with knowledgeable staff, they could gain more customers' respect. Browsing through Google for assistance felt like a game, with no real human support available. It's disappointing that Uber lacks commitment to customers. Watching my friend struggle to start chemotherapy due to Uber's app issues is unacceptable. The lack of customer service is deplorable on a morning that was already stressful. Uber needs to improve its app for user-friendliness and provide better customer support. This incident has left us feeling let down and frustrated. I hope Uber will consider these suggestions to enhance their services. Thank you.

Regarding my recent trip on the 18th of May, [redacted] with driver Bandhu from Sahara Star Hotel to Nesco Exhibition Centre in Goregaon on Western Highway in Mumbai, I encountered a fare discrepancy. The initial rate displayed when I booked the cab was Rs [redacted].55, but upon arrival at my destination, the fare showed Rs [redacted].55. I informed the driver about the discrepancy and showed him the original rate, to which he agreed to the fare of Rs [redacted].55. I paid him Rs [redacted] due to lack of change, and he mentioned he would contact customer care. Later, when trying to book an Uber cab for the return journey, I noticed the fare amount was still Rs [redacted].55. It seems Driver Bandhu may have pocketed the extra amount I paid earlier. Feeling disappointed as this has happened before, I hope Uber can look into this matter and rectify my account so I can continue using their services. Thank you. Tejinder

Hello, I am reaching out for my fiancé, who recently left his cell phone in an Uber in Chicago while on his way to the airport to return to Oakland, California. He believes the Uber driver's name may be either Joseph or Gary. My fiancé's name is Joel K., his cell phone number is [redacted], and he is a registered user with Uber. My name is Santon L., and my phone number is [redacted]. I also have an Uber account through Joel. You can reach me at [redacted], while Joel can be contacted at [redacted] We kindly request assistance in retrieving the phone and having it overnighted to our address. Please get in touch with us promptly. As a token of our appreciation, we are offering a $50 reward for this help. Thank you, Santon

My initial ride got canceled by the driver, and Uber automatically arranged another ride for me at a higher fare of 54 rs, whereas the original price was 41 rs for the canceled ride. I was unaware of the increased price before starting the ride, and it was only when I went to pay the driver that I found out. Unfortunately, I didn't have the extra 10 rs to cover the difference. I believe it's unfair for Uber to spontaneously book a ride at an elevated rate without informing the rider beforehand. This situation put both the rider and the driver in a difficult position. I kindly request that the driver not be penalized by deducting the extra money from their share. Uber, being responsible for booking the new ride at a higher cost, should cover this loss. It was an uncomfortable experience for me to face a shortage of cash at the end of my trip, and I hope such incidents can be avoided in the future.

I inadvertently left my phone in the Uber vehicle recently. After realizing my mistake a couple of minutes later, I contacted the driver who mentioned there was no phone in the car and that there were approximately 10 more passengers after me. I kindly request Uber's assistance in resolving this issue. I urge Uber to contact the next 3-5 customers who rode with Tauqeer after me to inquire if they found my phone. The driver's information is as follows: License Plate: T740450C, FHV License #: [redacted], Driver's TLC License #: [redacted]. I implore Uber to help me as my phone contains essential files, notes, and data that I urgently require! Your help in this matter would be greatly appreciated. Thank you for considering my request. Warm Regards, Cynthia L. R.

I accidentally left my phone in an Uber. After speaking to the driver, Tauqeer, who claimed he couldn't find it and had more passengers after me, I realized it was urgent to search for it. I kindly ask Uber to help by reaching out to the next 3-5 customers who rode with him. (Tauqeer's Information: License Plate: T740450C, FHV License #: [redacted], Driver's TLC License #: [redacted]). My phone contains valuable files and data that I urgently need. Your assistance in this matter would be greatly appreciated. Thank you, Cynthia L. Rodriguez.